Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... もっと見る
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... もっと見る
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Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... もっと見る
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The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, 英国
- 01905459600
4.5
優良
302件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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looked after from booking in to picking…
looked after from booking in to picking my car up
2026年1月26日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Barry, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you felt well looked after from the moment of booking right through to collecting your car. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new vehicle.
Although a little confusing at first…
Although a little confusing at first once my car details were confirmed the service was carried out efficiently.
2026年1月27日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Colin, Thank you very much for your kind words and for taking the time to share your experience with us. We appreciate your understanding regarding the initial confusion and are pleased to hear that once your car details were confirmed, the service was carried out efficiently. It is always our aim to provide a smooth and professional experience for all our customers. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Abi has been excellent in trying to…
Abi has been excellent in trying to resolve my leaking sun roof matter and whilst it is still leaking despite having a new one installed I can not fault her efforts
2026年1月14日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Anthony, Thank you for your kind words regarding Abi’s efforts. We truly appreciate your understanding and patience throughout this matter. It is disappointing to hear that the sunroof issue persists despite the replacement, but we are glad Abi has been able to support you so diligently. Your feedback is invaluable to us, and we hope to continue providing the high standard of service you expect from Sytner Worcester BMW. Kind regards, Sytner Worcester BMW Team
The Ultimate Experience
As usual all the team, including the girls on reception go that extra mile to ensure my visit to BMW Sytner is an ultimate experience and this visit was nothing less than that. Thank you.
2026年1月22日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Phil, Thank you ever so much for your kind words. We are delighted to hear that our team, including the reception staff, consistently go the extra mile to make your visits to Sytner Worcester BMW such a positive experience. It is always our pleasure to provide the highest level of service, and your continued support means a great deal to us. We look forward to welcoming you back again soon. Best wishes, The Sytner Worcester BMW Team
I received a really good customer…
I received great customer service from Tom Kelly. Couldn't fault it. Also, the video I was sent of my car's condition was very useful.
2026年1月26日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Kelly provided you with excellent customer service and that the video of your car’s condition was helpful. It’s always our aim to ensure our customers feel fully informed and valued throughout their journey with us. We truly appreciate your positive feedback and look forward to assisting you again in the future. Best wishes, The Sytner Worcester BMW Team
Sytner Group - Sytner Worcester BMW からの回答
Dear Richard, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you felt well informed throughout your experience with Sytner Worcester BMW. Keeping our customers updated is something we take great pride in, and it’s wonderful to know this made a positive difference for you. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Great easy experience
The booking process was easy and I was greeted quickly and provided with my courtesy car really swiftly. Sam took care of everything and kept in contact.
2026年1月12日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Jo, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Worcester BMW. We’re delighted to hear that the booking process was straightforward and that Sam was able to assist you promptly, keeping you informed throughout. It’s wonderful to know you were provided with a courtesy car swiftly, making your visit as smooth as possible. We truly appreciate your positive feedback and look forward to welcoming you again in the future. Best regards, The Sytner Worcester BMW Team
Sytner Group - Sytner Worcester BMW からの回答
Dear Elizabeth, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you found our service excellent, and that our team were friendly, polite, and helpful throughout. It is always our aim to provide the highest standard of customer care, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, The Sytner Worcester BMW Team
Matt was very helpful despite a muddle…
Matt was very helpful despite a muddle up with appointments, he sorted quickly.
No issues.
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt was able to assist you promptly and resolve the appointment mix-up to your satisfaction. It’s always our aim to provide a smooth and positive experience for our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Usual excellent service
As ususal, very efficient, great service. Its worth going for a great coffee and the prospect of a lovely clean shiny car back at the end of the day!
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Justine, Thank you ever so much for your kind words and continued support. We’re delighted to hear you find our service efficient and enjoy the coffee while you wait. It’s wonderful to know that returning to a clean, shiny car adds to your experience with us. Your feedback truly means a lot, and we look forward to welcoming you back to Sytner Worcester BMW again soon. Warm regards, The Sytner Worcester BMW Team
I have dealt with BMW Worcester for…
I have dealt with BMW Worcester for some years now, they are really nice people to deal with, although they want to sell you a car I have never felt pressured which is good. I would recommend them to anyone.
2025年12月30日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Mike, Thank you very much for your kind words and continued support over the years. We are delighted to hear that you have found our team at BMW Worcester approachable and never felt pressured during your visits. It is always our aim to provide a friendly and honest experience for all our customers. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future. Kind regards, BMW Worcester Team
Brilliant service
Tom was incredibly helpful and the customer service was brilliant. The work done on my car was timely and exactly as I needed. The app showed how progress was being made and I couldn’t ask for more.
2025年12月29日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Nancy, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom provided excellent customer service and that the work on your car was completed promptly and to your satisfaction. It’s great to know the app helped keep you informed throughout the process. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Matt and everyone else have been great…
Matt and everyone else have been great as always my car has got a Full Service History with this Dealership at 120,000 miles it gives me a good reason to keep bringing it back.
Thank you Matt
2025年12月23日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Thank you so much for your kind words, Nick. It’s wonderful to hear that Matt and the team have consistently provided you with excellent service throughout your car’s full service history. We truly appreciate your continued trust in Sytner Worcester BMW, especially at such a significant milestone of 120,000 miles. Your loyalty means a great deal to us, and we’re delighted to have been part of your motoring journey. Thanks again for taking the time to share your experience.
Good customer service from Abigail.
Good customer service from Abigail.
Kept informed at beginning and end of visit.
Thank you
2025年12月18日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Mr Hobday, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Abigail provided you with excellent customer service and kept you well informed throughout your visit. It is always our aim to ensure our customers feel valued and supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Painless experience
Painless experience, except the cost... staff excellent, service completed on time.
2025年12月17日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Martyn, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service staff excellent and that your service was completed on time. We appreciate your honesty regarding the cost and understand that it can be a consideration. It’s wonderful to know that, despite this, your overall experience was painless. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Tyre Replacement
The staff as always were excellent, very friendly and communicative.
However, I had a waiting appointment to replace two tyres and it took 2 hours 20 minutes, which I thought was excessive for the job required.
2025年12月16日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Paul, thank you for your kind words regarding our staff’s friendliness and communication. We are pleased to hear you found their service excellent. However, we do apologise that the wait time for your tyre replacement was longer than expected. We appreciate your feedback and understand that timely service is important. Your comments are valuable to us, and we hope to provide a more efficient experience should you choose to visit us again in the future. Kind regards, Sytner Worcester BMW.
Service - such a difficult concept to grasp
Have a BMW 3 Series Estate that started showing a oil service notification. Called the lease company and organised a 2 hour while-you-wait visit to Sytner Worcester. Warwick is closer but several poor experiences and rude communications mean I don't go there.
Turned up this morning with my 1link booking confirmation only to be told the service was not in the system. They did have a service booked on 28 Jan despite a confirmation from 1link that this was an MOT, not a service.
Deja vu - this happened almost to the day 12 months ago. Sytner knows it has a system (1link) that books (and confirms) appointments with customers and then fails to book the slot at the nominated garage. Perhaps I should have realised that it would appear to be my job to both book the appointment, but also to check the back office processes at BMW to ensure their processes have worked properly.
So the solution (as last time) is to sit around all day in the hope they can fit me in for an oil change by closing time. Non-starter. So now I have to return on 5 January and waste another 3-4 hours of time I don't have.
I have driven 5 consecutive BMWs. This will be the last one as my next company car will not be a BMW. They are incredible driving machines, but I have to deal with Sytners in my area of the country. Unfortunately, the acknowledgement that they have not fixed a major issue in their systems from 12 months ago tells you all you need to know about their definition of service.
UPDATE
Turn up this morning for an MOT and the replacement of bonnet opening mechanism. Parts have not been ordered or did not arrive in 3 weeks since last service fiasco. No one thought to tell me.
So within 36 days I am now expected to book my 4th visit to BMW Sytner and sit around for most of the day.
Unfortunately I have a get out in that car is being returned to the lease company in 7 days and I can dispense with this nonsense.
2025年12月18日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Jonathan, We sincerely apologise for the repeated inconvenience and frustration you have experienced with your booking at Sytner Worcester. We appreciate your loyalty to BMW over the years and regret that our service has not met your expectations. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to better understand how we might improve your experience. Kind regards, Sytner Worcester Team
Right from the start of the process
Right from the start of the process, Ryan made it a very pleasurable process (Apart from the main dealer price of course!!) Always very professional and friendly he always seemed to try do his best for us. My partner, who had never met Ryan before commented on what a helpful and positive person he was. Keep up the good work
Regards,
Marc & Helen
2025年12月11日
自発的なレビュー
Sytner Group - Sytner Worcester BMW からの回答
Dear Marc & Helen, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ryan made the process enjoyable and that his professionalism and positive attitude stood out. It’s wonderful to know that your partner also felt well supported. Your feedback is greatly appreciated, and we will be sure to pass on your compliments to Ryan. Wishing you both all the best with your new BMW. Kind regards, The Sytner Worcester BMW Team
Shoddy standards, poor service, poor attitude
On various occasions, we’ve found this dealer lacking. When servicing my wife's car last year, they managed to leave a discarded wiper in the engine bay. This week, the rear carpets were replaced owing to water ingress, which required the front passenger seat to be removed…they then forgot to re connect the front seat belt to the seat, which was left dangling from the B-pillar. Aren't these things checked??! Also, they have consistently failed to fix a noisy ride height compressor (which was pointed was out when buying the car and at every service since). It's never been fixed - they say it's normal, but it's not. Many friends and neighbours have similar BMW SUVs and none of them have this issue. There were other avoidable problems too and this leads to one conclusion - they are incompetent or simply don't care, maybe it's both. The arrogant attitude of some ‘service’ staff doesn’t help either. If it were possible to give zero stars, I would. They let BMW down.
2025年12月10日
自発的なレビュー
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