Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... もっと見る
企業が回答しました
Had a small remedial body work repair, handled by Oli. Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
120 Highlands Rd,Shirley, B90 4NU, Solihull, 英国
- 0121 733 3444
4.3
優良
880件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The ease of booking an appointment and…
The ease of booking an appointment and from the drop off to me collecting my car everything went well.
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Nic, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the booking process was straightforward and that everything went smoothly from drop off to collection. It is always our aim to provide a seamless and enjoyable service for our customers. Your positive feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back in the future. Best regards, The Sytner Solihull BMW Team
BMW 1 Series Purchase
I had a great experience purchasing my car thanks to Matt Miller. He was friendly, knowledgeable, and never made me feel pressured at any point in the process.
Matt took the time to answer all my questions, made everything clear and straightforward, and kept things running smoothly from start to finish. It really made the whole experience stress-free and enjoyable.
I’d definitely recommend asking for Matt if you’re looking to buy a car, top service all around.
2026年4月11日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you, Cal, for your kind words and for taking the time to share your experience. We’re delighted to hear that Matt provided friendly, knowledgeable, and pressure-free service throughout your purchase. It’s wonderful to know he made the process clear and straightforward, ensuring everything ran smoothly. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Solihull BMW in the future.
Recall works taken
Recall works taken. Accommodating booking system. Had to rearrange due to other commitments.
Staff polite keeping me updated with the works being carried out.
This was a waiting appointment. Excellent and comfy facilities. Drinks snacks. Etc.
thank you
2026年4月10日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Jeanette, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our booking system accommodating and our staff polite and communicative throughout your visit. It’s great to know you enjoyed the comfortable waiting facilities and refreshments provided. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Great experience at Sytner Solihull
Great experience when booking my car for mot & service. Kept regularly informed of progress. Professional &efficently
managed
2026年4月1日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Bernadette, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the booking process straightforward and appreciated being kept regularly informed throughout. It’s wonderful to know that our team’s professionalism and efficient management made a positive impression. Your feedback is greatly valued, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
great coffee
2026年4月1日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you very much for your kind words regarding the coffee at Sytner Solihull BMW. We are delighted to hear that you enjoyed it during your visit. Providing a welcoming and comfortable environment is important to us, and it’s wonderful to know that this aspect contributed positively to your experience. We truly appreciate your feedback and hope to continue offering a pleasant atmosphere whenever you call in. We look forward to welcoming you back soon. Best wishes, The Sytner Solihull BMW Team
Professional and quality service team
Sytner delivers exceptional customer service and fantastic support in delivering quality servicing for your vehicle. Service costs are outlined upfront with in-service video shared to clearly show any areas requiring attention, particularly under the car. The team are genuinely personable, friendly, professional and attentive to their customers' needs with a comfortable area to wait whilst your service is completed either to relax or work remotely. Complimentary tea/coffee available. I would highly recommend them for services or MOTs. The complimentary car wash and vacuum post service is great.
2026年3月26日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you, Wendy, for your kind and detailed review. We are delighted to hear that our team provided you with personable and professional service, making your visit comfortable and transparent. It’s wonderful to know you appreciated the upfront cost information, in-service video updates, and the complimentary refreshments. Your recommendation means a great deal to us. We look forward to continuing to support you with your vehicle servicing and MOT needs in the future.
Good people
Checking in and collecting my car both members of staff were efficient and helpful
2026年3月30日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Mark, Thank you very much for your kind words. We are delighted to hear that both members of staff were efficient and helpful during your check-in and when collecting your car. Providing a smooth and positive experience for our customers is very important to us, and it’s wonderful to know this was reflected in your visit. We truly appreciate you taking the time to share your feedback and hope to welcome you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
First class service from booking
First class service from booking, drop off, updates and collection. Exactly the seamless flow you’d expect from Sytner BMW!
2026年3月30日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Jim, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that the service from booking through to collection was seamless and met your expectations. At Sytner Solihull BMW, we strive to provide first-class service at every stage, and it’s wonderful to know this was reflected in your visit. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Sytner Group - Sytner Solihull BMW からの回答
Dear Charles, Thank you very much for your kind words and for taking the time to share your positive experience with Anthony Richards. We are delighted to hear that you received great customer service during your visit to Sytner Solihull BMW. It is always our aim to provide a friendly and professional service, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The Sytner Solihull BMW Team
Had a small remedial body work repair
Had a small remedial body work repair, handled by Oli.
Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner. He is well placed in his customer facing position.
Job well done, to Sytner's usual high standard
2026年3月23日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Alan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oli provided excellent customer service, demonstrating both knowledge and a reassuring approach. It’s wonderful to know that the remedial body work repair met Sytner’s usual high standards. Your feedback is greatly appreciated and serves as a great encouragement to the team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, Sytner Solihull BMW Team
Great service and communication…
Great service and communication throughput. Lease car and issues quickly sorted by all sides.
2026年3月13日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Feraz, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service and communication throughout your lease experience to be excellent. It’s great to know that any issues were resolved quickly and efficiently by all involved. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with the highest standard of service in the future. Best regards, The Sytner Solihull BMW Team
Excellent service
Excellent service, very helpful, professional and always pleasant. Nothing was too much trouble. I was also kept informed on progress of my order. Many thanks to Syed Ahmed!
2026年3月11日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Dean, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that Syed Ahmed provided you with excellent service and kept you well informed throughout your order. It is always our aim to be helpful, professional, and pleasant, so your feedback is truly appreciated. We look forward to welcoming you back in the future. Many thanks once again for your lovely review. Kind regards, The Sytner Solihull BMW Team
Great exsperance
I brought my BMW 1 series and traded in my Mini Cooper
The experience was great and Jack the sales consultant was great and helpful in the whole process from sales and pick up
Very happy
The only thing sytner BMW could improve is there receptionists who was not that knowledgeable and never saw the same one twice
2026年2月26日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Margaret, thank you very much for your kind words and for choosing Sytner Solihull BMW. We are delighted to hear that Jack provided excellent support throughout your purchase and collection of your BMW 1 Series. Your feedback regarding our reception team is appreciated, and we apologise if this aspect did not meet your expectations. We are pleased overall that you had a positive experience and hope you continue to enjoy your new vehicle. Thank you once again for your review.
No parking sensors at all
No parking sensors at all. Spoke to Ola in service who was very helpful with options and flexible about a booking. Decided on a remote diagnosis first which identified the problem. Problem with a front sensor identified. Booked the repair with confidence then. Nice replacement BMW 330e booked for the day. Good health check provided too. Prompt collection and payment finished a great experience. Sensors all working again.
2026年3月2日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Kevin, thank you for your kind words and detailed feedback. We’re delighted to hear that Ola provided helpful and flexible service, and that the remote diagnosis made the process straightforward. It’s great to know the repair went smoothly and you were pleased with the replacement BMW 330e and health check. Your satisfaction is very important to us, and we’re pleased the sensors are all working perfectly again. We look forward to welcoming you back to Sytner Solihull BMW in the future.
Sytner Group - Sytner Solihull BMW からの回答
Dear Mr Osborne, Thank you very much for your kind words. We are delighted to hear that Anthony was able to assist you in choosing the right vehicle. It is always our aim to provide a personalised and enjoyable experience for every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your new BMW and look forward to welcoming you back to Sytner Solihull in the future. Kind regards, The Sytner Solihull BMW Team
Very helpful service manager called…
Very helpful service manager called Mike I think. Sorted out an appraisal and quote for some minor paintwork. Car was immaculately valeted, best job ever.
Many thanks
2026年2月23日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Andy, Thank you very much for your kind words. We’re delighted to hear that Paul was able to assist you so effectively and that you were pleased with the appraisal and quote for the paintwork. It’s wonderful to know the valet exceeded your expectations – we always aim to provide the best possible service. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Solihull BMW in the future. Many thanks once again. Kind regards, The Sytner Solihull BMW Team
Sam is very helpful and supportive.
2026年2月27日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Ken, Thank you very much for your kind words. We are delighted to hear that Sam was helpful and supportive throughout your experience with us. It is always our aim to provide excellent service and ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering the highest standards. We hope to welcome you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
I handed my car keys to a lovely guy…
I handed my car keys to a lovely guy named, Sam. Who explained the process of me leaving my vehicle with, Sytner, the avaliable options that I could benefit from. Due to this I will be happy to bring my vehicle to again.
2026年2月25日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Shamadine, Thank you very much for your kind words. We are delighted to hear that Sam provided clear explanations and made the process straightforward for you. It’s wonderful to know you felt well informed about the available options and that you would be happy to bring your vehicle to Sytner Solihull BMW again. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes from the team at Sytner Solihull BMW.
Graig was very friendly and was not at…
Graig was very friendly and was not at all pushy , he allowed us to take our time and any questions he was very helpful , felt like we had a good relationship with him straight away
2026年2月23日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Tracy, Thank you very much for your kind words. We are delighted to hear that Craig made you feel comfortable and valued throughout your visit. It’s wonderful that he was able to provide helpful answers and build a good relationship with you from the start. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Only a BMW will do but it is the people who count.
As I have driven BMW cars from 1985 onwards to the present day, the product sells itself. It is, however, the people at Sytners that make the difference.
Prior to the recent purchase of the 120 M Sport I had only dealt with two of your sales staff both of whom had given excellent service over the years before moving on to other career opportunities. So having to become acquainted with a new face presented a new challenge. Sharon certainly met the high standards which I have enjoyed from your staff throughout the 2000's and she and all of the people supporting her are a real credit to your company.
2026年1月21日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear David, Thank you for your kind and thoughtful review. We are delighted to hear that Sharon and the team have maintained the high standards you have come to expect from Sytner Solihull BMW over the years. It is always a pleasure to welcome loyal customers such as yourself, who appreciate both the quality of our vehicles and the dedication of our staff. Your continued support means a great deal to us, and we look forward to serving you for many years to come. Kind regards, Sytner Solihull BMW Team
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