Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... もっと見る
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Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... もっと見る
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... もっと見る
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The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, 英国
- 01905459600
4.5
優良
296件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Thomas was really helpful and cleared…
Thomas was really helpful and cleared up the confusion about my warranty cover. Very impressive customer service
2026年8月19日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear David, Thank you very much for your kind words. We are delighted to hear that Thomas was able to assist you and clarify the details regarding your warranty cover. Providing excellent customer service is extremely important to us, and it’s wonderful to know that our efforts have made a positive impression. Should you require any further assistance in the future, please do not hesitate to get in touch. We truly appreciate your feedback and your support of Sytner Worcester BMW. Best regards, The Sytner Worcester BMW Team
The MOT etc were easy to book
The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to expect and costs. Then when the work was complete I had received a comprehensive video and contacted to tell me my car was ready to collect. Easy, no fuss and no wondering what’s happening Thank you
2026年8月18日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Sue, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Thomas provided such friendly, polite, and informative support throughout your MOT and service. It’s wonderful to know that the communication and video update helped keep you fully informed and made the process easy and stress-free. Your positive feedback is greatly appreciated, and we’re pleased that we could make your visit straightforward and efficient. Kind regards, Sytner Worcester BMW Team
Excellent experience and welcoming and…
Excellent experience and welcoming and calm professional environment.
2026年8月17日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Jon, Thank you very much for your kind words. We are delighted to hear that you had an excellent experience with us and found our environment both welcoming and professional. It is always our aim to provide a calm and friendly atmosphere for all our customers. Your positive feedback is truly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
The staff were very good
The staff were very good, the quality of the work was excellent.
2026年8月15日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Kerry, Thank you very much for your kind words. We are delighted to hear that you found our staff to be very good and the quality of the work excellent. Providing exceptional service and maintaining high standards is something we pride ourselves on at Sytner Worcester BMW. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future for any of your motoring needs. Kind regards, The Sytner Worcester BMW Team
Great experience with Sytner
Great experience with Sytner at Worcester, Owen & Lewis have been fab to deal with & love the car 10/10.
As a return customer very satisfied.
2026年8月13日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Thank you so much for your wonderful review, A maiden. We’re delighted to hear that Owen and Lewis provided a fantastic experience and that you’re enjoying your car. It’s always a pleasure to welcome back returning customers and your continued satisfaction means a great deal to us. We truly appreciate you taking the time to share your positive feedback and look forward to assisting you again in the future. Wishing you many happy miles in your new vehicle!
Excellent service.
Excellent service.. thea was amazing as always.. would definitely recommend
2026年8月12日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Sharon, Thank you ever so much for your kind words and wonderful rating. We are delighted to hear that Thea provided you with excellent service, as she always strives to do. Your recommendation means a great deal to us, and it’s truly encouraging to know that your experiences with Sytner Worcester BMW continue to be positive. Please do not hesitate to get in touch if you need any further assistance in the future. We very much appreciate your support. Kind regards, The Sytner Worcester BMW Team
Excellent service
Emma Gatfield from the service department looked after my repair throughout and was a fantastic person to deal with. Couldn’t recommend highly enough.
2026年8月12日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Nick, Thank you ever so much for your kind words and taking the time to share your experience. Emma and the entire team at Sytner Worcester BMW are delighted to hear that you felt well looked after throughout your repair. It’s always our aim to provide outstanding service, and it’s wonderful to know we succeeded in your case. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you in the future. Kind regards, Sytner Worcester BMW
Virtually impossible to get anyone on…
Virtually impossible to get anyone on the phone if i needed to call back to get a status update on my car service.
I am / was also in the market for a new vehicle as my car that was in for service is due to be returned next month. On two separate visits to the show room looking at both cars inside and out we didn't have a single salesperson or anyone for that matter ask if we needed help with an enquiry to look at a vehicle. I have happily taken ourselves elsewhere and have purchased a new vehicle today.
2026年8月8日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Tom, We sincerely apologise for the poor experience you encountered when trying to contact us and during your visits to our showroom. It is disappointing to hear that our team did not offer the support you expected, especially when considering a new vehicle purchase. Your feedback is important and helps us understand where we fell short. We appreciate you taking the time to share your experience and wish you all the best with your new vehicle. Kind regards, Sytner Worcester BMW
Everything worked like clock work
Everything worked like clock work. Much appreciated!
2026年8月5日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Tony, Thank you very much for your kind words and for taking the time to leave us this fantastic 5-star review. We are delighted to hear that everything worked like clockwork during your visit. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your appreciation means a great deal to the whole team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Exceptional service
Exceptional service from both Thomas and Peter. Refreshing to find such great after sales commitment compared to previous experiences with Land Rover.
2026年8月6日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Sheron, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Thomas and Peter provided exceptional service and that our after-sales commitment stood out positively compared to your previous experiences. It is always our aim to deliver the highest standards of care and customer satisfaction. Your feedback is greatly appreciated, and we look forward to continuing to support you with your BMW in the future. Kind regards, Sytner Worcester BMW Team
Very quick to drop off and collect!
2026年7月30日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Tom, Thank you very much for your kind words. We’re delighted to hear that you found our drop-off and collection service very quick and efficient. It’s always our aim to provide a smooth and hassle-free experience for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Sytner Worcester Buying Experience
The staff and in particular Tony were not at all pushy, they answered my questions and in the end we came to a deal that all were happy with.
2026年7月29日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Duncan, thank you very much for your kind words and positive feedback. We are delighted to hear that Tony and the team provided a friendly and pressure-free experience, and that all your questions were answered to your satisfaction. It’s wonderful to know that we were able to reach a deal that suited everyone involved. We truly appreciate you taking the time to share your experience and hope that you continue to enjoy your BMW from Sytner Worcester. Warm regards from the team.
Excellent service from Stuart Bayliss
In spite of there being an issue with the maintenance plan, Stuart Baylis was patient and helpful which allowed me to sort the situation. Stuart was incredibly friendly and a credit to the Syntner Group
2026年7月31日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Nicky, Thank you for your kind words and for recognising Stuart Baylis’s patience and friendliness. We’re delighted to hear that he was able to support you effectively despite the issue with the maintenance plan. Stuart is indeed a valuable member of the Sytner Group, and your feedback truly honours his commitment to excellent customer service. We appreciate you taking the time to share your experience and hope to assist you again in the future. Best wishes, The Sytner Worcester BMW Team
Sytner Group - Sytner Worcester BMW からの回答
Dear Jamie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you found our service efficient and our staff friendly and polite. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Worcester BMW Team
Abby at Worcester mini was super…
Abby at Worcester mini was super helpful and couldn't do enough, as well as the service department who got my tyre changed ahead of schedule.
the only issue is you can't speak to anyone when you call- you have to leave your number. this is not great and is frustrating when you are in need to speaking to someone urgently. shame as the rest was spot on.
2026年7月28日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear L P, thank you for your kind words about Abby and the service team at Worcester Mini. We’re delighted to hear they were so helpful and efficient with your tyre change. We do apologise for the frustration caused by the phone system and understand how important it is to speak to someone urgently. Your feedback is greatly appreciated, and we’re pleased that overall your experience was spot on. We hope to welcome you back again soon.
Professional and prompt as always
2026年7月25日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Kieran, Thank you very much for your kind words. We are delighted to hear that you found our service professional and prompt, as we always strive to provide the highest standards for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to continuing to offer you the excellent service you expect and deserve in the future. Best wishes, The Sytner Worcester BMW Team
Sytner Group - Sytner Worcester BMW からの回答
Dear Neale, Thank you very much for your kind words. We are delighted to hear that Courtney, Guy and Jordan provided you with an easy and efficient service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to the team here at Sytner Worcester BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Excellent service throughout
Excellent service throughout. Made to feel important, very friendly and helpful staff.
2026年7月21日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Michael, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Worcester BMW. We are delighted to hear that you felt important and appreciated the friendly and helpful nature of our team. Providing excellent service is something we take great pride in, and it is wonderful to know that this was reflected during your visit. We truly value your feedback and look forward to welcoming you back in the future. Kind regards, The Sytner Worcester BMW Team
5 STARS
5 STARS. We had the wheels on our BMW refurbished by Sytner BMW Worcester. The finished result was nothing short of miraculous !
You could not differentiate the diamond-cut / smart wheel repair from A BRAND NEW WHEEL !!! OMG
The wheels were so perfect we had to ask: ' did they fit new O/E wheels ? '
We were so impressed I asked to meet the team that carried out the wheel repair:
The Body Shop Team: Lee (manager) Lucas, Josh, Callum. A Brilliant team who were super helpful, friendly and mega enthusiastic. I want to add an important note here ( and it's the truth: ' We visited a few weeks before Cheltenham BMW who also looked over the same wheels and said, the car needs NEW Wheels !!! '
However getting a second opinion ( and boy, was I glad we did) we had Worcester BMW Sytner view and appraise the car to say, they could refurbish the wheels using their IN HOUSE DIAMOND CUTTER.
The finished result was STUNNING !! The car looks like it just came out of the showroom.
If you want the VERY BEST in both service and highest quality, visit Worcester Sytner BMW
The Guys to ask for are:
Lee ( manager) Lucas, Josh and Callum
THANK YOU so much !
2026年7月22日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Thank you, Mark, for your fantastic review and kind words. We’re delighted to hear that the wheel refurbishment exceeded your expectations and that our team – Lee, Lucas, Josh, and Callum – provided such a positive experience. It’s wonderful to know that our in-house diamond cutting made such a difference and that your BMW looks showroom fresh once again. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Worcester BMW.
Booking online slot time is irrelevant to when work will be done
Should make it clear that when booking an appointment time for 10.30 on line ( which was only one left when I booked it 3 days earlier) that that doesnt mean thats when the work will actually be done. On dropping in at that time I was told I couldnt sit and wait for brake flush to be done as was told you also have to pre check when work would start and see if it was possible to wait. I had put a note on the online appt check in email that I wanted to sit and wait but no one had come back to me before I arrived to drop off. As there were no slots available when I turned up at said time I then had to go away and come back later when job had been completed which did make me have to re schedule rest of my day to be about when I got the call that the work had been done. So it did inconvenience me as if I had known beforehand I would have simply dropped off at 8.00am and left it with you all day etc.. and not had to shuffle my day as a result.
2026年7月15日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Garry, thank you for your detailed feedback. We apologise for any inconvenience caused by the appointment scheduling and communication regarding your brake flush. We appreciate your patience and understand how this affected your day. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns directly.
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