Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... もっと見る
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所在地
所在地を変更Ravens Way, NN3 9UD Northampton, England, GB
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レビュアーのコメントを見てみましょう
Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... もっと見る
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Very well looked after and everything explained in a polite and professional way. Great service on the day and I hope the car performs as well in the coming months.
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I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Ravens Way, NN3 9UD, Northampton, England, 英国
4.7
優良
3002件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Good experience
“Recently, I completed a part exchange at Synter Northampton, and I had a great experience throughout the process. Sam did an excellent job helping me go through all the numbers clearly, making sure I got the best deal possible, and explaining all the services that were available to me. He also helped set everything up smoothly, which made the whole experience stress-free and straightforward. I really appreciate all of his help and professionalism, and I’m looking forward to enjoying my new car on the drive back home.”
2026年5月17日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Dr Khawaja, Thank you very much for your kind words and for sharing your positive experience with Sam and the team at Sytner Select Northampton. We are delighted to hear that the part exchange process was clear, straightforward, and stress-free. It’s wonderful to know that Sam’s professionalism and support made such a difference. We hope you enjoy every moment in your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Northampton Team
Great customer service especially from…
Great customer service especially from rob really helpful and friendly
2026年5月17日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Annabel, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Rob provided you with such helpful and friendly customer service. It’s always wonderful to know our team is making a positive impression. Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Rob was very helpful with looking at my…
Rob was very helpful with looking at my new car and purchasing the car. The process was really smooth and quick.
2026年5月17日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much for your kind words, Kayne. We’re delighted to hear that Rob was able to assist you effectively and that the entire process of purchasing your new car was smooth and quick. It’s always our aim to provide a seamless experience for our customers, and your feedback is greatly appreciated. We hope you enjoy your new vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Wishing you many happy miles ahead!
Rav was amazing at helping me find a…
Rav was amazing at helping me find a car. Very helpful and very good knowledge. Didn’t feel pressured into anything and very understanding.
2026年5月17日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Amelia, for your kind words. We’re delighted to hear that Rav was able to assist you so well and that you felt comfortable throughout the process. It’s important to us that our customers never feel pressured and always receive knowledgeable and understanding support. Your feedback means a great deal, and we’re pleased that your experience with Sytner Select Northampton was a positive one. We hope you enjoy your new car and wish you many happy journeys ahead!
Sytner Group - Sytner Select Northampton からの回答
Dear Kirsty, Thank you ever so much for your kind words. We’re delighted to hear that Matt and the team at TWD provided you with brilliant service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the best possible experience. We hope to welcome you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Ollie was very helpful
Ollie was very helpful with the purchase of my new car at the car event northampton synter.
2026年5月16日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Tayla, Thank you very much for your kind words. We’re delighted to hear that Ollie was so helpful during your car purchase at the Northampton event. It’s always our aim to provide excellent service and make the buying experience as smooth and enjoyable as possible. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Select Northampton Team
Ollie looked after us and made it as…
Ollie looked after us and made it as smooth as possible 👍🏻
2026年5月16日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much for your kind words, Damon. We’re delighted to hear that Ollie was able to make the process as smooth as possible for you. It’s always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and will be shared with Ollie and the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Northampton in the future.
Sytner Group - Sytner Select Northampton からの回答
Dear Kieran, Thank you very much for your kind words. We’re delighted to hear that Josh and Alex were able to assist you so effectively. It’s always our aim to provide a helpful and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. Should you need any further assistance in the future, please don’t hesitate to get in touch. Best wishes, The Sytner Select Northampton Team
Walked in drove out
Big Ollie and little Jonathan were fantastic amazing service !!!!
2026年5月16日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, George, for your fantastic review! We’re delighted to hear that Big Ollie and little Jonathan provided you with amazing service. It’s always our aim to ensure every customer feels valued and well looked after, and your kind words truly mean a lot to the team. We hope to welcome you back to Sytner Select Northampton in the future. Thanks once again for taking the time to share your experience with us.
Tye and Matt were absolutely amazing…
Tye and Matt were absolutely amazing from start to finish no pushy sales no pressure just normal people. Thanks guys you have been exceptional. Happy days 🙂
2026年5月15日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much for your kind words, Nigel. We’re delighted to hear that Tye and Matt provided such a positive experience without any pressure, just genuine and friendly service. It’s always our aim to make every customer feel comfortable and valued throughout their journey. Your feedback truly means a lot to the team. Wishing you many happy days ahead with your new vehicle. Thanks again for choosing Sytner Select Northampton – we really appreciate your support!
Had wonderful service today especially…
Had wonderful service today especially from rav quite satisfied on the whole made a complicated situation seem easy .
2026年5月12日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Shirley, Thank you very much for your kind words. We are delighted to hear that Rav provided you with wonderful service and made a complicated situation feel much easier. It’s always our aim to ensure every customer feels satisfied and well supported throughout their experience. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Terrible service, misleading descriptions, car in shocking condition, wasted journey, rude staff and dramatic drop in standards since rebrand – avoid at all costs
I contacted Sytner Select Northampton on Saturday 9th May to enquire about a Mercedes CLS350d Estate they had for sale. I spoke to Colin and Gianni over the phone, arranged to view the car the same day, and was given no indication of any issues with the vehicle. We travelled for an hour to reach the dealership, arriving at 4:45pm.
On arrival, we told reception we had an appointment arranged with Colin and Gianni, and were asked to take a seat. After waiting 25 minutes with several sales staff visible and free, we went back to reception to ask what was happening. The person who responded turned out to be Colin, the manager, and he was abrupt and rude when asking who we were there to see – before simply saying someone would be with us shortly.
A sales advisor called Lloyd then came over and said he would bring the car round. We waited another 10–15 minutes, only for him to return with the wrong vehicle. We then had to wait again for the correct car to be brought over; by this point, we had been at the dealership for nearly 50 minutes.
When the car finally arrived, the condition was absolutely shocking – it was completely unprepped, and nothing like what we were led to expect. The issues included:
A cracked and damaged front splitter
The bonnet not closing correctly leading to us having to pull over on the test drive.
All four wheels heavily kerbed and corroded
Scratches, scuffs and paint loss on both rear arches and the rear bumper and noticeable over spray.
Heavy scratches on two of the doors
An interior covered in mud and dirt, with vents full of grime
Wing mirror being damaged and over spray.
We took the car for a test drive an hour after arriving , but the experience was just as poor – it felt severely underpowered, suggesting a mechanical problem, and there was a noticeable clunking noise coming from the front right side.
After the drive, we raised all these concerns and asked if there was any flexibility on the price, but were told there was absolutely no room for negotiation. It is extremely frustrating that Colin, as manager, failed to mention any of these major issues over the phone – effectively misleading us and wasting our time and travel.
It is worth noting that this site used to be The Car Shop, where we bought a BMW 540i and received outstanding service and quality. Since becoming Sytner Select, the standard has dropped drastically. Rude staff, disorganised processes, and vehicles being misrepresented and sold in an unfit state make this a place I would strongly advise avoiding. I have all the pictures of the vehicle for evidence and proof of the disgusting, lieing and time wasting tactics of Collin.
2026年5月9日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Mustafa, We are very sorry to hear about your disappointing experience at Sytner Select Northampton. This is not the standard of service we aim to provide, and we apologise for any inconvenience caused. We take your concerns seriously and would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss this matter further. Your feedback is important to us, and we hope to address your concerns directly. Kind regards, Sytner Select Northampton
Amazing service
Great service from the moment we drove in the gate. Amy and Rooney looked after us and could not do enough for us. We drove away with a great car the same day and even put a deposit down for a second car at the same time. We would recommend them all day, every day!
2026年5月8日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much for your wonderful review. We’re delighted to hear that Amy and Rooney provided such excellent service and that you were able to drive away with a fantastic car on the same day. It’s brilliant to know you felt so well looked after and confident enough to place a deposit on a second vehicle. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future.
Rav was very quick to respond to my…
Rav was very quick to respond to my enquiry about a Mercedes ML. He sent some good pictures and video and i then inspected it the following day. A good experience, no sales pressure and good friendly service from Rav. Very open and clear process. Thanks
2026年5月8日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much for your kind words, Neil. We’re delighted to hear that Rav provided a friendly and pressure-free experience, and that the process was clear and straightforward. It’s great to know the pictures and video helped with your decision before the inspection. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. Your feedback means a lot to us, and we hope you enjoy your Mercedes ML for many miles to come.
Very welcoming and friendly
Very welcoming and friendly! Helped close the deal and gave us a smooth deal as wanted - very happy
2026年5月4日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Lottie, Thank you ever so much for your kind words. We’re delighted to hear that you found our team welcoming and friendly throughout your experience. It’s wonderful to know we could help you close the deal smoothly and meet your expectations. Your happiness means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to assisting you again in the future should the need arise. Best wishes from all of us at Sytner Select Northampton.
Geani-Sales
Geani was very professional without the “dodgy” second hand car dealer spiel!
Hopefully I won’t need to eat my words after the purchase 🤣😎
2026年5月3日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Martin, for your fantastic review! We’re delighted to hear that Geani provided a professional and straightforward experience, steering clear of the usual “dodgy” second-hand car dealer spiel. It’s great to know you felt comfortable throughout the process. We hope the car continues to impress and that you won’t need to eat your words! Should you ever wish to share more feedback or simply say hello, we’d be very pleased to hear from you. Enjoy your new vehicle!
Great experience from start to finish…
Great experience from start to finish with Matt C and Ty. Made sure customer satisfaction was top priority during the process and even interacted with the kids. Super happy with the car and experience today.👏🏼👏🏼
2026年5月2日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Kamil, for your fantastic review. We’re delighted to hear that Matt C and Ty made your experience enjoyable from start to finish and that customer satisfaction was clearly a priority. It’s lovely to know they even took the time to engage with your children. We’re thrilled you’re super happy with your new car and the overall experience. Your kind words mean a great deal to the team here at Sytner Select Northampton. Enjoy your new vehicle!
Really nice setup and a very smooth…
Really nice setup and a very smooth process. Ravi was incredibly helpful and didn’t mind when I gave it the boot on the test drive!
2026年5月2日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much for your kind words, Matthew. We’re delighted to hear that you found the setup enjoyable and the process smooth. Ravi will be pleased to know he was able to assist you so well during your visit. It’s great that you felt comfortable enough to really test the car on the drive! We truly appreciate your feedback and hope you continue to enjoy your new vehicle. Thanks again for choosing Sytner Select Northampton.
Perfect customer service rob who helped…
Perfect customer service rob who helped me find my dream car, defiantly recommend
2026年5月2日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much for your kind words, Ollieg_. We’re delighted to hear that Rob was able to assist you in finding your dream car and that you had a positive experience with our team. Your recommendation means a great deal to us. It’s always our aim to provide excellent customer service and ensure every customer feels valued. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing Sytner Select Northampton.
Sytner Group - Sytner Select Northampton からの回答
Dear Simon, Thank you ever so much for your kind 5-star review. We are delighted to hear that our customer service met your expectations and that you had a positive experience with us at Sytner Select Northampton. Your feedback is truly appreciated and serves as a great encouragement to our entire team. We look forward to welcoming you back in the future and continuing to provide the high standard of service you deserve. Best wishes, The Sytner Select Northampton Team
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