Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... もっと見る
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レビュアーのコメントを見てみましょう
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... もっと見る
Daniel and Paige were the utmost professional in every way! They couldn’t do enough for me and every detail from start to finish was executed for me as the customer to the highest standard!!!! And tha... もっと見る
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Lever Street, WV2 1AD, Wolverhampton, England, 英国
- 01902457000
3.8
ほぼ満足
236件のレビュー
顧客にレビューを依頼しています
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Been a customer of Wolverhampton for a…
Been a customer of Wolverhampton for a good few years now the guys always go beyond to help me and always do a cracking deal nothing is to much trouble
2024年5月30日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Marc. We are delighted to hear that you have been a customer of Wolverhampton BMW for a good few years now and that you have always been happy with the service you have received. We strive to ensure that our customers are always satisfied and that nothing is too much trouble. We are glad that you have had a good experience with us and we look forward to continuing to provide you with the same level of service in the future. Thank you for your continued support. Kind Regards, Chat Shoker. Head of Business
Motorcycle Engine Stator Replaced
Had my R1200RT motorcycle Stator generator replaced with New which needed complete engine removed plus full 12K service.
Andy Scott and his service team completed the work to high professional
standard very pleased with result.
2023年12月19日
自発的なレビュー
BEWARE BMW Sytner WOLVERHAMPTON
I am very disappointed with BMW Sytner Wolverhampton. My BMW steering lock would not unlock. I called the RAC the said the car would need to go to BMW. It was the Easter weekend and this happened the Good Friday. I arranged with RAC to relay my car to BMW on 2nd April. I received a call from BMW on the 4th saying my car needed a new battery cost £275 I explained my battery was only 6 months old but had no choice but to authorise a new battery. I received a email a week later with a list of parts required to fix the car after diagnostic tests being DDC unit £4107, Rear Bumper wiring loom £1440, Starter Terminal £2327. Water leak investigation £210 totalling £8084. I was shocked and nearly fainted. They advised car was not economically viable to be fixed and advised to scrap my car. I know my car and I knew everything wa working before it went into BMW. I had my car relayed to another garage on 13th May they called me on 15th May to collect my car saying the problem was the Intelligent Battery Cable £170 , adapter lead £15.40, IBS adapter. Including labour £644. BEWARE of these RIP OFF Bstards. Imagine a big dealership trying to rip me off. How can BMW justify these action. Please BEWARE 😖
2024年4月2日
自発的なレビュー
Sytner Group - Sytner Wolverhampton BMW からの回答
We are sorry to hear about your experience with Sytner Wolverhampton BMW. We understand your frustration and disappointment and take all customer feedback seriously. We would like to invite you to contact our Customer Service manager, Sam Keeling, at samuelkeeling@sytner.co.uk, to discuss your experience further. We take customer service very seriously and would like to ensure that you receive the best possible service. Thank you for bringing this to our attention. Kind Regards, Chat Shoker. Head of Business
Fantastic customer service.
Fantastic customer service.
James went above and beyond. He sourced our car to match exactly what we asked for. James is polite and his customer service is excellent. James made our purchase easy and hassle free. Thank you
2024年5月15日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Mrs Alison Caine. We are delighted to hear that James provided you with an excellent customer service experience. We strive to ensure that all of our customers have a hassle-free and enjoyable experience when purchasing a car from Sytner Wolverhampton BMW. We look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Phil was great to deal with.
Phil was great to deal with nice easy transaction no issues whatsoever. Would highly recommend this dealership hands down 🙌
2024年5月4日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your 5 star review, Mr Mohamed. We are delighted to hear that you had a great experience with Phil and that the transaction was smooth and easy. We strive to provide the best customer service and we are glad that you were satisfied with the service you received. We appreciate your recommendation and we look forward to seeing you again soon at Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Great customer service
Great customer service.
Sam was incredibly friendly and knowledgeable keeping me updated at each step of way from ordering to collecting car.
2024年5月2日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind review of Sytner Wolverhampton BMW. We are delighted to hear that you had a great experience with us and that Sam was able to provide you with the excellent customer service that we strive to deliver. We understand how important it is to keep our customers informed throughout the process and we are glad that Sam was able to do this for you. We hope that you are enjoying your new car and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your fantastic review of Tom Hawthorn at Sytner Wolverhampton BMW. We are delighted to hear that you had such a positive experience with us. We strive to provide the highest level of customer service and it is great to hear that Tom was able to deliver this. We are committed to ensuring that all of our customers have a pleasant and enjoyable experience when visiting us and we are glad that Tom was able to provide this. Thank you for your kind words. Kind Regards, Chat Shoker. Head of Business
Fantastic customer services
Fantastic customer services, Special thanks top Jake for time spent choosing the vehicle thats suits.
2024年5月2日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Mrs Williams. We are delighted to hear that you had a great experience with us at Sytner Wolverhampton BMW. We strive to provide the best customer service possible and it is great to hear that Jake was able to help you find the perfect vehicle. Kind Regards, Chat Shoker. Head of Business
Christian Short was amazing
Christian Short was amazing. Couldn’t have asked for anyone better to help me select the right vehicle for me from start to finish. He was very patient and informative with any queries I had. Recommend anyone who wants a BMW vehicle to contact Christian Short!
2024年4月26日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Miss Brooks. We are delighted to hear that Christian Short was able to provide you with an excellent service and help you select the right vehicle for you. We strive to ensure that all our customers have the best experience possible and it is great to hear that Christian was able to meet your expectations. We would like to thank you for your recommendation and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Dominic made our purchase enjoyable
Dominic made our journey from order to collection a complete pleasure, all the staff at Sytner are very very customer focused.
We walked into Sytner BMW after leaving Audi and it was like walking into a different world.
Can’t recommend Dominic and Sytner enough, they’ve got my order in 3 years too.
2024年4月23日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Chris. We are delighted to hear that you had such a positive experience with us at Sytner Wolverhampton BMW. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are also pleased to hear that you have decided to return to us for your next order. We look forward to welcoming you back and providing you with the same excellent service. Thank you for your recommendation and for taking the time to share your experience. Kind Regards Chat Shoker Head of Business.
Raj - BMW Motorrad Wolverhampton
I purchased a motorcycle from BMW Motorrad Wolverhampton and the whole process from viewing the bike to finally purchasing it was totally seamless. I was kept informed at all times by Raj, he is an asset to the dealership and a very pleasant person who made the purchase a pleasure. If you are in the market for a new or used motorcycle pop in and take a look I am sure you will not be disappointed.
2024年4月19日
自発的なレビュー
Great experience from start to finish
Great experience from start to finish! Christian Short was friendly, courteous and went through everything in detail. He answered all our questions and even managed to convince our 7 year old to love the car as much as we did! Excellent service! Highly recommend x
2024年4月8日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Arshad! We are delighted to hear that Christian was able to make your experience at Sytner Wolverhampton BMW so enjoyable. We are especially pleased that he was able to win over your 7 year old and make them love the car as much as you do. We strive to provide excellent customer service and it is great to hear that we have achieved this. Kind Regards, Chat Shoker. Head of Business
Excellent from start to finish
Having experienced typically poor car dealerships I had the pleasure of meeting BMW Wolverhampton and was greeted like we mattered and were a valued customer. Having agreed the deal excitedly made our way to the showroom where our new car awaited! We identified a couple of small imperfections and wanted these sorted out. To our delight these were sorted out that very morning to a very high standard, and more impressively the same day it was delivered to me. Jake was the salesman and he was first class, no pressure, no BS just a good solid salesman that knew his stuff and I would not hesitate to recommend Jake or BMW Wolverhampton to anyone. 5*
2024年4月12日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Mr Mark / Kerry Jones. We are delighted to hear that you had such a positive experience with BMW Wolverhampton. We strive to ensure that all of our customers are treated with the utmost respect and that their needs are met. We are also pleased to hear that Jake was able to resolve any issues you had with your new car quickly and to a high standard. We are grateful for your recommendation and look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Dishonest
My vehicle went in for a recall (May 2023) and following the works I was contacted by their staff and was advised that my front tyre needed to be changed as a cord was visible. I initially was happy to proceed until I was told that the video produced by them whilst carrying out their visual inspection was corrupt. I decided to have my car checked from another garage. I had my car checked by two garages, who both confirmed that my tyres were fine and legal and no cord was showing.
I did not replace the tyre and my car passed the MOT in September 2023. It was further recalled in January 2024. Following this recall a visual inspection video was sent to me and no issues were picked up. I raised this with the Manager who simply said there is no incentive for staff to sell products and if I had raised the issue earlier it could have been dealt with. I had in fact raised the issue with one of the staff members!!!!! That is an extremely poor response and BMW Rybrook are dishonest. I wonder how many people buy into what they are told and have been ripped off by them. The business still makes profit by selling tyres and other parts!!!!!
I have also raised by concerns with BMW head offices and they have failed to reply.
2024年1月22日
自発的なレビュー
Excellent Service
James gave excellent service, sending a video walk round of the car as we were not able to visit in person before buying. On the day of purchase he welcomed us to the dealership , was very efficient in processing all the paperwork and tax requirements and then helped to set up my phone in the car giving an overview of how it works. As we were away for the weekend he even helped transfer our bags into the new car! Excellent service and I’m loving the new car 😁
2024年4月4日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Nick. We are delighted to hear that James provided you with such excellent service. We understand that it can be difficult to purchase a car without being able to visit in person, so we are glad that James was able to provide you with a video walk round. We are also pleased to hear that he was able to help you with the paperwork and setting up your phone in the car. It is great to hear that he even helped transfer your bags into the new car. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Suitable vehicle alternative
Tried to meet our exact requirements of a BMW X1 Estate vehicle.Our exact requirements were not available until a built to spec vehicle could be provided next January,A vehicle in stock was located with most but not all of our requests and we are happy with that vehicle ,
2024年4月2日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your 5 star review, Peter. We are delighted to hear that you are happy with the BMW X1 Estate vehicle that we located for you. We understand that it did not meet all of your exact requirements, however we are glad that we were able to provide you with a vehicle that you are satisfied with. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. head of Business
Jake F was awesome from the first time…
Jake F was awesome from the first time I visited the showroom to final collection of the vehicle. Excellent service given by all staff, well done Synter and loving the X5 M60i
2024年3月28日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, David. We are delighted to hear that you had a great experience with us here at Sytner Wolverhampton BMW. We strive to provide the best customer service and it's great to hear that Jake F was able to make your visit a pleasant one. We are also glad that you are enjoying your new X5 M60i. Kind Regards, Chat Shoker. Head of Business
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your 5 star review, Les Kerry. We are delighted to hear that you felt well looked after during your visit to Sytner Wolverhampton BMW. Our team strives to provide the best customer service and we are pleased that you experienced this. We hope to see you again soon and that you continue to enjoy your BMW. Thank you for your kind words and for taking the time to leave us a review. Kind Regards, Chat Shoker. Head of Business
Considering upgrading my 3 series
Considering upgrading my 3 series, emailed James Hodgson for options. James promptly replied with details of my new i4. James’s customer service and attention is the reason I came back to BMW Wolverhampton.
2024年3月21日
Sytner Group - Sytner Wolverhampton BMW からの回答
Thank you for your kind words, Mr Bate. We are delighted to hear that you had such a positive experience with James Hodgson. At Sytner Wolverhampton BMW, we strive to provide the highest level of customer service and satisfaction. We are pleased that James was able to provide you with the information you needed to make an informed decision about upgrading your 3 Series. We look forward to welcoming you back to our dealership in the future. Kind Regards, Chat Shoker. Head of Business
How it should be done
How it should be done - I would like bring to your attention the Value of having good staff , Tim Holmes at BMW Wolverhampton along with Jason Bailey went the extra mile to make purchasing a nearly New Bmw IX1 a great experience and I would like them to be recognised for their outstanding customer service ethic .
2024年3月15日
自発的なレビュー
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