All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... もっと見る
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we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... もっと見る
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We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... もっと見る
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... もっと見る
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企業情報
当該企業による記述
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
連絡先
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, 英国
- 0333 034 6100
4.1
ほぼ満足
275件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Was very quiet which meant we were able…
Was very quiet which meant we were able to explore
2026年7月20日
Tenpin - Acton からの回答
Hello, thank you for the lovely 4* review of Tenpin Acton! We are delighted to hear you had a good time and were able to explore the venue and we can't wait to welcome you back again soon! Best wishes - Mel
Great time at bowling
Great time at bowling.
Party host Steph was amazing and so helpful.
Boys really enjoyed it.
Easy to book and well organised
2026年7月14日
Tenpin - Acton からの回答
Hello, thank you so much for the wonderful 4* review of Tenpin Acton! It is great to see all enjoyed and we will be sure to pass all of your lovely feedback onto the team! Best wishes - Mel
Nice environment good food
Went for my daughters birthday it was amazing as always good food lo woh environment helpful staff good overall
2026年7月8日
Tenpin - Acton からの回答
Hi Khushi, thank you very much for the superb 5* review of Tenpin Acton! It is wonderful to see you had such a great time celebrating your daughters birthday and we look forward to welcoming you back again soon! Best wishes - Mel
Tenpin - Acton からの回答
Hi Haifa, thank you for your 5* review of Tenpin Acton! We're so glad to hear how friendly and professional you found our team and we hope to welcome you back again soon! Best wishes-Leila
9th Birthday party, laser tag
We celebrated my son's 9th birthday with a laser tag party and he and his friends had an amazing time! Everyone was so lovely and helpful, from looking after the cake to having jugs refilled at the right time!
I must say, we had a party last year and wasn't this great, perhaps due to a different day and time, however this time everyone went above and beyond and we all had a great time!
2026年7月12日
Tenpin - Acton からの回答
Hi Ilaria, thank you for your 5* review of Tenpin Acton! We are so glad to hear how amazing your party experience with us was and how much everyone enjoyed it. We look forward to welcoming you back again soon! Best wishes-Leila
Tenpin - Acton からの回答
Hi Pippa, thank you for your 5* review of Tenpin Acton! It's wonderful to hear how much you enjoyed laser tag and karaoke with us. Tenpin really is the home of entertainment! See you again soon. Best wishes-Leila
Tenpin - Acton からの回答
Hi Sneha, thank you for the fab 5* review for Tenpin Acton! We're thrilled to hear that you were able to book a lane, and that you enjoyed the bowling and the atmosphere. We can't wait to see you again soon! Best wishes - Adelaide
Tenpin was very good
Tenpin was very good. Food was tasty but delayed which is why I have given 3 stars
2026年7月14日
Tenpin - Acton からの回答
Hi Robert, thank you for the 3* review for Tenpin Acton! We're so glad to hear that you enjoyed the bowling and the food, but we are sorry that there had been a delay for your food order to arrive. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Please add to menu
Cheaper prices and good service, please add water onto the online menu so i can order it to a table or lane please
2026年7月7日
Tenpin - Acton からの回答
Hi, thank you for the 4* rating of Tenpin Acton. We're so happy to hear you enjoyed our service and prices! We would suggest looking out for the brand of bottled water for your next visit, this should be listed under Harrogate. The team will always be able to assist you should you have any trouble locating this.
Take care,
Kirsty
Tenpin - Acton からの回答
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us! We do hope to see you again very soon. Many Thanks - Kimberley
The venue is well maintained and has a…
The venue is well maintained and has a great selection of games and activities. However the toilets were not very well attended.
2026年7月7日
Tenpin - Acton からの回答
Hi Sara, thank you for the 4* rating of Tenpin Acton. We are delighted to hear that you enjoyed the games and activities. We're sorry to hear this feedback regarding the toilets and will be sure to pass your comments on! Best wishes, Jade
It was fantastic
It was fantastic, but the place was incredibly warm and no aircon on made it a bit of a sweatfest
2026年7月7日
Tenpin - Acton からの回答
Hi David, thank you for the 3* review of Tenpin Acton! We are pleased to see you had a great time. However, we are very sorry to hear that the venue felt uncomfortably warm! We will be certain to pass your feedback on and in the meantime, we do hope you will still consider visiting us in the future! Best wishes - Mel
Terrible experience Disorganized Short…
Terrible experience Disorganized Short staffed,and ruined my Son's birthday.
I am incredibly disappointed with how my son's 11th Birthday Party was handled. I specifically booked this party face to face in advance to ensure everything would be perfect. I paid and booked for 16 children,explicitly requesting that the notes reflect this exact number.
Despite this the day was complet disaster due to double booking and poor management:
Overbooking and missing Equipment:
When we arrived they told me they double booked the slot and did not have enough laser tag guns for 16 children. They claimed my booking was only 10 kids,which was completely untrue.
Mixed age groups and fighting:Because of their error, they forced maximum limit of 12 players from our group beacouse 8 older unknown children from another party were mixed into same game ,Mixing 11 years old with much older kids caused arguments and fighting during the match. My son's guests come out crying which is entirely unacceptable. The staff were not vigilant and failed to supervise the game properly.
Beacouse of the players limits and the fact that we were waiting for late arrivals ,only 11 of our children could actually play.
2 refused beacouse they were intimidated by the other group.
However I was still forced to pay for the full game and food package for 16 children,even thought 5 kids only eat the food and never get to play.
Terrible food and service: The food was ridiculous for the price.The pizzas were tiny barely larger than egg and come with a pathetic portion of chips.
To make matters worse the staff completely forgot ice cream i ordered for after meal, and I had to go to remind them myself.
2026年7月7日
Tenpin - Acton からの回答
Hi Lejla, thank you for taking the time to leave a review of Tenpin Acton. We're sorry to hear that the party was not as expected. We appreciate your honest feedback. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused and we do hope to see you in the future for a much better experience.
Take care,
Kirsty
Tenpin - Acton からの回答
Hello Dorota,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you had a nice Birthday party at the venue and we look forward for the opportunity to welcome you back again soon. All the best ~ Laura
everything was good but no ac at the…
everything was good but no ac at the bowling alley so it gets extremely hot
2026年7月7日
Tenpin - Acton からの回答
Hello Shina,
Thank you for taking the time to rate Tenpin Acton 3 stars. We appreciate your feedback regarding the temperature in our bowling alley. We are actively looking into this. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
the temperature was hot so a little bit…
the temperature was hot so a little bit uncomfortable but we could have a nice time, thank you :)
2026年7月7日
Tenpin - Acton からの回答
Hello S Chan,
Thank you for taking the time to rate Tenpin Acton 3 stars. We're glad to hear you had a nice time despite the temperature being a bit uncomfortable. We appreciate you bringing this to our attention and will look into ways to improve the comfort for our guests. All the best ~ Laura
Tenpin - Acton からの回答
Hi there, thank you for the 3* rating of Tenpin Acton. We're glad the bowling was easy your recent visit. However, we are sorry to hear your found the staff to be unfriendly. We will pass your feedback on to the correct teams for future improvements. We are sorry for any inconvenience this may have caused. Best wishes, Jade
The service really needs to improve as…
The service really needs to improve as we had to go constantly to the reception to ask for refills plus clearing tables and enter the games room.
The game leader wasn’t engaging or interested to lead the birthday party. Not did he made sure that everyone understands the game or how the equipment works
I would not recommend this place to anyone and don’t want go back either. Paid £400 for the party and it was not worth it at all.
2026年7月1日
Tenpin - Acton からの回答
Hello, thank you very much for taking the time to leave a review of Tenpin Acton! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes, Jade
Tenpin - Acton からの回答
Hello Shirley,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you enjoyed the great atmosphere and that fun was had by all. We hope to welcome you back again very soon! All the best ~ Laura
Tenpin - Acton からの回答
Hello Pam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you enjoy your stay and found the staff friendly and the venue a nice place to visit. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
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