Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... もっと見る
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This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... もっと見る
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... もっと見る
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Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Brightside Way, S9 2RQ, Sheffield, 英国
- 0114 256 5900
4.8
優良
1403件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Came and collected then delivered the…
Came and collected then delivered the car back. It had been washed and clean and everything sorted
2026年3月3日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Denise, Thank you very much for your kind words. We are delighted to hear that you appreciated the collection and delivery service, as well as the care taken to ensure your car was washed and everything was sorted for you. It’s always our aim to provide a seamless and convenient experience for our customers. Kindest regards, Ali Taylor
It was the test drive and sales experience.
It was both the quality of Sytners Sheffield sales operation and the members of staff I delt with.
2026年2月21日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield. We are delighted to hear that both the quality of our sales operation and the team members you dealt with met your expectations. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Kindest regards, Ali Taylor
Just the usual excellent service you…
Just the usual excellent service you get when having your car looked after by Sytner BMW Sheffield.
2026年3月3日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you continue to receive the excellent service you expect from Sytner BMW Sheffield. It is always our aim to maintain the highest standards and ensure every visit is a positive one. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Great advice and support throughout car…
Great advice and support throughout car buying process
2026年2月28日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you very much for your kind words, GMoo. We are delighted to hear that you found our advice and support throughout the car buying process helpful. It is always our aim to provide a smooth and enjoyable experience for our customers. Your positive feedback means a great deal to the team here. Kindest regards, Ali Taylor
New BMW 1 series
Recently picked up my new 1 series. It was a very straight forward and pleasant experience. I was looked after and advised all the way through by a super young sales person called Harvey Chambers who was a pleasure to deal with. He was extremely polite, knowledgeable and excellent at his job.
2026年2月26日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Anita, Thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that Harvey provided you with excellent service throughout your purchase of the new 1 Series. It’s wonderful to know that his politeness, knowledge, and professionalism made the process straightforward and enjoyable. We truly appreciate your feedback and hope you enjoy every moment with your new BMW. Kindest regards, Ali Taylor
My journey with Sytner BMW Sheffield…
My journey with Sytner BMW Sheffield started almost 30 years ago. I bought a 90,000 mile BMW from a local garage and put another 40,000 miles on it commuting daily from Sheffield to Blackpool. It developed a suspension issue, but despite the high milage, and not being a Sytner car, Sytner successfully argued my case with BMW. When I replaced that car, Sytner introduced me to leasing. This let me change my car for a new one every 2-3 years and benefit from BMW's innovative driving technologies. 30 years, and many BMW's, later only the cars have changed. The technology is still leading edge, the safety is superb, and Sytner are still as customer focused as they have always been. I have made a couple of dalliances to other (non- BMW) dealers, but struggled to find the levels of honesty, respect, and customer service, which I had come to expect from the Sytner team. The original salesmen have progressed to management roles in Sytner, but they always come over and speak to me whenever I am in the showroom. Even the reception team are welcoming and attentive, and never let you sit down without a coffee. If there was anything I could change, it would have to be the new automated telephone system. Its so impersonal. Bring back the humans, they are your greatest asset Sytner! And don't ever try to replace the sales or service team with online sites or AI.
2026年3月1日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Gordon, thank you sincerely for your loyal support over the past 30 years and for sharing your wonderful experience with Sytner Sheffield BMW. It’s heartening to hear how our team’s honesty, respect, and customer focus have made such a lasting impression. We truly value your kind words about our staff and the personal touch they provide. Your feedback regarding the telephone system is appreciated, and we’re grateful for your continued trust and enthusiasm for BMW’s innovative technology. Kindest regards, Ali Taylor
Mr Richard was great at offering Best…
Mr Richard was great at offering Best deals with my interest taken into consideration
2026年2月27日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Roshan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mr Richard was able to offer you the best deals while keeping your interests in mind. It is always our aim to provide a personalised and positive experience for all our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW. Kindest regards, Ali Taylor
Wow Service
Wow, Ben in the service dept was absolutely fantastic, so helpful and nothing was to much trouble. Went above and beyond
2026年2月18日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear David, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Ben provided such fantastic service and went above and beyond to assist you. It’s always our aim to make every visit as helpful and enjoyable as possible, and your feedback truly means a lot to the whole team. Kindest regards, Ali Taylor
Sytner Group - Sytner Sheffield BMW からの回答
Dear Mark, Thank you very much for your kind words. We are delighted to hear that you found the services from all departments prompt and efficient. It is always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Great aftercare service
I don’t normally post reviews but wanted to give credit where credit was due. I purchased a BMW I8 from Sytner Sheffield. The sales woman was very friendly however, she hyped the car up way too much in my opinion to the point it was a bit cringe. I was sold the car under the understanding that it was immaculate aesthetically and mechanically. I purchased the car and unfortunately after a BMW dealership assessing the car, there were a few issues which should have been picked up by Sytner. This is where Sytner earned their 5 stars from me. They kept in contact with me and paid for the work that the car needed without hesitation. A few months in (and an air con regass paid for by me) … I am still loving the car. Due to the positive experience I had with after sales, I would purchase another car from them again in the future.
2026年1月18日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you for sharing your honest experience with Sytner Sheffield BMW. We appreciate your kind words regarding our after-sales service and are pleased to hear that the team maintained good communication and resolved the issues promptly. It’s great to know you’re still enjoying your BMW i8 despite the initial concerns. Your feedback is invaluable, and we’re delighted that your positive experience has encouraged you to consider purchasing from us again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
From arriving for my car service
From arriving for my car service, it was dealt with from start to finish in a friendly and efficient manner.
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Mr Harmston, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your car service was handled in a friendly and efficient manner from start to finish. Kindest regards, Ali Taylor
Satisfaction is guaranteed
You get a video of the work done. Your vehicle is returned clean and the job is always done well. The company calls the next day to make sure I am happy with the work done.
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you very much for your kind words, Ken. We’re delighted to hear that you appreciate the video updates and the care taken to return your vehicle clean. It’s wonderful to know that the quality of our work meets your expectations and that our follow-up call adds to your satisfaction. Your feedback means a great deal to the team here at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Very good service
Very good service from Lewis in the Service department. Car all fixed in quick time and good communication
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lewis provided you with excellent service and that your car was repaired promptly with clear communication throughout. It’s always our aim to ensure our customers feel valued and well informed. Your positive feedback is greatly appreciated and motivates the whole team to maintain these high standards. Kindest regards, Ali Taylor
Above and beyond
Another great experience at Sytner Sheffield for a warranty recall and a bit of additional work. Everything was sorted quickly and they arranged a loan car, which made things much easier.
Great service from Martin who was really helpful and went out of his way to make sure everything went as smoothly as possible. Really appreciate the effort.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Kirsty, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Martin provided such helpful and attentive service, ensuring everything went smoothly during your warranty recall and additional work. It’s great to know the loan car made things easier for you. Your positive feedback is truly appreciated, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
As usual the service was excellent
As usual the service was excellent. Scott was most accommodating and polite. He also appreciated the walker brother puns.
2026年2月23日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you very much for your kind words, Korkykat. We’re delighted to hear that Scott provided such excellent service and that his politeness and accommodating nature made your visit enjoyable. It’s always lovely to share a bit of humour, and we’re glad the walker brother puns were appreciated! Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Helpful from start to finish
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Paul, Thank you very much for your kind words. We are delighted to hear that you found our team helpful from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
The service at BMW is always first…
The service at BMW is always first class. Everything runs smoothly and always feel looked after and valued.
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you consistently find our service first class and that you feel valued and well looked after. It is always our aim to ensure everything runs smoothly for our customers. Kindest regards, Ali Taylor
Shocked - a main dealer that seems genuine
I'm super impressed with this dealership. A breath of fresh air compared to many others. Excellent comms prior to visit. I even got a call to make sure I was aware of the drive in set up - there are 4 roller doors, you drive up to one with a green welcome sign, drive in, someone greets you straight away, directs you to a table with comfy chair and socket so you can work/relax after someone has checked you in. I was told the car would be ready by the end of the day but the recall, free valet and truly complimentary healthcheck was complete in 2 hours. I was advised about a couple of things which would need to be fixed in time and given a quote but absolutely no pressure. I heard others being given the same kind of info without any pressure at all. So different to my local dealer who tried to pressure me to buy 2 new tyres which they claimed would fail an MOT, yet 2 independent garages couldn't find a fault and the MOT was passed. This dealer is 150 miles from home and I am raving about them to friends and family. If I need to use a main dealer again I will make the journey here.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Thank you, G Parry, for your wonderful feedback. We’re delighted to hear you found our communication clear and the drive-in service convenient and welcoming. It’s great to know our team provided a thorough, pressure free experience and that you appreciated the complimentary health check and valet. Your kind words mean a lot, especially given the distance you travelled. We’re truly grateful for your recommendation and look forward to welcoming you back whenever you need us. Kindest regards, Ali Taylor
Great service as always and got me in…
Great service as always and got me in promptly
2026年2月17日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Liam, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you received great service and were seen promptly. It is always our aim to provide a seamless and efficient experience for all our customers. Kindest regards, Ali Taylor
Great service as always
Great service as always. Kept updated throughout via the text link and phone calls with Lisa.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Sheffield BMW からの回答
Dear Samantha, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you appreciated the service and found the updates via text link and phone calls helpful. Lisa will be pleased to know her efforts have been recognised. It’s always our aim to provide a seamless and enjoyable experience for our customers. Kindest regards, Ali Taylor
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