I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, a... もっと見る
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Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... もっと見る
From first enquiry to the drive away in the new car was seemless including the park exchange with my old car. Really please with the experience I had.
Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs. Ayesha (hope I’ve spelt this ri... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Lever Street, WV2 1AD, Wolverhampton, England, 英国
- 01902457000
3.8
ほぼ満足
233件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Really enjoyed my visit to Sytner BMW
Really enjoyed my visit to Sytner BMW, the new showroom is excellent and the staff were great. Big shout out to Christian for taking the time to answer all my questions and for making my visit feel special, above and beyond.
Many thanks
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Ray, Thank you for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. We are delighted to hear that you enjoyed the new showroom and that Christian was able to provide such attentive and helpful service. It’s wonderful to know your visit felt special and that we could go above and beyond your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Drivers Airbag Recall / Service
Managed to get an appointment to suit me without leaving the vehicle all day.
I was pleased it was completed in the 2hr time slot and washed/ hoovered as well. However upon checking the service report claiming the washers were weak ( no water)! Also indicated the horn was inoperable (horn was working fine)! Drivers airbag was replaced so all good. No video received.
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear P K, thank you for your feedback. We apologise for any confusion caused by the service report regarding the washers and horn. It’s good to know the driver’s airbag replacement was successful. We appreciate you taking the time to share your experience and hope to provide an even better service on your next visit. Kind regards, Sytner Wolverhampton BMW.
Jake and Dominic really went the extra…
Jake and Dominic really went the extra mile to get the right deal for me and then followed this up with making sure everything went smoothly on my change over day.
2026年4月13日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Chris, Thank you for your kind words. It’s always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Amazing service from the sales team and…
Amazing service from the sales team and especially Ashley. Highly recommended!
2026年4月4日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Gareth, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Ashley and the sales team provided you with amazing service. Your recommendation means a great deal to us and serves as a wonderful encouragement to the entire team. It was a pleasure assisting you, and we hope you continue to enjoy your BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Corner cutting means will go elsewhere in future
Previously booked car service with replacement provided 4 weeks in advance
Showed on day and site had appointment in system
Rebooked for week later with no replacement car and dropped of 9.30?am
Care needed 2 new tires so I had leave my car another day appalling service
Car not cleaned internally will take my business elsewhere in future given your corner cutting in
Not able to spare parts on the same day
Cutting back on car cleaning
2026年4月2日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Paul, We apologise for the disappointing experience you have described regarding your recent service appointment. It is certainly not the standard we aim to provide. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your concerns further and better understand how we may assist you. Kind regards, Sytner Wolverhampton BMW
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Lynn, Thank you for your kind words and for taking the time to leave us a 5-star review. Your positive feedback is greatly appreciated and motivates us to continue delivering the best possible experience. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Really good communication and very…
Really good communication and very helpful in keeping us mobile while our car was in the workshop. Thanks
2026年3月27日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Dave, Thank you for your kind words. We’re delighted to hear that our communication met your expectations and that we were able to assist in keeping you mobile while your car was in the workshop. It’s always our aim to provide a seamless and supportive experience for our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Amazing customer service
Amazing customer service. Rosie organised an office space to allow me to work while I waited. Unfortunately the original problem couldn’t be resolved and a new issue presented itself, one that I had been unaware of. She liaised with the techs and organised a courtesy car for me while the issue was resolved. Always great service, even when the unexpected presents itself.
2026年3月19日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Ian, Thank you very much for your kind words and for recognising Rosie’s efforts. We’re delighted to hear that despite the unexpected issues, you felt well supported and comfortable during your visit. It’s always our aim to provide excellent service and ensure our customers’ needs are met, even when challenges arise. Your feedback is greatly appreciated and motivates the whole team to continue delivering the high standards you experienced. We look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
Review of BMW 3 Series - Purchase
We had an excellent experience purchasing our BMW from James at Sytner Wolverhampton. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy.
James made the whole process smooth and straightforward. He took the time to clearly explain everything, answered all our questions with confidence, and ensured we were comfortable at every stage. His attention to detail and customer care really stood out, especially during handover, where everything was well-prepared and efficiently handled.
What impressed us most was his approach. He was approachable, honest, and clearly takes pride in delivering a high level of service. It made what can sometimes be a stressful process feel easy and enjoyable.
Overall, a great experience and a credit to Sytner. We would highly recommend James to anyone looking to purchase a BMW.
2026年3月20日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you, Amrik, for your kind and thoughtful review. We are delighted to hear that James provided such a professional and approachable service throughout your BMW purchase. Your recommendation means a great deal to us, and we’re pleased that James was able to make your experience a memorable one. Kind Regards, Chat Shoker.Head of Business
I always have a wonderful experience at…
I always have a wonderful experience at Synter the staff are amazing
2026年3月20日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Jonathan, Thank you ever so much for your kind words. It is truly rewarding to know our staff’s efforts are appreciated. Your continued support means a great deal to us, and we look forward to welcoming you back again soon. Kind Regards, Chat Shoker. Head of Business
It is the warmth
It is the warmth, support, and generosity of employees that cultivate a sense of belonging and make individuals feel genuinely welcome. This human element transcends superficial amenities, creating a lasting impression and fostering positive experiences. The attentiveness and willingness to assist, coupled with acts of generosity, transform a mere transaction into a meaningful interaction, leaving a profound impact on me.
2026年3月10日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Milton, Thank you ever so much for your thoughtful and kind words. We are truly delighted to hear that the warmth, support, and generosity of our team made you feel so welcome and valued. It is wonderful to know that these human connections have left a lasting impression and transformed your experience into something meaningful. Your feedback is greatly appreciated and serves as a wonderful reminder of the importance of genuine care in all we do. Kind regards, Sytner Wolverhampton BMW
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Michelle, Thank you very much for your kind words. We are delighted to hear that Rosie provided you with a friendly, welcoming, and helpful experience. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Rosie and the team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Wolverhampton BMW Team
Process improvements
The car was not cleaned to good condition when collecting. Plus the process between organising a warranty company to pay BMW on the works carried out was complicated. The transition between the two companies was not clear and felt difficult for the customer as I was having to facilitate conversations between the two, to enable me to get my car back on time. Felt refereeing between the too. Not good experience
2026年3月10日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Charan, Thank you for your feedback. We apologise that the car was not cleaned to the standard you expected and that the warranty process caused confusion and inconvenience. We appreciate how frustrating it must have been to manage communications between the two companies. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns. Kind regards, Sytner Wolverhampton BMW
Great service
From reception through to the service team, everyone at Sytner Wolverhampton was welcoming, friendly, and genuinely helpful. I was kept updated throughout the day, and they made sure my X6 was serviced in time for the school pickup. The new showroom looks fantastic; spacious, modern, and even equipped with dedicated desks where I could work on my laptop and take a meeting. A great experience from start to finish.
2026年3月11日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Jas, thank you very much for your kind words and for taking the time to share your experience at Sytner Wolverhampton. We’re delighted to hear that our team made you feel welcome and kept you informed throughout the day. It’s wonderful to know you appreciated the new showroom facilities and found the environment conducive to both work and meetings. We truly value your feedback and look forward to welcoming you and your X6 back in the future.
Luke and Jake were brilliant as always
2026年3月6日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Mark, Thank you ever so much for your kind words. We’re delighted to hear that Luke and Jake provided you with brilliant service once again. It’s always our aim to ensure every visit is a positive experience, and feedback like yours truly honours the hard work our team puts in. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Your continued support means a great deal to us. Best wishes, The Sytner Wolverhampton BMW Team
Great experience with Sytner Wolves
Rosie and Amy, absolutely spot on. Great service and experiencing having my car warranty work completed. Thank you
2026年3月5日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Mark, Thank you very much for your kind words. We are delighted to hear that Rosie and Amy provided you with excellent service. It’s always our aim to ensure every customer has a smooth and positive experience, and your feedback truly means a lot to the team. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Wayne, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. Your feedback truly means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
Outstanding service
Honestly, I can not speak highly enough about the staff in Sytner Wolverhampton. Jack, Mark & especially Jason were literally a pleasure to deal with!
I have recommended friends and family to speak to them too! the car is also amazing and everything i wanted from the service to the vehicle
I also travelled from Wales and can say it was 100% worth it. i will in future get my cars from this dealership
2026年2月26日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your positive review. We’re delighted to hear that our team provided such a positive experience and that you’re thrilled with your new car. It means a great deal to us that you travelled all the way from Wales and found it worthwhile. Your recommendation to friends and family is truly appreciated. We look forward to welcoming you back in the future and hope your vehicle continues to bring you great enjoyment. Kind Regards, Chat Shoker. Head of Business
Can't believe they missed an oil leak…
Can't believe they missed an oil leak on two occasions on a service then a week later when they done a wheel alignment but when mentioned they found excuses after excuses......
2026年2月25日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Leeray Brown, We are truly sorry to hear about your disappointing experience with us regarding the missed oil leak and subsequent wheel alignment. This is certainly not the standard of service we aim to provide. We appreciate your feedback and would like to understand more about the situation. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we can discuss this matter further and address your concerns directly. Kind regards, Sytner Wolverhampton BMW
Consistently excellent service
Consistently excellent service - and I’ve been using this dealership for 20+ years.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
Dear Leanne, Thank you ever so much for your kind words and for being a loyal customer for over 20 years. Your continued support means a great deal to everyone here at Sytner Wolverhampton BMW. Warm regards, The Sytner Wolverhampton BMW Team
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