we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... もっと見る
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All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... もっと見る
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I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... もっと見る
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企業情報
当該企業による記述
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
連絡先
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, 英国
- 0333 034 6100
4.2
ほぼ満足
266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not good
The lane screen was not working on one of our lanes and I asked a staff member for help, he disappeared somewhere and never came back after 10 mins. I had to go and ask someone else, but they took a while too and we had to wait for this to be finally fixed, before we could start playing on both lanes. It was a waste of time and staff not helpful.
2026年8月6日
Tenpin - Acton からの回答
Hi Anita
Thank you for your feedback. We are very sorry to hear about the issues you experienced with the lane screen not working and the delay in getting assistance from our staff. We understand your frustration and will pass your comments on to the team for improvements. Best wishes - Clare
Tenpin - Acton からの回答
Hi Brandon
Thank you for taking the time to leave your feedback. We are truly sorry to hear that your experience with both our food and staff was so disappointing. We understand your frustration and will be addressing these issues internally to ensure improvements are made. We would like to look into this and ask that you email the details to customer.feedback@tenpin.co.uk and use the subject "Review - Acton" Best wishes - Clare
Great and fun to play with a group
2026年7月29日
Tenpin - Acton からの回答
Hi Ramy, thank you for the 5* rating of Tenpin Acton. We're pleased to hear that you had a fun time. We hope to welcome you back again for another fun time!
Take care,
Kirsty
I have visited with my family and we…
I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal deal and it was served on time, which made the experience even better. The centre was clean, well organised and had a great atmosphere for families.
2026年7月23日
Tenpin - Acton からの回答
Hi Hiba, thank you for leaving Tenpin Acton an amazing 5* rating! We are thrilled to hear you and your family had such a great time with us and enjoyed your food. We hope to welcome you all back again soon for another great time. Best wishes - Kaylee
Amazing experience,had good fun kids…
Amazing experience,had good fun kids enjoyed it.come back again and recommend to anyone who want to have good family time.
2026年7月29日
Tenpin - Acton からの回答
Hi there, thank you for leaving a 5* review of Tenpin Acton! We're so glad to hear about your recent experience and how much fun everyone had. We look forward to welcoming you back again shortly! Best wishes-Leila
It was amazing it was so fun and worth…
It was amazing it was so fun and worth your money .There are so many activities to choose from along with an arcade .The kids really enjoyed it .
2026年7月29日
Tenpin - Acton からの回答
Hi Bina, thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you had a great visit and enjoyed our facilities. We're so glad the kids enjoyed it too! Best wishes, Jade
The kiosk staff and manager was…
The kiosk staff and manager was extremely unfriendly. The gift packaging we had recieved from the token kiosk was damaged and when we asked if we could change it they said no.
Extremely unhelpful staff!
2026年7月29日
Tenpin - Acton からの回答
Hi Dina, thank you for leaving a review of Tenpin Acton! We are very sorry to hear about your recent experience and the issues you encountered with the damaged gift packaging. Your feedback is very important to us, and so please be assured all will be shared with the appropriate team. In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back soon! Best wishes - Mel
Tenpin - Acton からの回答
Hi Andre, thank you for taking the time to leave us a great 5-star review of Tenpin Acton! We are so pleased to hear that you had a fun time and enjoyed the bowling and food and we hope to see you again very soon! Best wishes - Mel
My autistic son was playing at the…
My autistic son was playing at the coins machine and a little prize got down but not at the collecting space
I asked the staff to get it and they refused to do it
His name was Viren as he told
Very disappointed
2026年7月29日
Tenpin - Acton からの回答
Hi Seit, thank you for taking the time to leave a review of Tenpin Acton! We are truly sorry to hear about the issue with the prize machine and the response received. Please be assured all of your feedback will be fed back to the relevant team for future improvements! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes - Mel
Had a great time at Tenpin
Had a great time at Tenpin! The bowling was so much fun, the atmosphere was fantastic, and the staff were friendly and helpful. A great place to spend time with family and friends. Highly recommend!
2026年7月29日
Tenpin - Acton からの回答
Hello, thank you for your wonderful 5-star review of Tenpin Acton! We are so pleased to hear you had such an enjoyable time bowling with family and friends. We appreciate your kind words about our atmosphere and friendly staff and we really hope to see you again soon! Best wishes - Mel
Tenpin - Acton からの回答
Hi Monalisa, thank you for the 5* review for Tenpin Acton! We're so pleased to hear that you had a good visit and we hope to welcome you back again soon! Best wishes - Adelaide
Mainly fun family time
I was given threes lanes to start a 6;30pm session. Because a party attended late, l was told that one of my lanes was allocated to them. Only when l was gong to request a refund where they moved to another lane. Also had to wait for another party to finish their game in a lane allocated to my party. The AC wasn’t good it was very hot and sweaty. The Half price offer was helpful in this economy. The main thing is m party had a fun time together.
2026年7月28日
Tenpin - Acton からの回答
Hello, thank you very much for your 3* review of Tenpin Acton! We are pleased your party had a fun time, however, we are very sorry to hear that there was some confusion with the lanes which caused a wait for your group! We are also very sorry to hear that it felt very hot during your visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be shared with team to make them aware and in the meantime, we really hope you will still consider visiting us again in the future! Best wishes - Mel
Tenpin - Acton からの回答
Hi Wendell
Thank you for your wonderful 4-star review! We are delighted to hear that you enjoyed your visit and found our venue to be of good quality with comfortable parking. We appreciate your kind words! Best wishes - Clare
Very good fun
2026年7月29日
Tenpin - Acton からの回答
Hello
Thank you for the smashing 5* review. We are happy to hear that you had fun and hope to see you again soon. Best wishes - Clare
Lane was available immediately and…
Lane was available immediately and setting up was easy. Had no issues during game and enjoyed other facilities
2026年7月29日
Tenpin - Acton からの回答
Hi there, thank you for the 5* review for Tenpin Acton! We're delighted to hear that you were able to quickly begin your bowling games and that you enjoyed the facilities. We hope to welcome you back again soon! Best wishes - Adelaide
Customer service sucks
Customer service sucks! We have to wait for long time to be served and the staff completely ignored us when we asked for help.
2026年7月29日
Tenpin - Acton からの回答
Hi Yasmin, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit and that there was a long wait time for service. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton'. Best wishes - Adelaide
Too hot.
Always good, but it’s too hot because there’s no air conditioning in the building. It gets so hot that I end up sweating while I’m bowling👎🏽
2026年7月29日
自発的なレビュー
Tenpin - Acton からの回答
Hello, thank you for taking the time to leave a review of Tenpin Acton! We are so pleased you always have a good time, however, we are sorry to hear the venue felt too hot on your recent visit! Your feedback is very important to is so please be assured all will be sent to the relevant team and in the meantime, we hope you will still consider visiting us in the future! Best wishes - Mel
Bowling was gr8 however burger meals…
Bowling was gr8 however burger meals for children had a ketchup in it that was a little spicy for my children.
2026年7月22日
Tenpin - Acton からの回答
Hi Rahim, thank you for the 4* rating of Tenpin Acton. We're pleased you had a great time bowling. We're sorry for any disappointment caused with your meals. Your feedback is important to us and we will ensure this is passed on to the correct team.
Take care,
Kirsty
Very nice staff.
2026年6月3日
Tenpin - Acton からの回答
Hi Jade, thank you for the lovely 5* rating of Tenpin Acton. We're so pleased to receive this fabulous feedback regarding our staff! We will be sure to pass these comments on to the team. Best wishes, Jade
The experience was good the only two…
The experience was good the only two faults was there was balls stuck in the gutters on the lane and drinks tasted watered down
2026年7月22日
Tenpin - Acton からの回答
Hi Omari, thank you for the 4* rating of Tenpin Acton. We're glad to hear that you had a good experience. However, we are sorry to hear of the fault and the issue with drinks. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
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