The service receptionist - Megan went out of her way to keep me informed of the progress of my service visit. The brake pad change took just over 90 minutes and that included a car wash. Very efficien... もっと見る
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The Sales Team and Group Buyer were a pleasure to deal with. Answered all questions without hesitation and gave detailed explanations into what actions they were taking and why. We used Sytner Mini... もっと見る
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Even though I never went through with the purchase, the team at MINI were incredible, finding deals that fit my requests, making the impossible possible. I was looked after by Sophia, an incredible em... もっと見る
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I recently sold my Mini Countryman to Sytner Group via Motorway. I dealt with Chris Buss and the whole process was straightforward, efficient and ran like clockwork. It was also a pleasure to deal wit... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
478 Bath Rd, SL1 6BB, Slough, 英国
- 01628 550400
4.9
優良
280件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience but lacking customer connection at the end of the process.
Great experience but let down with the customer disconnection at the end of the "Motorway Car Buying" sales process. i.e. No fault of the car collection agent (he was very good) but having to wait for over an hour for him to inspect the car, write a report to the dealership and then wait whilst the dealership decides what to do - the process took far too long, especially the time the dealer took getting back to the collection agent. The dealer should have contacted me and updated me of the process - it just seems somewhat disconnected at this point.
2025年9月23日
自発的なレビュー
Sytner Group - Sytner Slough MINI からの回答
Dear Carl, Thank you for taking the time to share your experience with us. We are glad to hear that you had a great overall experience at Sytner Slough MINI. However, we apologise for any inconvenience caused during the car collection process. We understand that the wait time and lack of communication may have been frustrating for you. We will take your feedback into consideration and work towards improving our processes to ensure a smoother and more efficient experience for our customers. Thank you for bringing this to our attention. Best regards, Sytner Slough MINI Team
The customer service at Slough MINI is simply exceptional
The customer service at Slough MINI is exceptional; no query is ever silly or too small, and the team are phenomenal. Alanah and Jonathan supported me in buying my 4th Mini from this dealership, but every single member of staff I have dealt with is unfailingly professional and friendly. Each visit results in exceptional service, even when it is just to support me in getting my tyre pressure issues resolved. Consequently, I will keep dealing with Mini and even if I move out of area, I will choose to return to the Slough branch.
2025年9月1日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your glowing review of Sytner Slough MINI. We are delighted to hear that our team provided exceptional customer service and went above and beyond to support you in your purchase. Our team take great pride in their professionalism and friendliness towards our customers. We are honoured that you have chosen to continue your business with us and we look forward to welcoming you back, even if you move out of the area. Thank you for choosing Sytner Slough MINI.
Sytner Group - Sytner Slough MINI からの回答
Dear Emma, thank you for your feedback and pleased we were able to resolve things for you and your MINI! Thank you and see you again soon, Team Sytner MINI Slough.
A-plus
Great service - flexible to our schedule for viewing and collection.
Chris was amazing beginning to end, as was the chap who collected the car after the sale.
2025年6月26日
自発的なレビュー
Sytner Group - Sytner Slough MINI からの回答
Thank you for your glowing 5-star review, Chris! We are delighted to hear that you had a great experience at Sytner Slough MINI. Our team takes pride in providing flexible and accommodating service to our customers, and we are thrilled that this was reflected in your experience. We will be sure to pass on your kind words to Chris and the rest of our team. Thank you for choosing us for your MINI purchase. We hope to see you again in the future.
Very efficient and friendly
Very efficient and friendly. Chris Buss kept up up to date.
2025年6月24日
自発的なレビュー
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Caroline. We are delighted to hear that you had a positive experience at Sytner Slough MINI. Our team takes great pride in providing efficient and friendly service, and we are glad that Chris Buss was able to keep you updated throughout your visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Slough MINI.
Just Excellent!
Had the pleasure of ordering my new Mini through Noa Venter. I booked in for a test drive, and I was shown all the features the car had. And, without pressure, Noa explained all the finance options and helped me build my dream Mini. After, around 2 months, my new Mini was ready for pick up. I had some finance-leasing issues that came up a day or two before pick up, and Noa and the team dealt with those for me, in the best, and quickest way possible. I was then able to pick up my dream car (without delay, and early), and I must say, it is just brilliant! Can’t thank Noa enough - he was incredibly helpful, very attentive, replied to my hoard of emails, and explained everything in a polite manner. Their handover experience is excellent. The car is also a whizz to drive!! Definitely recommend Sytner Mini Slough, and Noa as their sales executive.
2025年3月13日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your glowing 5-star review, Haaris! We are delighted to hear that you had a positive experience at Sytner Slough MINI and that Noa Venter provided exceptional service. It's great to know that Noa was able to help you build your dream MINI and that the handover experience was excellent. We appreciate your recommendation and are thrilled that you are enjoying your new car. We will be sure to pass on your kind words to Noa and the team. Thank you for choosing Sytner Slough MINI.
I test-drove a Mini Cooper Electric…
I test-drove a Mini Cooper Electric with Amelia Goater. The experience was stand-out: she answered all of my questions, I never felt that I was being patronised (women who have bought cars from old-school salesmen will know what am talking about) and I was *very* tempted to buy: great car.The showroom was also a really pleasant setting, well-kept and with a friendly atmosphere.
However, we have decided to delay buying a Mini until our children leave home, in four years' time, so as to get the best out of the experience. I'll certainly be back!
2024年9月30日
自発的なレビュー
Sytner Group - Sytner Slough MINI からの回答
Dear Sophie, Thank you for taking the time to leave such a positive review for Sytner Slough MINI. We are delighted to hear that you had a stand-out experience test-driving the MINI Cooper Electric with Amelia Goater. Our team takes great pride in providing exceptional service and we are glad that you felt comfortable and well-informed during your visit. We completely understand your decision to delay purchasing a Mini until your children leave home in four years' time. It's important to make the most out of the experience and we appreciate your thoughtfulness. We look forward to welcoming you back to our showroom when the time is right. Thank you again for choosing Sytner Slough MINI. We wish you all the best and hope to see you soon. Best regards, The Sytner Slough MINI Team
I wouldn’t recommend this particular…
I wouldn’t recommend this particular dealership.
I pre-booked a 24-hour test drive weeks in advance, then once I arrived was ordered to place a £1,000 deposit before hand.
The whole point of the extended test drive was for me to test all the features before committing to a particular order.
I’d dealt with Sytner, Slough since 2014 with no qualms, so it appears to be an issue with their new management.
I walked out with a bad taste in my mouth, especially as the representative wasn’t the most professional that I’ve dealt with.
2024年5月30日
自発的なレビュー
Sytner Group - Sytner Slough MINI からの回答
Hi Calvin, you will be aware of the reasons the team were not in a position to offer you an extended test drive. Thank you - Team MINI Slough.
Great customer service
Great customer service. Thomas Welch is very professional and great knowledge with mini's. I would recommend friends and family to go there.
2024年8月7日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your positive review, Allyson. We are delighted to hear that you had a great experience at Sytner Slough MINI and that Thomas Welch provided you with excellent customer service. We take pride in our knowledgeable staff and are happy to hear that you would recommend us to your friends and family. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Slough MINI.
Service was too draw
2024年7月24日
Sytner Group - Sytner Slough MINI からの回答
Dear Peter, Thank you for taking the time to leave a 5 star review for Sytner Slough MINI. We are delighted to hear that you had a positive experience with us. However, we are sorry to hear that you found the service to be slow. We take all feedback seriously and would like to invite you to contact our Head of Business, Gemma Shenton-Tate, at gemmashentontate@sytner.co.uk. She would be more than happy to discuss your experience and address any concerns you may have. We value your feedback and hope to have the opportunity to improve your experience in the future. Best regards, The Sytner Slough MINI Team
Helpful staff, good communication and quality work
I have now purchased 2 different Minis from Sytner Slough. They have been really helpful when deciding on what to buy, without the “hard sell” attitude.
I also received really good service when my vehicle needed repair after an accident and for routine servicing.
2024年7月20日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, AH. We are delighted to hear that you have had a positive experience with us at Sytner Slough MINI. Our team takes pride in providing excellent customer service without any pressure to make a purchase. We are also glad to hear that we were able to assist you with your vehicle's repair and routine servicing needs. Thank you for choosing us for your MINI purchases and we look forward to serving you again in the future.
Another go-kart experience
The staff were friendly yet professional and helpful, there was no pressure and as always was a pleasure to commit myself to another mini. This was despite a change in personnel.
2024年6月20日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Sarah! We are delighted to hear that you had a positive experience at Sytner Slough MINI. Our team takes pride in providing friendly and professional service to our customers, and we are glad that you felt no pressure during your visit. We appreciate your continued support and look forward to seeing you commit to another MINI in the future. Thank you for choosing Sytner Slough MINI.
The person who help me that da was…Amelia Goater
The person who help me that day was Amelia Goater. Amelia was very friendly helpful and full of knowledge about the products. Amelia also help me find the car I’m looking for which I’m very happy with. Amelia also help me with car insurance, after I took the car home I’m still calling Amelia for some advices and she was happy to help me with good manners and good advices. I’m highly recommend Amelia and give her 5 stars.
2024年4月15日
自発的なレビュー
Sytner Group - Sytner Slough MINI からの回答
Thank you for your glowing review, Diana! We are delighted to hear that Amelia Goater provided you with exceptional service at Sytner Slough MINI. It's wonderful to know that she was friendly, knowledgeable, and helped you find the perfect car. We are also pleased to hear that she assisted you with car insurance and continues to provide you with helpful advice. We will be sure to pass along your kind words to Amelia and we highly recommend her as well. Thank you for choosing Sytner Slough MINI!
Very friendly and professional all way…
Very friendly and professional all way through. The process
2024年7月6日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Jackie. We are delighted to hear that you had a positive experience at Sytner Slough MINI. Our team takes great pride in providing excellent customer service and we are glad that it showed during your visit. We hope to continue exceeding your expectations in the future. Thank you for choosing us and for taking the time to leave a review. We appreciate your support and look forward to seeing you again.
First class service from start to…
First class service from start to finish, Noa was brilliant to deal with.
2024年7月3日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your glowing review, Mr Freeman! We are delighted to hear that you had a first-class experience at Sytner Slough MINI. Our team takes great pride in providing exceptional service, and we are thrilled that Noa was able to assist you. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Slough MINI.
Reception by Asher excellent and all…
Reception by Asher excellent and all questions answered.
However making contact by telephone to Sytner sometimes frustrating with lengthy delays in making contact.
2024年6月28日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your positive review, Mrs Latham. We are pleased to hear that you had a great experience with Asher at our reception. We apologize for any frustration you may have experienced when trying to contact us by telephone. We will work on improving our response times to ensure a smoother experience for our customers. Thank you for bringing this to our attention and we hope to see you again at Sytner Slough MINI.
Professional and helpful
2024年6月20日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Carole! We are delighted to hear that you had a positive experience at Sytner Slough MINI. Our team takes great pride in providing professional and helpful service to all of our customers. We strive to make the car buying process as smooth and enjoyable as possible. Thank you for choosing us and we look forward to seeing you again in the future. Drive safely!
Mini
Amelia, who I dealt with was very helpful and always welcoming with a smile in the showroom. Don’t have any complaints from the experience with Sytner and will continue with servicing.
2024年5月30日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Philip. We are delighted to hear that you had a positive experience with us here at Sytner Slough MINI. We strive to provide the best customer service and it is great to hear that Amelia was able to make your visit a pleasant one. We look forward to seeing you again for your servicing needs and hope that you will continue to have a great experience with us. Thank you for your support.
Asher Brink was a pleasure to deal
It was a pleasure dealing with Asher Brink at Mini Slough for the purchase of our car. Very engaging and courteous, would highly recommend. Thank you for making the purchase so smoothly and swiftly.
2024年5月6日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Mrs Lea Brookes. We are delighted to hear that you had a pleasant experience with Asher Brink at Sytner Slough MINI. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that the purchase of your car was smooth and swift and we hope you enjoy your new car. Thank you for choosing Sytner Slough MINI and we look forward to seeing you again soon.
The team were excellent
The team were very informative, approachable and easy to deal with. Even with technical difficulties in the showroom on delivery day, they kept us informed and delivered my minion time. Thank you to Asher Brink and Charlie Floyd for all their help and support.
2024年4月29日
Sytner Group - Sytner Slough MINI からの回答
Thank you for your kind words, Bernie. We are delighted to hear that you had a positive experience with Asher and Charlie. We strive to provide the best customer service and it's great to hear that we achieved this for you. We understand how important it is to keep our customers informed and we are glad that we were able to deliver your MINI on time despite the technical difficulties. We hope you enjoy your new car and we look forward to seeing you again soon.
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