This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... もっと見る
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所在地
所在地を変更Arlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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レビュアーのコメントを見てみましょう
Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... もっと見る
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... もっと見る
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, 英国
4.7
優良
455件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great friendly professional service…
Great friendly professional service happy with new car great service
2025年11月7日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Knowledgeable and helpful
Found the sales person knowledgeable and helpful, wasn’t pushy at all. Moving over to an electric vehicle so lots to take in and the team were all very accommodating. Happily use again.
2025年9月13日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Salima, Thank you very much for your kind words. We’re delighted to hear that our team provided knowledgeable and helpful support during your move to an electric vehicle. It’s wonderful to know you felt comfortable and not pressured throughout the process. We truly appreciate your positive feedback and look forward to welcoming you back in the future. Your satisfaction means a great deal to us. Best wishes, The Sytner Stevenage BMW Team
Sytner Group - Sytner Stevenage BMW からの回答
Thank you, Olabanke, for your kind words. We are delighted to hear you enjoyed an outstanding sales experience and appreciated our customer service. Your feedback means a great deal to us, and we look forward to welcoming you back in the future.
The buying experience was superb
The buying experience was superb. Nothing was too much trouble. Everyone was very helpful. We highly recommend Sytner Stevenage BMW.
2025年10月3日
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for your glowing 5-star review, Neil. We are delighted to hear that your buying experience at Sytner Stevenage BMW was superb. Our team takes great pride in providing exceptional customer service and we are pleased to hear that nothing was too much trouble for you. We appreciate your recommendation and we look forward to welcoming you back in the future. Thank you for choosing Sytner Stevenage BMW.
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for your kind words, Phil. We are delighted to hear that our team at Sytner Stevenage BMW provided you with helpful, knowledgeable, and professional service. We strive to uphold these standards for all our customers and we appreciate your recognition. Thank you for choosing us.
Placed an online order on August 18/08…
Placed an online order on August 18/08 for multiple parts needed for an engine rebuild. Recieved an email on 19/08 stating that some parts would need to be ordered from germany and some were out of stock. Replied within the hour asking for the parts to be ordered and the out of stock items to be refunded so i could order from elsewhere. Never got any response by email.
Waited 10 days with no order update at all so i tried to call the parts department to get an update and was told that someone would call me back later that afternoon.
Never got any call back at all and had to phone in a further 5 times to be told the exact same thing everytime and still never recieved any sort of call back at all.
Finally was sent an email after the 5th call pn 04/09 stating the same issues with the order that i had already been informed of on the 19/08 and had already asked for the parts to be ordered.
I replied asking to cancel the order as i cannot wait possibly another 10 working days for parts that should already have been on order.
Again never recieved a response to this email and had to call a further 2 more times in order to cancel my order.
I’ve been ordering parts from bmw main dealers for years and this is by far the worst experience with the worst customer service that i’ve gone through.
Definitely would not be ordering from here again and would not recommend anyone else do so either
2025年8月18日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Ed, We are sorry to hear about your disappointing experience with our Parts Online ordering Store. We apologise for the inconvenience caused by the delay in your order and the lack of communication from our team. We realise that this is not the level of service that we strive to provide to our customers. We would like to invite you to contact our Parts Manager Marc Somers. marcsomers@sytner.co.uk, to discuss this matter further. We value your feedback and would like to make things right. Thank you for bringing this to our attention. Sincerely, The Sytner Stevenage BMW Team
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for your kind words, Mrs Jeavons. We are delighted to hear that our team at Sytner Stevenage BMW provided you with prompt and professional service.
Dont waste your time with the parts dept at Stevenage
I placed an online order for several parts for my M4 on the 27th of June. After the order system not updating by the 30th, i sent an email asking for a despatch date as i needed the parts before the 7th of July(which i stated to them) as that is the date they were being fitted. This email went unanswered so i emailed again on the 1st of July saying i urgently needed a reply by the close of business. Again no reply so i sent a cancellation request on the evening of the 1st and ordered elsewhere. Today, the 3rd, still no reply or update on the system about the order or cancellation but a note on their website saying they are closed from the 3rd to the 6th of July for stock taking and orders would be delayed at least 4 days.
I sent a sternly worded email to the parts manager to say this was the worst service i had ever had from a BMW main dealer and it was good job i had ordered elsewhere or my car wouldnt be completed. I stated i would be writing an online review of my experience. I did receive a fairly prompt reply after this threat, with a hollow appology and that the parts had actually arrived yesterday, which is of no consequence now as i collected the replacement parts today from another dealer. Now need to wait 3 days for my refund. Obviously i cant recomend this dealer and would never consider using them again.No need for a reply to this review as there is no excuse for customer service this bad.
2025年7月3日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Mr Gill, We are sorry to hear about your disappointing experience with our dealership. We apologise for the delay in responding to your emails and for the inconvenience caused. Thank you for your message and for sharing your experience. Our Head of Aftersales would appreciate the opportunity to speak with you directly regarding the matter. He can be reached on 01438 760200.
A old timer
I have purchased more BMWs than I should have over the past 40 years.
Most from specialist cars/sytners.
My 2 most recent an X3 m sport 3.0 diesel and more recently a I x3 m sport.
The salesman on both occasions was Derek Baker.
Old school (like myself) knows his stuff does what he promises.
Terry Lazenbury
2025年3月28日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Terence, Thank you for taking the time to leave such a glowing review for Sytner Stevenage BMW. We are delighted you have been a loyal customer for over 40 years and have had positive experiences with our dealership, particularly with Derek Baker. We pride ourselves on providing exceptional service and it is always a pleasure to hear that our customers are satisfied with their purchases. We appreciate your kind words and look forward to continuing to serve you in the future. Thank you for choosing Sytner Stevenage BMW. Best regards, Sytner Stevenage BMW
Friendly and welcoming staff.
We visited Sytner Stevenage to look for a new car, we were welcomed by a young lad called Albie. He asked us if he could assist us in any way to which we said we were just looking for now. We left but came back the next day and was welcomed by Albie again, we wanted to look at a car so Albie got the keys and explained everything to us, he took us for a test drive and finally passed us onto the sales staff but we were asked if we minded having Albie down as part of the sale as he had gone above and beyond for us during our 2 visits. The sales team were great, we felt relaxed throughout and everything was explained during the process. We were supposed to collect the new car up on the Tuesday but they phoned and offered to drive it to us. The car is great and would definitely use Sytner again if we ever want a new car.
2025年3月30日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Mary, Thank you for taking the time to leave such a glowing review for Sytner Stevenage BMW. We are delighted to hear that you had a positive experience with us and that Albie went above and beyond to assist you during your visits. Our team takes great pride in providing exceptional customer service and we are thrilled that you felt relaxed and well-informed throughout the process. We are also pleased to hear that you are enjoying your new car and would be honoured to have the opportunity to serve you again in the future. Best regards, The Sytner Stevenage BMW Team
More bad news
More bad news. Another fault :(
It is now ten months since I bought an approved used BMW X3 M40i from Sytner BMW Stevenage. The engine management light come on Monday. I contact Sytner (because the car come with 12 months waranty) and they wanted £150 to investigate the fault and could not guarantee whether or not it would be cover under their 12 months approved used car warranty.
Most fault can now diagnose by plugging into the car's on board computer with the latest equipment within minutes. How do they justify £150 cost is beyond reasonable. I've been told that even if the fault or repair is cover under the warranty,the £150 fee is not refundable. The so called meticulous check on all approved used car could not be trusted.
2025年5月6日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Mr Lee, We are sorry to hear about the fault you experienced with your BMW X3 M40i from Sytner Stevenage. We understand your frustration with the additional cost for investigating the issue and the uncertainty of it being covered under the warranty. We would like to assure you that our meticulous checks on all approved used cars are thorough and we strive to provide the best service to our customers. We would like to invite you to contact our Used Car Sales Manager, Ben Johnson at benjohnson3@sytner.co.uk to discuss your concerns further. Sincerely, Sytner Stevenage BMW
Thank you Steven Gunapalan. Service and maintenance work done on my…
Service and maintenance work done on my BMW 3 series. Service lead was Steven Gunapalan.
My self and family are very impressed by Steven professionalism, working knowledge and fair and honest conduct.
I am very happy with the work done, especially the trust and confidence gained in Synter Stevenage because of Steven Gunapalan.
thanks. Imran & Sidra
2025年2月20日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for taking the time to leave us a 5-star review for your recent service and maintenance work at Sytner Stevenage BMW. We are delighted to hear that you and your family were impressed by Steven Gunapalan's professionalism, knowledge, and fair and honest conduct. It is our goal to provide exceptional service to all of our customers, and we are glad that Steven was able to gain your trust and confidence in our dealership. We appreciate your support and look forward to serving you again in the future. Thank you, Imran and Sidra.
Just bought a new Series 5 BMW
Just bought a new Series 5 BMW and I am very happy with the experience. All the people at Stevenage were very helpful and friendly. A especial thank you to Paul Darcy, and also Paul Humphrey, Jo, Anna and Albi.
2025年3月24日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for taking the time to leave us a 5-star review for your recent purchase at Sytner Stevenage BMW. We are delighted to hear that you had a positive experience with our team and that you are happy with your new BMW 5 Series. We pride ourselves on providing exceptional customer service, and it is always a pleasure to hear when our efforts are appreciated. We will be sure to pass on your kind words to the team. Thank you for choosing Sytner Stevenage BMW, and we look forward to seeing you again in the future. Best regards, The Sytner Stevenage BMW Team
Avoid
Never usually leave any reviews but really feel the need to review Sytner Stevenage. What should have been an easy sale for the staff there has been one of the most painful experiences of my life. I would certainly avoid them. Even as a cash buyer you get messed around to the point of eventually giving up. Certainly the staff I have dealt with are good at one thing, not selling cars.
2025年3月19日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Adam, Thank you for taking the time to leave a review for Sytner Stevenage BMW. We are disappointed to hear about your negative experience with our staff and apologise for any inconvenience caused. We pride ourselves on providing exceptional customer service and it is concerning to hear that we have fallen short of your expectations. We would like to assure you that this is not a reflection of our usual standards and we take your feedback seriously. We would like to invite you to contact our Head of Business, Manjit Ahluwalia, at ManjitAhluwalia@sytner.co.uk, so we can further investigate and address your concerns. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, The Sytner Stevenage BMW Team
Sytner Stevenage
Great experience at Sytner Stevenage. We were looked after by Derek, he found us a brilliant deal on a used 1 series. Great communication throughout the process and really pleased with the car!
Would highly recommend.
2025年3月7日
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for taking the time to leave us a 5-star review, Mark Sirrah. We are delighted to hear that you had a great experience at Sytner Stevenage BMW and that Derek provided excellent service. It's wonderful to know that he was able to find you a fantastic deal on a used 1 series and kept you informed throughout the process. We are thrilled that you are pleased with your new car and we truly appreciate your recommendation. Thank you for choosing Sytner Stevenage BMW.
Professional and friendly
I booked a recall and MOT. The lady I spoke to was very helpful, professional and friendly. Would highly recommend.
2025年2月14日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for taking the time to leave us a 5-star review, Stephen. We are delighted to hear that you had a positive experience with our team at Sytner Stevenage BMW. Our staff takes great pride in providing helpful, professional, and friendly service to all our customers. We appreciate your recommendation and look forward to continuing to provide top-notch service for all your automotive needs. Thank you for choosing us for your recall and MOT, and we hope to see you again in the future.
Really happy with our new car
Really happy with our new car, Jason was great throughout the process!
2025年2月9日
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for your positive review, Kelly. We are delighted to hear that you are happy with your new car and that Jason provided great service throughout the process. We strive to provide exceptional customer service and it is always rewarding to receive such positive feedback. We hope you enjoy your new BMW and we look forward to welcoming you back to Sytner Stevenage in the future. Thank you for choosing us for your car purchase.
Hitchin Body Shop - Jason & Peter, Top Professionals
My BMW went in for alloy refurb and some minor cosmetic work at the Hitchin Body Shop. Both Jason Wright and Peter were thoroughly professional, friendly and gave good advice. Job was completed professionally and the standard of service from both Jason & Peter was very pleasing. Would not hesitate to recommend.
2025年2月7日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for taking the time to leave such a positive review, Iain. We are delighted to hear that you had a great experience at our Hitchin Bodyshop with Jason and Peter. Our team takes great pride in providing professional and friendly service, and we are glad that this was reflected in your recent visit. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Sytner Stevenage BMW.
Exceptional sales service and communication.
This is my 8th new BMW and my first time at the Stevenage dealer. I was found the perfect car within a day of my call and secured it the day after. Communication was exceptional as well as after care. Thank you so much to both Pauls for a stress free, friendly and enjoyable experience. I will travel to this dealer in future, a 70
mile round trip, even though I have 2 others on my door step. Highly recommend.
2025年1月3日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for your glowing review. We are delighted to hear that you had such a positive experience at Sytner Stevenage BMW. Our team takes great pride in providing exceptional customer service and we are thrilled that you found your perfect car with us. We appreciate your kind words about our communication and after care. It is an honour to have earned your recommendation and we look forward to welcoming you back for your future BMW needs. Thank you for choosing us, even though it means travelling a bit further. We truly value your business.
Terrible customer service.
Terrible customer service.
I have had my BMW services by Syntner BMW in Stevenage since new.
Before Christmas 2024, I tried to book an MOT and Service. I called them a few times but couldn't get anyone. I left a voicemail and was assured that I would get a callback. After a few days, I tried again without success. I then booked a service online and was given 06/01/2025 as the date. Finally, a few days later, I emailed them and got a response saying, "sorry the online system didn't go through im afraid and the 6th is fully booked up now", and that "the earliest date is now Wednesday the 8th of January at 9am".
I've now booked it for today (03/01/2025) with another, more reputable company.
2025年1月2日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you for taking the time to share your experience with us. We are disappointed to hear that you have had a negative experience with our customer service. We apologise for any inconvenience caused by the difficulties you faced in trying to book an MOT and service. We take great pride in providing excellent service to our customers and we are sorry that we were not able to meet your expectations on this occasion. We would like to invite you to contact our Head of Aftersales, Alun Clarke at alunclarke@sytner.co.uk, so that we can address your concerns and improve our services in the future. Sincerely, The Sytner Stevenage BMW Team
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