If Tassimo will continue to go the same way, they will bust. The products are getting worse and worse, the company loses trust of the loyal customers despite all the recent reviews on the company site... もっと見る
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Phoned today to say I was having trouble with the water tank on my machine, I'm disabled and told Ian on customer service that I had a my way coffee machine first it broke so got a Finesse Friendl... もっと見る
Good machine, nice looking. Protective labels all removed easily except one marked "INFO SCAN HERE" which has left a permanent mark in the high gloss finish, tried to remove it, ended up taking more o... もっと見る
Courier did not rung the intercom and I only found out it was delivered when I got message that it was delivered. It was left downstairs in an unattended area and message says it was left in mail r... もっと見る
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TASSIMO Machine offers only the best brands in its wide range of hot beverages. Discover the range of TASSIMO machines for coffee, tea and chocolate.
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Great variety for all my family
Great variety for all my family. I drink an americano everyday but recently discovered the hot chocolate and love that I can enjoy cadbury
Love my Tassimo machine
Love my Tassimo machine and the range of drinks that I can make with it.
Order was placed
Order was placed, slight delay but I received an email to let me know this was the case. Customer Service was helpful. Thank you
Why do they try to make coffee?
Why do they try to make coffee?
Re Bosch Tassimo.
Red light
Orange light
You don’t why light.
Maybe make coffee light?
Much light no coffee, then suddenly...
Coffee?
Very very disappointed in the fact that…
Very very disappointed in the fact that j feel Tassimo are scamming us by reducing the size of the pods for example i always used Americano decaf XL full cup no problem
I then bought some more pods from Tesco uk and was only getting half a cup it ended up me buying a new Tassimo machine as my old one was possibly faulty ? I’ve now just read that they’ve changed pods amount to 150ml and are calling that large it’s half a mug full ! I’ve now got to use 2 pods for a full mug ( crafty that’s what I call it ) so be aware it’s not your machines or barcode errors it’s clever marketing
Potentially Dangerous Decaf pods...
When are Tassimo going to address the problem of the 'exploding' Decaf pods. I have had my Bosch Tassimo for a number of years, maintaining it and cleaning it as required, using Columbian and Decaf pods. Within the last 6/9 months the Decaf pods have been nothing but trouble, retaining high pressure steam and water in the pod after a short dispense.As the pods are standard, it is reasonable that the problem lies with the contents causing a blockage within the pod itself. As the contents, grind size etc are within the control of Tassimo, an investigation is well overdue to address the problem before someone is seriously injured.. Maybe Trading Standards need to become in involved..
Happy customer
I've been using Tassimo for about 7 years so far and am generally very happy. The milky drinks with the strange sweet white liquid are frankly disgusting, but the black coffee is made with a lovely crema which when your own milk is added makes it feel like a proper coffee shop frothy coffee. The odd barcode that doesn't work (usually l'Or) is easily fixed by cutting a barcode off a used pod and putting that face down on the reader - bit of a pain, but it's better than wasting the disc. Delivery good now they use Amazon. They also send podback bags when ordering direct, though my last order had only one bag for 208 discs - the packer clearly wasn't a mathematical genius, I'll need 3. As for complaints about price - have you seen how much coffee prices (and everything else) have gone up? I'm averaging around 25p/cup of black coffee after bulk ordering discounts, from a bit under 20p a few years ago. That doesn't strike me as too bad. The milky drinks use 2 pods so are twice the price and taste disgusting, so they're rather worse value for money.
the coffee quality dropped
the coffee quality dropped
it's awful now and doesn't have taste and very watery
it wasn't like this before
so disappointed
please bring back the old quality
Years of Loyalty, But Disappointed by Service !!
I’ve been a loyal customer for over five years, regularly spending hundreds of pounds per order. In the past, I occasionally received damaged pods, and I had to take photos to get replacements. Recently, they’ve changed the packaging, sending the pods loose, which means more risk of damage, yet it feels like that’s not a priority. Most recently, I received a 30% discount code that didn’t work. Instead of a simple fix, I was asked to photograph everything for a mere 5% credit. After years of loyalty, this process felt like I wasn’t trusted. I enjoy the product, but the service should reflect the loyalty I’ve shown.
I have been a customer for many years
I have been a customer for many years.the service I have received has gone from hero to zero .after my subscription order for over £100 was confirmed I received an email increase the order it’s bellow minimum they emailed me order confirmed,next email credit confirmation.After 4 phone calls with lengthy conversations I thought problem solved,not so everything above repeated. I’ve had enough.good bye
I can't believe this a purchased latte…
I can't believe this a purchased latte pods and this time there was a difference of 3 missing milk it's just not paying anymore if I wanted espresso or capachino I would buy it now it's back to the shop to purchase another packet of latte and a separate packet of milk
One star is generous that's twice this month the packet has been incomplete
Very disappointing
I should have gone with dolce something coffee ☕️
I have been drinking your coffee for…16 years
I have been drinking your coffee for about 16 years and I like the most off it is the nabob cafe crema and it was delicious and all my friends and family were happy with it as of 2026 something has changed to it no longer taste good no more cream on to of it I have the old machine and the new machine same thing it does
I recently replaced my previous machine…
I recently replaced my previous machine with a brand-new My Way 2, and while it generally works well, I have experienced a few issues. The water filter occasionally dislodges from its socket and floats out of place. Additionally, there have been a couple of instances where the machine became unresponsive—none of the lights illuminated, and it failed to produce a drink until I switched it off and restarted it. Given that this is a new appliance, I would expect it to operate reliably, so I would appreciate some feedback.
I used to love my chai latte but now it…
The two stars only refer to my order for chai latte. I used to love my chai latte but now it is far too sweet. In order to make it a little better I add boiled milk but that dilutes the flavour. You can add sugar or sweetener but you cannot take it out. It was my favourite drink but I will probably give it a miss on my next order.
WITH REGARDS TO TASSIMO, I would award them 5 STARS for ordering and delivery. I can only thank Tassimo for their easy to order and incredibly fast delivery. Please reduce the sweetness of the Chai Latte or revert back to how it used to be.
Really poor experience
Really poor experience with my first order, really need to change courier
I find Tassimo itself very good but now…
I find Tassimo itself very good but now they use Amazon to deliver their products, items never arrive 1-2 days as Tassimo state, it usually takes 4.
I don't want sugary milk
For one they're terrible for the environment, every drink has 2 non-reusable plastic disks that can't be recycled.
I like a cappuccino or a flat white so it ain't great that every single iteration of the pods that work with the machine have 'milk' that tastes like calpol. I'm not one for sweet stuff and it seems stupid to me to force a tonne of sugar into every option rather than just let the customer decide to add sugar if they want. I can't make a drink with this thing now because I don't want diabetes.
Useless item.
Exploding pods!
I bought a Tassimo machine to make myself decaf coffee. However, I estimate 2-3 pods in each pack 'explodes' in my machine. To be clear, it's not the machine as it's never happened with the caffeinated pods. I've had the machine for a year now, I estimate roughly 2 a week have exploded in the machine, therefore Tassimo owe me over 100 pods at 25p each! Did I get a response from Tassimo... Not a chance!
Frustrating
My wife bought me a red My Way 2 for Christmas. When it works it makes a very nice cup of coffee. However, the reason why I have only given it 3 stars is for x reasons.
Firstly, the decaf pods seem to be hit and miss whether they work or not. We have tried Hag and Kenco and about 1 in 3 refuse to work and we have to turn the machine off to release the pod and try again (or boil a kettle!). This is the main reason for the 3 stars.
Secondly, the cup size seems to vary between pod brands. This takes a while to get right as our cups are pretty standard which means it needs to be on the large setting.
Thirdly, the amount of packaging. Non recycled foil wrapper, card wrapper and then eventually the pod which have to be bagged up and taken to Asda where we don’t shop to drop off and apparently sent back to Tassimo.
Normally always have a great service but....
Normally always have a great service, fast delivery when ordering repeat Tassimo pods. Our latest order however had a number of L'Or Intense coffee pods that just would not work (5 in total in a pack). There's nothing wrong with our machine, we have a variety of pods that we use and have no issue. When I contacted customer services to let them know the L'Or Intense pods are not working well, I got the standard response to clean the barcode. They did not take the time to personally answer and have fobbed me off. I will, in future, purchase directly from Amazon who I know will address the issue if there is problem as their customer service is far better. Very disappointed with Tassimo.
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