Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... もっと見る
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This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... もっと見る
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... もっと見る
企業が回答しました
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Brightside Way, S9 2RQ, Sheffield, 英国
- 0114 256 5900
4.8
優良
1406件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Check-in was smooth
Check-in was smooth. Offered a coffee while I waited to discuss the service. Was kept informed of progress by text and phone call. Told approximate time of pick-up.
2026年1月26日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Dr McClelland, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that your check-in was smooth and that you felt well looked after throughout the service, including being kept informed via text and phone. It is always our aim to provide a comfortable and transparent experience, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Disappointed
Disappointed I have been a loyal customer for a long time.The car went through the M O T but then told it was recommended to replace front discs and pad and back pads only. I was quoted over £1100 after doing some research I found for my car to have both front and back with both discs and pads replaced should be between £760-£920.To make things worse pads should last about 25000 -30000 and discs 50000-70000. My hasn’t done £18000 yet, so I can’t understand this.
Thanks Mark
2026年1月24日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Mark Chapell , thank you for your detailed feedback. We apologise for any confusion caused regarding the Discs and Pads . We appreciate your understanding and would like to invite you to contact our Aftersales Manager , Jason Cole, at jasoncole@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kindest regards, Ali Taylor - Sytner Sheffield
Perfect experience from start to…
Perfect experience from start to finish. Very professional and friendly staff throughout. I dealt with Jordon Sparrow, who was brilliant — talked me through everything step by step and made sure my new car was exactly how I wanted it. Excellent service and a credit to the dealership.
2026年1月28日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you so much for your kind words, S Lynne. We are delighted to hear that your experience with Jordon and the team at Sytner Sheffield BMW was both professional and friendly. It’s wonderful to know that Jordon guided you through every step and ensured your new car was exactly to your liking. Your feedback means a great deal to us and is truly appreciated. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Beware of incorrect price quote
On arriving in the service area I was greeted professionally and shown to my seat. The waiting area as always was a comfortable place to sit and I was offered a drink whilst I waited.
When a BMW colleague arrived to discuss the service she advised it was almost £700. This was a surprise to me, in MyBMW App it advised the service due was the engine oil service with micro filter @ £286.96. I was advised that the air filter and fuel filter was also required plus the service vehicle check. I asked for a breakdown of each element of the price quoted but this information didn’t seem to be to hand. I opened MyBMW App to discuss further. On the App the cost for the service including air & oil filter was, and still is shown as £475.48 plus £90 for service check, just less than £600 and not £700 as advised on arrival. We both viewed the App together and I was then advised BMW have increased their prices, if this is the case the App still doesn’t reflect this (22/01/2026). Given the circumstances she agreed to do the service at the App price, c£600, which I appreciated. Even so, this was double what I was expecting based on the original BMW advice on the App.
BMW service team also failed to send through the video evidence of the service
2026年1月12日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Mr Collins-McKeown, thank you for your detailed feedback. We apologise for any confusion caused regarding the service pricing and the discrepancy with the MyBMW App. We also regret that the video evidence of the service was not provided as expected. We appreciate your understanding and would like to invite you to contact our Aftersales Manager , Jason Cole, at jasoncole@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kindest regards, Ali Taylor - Sytner Sheffield
Attention to detail is outstanding!
Excellent customer service from booking appointment to collecting my vehicle. Smooth and seamless experience.
2026年1月14日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Emma, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that the entire process, from booking your appointment to collecting your vehicle, was smooth and seamless. Providing excellent customer service is something we take great pride in, and it’s wonderful to know that this was reflected in your visit. Kindest regards, Ali Taylor
Great Service
Friendly, professional service advisor and all other staff. Great service from start to finish. Thanks.
2026年1月14日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear MCK, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our service advisor and the entire team provided friendly and professional service throughout your visit. Kindest regards, Ali Taylor
I recently purchased a BMW X7 M50i from…
I recently purchased a BMW X7 M50i from Sytner BMW Sheffield and couldn’t be happier with the experience. From start to finish, Jordan provided an exceptional level of service. He took the time to understand exactly what I was looking for, explained every detail of the car’s specification clearly, and guided me through the entire sales process with professionalism and genuine care.
After collection, I noticed a couple of small presentation issues, which Jordan addressed quickly and efficiently. He also reassured me that the minor fault with a window would be sorted without any hassle — and kept to his word. It’s rare to find someone so attentive and committed to customer satisfaction.
All in all, my experience with BMW Sheffield has been excellent, thanks largely to Jordan’s help. I’d highly recommend asking for him if you’re considering a purchase — he truly goes above and beyond to make sure everything is just right.
2025年12月22日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you, Zahid, for your wonderful review. We are delighted to hear that Jordan provided such attentive and professional service throughout your purchase of the BMW X7 M50i. It’s fantastic to know that he was able to address your concerns promptly and ensure your complete satisfaction. Your recommendation means a great deal to us, and we’re thrilled that your experience with Sytner BMW Sheffield was so positive. We wish you many enjoyable miles in your new vehicle. Kindest regards, Ali Taylor
Sytner Group - Sytner Sheffield BMW からの回答
Dear Julia, Thank you ever so much for your kind words. We are delighted to hear that you found our service excellent, friendly, and helpful once again. It is always our aim to provide a welcoming and professional experience for all our customers. Your continued support means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Best wishes, Carl Shaw. Head of Business, Sytner Sheffield
Great service
Great service, fantastic M3 touring. If you want a BMW or mini no better place to go. Dealership is massive with great selection of cars including M cars.
2026年1月13日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you, Gregory, for your fantastic review. We’re delighted to hear you enjoyed the service and are pleased with your M3 Touring. It’s wonderful to know that our extensive selection, including the M cars, met your expectations. We take great pride in offering a wide range of BMW and MINI models to suit all preferences. Your kind words mean a lot to the team here at Sytner Sheffield BMW, and we truly appreciate you taking the time to share your experience. Carl Shaw. Head of Business, Sytner Sheffield
5 star service
Had a problem with the car that was worrying but the team at BMW diagnosed the issue, assured me it was not dangerous and scheduled a repair 2 weeks later. The price was excellent and the service second to none! Safi looked after me throughout and explained everything thoroughly. She was fabulous and a credit to BMW. A visit to BMW is always a delight and I’ve never been treated with anything but respect. Problem is all the shiny new cars tempting me to buy a new one but I managed to resist…… 😊
2026年1月12日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Miss Gregory, Thank you ever so much for your kind words. We’re delighted to hear that Safi provided such excellent care and clear explanations throughout your visit. It’s wonderful to know you felt respected and valued by our team. We completely understand the temptation of our shiny new models – they are hard to resist! Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Best wishes, Carl Shaw. Head of Business, Sytner Sheffield
Sytner Group - Sytner Sheffield BMW からの回答
Dear Mr McGuiness, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service both friendly and efficient. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Carl Shaw. Head of Business, Sytner Sheffield
Great service
Great service. Salesman - Richard Cooper - was friendly, helpful and professional.
2025年12月23日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Richard Cooper provided friendly, helpful, and professional service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Sheffield BMW. We look forward to welcoming you again in the future. Kindest regards, Ali Taylor
Service
My second time in two days, Both visits very professional from start to finish. Everything was explained clearly in a warm inviting atmosphere.
2026年1月9日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Mark, Thank you very much for your kind words and for choosing Sytner Sheffield BMW not once, but twice in such a short space of time. We are delighted to hear that you found both visits professional and that everything was explained clearly in a warm and inviting atmosphere. Your feedback is greatly appreciated, Thank you. Kindest regards, Ali Taylor
We were ooked after by the lovely…
We were looked after by the lovely Rebecca. Fantastic service from walking through the doors to leaving with our new car! Rebecca was very down to earth, professional and honest which was very much appreciated. She made the whole process smooth from start to finish. Rebecca is a real credit to the BMW team! 🙂
2026年1月10日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you so much for your kind words, Melissa. We’re delighted to hear that Rebecca provided such a professional and honest service throughout your experience. It’s wonderful to know she made the process smooth and enjoyable from start to finish. Rebecca truly is a fantastic member of our team, and your feedback means a great deal to us all. We hope you enjoy every moment with your new BMW and look forward to welcoming you back again. Kindest regards, Ali Taylor
I had a major service and MOT
I had a major service and MOT. It was such an easy process from start to finish. Drive in and drop off is simple with tracking throughout. Updates and communication is spot on and I was able to pay easily via a link. All the team were really friendly.
2026年1月9日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Clare, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the service and MOT process was straightforward and that our team’s communication and friendliness made a positive impression. It’s wonderful to know that the tracking and payment system worked well for you. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Sytner Group - Sytner Sheffield BMW からの回答
Dear Jan, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are absolutely delighted to hear that you are totally satisfied with your experience at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Service experience
My car went in for a recall was well looked after by Ailish in service.
2026年1月5日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ailish provided you with excellent care during your recall visit. It is always our aim to ensure every customer feels well looked after and valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
From arriving to leaving everything ran…
From arriving to leaving everything ran smoothly. Keeping us informed along the way
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Susan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that everything ran smoothly from arrival to departure and that you felt well informed throughout the process. Kindest regards, Ali Taylor
Hi there was a man called Lewis who…
Hi there was a man called Lewis who looked after me when my car had a MOT yesterday he was really helpful and good at his job he managed to get me my window wipers fitted ASAP thanks again Lewis pal
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Luke, Thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that Lewis provided you with excellent service during your MOT and was able to fit your window wipers promptly. It’s always great to know our team members are making a real difference. We truly appreciate your feedback and look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards Ali Taylor
Always great service and the staff are…
Always great service and the staff are very helpful and friendly
2026年1月5日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Stephen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you consistently receive great service and find our staff helpful and friendly. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is truly appreciated and motivates us to maintain the high standards you have come to expect. We look forward to welcoming you back in the future. Best regards, Carl Shaw, Head of Business, Sytner Sheffield BMW
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