Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... もっと見る
企業が回答しました
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
企業が回答しました
Really attentive and professional service from both front of house and workshop staff. A massive contrast with other dealers I use.
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
120 Highlands Rd,Shirley, B90 4NU, Solihull, 英国
- 0121 733 3444
4.4
優良
882件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I Purchased a used approved BMW from…
I Purchased a used approved BMW from Sytner Solihull.
When collecting the car , they apparently "didn't have time to MOT" it, so the salesman sent me an email saying it would be done complementary for me in November. When I tried to book in and explained this happened, I was told that because it wasn't written in the email that it would be done complementary I would have to pay. What a joke!
Next, when I checked the car over 2 days after purchasing I realised there was scratches and a crack on the rear diffuser, which apparently was meant to be rectified but wasn't. I'm still waiting for the new part to be sent to me almost 3 months after purchasing!
After purchasing the GardX package, which means to have my car ceramic coated, 3 days after bringing the car home I noticed they had completly butchered the paintwork on my doors and bonnet, and then tried to tell me that it was due to certain light. They did actually rectify this issue thankfully but the whole process of this car purchase was frankly a disgrace, and I wont be using them again for any work on the car unfortunately. I expected better from Sytner BMW.
2024年8月29日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Michael Tindall, Thank you for taking the time to share your experience with us. We are disappointed to hear that your experience at Sytner Solihull BMW did not meet your expectations. We would like to apologise for the inconvenience caused regarding the MOT and the delay in receiving the new part for your car. We understand how frustrating this must have been for you. We assure you that we take all customer concerns seriously and we are continuously working to improve our processes. We would like to invite you to contact our Used Car Manager, Anthony Miller, at anthonymiller@sytner.co.uk to discuss your concerns further. We value your feedback and we will use it to improve our services. We hope to have the opportunity to regain your trust in the future. Best regards, Sytner Solihull BMW
Consummate professionals - gold standard service
I would say this is the very best dealer experience I have ever had. Syed in sales and Greg on the business side were excellent. The used car presented was to an extremely high standard, with additional checks and attention to detail that I have not experienced from other showrooms. Syed was responsive, knowledgeable, patient and generous with his time on the test drive. Greg worked hard with me to get a GREAT deal. I really can't recommend Sytner Solihull enough. If you want a BMW, these are the go-to guys.
2024年10月26日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, James. We are delighted to hear that you had the best dealer experience with us at Sytner Solihull BMW. Our team takes great pride in providing exceptional service and ensuring our used cars are of the highest standard. We are pleased that Syed and Greg were able to assist you with their knowledge, patience, and attention to detail. We appreciate your recommendation and look forward to welcoming you back for all your BMW needs.
Can’t fault anything
I have been visiting Sytner Solihull for a fair few years and their service has gotten better every time. I was warmly greeted today and promptly received by Kyle at servicing. He was very helpful with my requests and updated me on the status of my car throughout the day.
They are always a very busy service department and have to deal with many clients queries and also updating them throughout the day, but they still manage to make you feel special and unique just like the day you bought the car!
2024年10月22日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for taking the time to leave such a positive review, Shaminder. We are delighted to hear that your experience at Sytner Solihull BMW has consistently improved over the years. Our team takes great pride in providing exceptional service to all our customers, and we are glad that Kyle was able to assist you with your requests and keep you updated throughout the day. We understand that our service department can get busy, but we always strive to make each customer feel valued and special. Thank you for choosing Sytner Solihull BMW.
Service is damn poor
Had an oil change service and oil was not out in. Had a warning message once home saying oil was low. Had to loose money and finish work early the next day to take it back and sit around waiting for them to fix the issue.
They also told me the tyres and suspension was all working and fine. The next day the car had an MOT and found 2 tyres low and a problem with suspension and the lower arm needed replacing.
I mentioned this when I took it back and was told a manager was dealing with it but couldn't speak to me as he was on a call but he'd be in touch. Surprise surprise I've never had any contact from them since.
I'd never trust this place to service or MOT another vehicle of mine.
2024年10月10日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Lee White Redditch Paving, Thank you for taking the time to leave a review about your recent experience at Sytner Solihull BMW. We are disappointed to read your comments. We would like to invite you to contact our Head of Aftersales - Arrash Erfan, at arrasherfan@sytner.co.uk (or by phone), so that we can address your concerns and work towards a resolution. We value your trust and hope to have the opportunity to regain your confidence in our services in the future. Best regards, Sytner Solihull BMW Team
After dealing with Kyle, Faye & Isabelle
After dealing with Kyle, Faye and Isabelle over a period of 4 yrs. I will never use Sytner again.
Had my car damaged, your a endlessly chasing people to keep their promises. I was called for a MOT and told I need to pay 1000 for 2 seals.The MOT was not due for another 5.5 months .The repairs I have managed to get a BMW specialist Autobahn of Halesowen to carry out for half the price and not just for seals but to change the entire part with seals. No remorse for wasting my time and making me take a day off work for a job that did not need doing .
2024年10月18日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Daud, We are sorry to hear about your negative experience with our dealership. We take all feedback seriously and we would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk. to discuss your concerns further. We apologise for any inconvenience caused and we understand your frustration with the repairs and MOT. We always strive to provide the best service to our customers and we are disappointed to hear that we did not meet your expectations. We appreciate your loyalty over the past 4 years and we hope to have the opportunity to regain your trust in the future. Sincerely, The Sytner Solihull BMW Team
Sytner BMW Solihull
@Sytner BMW Solihull
Have always gave great feedback on service after 10years+ of using Sytner. Have had issues with vehicle breakdown, warranty, repair and in the end had to pay for our own car hire as we were without a car for UK holiday. Very disappointed with BMW taking no accountability and out of pocket by £1000.
2024年10月4日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Sham_ K, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you have experienced with your vehicle and the inconvenience it caused during your UK holiday. We understand how frustrating it can be when things don't go as planned, and we apologise for any inconvenience caused. We would like to assure you that we take all customer concerns seriously and strive to provide the best service possible. We would like to invite you to contact our Aftersales Manager - Arrash Erfan arrasherfan@sytner.co.uk, to discuss your experience further. We value your loyalty as a customer for over 10 years and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Sytner Solihull BMW
Great... until the car breaks.
Sytner Solihull.
I spent £20k on a BMW X1 with 12 months warranty.
After 7 months the gearbox broke (£10.5k) but covered under warranty. When using the aircon the floor floods, which I'm told by a) BMW assist and b) BMW main dealer manager that this is a know manufacturing issue... BUT THEY WON'T COVER IT.
Lino (original sales guy) was good, but after asking for a goodwill gesture to buy it back Matt has kindly offered £11k (£3.5 less that WBAC.com!) which frankly shows what a disreputable outfit this is.
2024年9月30日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Ed L, Thank you for taking the time to share your experience with us. Having been in touch with the team, we are aware Lookers have covered the cost under the warranty. I also acknowledge having purchased a BMW; you expect absolute reliability and exceptional quality, not to mention high levels of skill set and service levels that is synonymous with the brand. I can confirm that BMW construct all vehicles to the highest build quality utilising the best quality materials and leading-edge technology. This being the case, we would like to think that our customers experience fewer problems with our products than they might with other brands. We can only apologise you have had a failure so early in ownership. Regards Sytner Solihull.
Body shop
Having purchased an approved 73 plate BMW 128ti at the end of June, I was recently very disappointed when I found an issue with some cracked paint on my front wing.
I returned to Sytner and was met by Oliver from the body shop. He assessed the issue and agreed a repair was required.
He promptly booked my car in for Monday 16th September. Having dropped my car off he stated that he would update me with its progress on Wednesday. On Wednesday, as promised he rang me with an update and I collected my car Thursday afternoon. The car looked fantastic and again Oliver completed the handover. As the body shop do not send out customer feedback questionnaires I would like to take this opportunity to thank Oliver and the team for sorting out my paint issue and the excellent customer service I received.
2024年9月19日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for taking the time to share your positive experience with us, Dean. We are delighted to hear that Oliver and our team at Sytner Solihull BMW were able to promptly address the issue with your car's paint and provide you with excellent customer service. We will make sure to pass on your kind words to Oliver and the rest of the team. Thank you for choosing us and we look forward to serving you again in the future.
Thank you Kierran Jones
I recently went to Sytner Solihull to find out about the possibility of purchasing a new Mini. As soon as I walked in I was greeted by a very cheerful and very helpful young man, Kierran Jones. He let me look around without bothering me and then when I said I would like to discuss ways forward he was so knowledgeable and helpful without being pushy. Over the following weeks Kierran rang me without fail every week to update me on the progress of my new Mini. I never had to chase for anything - Kierran was on it every step of the way. So thank your Kierran. You really are an asset to the team at Solihull!
2024年7月8日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, Gail! We are delighted to hear that Kierran provided you with exceptional service during your visit to Sytner Solihull. Our team takes great pride in providing knowledgeable and helpful assistance without being pushy. We are glad that Kierran kept you updated throughout the process and made your experience stress-free. We will be sure to pass along your kind words to Kierran and the rest of our team. Thank you for choosing Sytner Solihull BMW. We look forward to seeing you again soon!
Sold my BMW Z4 to Lewis Gent
Sold my BMW Z4 to Lewis Gent - Sytner BMW Group Buyer and have never had such a seamless experience. He would go out of his way to ensure he could get me the best deal, even when its not the best time to be selling/buying a convertible! Absolute credit to Sytner BMW and will be recommending him to all friends & family. Thank you once again Lewis!
2024年9月11日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, Maisie! We are delighted to hear that Lewis Gent provided you with a seamless experience when selling your BMW Z4. It's great to know that he went above and beyond to get you the best deal, even during a challenging time for convertible sales. We will be sure to pass on your kind words to Lewis and we appreciate you recommending him to your friends and family. Thank you for choosing Sytner BMW Solihull.
Amazing service
From the moment I decided to sell my X4 back to BMW to the payment into my bank account was nothing but a first class service. Excellent communication, a pragmatic approach and excellent customer service.
Lewis was brilliant throughout!
2024年9月2日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, Mr Shingadia. We are delighted to hear that you had a first-class experience with us at Sytner Solihull BMW. Our team takes great pride in providing excellent communication, a pragmatic approach, and top-notch customer service. We are especially pleased to hear that Lewis was brilliant throughout your entire transaction. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Sytner Solihull BMW.
I had a very good experience at Sytner Solihull
I have had a very good experience at Sytner Solihull. I was looked after from the minute I walked in. Offering refreshments and constantly updating on when I’d be seen. I cannot recommend Lauren enough, she was very helpful from start to finish, she looked after us very well. Thank you.
2024年8月10日
Sytner Group - Sytner Solihull BMW からの回答
Thank you for taking the time to leave such a positive review, Aakil. We are delighted to hear that you had a great experience at Sytner Solihull BMW. Our team takes pride in providing excellent customer service and we are glad that you felt well taken care of from the moment you walked in. We will make sure to pass on your kind words to Lauren and the rest of our team. Thank you for choosing Sytner Solihull BMW and we hope to see you again soon.
Thinking BMW? Think Sytner!
The company have such wonderful showrooms with staff who are very well equipped to help make the process truly special. The members of staff paid great attention to my needs and helped me make the right decision every step of the way, anything I was uncertain about I was put at ease with the fact that I had support from start to finish and beyond that also.
Seriously for anything car related whether it’s buying or selling, Sytner are the company to go for! Not only will it be a great experience but you’ll be met with professionalism and wonderful personalities.
Special mention to all staff from reception team, sales executives, managers and let’s not forget all the staff who prepare the vehicles and work behind the scenes! Sytner Solihull BMW is a great all round car dealership and I’ll always recommend them.
2024年7月25日
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, IA! We are delighted to hear that you had such a positive experience at Sytner Solihull BMW. Our team takes great pride in providing exceptional service and ensuring that our customers feel supported throughout the entire process. We appreciate your kind words about our showrooms, staff, and overall professionalism. We will be sure to pass along your special mention to all of our team members. Thank you for choosing Sytner Solihull BMW and for recommending us to others. We look forward to serving you again in the future.
Highly professional
Highly professional, helpful and not at all pushy. A pleasure to do business with.
2024年8月1日
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your kind words, Jeff! We are delighted to hear that you had a positive experience with our team at Sytner Solihull BMW. Our goal is to provide exceptional service without being pushy, and we are glad that we were able to achieve that for you. It was a pleasure doing business with you and we hope to continue to exceed your expectations in the future. Thank you for choosing Sytner Solihull BMW.
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your positive review, Mr Southall. We are delighted to hear that Joe provided you with excellent service from beginning to end. Our team at Sytner Solihull BMW strives to provide our customers with the best experience possible, and we are glad that Joe was able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Solihull BMW.
Great customer service provided by Lewis Gent
Great customer service provided by Lewis Gent at the Solihull sytner branch.
I had the pleasure of reaching out to several BMW branches to sell my vehicle, and it was Lewis who contacted me. Throughout the process, Lewis demonstrated exceptional professionalism, knowledge, and sincerity. From the beginning to the end, the entire experience was seamless and hassle-free. I was immensely satisfied with the level of service Lewis provided and the excellent value he offered for my car.
2024年7月26日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your kind words, Zahra. We are delighted to hear that Lewis provided you with exceptional customer service at our Sytner Solihull BMW branch. We pride ourselves on delivering a seamless and hassle-free experience for our customers, and it's great to know that Lewis was able to demonstrate his professionalism, knowledge, and sincerity throughout the process. We appreciate your business and hope to continue providing you with excellent value in the future. Thank you for choosing Sytner Solihull BMW.
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, Mr Hendry! We are delighted to hear that you had a fantastic experience with our team at Sytner Solihull BMW. We take great pride in providing exceptional service to our customers, and we are thrilled that you found our car and service to be brilliant. We appreciate your support and look forward to welcoming you back in the future. Happy driving!
Kallum was very helpful from beginning…
Kallum was very helpful from beginning to end. Made it easy
2024年7月4日
Sytner Group - Sytner Solihull BMW からの回答
I am delighted to hear that Kallum provided excellent service during your visit to Sytner Solihull BMW. It is always our goal to make the car buying process as easy and stress-free as possible for our customers. We appreciate your positive feedback and will be sure to pass it along to Kallum and the rest of our team. Thank you for choosing Sytner Solihull BMW and we hope to see you again in the future.
Professional staff and processes
Professional staff and processes, a pleasure to deal with. So sad that government departments come from a different planet where excellence in customer service barely exists.
2024年7月2日
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your kind words, Mr AIW. We are delighted to hear that you had a positive experience with our team at Sytner Solihull BMW. Our staff takes great pride in providing professional and efficient service to our customers. It is unfortunate that government departments do not prioritize customer service as much as we do. We hope to continue exceeding your expectations in the future. Thank you for choosing Sytner Solihull BMW.
Ellie Amos - New Car Sales Executive.
I always receive second to none service at Sytner Solihull over the last 21 years and would never hesitate to reccomend them. On this occassion I would like to thank personally 'Ellie Amos' - New Car Sales Executive.
From our first enquiry and collecting our car Ellie was a delight and attentive to our needs. She kept us well informed and was clear in her approach. We always felt that as a customer our needs were first and foremost culminating in a follow up call the day after the collection to ensure all was ok and asking us to get back to her if we had any questions. Many thanks again.
2024年6月23日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you for your glowing review, Mark! We are delighted to hear that you have consistently received exceptional service at Sytner Solihull BMW for over two decades. We are also pleased to know that Ellie Amos, our New Car Sales Executive, provided you with a delightful and attentive experience. It is our priority to ensure that our customers' needs are met, and we are glad that Ellie exemplified this. Thank you for choosing Sytner Solihull BMW and we look forward to serving you again in the future.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。