Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
所在地
所在地を変更Bolingbroke Way, BS34 6FE Bristol, GB
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Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... もっと見る
企業が回答しました
Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member
企業が回答しました
Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferr... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Bolingbroke Way, BS34 6FE, Bristol, 英国
4.3
優良
3129件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’d strongly urge anyone considering…
I’d strongly urge anyone considering buying from this dealership to think twice. The service is attentive and responsive right up until you’ve paid—after that, you’re largely ignored. The “warranty” they promote offers little real value when calls and emails go unanswered.
2026年4月18日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Petros, We are sorry to hear about your disappointing experience with our after-sales service and warranty. At Sytner Select Bristol, we strive to provide attentive and reliable support throughout the entire customer journey. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk, so we may better understand your concerns and work towards a resolution. Your feedback is important to us, and we hope to restore your confidence in our dealership. Kind regards, Sytner Select Bristol
Avoid at all costs
Extremely poor after-sales service and zero accountability.
I rarely leave negative reviews, but my experience with Sytner has been so consistently bad that I feel obligated to warn others.
The Service team is unreachable. I have spent entire days repeatedly calling the Service department with no answer, no call-backs, no updates. The only possible way to get through is to ask for Sales — which strongly reinforces the impression that once they have your money, after-sales support is under-resourced and unaccountable.
If you want to get a sense of the experience, just try getting in contact with the service department/ after sales team before actually purchasing a car and you will quickly realise what you are in for.
My car has been back nine times for the same repair, with a rotating list of excuses each visit:
• Parts not available
• Wrong parts ordered
• Parts still not arrived
• The team being “too busy” to do the work
These are pre-booked appointments only to be told the car wasn’t fix. A simple phone call that morning would have saved me wasting an entire day, but again, communication doesn’t exist.
Every visit requires taking time off work and arranging lifts — real cost and inconvenience — yet there has been no ownership or accountability for repeatedly wasting my time.
Icing on the cake.. I submitted a complaint and received an automated response stating I would be contacted within 48 hours.
That never happened. No follow-up. No explanation. Nothing. It perfectly sums up the experience: promises made, then ignored.
The overall impression is that this level of service has no internal consequence, so nothing changes. If you value your time, or expect basic communication and professionalism from a premium dealership, I would think very carefully before using this service department.
(But I can’t be too harsh as they still have my car! 3 months on, to change some brake pads..!)
2026年5月2日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Ben, We sincerely apologise for the poor experience you have described. This is not the standard of service we aim to provide, and we understand your frustration with the lack of communication and repeated delays. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk, so he can personally address your concerns and work towards a resolution. Thank you for bringing this to our attention. Kind regards, Sytner Select Bristol
Top Marks
Really great experience with Sytner Select Bristol. Both Freya and Alex were spot on, not your typical pushy salesperson types at all. They made the whole process smooth and easy from start to finish. Can’t fault them.
2026年4月27日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Lewis, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We’re delighted to hear that Freya and Alex provided such a smooth and enjoyable process without any pushiness. It’s wonderful to know that you felt well looked after from start to finish. Your feedback truly means a lot to us, and we hope to welcome you back in the future. Best wishes, The Sytner Select Bristol Team
Great customer service by Freya would…
Great customer service by Freya would highly recommend, amazing customer care A star
2026年4月27日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Dawn, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Freya provided you with such excellent customer service and care. It’s always wonderful to know our team’s efforts are appreciated. Your recommendation means a great deal to us, and we hope to continue delivering the same high standard of service whenever you visit Sytner Select Bristol. Thanks again for your lovely feedback. Best wishes, The Sytner Select Bristol Team
Extremely disappointing experience with Sytner
Very disappointing experience with Sytner Select Bristol. I bought a car, waited a couple of weeks for some issues to be fixed (no courtesy car available at all), went to pick up the car and paid for it, then was told there was a safety recall notice on it. Waited another 9 days to then be told the car couldn't be sold to me and was going to be withdrawn from sale.
Three other dealerships have advised that they could have sold me the same car with the safety recall notice. So either they are wrong and Sytner was right, or Sytner are wrong. Sytner should have checked this and either not put the car up for sale in the first place or sold the car to me.
I had to borrow money from a relative in order to buy another car in the meantime while I was waiting to get my money back as I had sold my previous car thinking I would be getting the car from Sytner. I incurred significant stress and inconvenience while waiting for the car, including having to hire a car for a couple of days which cost me £130.
It took another 8 days and several phone calls to get my money back, including the warranty, from Sytner.
I have written and complained twice and have had no reply to either of my letters. I wasn't going to write a bad review because I hoped this wasn't typical of Sytner's service but, as I've now written two letters and have had no acknowledgement or response to either, I wanted to share my experience.
I'm extremely disappointed to not even get an acknowledgement and won't be using Sytner again.
2026年3月13日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Stephanie, We sincerely apologise for the distress and inconvenience you have experienced. Your feedback is important to us, and we regret that your concerns have not been acknowledged. We understand how frustrating this situation must have been and appreciate you sharing your experience. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so we may better understand and address your concerns directly. Kind regards, Sytner Select Bristol
Buying our car from Sytner Bristol was…
Buying our car from Sytner Bristol was a good experience. Henry was very helpful and helped us get a car that meets our requirements and also made the process stress free.
2026年4月22日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you very much for your kind words, P Am. We are delighted to hear that Henry was able to assist you in finding a car that perfectly meets your requirements and that the process was stress free. It’s always our aim to provide a helpful and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Select Bristol. We wish you many happy miles in your new car.
Top Top Top buying experience
This has been the best car buying process I have experienced. Daniel Langley was knowledgeable, courteous and made the whole thing easier than you can imagine. I put a deposit down on Friday afternoon, took a train to Bristol, the car was ready for inspection (even better than expected), and the completion of the deal was quick and easy. Top Dealership, excellent team (thank you Daniel and Mark), I can only recommend you check them out, they might well have your next car and I can't imagine you wont be looked after.
I am loving my new car, when we upgrade our city runaround, I will surely go back :-)
2026年4月18日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you so much for your kind words, Javier. We’re delighted to hear that Daniel, Mark, and the team made your car buying experience so smooth and enjoyable. It’s wonderful to know the car exceeded your expectations and that the process was straightforward from start to finish. We truly appreciate your recommendation and look forward to welcoming you back when you’re ready to upgrade your city runaround. Enjoy every moment with your new car!
Excellent customer service.
Excellent customer service.
Very helpful and friendly staff.
2026年4月21日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Chris, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that our team provided excellent customer service and that you found our staff both helpful and friendly. Your positive feedback truly means a great deal to us and encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
AVOID SYTNER SELECT BRISTOL
To summarise a month of stress in one review- I travelled over 200 miles to collect a car that didn’t even have an MOT, despite being assured it would. It was suggested that I take it elsewhere for the MOT to be completed. Upon signing paperwork I was told there was only one key now as the other had to be destroyed, despite being told there were two keys during the enquiry stage. Within 24 hours, the engine management light came on. When I asked if it was safe to drive, I was told they couldn’t advise because the call was being recorded.
From that point on, the service was appalling. Emails were ignored, promised callbacks never happened, and I was passed between Bristol and Wakefield with no accountability. Once they had my money, it was clear customer care stopped.
I was left driving a faulty car for weeks because no courtesy car was available. When the car was finally inspected by Sytner MINI Sheffield (who were excellent), they found over £1,000 worth of issues—some of which should have been identified during the MOT, which Sytner Select Bristol had rushed through whilst I waited.
I rejected the vehicle, but even then the experience continued to be unacceptable. Delays in communication and refund processing left me without a car and without access to my money, causing significant stress and additional costs.
I chose this car based on previous positive experiences with Sytner Sheffield, but Sytner Select Bristol has seriously damaged my trust in the brand. I have sent a formal complaint three times and have still had absolutely no acknowledgement or response weeks later. I wasn’t going to publish a review, but the fact that I’ve been ignored so many times has encouraged me to do so.
I would strongly advise others to think carefully before buying from this dealership. Very helpful before they take your money, then ignore you as soon as you’ve parted with it. The so called ‘warranty’ isn’t worth the paper it is written on when no one will answer your calls or emails.
2026年3月7日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Sarah, We are truly sorry to hear about your disappointing experience with Sytner Select Bristol. This is not the standard of service we aim to provide, and we apologise for the stress caused. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk, so she can personally address your concerns and work towards a resolution. Your feedback is important to us, and we appreciate you bringing this to our attention.
Alex and Alex (manager) were very…
Alex and Alex (manager) were very friendly and helpful. They honoured my quoted trade in price and I’m happy with my new car!
2026年4月18日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Molly, Thank you very much for your kind words. We’re delighted to hear that Alex and Alex provided friendly and helpful service throughout your experience. It’s wonderful to know we honoured your quoted trade-in price and that you’re happy with your new car. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We hope you enjoy many happy miles in your new vehicle! Best wishes, The Sytner Select Bristol Team
Jasmine and Arris were thoroughly…
Jasmine and Arris were thoroughly professional, courteous and a pleasure to deal with and I would highly recommend them.
2026年4月17日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Mr Cullen, Thank you very much for your kind words. We are delighted to hear that Jasmine and Arriz provided you with a professional and courteous experience. It is always our aim to ensure every customer feels valued and well looked after. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to the opportunity to assist you again in the future. Kind regards, The Sytner Select Bristol Team
All Fixed Thanks karl and Camaron
UPDATE FINALLY HAD A CALL FROM THE MANAGER.MY CAR IS GOING TO BE FIXED FINGERS CROSSED 23 /4/2026 .HOPE THE SERVICE IS BETTER NOW. Thanks karl and Camron for fixing this for me.Best Wishes Clive
2026年4月2日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Clive, we are truly sorry to hear about your disappointing experience with both our Cardiff and Bristol branches. We appreciate how frustrating it must be to have unresolved issues and lack of communication regarding your vehicle. This is certainly not the standard we aim to uphold. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk, so she can personally look into your concerns and assist you further. Thank you for bringing this to our attention.
Henry @ Bristol and the little bald guy…
Henry @ Bristol and the little bald guy were super friendly, helpful and knowledgeable throughout the process,
Thank you both
2026年4月15日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Kerry, Thank you ever so much for your kind words. We’re delighted to hear that Henry and the little bald guy provided you with friendly, helpful, and knowledgeable service throughout your experience. It’s always our aim to make the process as smooth and enjoyable as possible, and your feedback truly means a lot to the team. We really appreciate you taking the time to share your thoughts and hope to assist you again in the future. Best wishes, The Sytner Select Bristol Team
Booked car for MoT
Booked car for MoT. Pre arranged wait on site whilst MOT completed, arranged arrive first thing.
Arrived to be told MoT ramp not working, that car would need to go to third party garage and would be all day.
Had to get taxi home and reattend. Additional cost not really wanted.
Could of got warned or rearranged as wasn't convenient and messed up whole day.
2026年4月13日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Mark, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the MOT ramp being out of order and the subsequent need to attend a third-party garage. We appreciate how frustrating it must have been to have your day disrupted and incur additional costs. It is certainly not the experience we aim to provide, and we understand your disappointment at not being informed earlier. Your comments are valued and will be taken on board. Kind regards, Sytner Select Bristol
Josh and Alex were both brilliant with…
Josh and Alex were both brilliant with supporting to purchase a new car. They brought a car down from another Sytner which is exactly what we wanted
Thank you :)
2025年12月30日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Kelly, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Josh and Alex were able to support you so well and source the exact car you wanted from another Sytner location. It’s wonderful to know that the process was smooth and met your expectations. We truly appreciate your feedback and hope you enjoy your new car for many miles to come. Thanks again for choosing Sytner Select Bristol. Best wishes, The Sytner Select Bristol Team
Perfect Sales Experience
Knowledge, patience, and consistent bit gentle sales pressure
2025年10月27日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear John, Thank you very much for your kind words. We are delighted to hear that our team demonstrated knowledge, patience, and a gentle approach throughout your experience. It is always our aim to provide excellent service without applying undue pressure, ensuring every customer feels comfortable and valued. Your positive feedback means a great deal to us and encourages us to maintain these high standards. We truly appreciate you taking the time to share your thoughts. Best wishes, The Sytner Select Bristol Team
Great customer experience
Henry (sales) was very professional, polite and had great knowledge of the vehicle my daughter was purchasing. Over I would recommend Syter Select
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Henry provided professional, polite, and knowledgeable service during your daughter’s purchase. It’s wonderful to know that you would recommend Sytner Select Bristol. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We wish your daughter many happy miles in her new vehicle. Kind regards, The Sytner Select Bristol Team
Awful customer service I tried for 3…
I tried for 3 days to phone the office to ask a question also left voicemail and WhatsApp messages with no return call or to let me know when car was ready after MOT test not blaming the girls on the office desk they were polite and helpful when I dropped my car off and picked up but when nobody bothers to return your calls and messages it’s not very professional at all
2026年4月9日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Mark, We sincerely apologise for the lack of communication you experienced following your MOT test. We appreciate your kind words about our office team and regret that this did not reflect the professional service we strive to provide. We understand how frustrating it must have been not to receive a timely response. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your experience further. Kind regards, Sytner Select Bristol
Sytner Group - Sytner Select Bristol からの回答
Dear Lewis, Thank you ever so much for your kind words. We’re absolutely delighted to hear that you felt looked after throughout your experience with us at Sytner Select Bristol. Providing attentive and personalised service is something we truly value, and it’s wonderful to know this made a positive impression. Your feedback means a great deal to the entire team, and we hope to welcome you back again in the future. Best wishes, The Sytner Select Bristol Team
I came to buy a car from Sytner select…
I came to buy a car from Sytner select in Bristol and was met by Jamie Steele. What an absolute gentleman he was very Proffessional and answered all my questions.
He went over and beyond to make sure we got the best deal possible. We was seen within an hour and half, drove away very happy with our new car.
I believe Jamie is a great asset to the team here at Sytner.
2026年4月11日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you, Nav, for your kind words and for taking the time to share your experience. We are delighted to hear that Jamie provided such professional and attentive service, ensuring you received the best possible deal. It’s wonderful to know you were seen promptly and left happy with your new car. Jamie is indeed a valued member of our team, and your feedback is greatly appreciated. We wish you many enjoyable miles in your new vehicle.
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