Tefal レビュー 779

I'M NOT SURPRISED THAT THEY HAVE 95% NEGATIVE FEEDBACK, THEIR STAFF ARE RUDE, STUBBORN, AND THE MANAGER IMMACOLATA IS THE RUDEST, SHE PUT THE PHONE DOWN BECAUSE I ASKED HER PLEASE DON'T REPEAT EVERYTHING YOU TELL ME, AND I HAD TO WAIT 4 WEEKS FOR A REPLY, AND THEY REFUSED TO REPLACE MY PAN BECAUSE I USED IT ON HEAT!!! WHAT A CON COMPANY. KEEP AWAY IF YOU DON'T WANT TO GET BURNED . . .

Bought a pan, non-stick did'nt work after two uses, Tefal just plays the 'blame game'. They don't care!

Tefal’s customer service is dreadful. They say a bent knife is from normal usage (cutting cheese) and therefore not replaceable under manufacturers guarantee. Not interested in the slightest. Will not buy Tefal again. Jamie Oliver knife range - clearly not fit for use.

CORPORATE BULLYING AND POLICE THREATS AGAINST A CARER "After receiving a voluntary refund for a set of Ingenio pans that failed on the first use (coating stripping into food), I have now been threatened with the police by a Tefal advisor named Thabit. I am a full-time carer for a vulnerable household, and being accused of 'unjust enrichment' for holding onto physical evidence of a safety defect is a new low for Groupe SEB UK. They admitted a 'misunderstanding' and refunded me, but now use intimidation to get the defective metal back. Absolutely disgusting treatment of a vulnerable customer

I bought a steam iron from tefal wheat for repair in just a month after couple of weeks same problem happened sent it again been more than two weeks now still no response just going round and round and now what I’ve been told is your iron is lost.

Shocking customer service
Order a soup maker over £100 for them to allow Yodel to throw is over a 6 foot gate in the rain.
I requested a replacement as it is a present.
Don’t do exchange so have to arrange a collection however can’t do a collection on weekends they don’t work weekends they can’t give a time slot so I am expected to take a day off work for this collection which shouldn’t have to be collected if it wasn’t thrown over the gate like it was. I am out of pocket & out of convenience and their customer service don’t acknowledge that none of this is my fault. I sent video evidence and the noise of the parcel hitting the ground it clearly will be damaged and I am not gifting that to anybody. I just wish that there was more acknowledgement that this wasn’t my fault and why I am suffering. I won’t be ordering again

Terrible customer service especially from Thabit! Rude, doesn't listen, ignores the blatently obvious and puts the phone down!!!!
We bought an air fryer which damaged our worktop but they wont accept any responsibility!! Good job no-one died!!
Certainly wont be buying anything from Tefal again.

Tefal iron is 9 months old and has stopped working. My previous iron lasted 15 years. Tefal are doing everything possible to neither repair or replace

purchased a Tefal Jamie Oliver pan set from John Lewis.
these are simply the best pots/pans i have ever used.
nice to handle, easy non stick, easy clean, looks great.
cant praise these enough. great cooking investment.

I replaced an excellent Tefal easy soup maker which had served me very well for over ten years with what seemed to be be a very similar Tefal multi soup maker. Unfortunately the latter is a very poor substitute to my now much missed original. Smaller and much more difficult to clean because the very very sharp blade is actually inside the main body so you easily cut your fingers. Hard to see and use selector and longer to make the soup. Add that to out of my first four attempts not being anywhere near as good as I am used to and you get a very low score from me.

I purchased a Tefal steam iron from Curry’s. After only six months the base plate became contaminated with a sticky substance. Despite repeated request for a resolution and after following Tefal advice on cleaning the plate - all unsuccessful - they refused to take any action to solve my issue. I can without any hesitation suggest that anyone considering purchasing anything from Tefal to think carefully about proceeding. I found their customer service absolutely atrocious.

Pain & Delices bread maker; beware there is a typo in the recipe book - Pizza Dough quantities are completely off, meaning you will have to throw the sawdust you make in the bin. Tefal are continuing to sell the bread makers with the wrong recipe. There may be others, we haven’t discovered yet.
I messaged to ask for a new book, to be sent a text recipe and acknowledgment that Tefal are aware of the error, but doing nothing about it.

* all recipes use higher salt and sugar than other brands

Tefal Includeo Kettle
Purchased this kettle from Currys - could not get rid of the plastic taste, Returned to Currys who refused to send it back to the manufacturers and also refused to refund - very bad customer service - would avoid using Currys again - still have kettle unused in the box - what a waste of money

Air fryer, sound similar???
Same issue then other , send it back to repair, offered replacement, gone nearly month no new one yet!!
Customer services poor , no response.
Ring them few times , promised call back,no one interested.
Worst company !!

I’ve owned two Tefal frying pans purchased within the past year, both of which have suffered peeling and severe wear of the non-stick coating despite normal domestic use.

The pans were used on a gas hob and cleaned in a dishwasher with standard tablets — nothing out of the ordinary. Tefal acknowledged that the usage was reasonable and accepted the issue was concerning, but refused replacement due to lack of receipts.

The only resolution offered was a discounted purchase of another pan. Given that two products failed in the same way, this doesn’t inspire confidence in quality or longevity.

Disappointing experience from a brand I previously trusted. I won’t be buying Tefal cookware again.

Customer service seems non existent.

It's really strange, given the size of this company, that the customer service is so poor. They seem to be without structure or direction. Personally, I have had a dreadful time of late dealing with them and gotten nowhere fast.

Surprising really. I'm sorry to say that I shan't purchase from Tefal again and I will dissuade others from doing so too.

Tefal turbopro anti-calc iron +
This is the worst iron I have ever owned and it’s purely down to the extremely short cable. I’m struggling to iron my clothes without running over the cable, as it is pulling tight when ironing trousers etc. a huge design flaw that has ruined a fabulous iron!
The iron itself is lightweight and lovely to use, but I would not recommend it, solely on the cable length, which makes it really difficult to use and to be honest, I think it’s dangerous and should never have passed a safety inspection.

These guys decline negative reviews stating they do not match their online criteria. Please see my copied and pasted declined review so you can judge for yourself

No Steam after 20 minutes of ownership
This very expensive iron arrived on Saturday and after 20 minutes of actually great ironing the steam function just stopped working. Have left for hours hoping it would reset but not. Have contacted customer care who where very polite however have to wait for it to be collected and then even longer for a new one to be sent. This is not good customer service and worried that the replacement will be equally bad.The very polite customer care agent did not seem at all suprised at the demise of steam functionality which is also a worry

I didn't like the phone call service at all. I called on Friday to return the item , the customer care guy told that. Would be ok to pick up the item on Tuesday , because I explained that item box was fine and I just didn't had the picture on Friday 😞. Called on Monday just in case the pick up is on Tuesday. Lady over phone already with very rude Tone explained me that is not possible for collection 48h , but like I explained my situation over phone that Friday customer care guy told me it would be possible. Lady didn't want listen 👂🏻 to me at all even I explained whole thing , I never had such misleading customer service at this point she was asking different date and I could feel the tension over phone when somebody doesn't want to listen to your opinion , it sad because with such attitude you will lose future customers. As I bought so many things from Tefal , after such attitude I am not willing spend my money . Customer care should be positive not angry in morning straight away. I can't believe it

In September, I got a Tefal hot water dispenser (model BR3508G0), which was new to the market. I believe this product is unsafe. Notably, during my complaint, this model was removed from the Tefal website and has never been relisted.
After around one month of use, I set the machine to dispense 350ml of water at 95°C. I briefly left the kitchen and returned to find the dispenser had failed to stop and was continuously pumping near-boiling water over the worktop and onto the floor. Fortunately, there were no children or pets present.
Despite acting quickly, damage was caused to the kitchen plinths and the side of the breakfast bar. I contacted Tefal immediately and the case was escalated to their claims department, who asked me to obtain prices for the damaged items and two repair quotes.
Throughout numerous calls and emails, Tefal never suggested user error. The dispenser was advertised as only being able to dispense specific quantities, and I had previously confirmed with both Amazon and Tefal that it could not dispense more than the selected amount.
Tefal collected the machine for inspection. When it was returned, I was told they could not replicate the fault and that I must have activated “manual mode.” This mode is poorly explained and was never mentioned by any Tefal representative during prior communications.
When Tefal returned the dispenser to me, the lid had been forced down, and the cannister arrived broken, we put this down to poor packing of the item but it was also damaged internally which could not have been done during transit, this damage made the machine unusable. A Tefal representative, Thabit, confirmed a replacement canister would be sent. Despite repeated requests, this has never arrived. I was given a DPD tracking number, but the dispatch company employed by Tefal later confirmed the parcel was never collected and the canister was supposedly awaiting dispatch in a manager’s office. Over a month later, nothing has been received.
Tefal have taken no responsibility for this product failure. While customer service initially appeared helpful, their engagement stopped once it became clear we would not accept being fobbed off. Given the safety incident and the product’s removal from Tefal’s website, I would strongly caution others against Tefal products.