I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... もっと見る
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Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... もっと見る
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... もっと見る
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Amazing communication with Graham, With in a week from viewing on line as I am over 310 miles away to pick up another fantastic Mini. The Welsh cakes were yummy 😋 Graham made the whole process st... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
375 Carmarthen Rd, SA5 8LW, Swansea, 英国
- 01792 651505
4.8
優良
347件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Highly recommended
I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was very patient with me as it took me a little while to let go of my beautiful Mini. I have to say my experience with Mini over the past three years has been exceptional and would highly recommend either buyer or selling with them. I’d also like to thank Charlotte who managed my initial purchase thanks all.
2026年7月29日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Keith, for your kind words and for sharing your positive experience with us at Sytner Swansea MINI. We are delighted to hear that Adam and Charlotte provided excellent service and made the process stress free for you. It’s wonderful to know your time with your Mini has been so enjoyable over the past three years. Your recommendation means a great deal to us, and we wish you all the best with your future motoring adventures. Thank you once again for choosing us.
Joseph was fantastic from start to…
Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome.
As I didn’t see the car before I bought it he really personalised and supported my experience - plus my car was delivered with a big red bow - what a star
Take note Sytner Swansea you have a great employee in Joseph
2026年7月20日
自発的なレビュー
We with dealt with Graham with our…
We with dealt with Graham with our purchase and he was very helpful and approachable throughout.
2026年6月12日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Dear Gavin, Thank you very much for your kind words. We are delighted to hear that Graham was helpful and approachable throughout your purchase experience. It’s always our aim to provide excellent service and make the process as smooth as possible for our customers. Your positive feedback is greatly appreciated, and we hope you are thoroughly enjoying your new MINI. Please do not hesitate to get in touch if you need any further assistance. Best wishes, Carl Jackson, Head of Business and the Sytner Swansea MINI Team
Would like to say a massive thank you…
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date. Would highly recommend taking a visit to this car dealership and asking for leon. Thank you leon for your hard work and support.
2026年5月24日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Thank you so much, Daniel, for your kind words and fantastic review. We’re delighted to hear that Leon provided you with such a positive experience throughout your MINI journey, from ordering to delivery. It’s wonderful to know that his hard work and support made a real difference. Your recommendation means a great deal to us, and we hope you enjoy every moment with your new car. Thanks again for choosing Sytner Swansea MINI and for taking the time to share your experience.
Amazing Graham
Amazing communication with Graham, With in a week from viewing on line as I am over 310 miles away to pick up another fantastic Mini.
The Welsh cakes were yummy 😋
Graham made the whole process stress free and a I would certainly recommend him. Thank you Graham A1.
2026年5月3日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Thank you so much, Rupert, for your kind words. We’re delighted to hear that Graham made the process stress-free and that you enjoyed the Welsh cakes! It’s wonderful to know you’re happy with your new Mini, especially travelling such a distance. Your recommendation means a great deal to us. Wishing you many enjoyable miles ahead in your fantastic Mini!
Great team
A personable, helpful, informative team at Mini Swansea, I feel in safe hands and well looked after, they made buying a car a straightforward process, I highly recommend.
2026年4月11日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Dear Carly, thank you ever so much for your kind words. We’re delighted to hear that our team at MINI Swansea made your car buying experience straightforward and enjoyable. It’s wonderful to know you felt safe and well looked after throughout the process. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We wish you many happy miles in your new car!
Friendly staff & delicious Welsh cakes
Friendly staff offering plenty of cappuccinos and Welsh cakes before a giving very comprehensive overview of the car's features. Nothing was too much trouble and we could have kept firing questions all day but had to get back on the road to the Midlands. Thanks.
2025年12月17日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Dear Richard, thank you ever so much for your kind words. We’re delighted to hear you enjoyed the warm welcome, cappuccinos, and Welsh cakes, as well as the comprehensive overview of the car’s features. It’s wonderful to know our team made you feel comfortable and well-informed. We truly appreciate you taking the time to share your experience and hope your journey back to the Midlands was smooth and enjoyable. Thanks again for choosing Sytner Swansea MINI.
Professional and efficient
Leon Jenkins was friendly, professional, informative and kept me updated throughout the process. Kept to time on pick up day and was meticulous in ensuring that I had all the information I needed prior to driving away. There was no feeling of being rushed so I felt very comfortable and confident leaving the dealership. Follow up call the next day was a lovely touch. Felt valued as a customer.
2025年12月3日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Phillipa, for your kind words. We’re delighted Leon provided a friendly and professional experience, ensuring you felt comfortable and well-informed throughout. It’s wonderful to hear you felt valued as a customer. We truly appreciate your feedback and hope you enjoy your MINI for many miles to come.
Not impressed
Not impressed. Booked a check of charging issue messages in my mini EV. I have an extended warranty, and when I booked nothing was said about paying for any diagnostics. Really worried my EV would no longer charge so got an appointment asap. An hours drive to the showroom and only had about 50% charge left when I arrived. Took the whole day off as they couldn't give me a slot.
When I arrived they said I might have to pay for the diagnostics if the fault found was not under warranty. If I had know this I would have paid an electrician at home to do some preliminary diagnostics. However, given that I was there, with the day off, and possibly not enough charge to get home if the issue persisted, I had no choice but to agree.
Now I am being charged £120 as it was apparently the charger that was at fault. An electrician could have found this at home, and I would have paid for this first had I been told about the possible costs.
Under the Consumer Act 2015 they should have made diagnostic costs clear when I booked. Not when I arrived at the showroom with a battery half full and not sure if I could even charge it enough to get home.
Asked for an external independent resolution. They looked nonplussed, not sure if they provide this.
What a hassle. Why were they not clear when I booked. What a waste of time and money.
Nice staff, but not happy with this.
Thank you for the reply. 3/7/26 As this happened some time ago now, and I had not heard back, I have now found another mini compliant company to do most of the work that you used to do, and I have to say it's a lot cheaper! I have, however, renewed the extended warranty, so might perhaps need your help if anything arises under this. Fingers crossed it won't.
2025年12月4日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Dear Sarah, We apologise for the frustration caused regarding the diagnostic charges and the lack of clarity at booking. We understand how important clear communication is, especially with an EV and extended warranty. We appreciate your kind words about our staff despite your experience. If you would like us to reach out to you, please let us know and we can discuss this further. Kind regards, Sytner Swansea MINI
A great experience …
Charlotte looked after us really well from beginning to end and my wife and I feel like we made a new friend
2025年11月10日
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Mr Lewis, for your kind words. We’re delighted to hear that Charlotte provided such a positive experience and that you and your wife feel you’ve made a new friend. It’s always wonderful to know our team’s efforts are appreciated. We look forward to welcoming you both again soon.
Super-helpful and friendly service
Super-helpful and friendly service from Tara - taken for a test drive on first appointment - several times around neighbouring carpark (shown various features such as self-parking) before heading onto the road. A further practice drive on picking up the car.
2025年11月11日
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Meiros, for your kind words. We’re delighted to hear Tara provided such a helpful and friendly service, ensuring you felt comfortable with the MINI’s features during your test drives. It’s wonderful to know you had a positive experience from the first appointment through to collecting your car. We truly appreciate your feedback.
My experience at sytner Swansea mini…
My experience at sytner Swansea mini went smoothly from start to finish! All staff were incredibly helpful and friendly! Iv been going here since 2005 a very happy customer!
2025年11月7日
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Andrea, for your wonderful review and continued loyalty since 2005. We’re delighted to hear your experience at Sytner Swansea MINI has been smooth and that our team have been helpful and friendly throughout. Your kind words truly mean a lot to us. We look forward to welcoming you again.
Fast and efficient communication
Fast and efficient communication. Treated well in the dealership, being offered coffee and cakes.
Always made to feel welcome and am given all the necessary details.
2025年10月26日
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Rhian, for your kind words. We’re delighted to hear you felt welcome and well looked after during your visit. It’s great to know our team’s communication and hospitality, including the coffee and cakes, made your experience enjoyable. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Swansea MINI.
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Mr Evans, for your kind words. We are delighted to hear that Tara was helpful, informative, and polite throughout your experience. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards of customer service at Sytner Swansea MINI.
Sytner Group - Sytner Swansea MINI からの回答
Thank you very much, Peter, for your kind words. We are delighted to hear you found the process of buying your new car both helpful and efficient. It’s always our aim to provide a smooth and enjoyable experience for our customers. We hope you enjoy your new MINI and look forward to welcoming you again in the future.
Charlotte made us feel welcome and was…
Charlotte made us feel welcome and was so helpful. She spent time exploring what our car would be used for and affordability
2025年10月3日
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Chris, for your kind words. We’re delighted Charlotte made you feel so welcome and took the time to understand your needs and budget. It’s wonderful to hear you had such a positive experience with us at Sytner Swansea MINI. We truly appreciate your feedback and support.
Sytner Group - Sytner Swansea MINI からの回答
Thank you, Betra, for your kind words. We’re delighted to hear that Leon provided you with a great experience and was the perfect sales advisor. It’s always wonderful to receive such positive feedback. We hope you enjoy your MINI and look forward to welcoming you back in the future.
TARA BOWEN WAS EXCELLENT COULD NOT WISH…
TARA BOWEN WAS EXCELLENT COULD NOT WISH FOR BETTER THANKS
2025年9月17日
Sytner Group - Sytner Swansea MINI からの回答
Dear Mr Howells, thank you very much for your kind words. We are delighted to hear that Tara Bowen provided you with excellent service. Your positive feedback is greatly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Swansea MINI in the future.
Sytner Group - Sytner Swansea MINI からの回答
Dear Mrs F, thank you very much for your kind words. We are delighted to hear that our team made your purchase straightforward and enjoyable. It’s always our aim to provide efficient and knowledgeable service. We truly appreciate your feedback and hope you continue to enjoy your MINI for many miles to come.
Personally I have always had the best…
Personally I have always had the best team handling my business. Tara on the first instance is nothing short of A star class professional. She has always been my go to person and my circumstances of late have been complicated and Tara with all of her compassion and patience has been brilliant John is also nothing short of A star class. As a business manager he has been fantastic. Today he was so caring and compassionate I honestly could not have wished for a better experience. Thank you both. You made me feel like an extension to the Synter mini family and if I was able I would give them both a a 10 star review. Diolch and sent with much gratitude and respect. Edna xx
2025年8月4日
自発的なレビュー
Sytner Group - Sytner Swansea MINI からの回答
Dear Edna, Thank you for taking the time to leave such a glowing review for Sytner Swansea MINI. We are delighted to hear that you have always had a positive experience with our team, especially with Tara and John. We are proud to have them as part of our Sytner family and we will make sure to pass on your kind words to them. We are grateful for your loyalty and we look forward to welcoming you back in the future. Best regards, The Sytner Swansea MINI Team
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