I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... もっと見る
企業が回答しました
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
I would like to express my sincere gratitude to the team at Sytner West London for their exceptional service. Back in May, my husband purchased his Audi from them, and after such a fantastic experie... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
958 Great West Rd, TW8 9BQ, Brentford, 英国
- 020 8380 4000
4.6
優良
1374件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very attentive
Great service for my car. Quick execution and transparent what needs to be fixed.
2026年4月22日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Andreas, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. Your positive feedback means a great deal to us, and we look forward to continuing to support you and your car in the future. Best wishes, The West London Audi Team
Kreshnik was welcoming and supportive…
Kreshnik was welcoming and supportive in getting me the car that I wanted.
2026年4月17日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Amar, Thank you very much for your kind words. We are delighted to hear that Kreshnik was welcoming and supportive throughout your car purchase. We hope you are thoroughly enjoying your new car and look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Horrendous
Asked via Internet for a video of a particular car.
Jacob called within minuites and although he doesn't understand the concept of customer service, he definitely understands the concept of "gaslighting"
Although I indicated many a time that I did not want to engage in any "sales pitch" and only required the aforementioned video. This obviously wasnt what Jacob was going to allow!!
He is a guy that obviously can't take NO from a woman.
Turning the conversation into a battlefield of his ego and trying to change the narrative of the conversation to suit.
2026年4月22日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Mr Boyle, thank you for taking the time to leave this review, we are in the business of providing a high level of service and it appears that we haven't been able to deliver this to your satisfaction on this occasion. Kind regards, West London Audi Team
Warm welcome from the team
Warm welcome from the team, and work done efficiently and in time.
2026年4月15日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear C Carey, Thank you very much for your kind words. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
Really lousy booking system, but great service.
GREAT - availability of taxi service - to and from home.
NOT SO GOOD - Booking of service on phone - Quite frankly, the system is appalling. I went through the questions three or four times and could still not get anyone to answer my question.
If I had not needed an MOT in a hurry, before going on holliday I would have transferred to another Audi dealer.
2026年4月14日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Nick, thank you for your feedback. We are pleased to hear you found our taxi service convenient. Your comments are invaluable, and we hope to provide a smoother experience in the future. Thank you for choosing West London Audi for your MOT.
Far from professional
Unfortunately, this visit was far from professional. I brought my car in for a service and received it back with several amber advisories noted on the report. However, I was later told that some of those issues would actually result in an MOT failure.
After getting the problems fixed, I booked the car back in for a retest. I was kept waiting all day, and when I finally spoke to Rajesh, a staff member , his attitude was rude and dismissive. The interaction felt unnecessarily unpleasant, with a noticeable lack of professionalism.
It’s a real pity, as I’ve never had such a negative experience here before.
2026年2月10日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Savi, We are truly sorry to hear about your disappointing experience at West London Audi. This is not the standard of service we aim to provide, and we apologise for any inconvenience caused. Kind regards, West London Audi Team
Good experience from the beginning
Good experience from the beginning and kept up to date for the duration the car was with them on the progress and timescales. Staff were pleasant and welcoming. Not sure it could have gone any smoother!
2026年4月13日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear James, Thank you very much for your kind words and for taking the time to share your experience with us. Your positive feedback means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The West London Audi Team
Sytner Group - West London Audi からの回答
Thank you very much for your kind words, Martin. We truly appreciate you taking the time to leave us a 5-star review. Should you need any assistance or have any questions, please do not hesitate to get in touch. Thanks once again!
Always amazing service
Always amazing service, taking all the stress away. Fabulous team and well taken care of as a customer.
2025年12月23日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Rae, Thank you ever so much for your kind words and wonderful review. We look forward to welcoming you back to West London Audi in the future. Warm regards, The West London Audi Team
Anoop looked after me well
Anoop looked after me well. Was able to secure me a discount on my tires and the brakes, and kept me well informed throughout the process.
2026年4月9日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Luke, Thank you very much for your kind words. We truly appreciate your feedback and look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
I was greeted in a friendly manner by…
I was greeted in a friendly manner by the car and the desk team. Anoop came and saw me at table 12 promptly and confirmed what was to be done with my car. No surprises and very smooth.
The work was done to schedule and I drove away happy having had the chance to do some work on my laptop.
2026年4月10日
自発的なレビュー
Sytner Group - West London Audi からの回答
Thank you very much for your kind words and positive feedback. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future.
Great service and very competitively priced
The best price for my car to be serviced across the whole Audi group so very happy there. Raj, my service agent was a pleasure to deal with and the guy in the car washing department treated my car like his own. First class service all round.
2026年4月10日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Kieran, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback means a great deal to us, and we’re pleased to have delivered a first-class service all round. We look forward to welcoming you back in the future.
excellent customer care
excellent communications before during an after the service, highly recommend West London Audi Synter Group and my service advisor was Anoop Narayanan
2026年4月7日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Mr Hay, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back in the future. Kind regards, West London Audi Sytner Group
Customer service needs to be improved
Sales person was abrupt and very dismissive. I asked for a quotation for repairs 4 times, was bounced around to different people, and it was only because of the forecourt manager’s efforts (after my service was completed) that this was addressed. Once he supported this, I received a quotation for parts to order, and a cost on labor from the internal team. Obvious that the receptionist, forecourt and back office are the ones that provide the real service in this location (100%). Disappointing
2026年4月2日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Jen, Thank you for your honest feedback. We apologise for the experience you had with our sales team and understand your frustration. It is encouraging to hear that our forecourt manager and other staff provided the support you needed. Kind regards, West London Audi
Excellent and efficient service for my…
Excellent and efficient service for my car. Friendly staff, nice coffee and keep you up to date. I would highly recommend!
2026年4月1日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Louise, Thank you ever so much for your kind words and for taking the time to share your experience with us. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Paris who was in charge of my vehicle…
Paris who was in charge of my vehicle was extremely, courteous, friendly and knowledgeable.
Unfortunately the previous ladies on reception 6 months ago have left to work in other departments.
Their replacements clearly didn't want to be there, were rude, stroppy and unhelpful, which put a dampener on the experience as I had a waiting book as my car was being serviced!!
2026年3月30日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Fiona, thank you for your feedback. We are pleased to hear that Paris provided you with courteous and knowledgeable service. However, we are truly sorry to learn that your experience with our reception team did not meet your expectations. We appreciate you bringing this to our attention, as it helps us understand where improvements are needed. Your comments are valued, and we hope your next visit will be more positive throughout. Kind regards from the West London Audi team.
Excellent and efficient service, as always!
I had my car serviced at West London Audi yesterday and was very pleased with the experience. Everything was handled efficiently from start to finish. The staff were professional, friendly and well organised, and both the handover and collection were completed with minimal waiting time. The whole process felt smooth and straightforward. Thoroughly recommended.
2026年4月1日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Very professional and high quality service
Very professional, high‑quality, and personable customer service throughout. My car was serviced promptly, and I was immediately provided with a clear update on any future work required. I also received an email confirmation that included a video of my car inspection, which was unexpected and extremely helpful. The complimentary valet service was a lovely touch and very much appreciated. Thank you, West London Audi, for such an excellent overall experience.
2026年1月30日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Edyta, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service professional, efficient, and personable. It’s wonderful to know the video inspection and complimentary valet service added value to your visit. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to West London Audi in the future. Best wishes, West London Audi Team
We have received a brilliant customer service from Kash Riaz Riaz @ West London branch from
We have received a brilliant customer zero from Kash Riaz when we bought our new car recently. We have been their customer for long time but the service we received this time was unbeatable. He looked after the process from the start very well and went beyond the expectations. Really satisfied and recommend..
2026年3月30日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Kumudumali, Thank you ever so much for your wonderful review. It’s always a pleasure to support our long-standing customers and to exceed expectations is truly rewarding. Your kind recommendation means a great deal to us. We look forward to continuing to assist you in the future and hope you enjoy your new car immensely. Best wishes, West London Audi Team
My advisor was informative and perfect…
My advisor was informative and perfect for me!
2026年3月27日
自発的なレビュー
Sytner Group - West London Audi からの回答
Dear Sidharth, Thank you very much for your kind words. We are delighted to hear that your advisor was informative and suited your needs perfectly. We truly appreciate you taking the time to share your experience and hope to welcome you back to West London Audi in the future. Best wishes, The West London Audi Team
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