All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... もっと見る
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We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... もっと見る
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... もっと見る
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企業情報
当該企業による記述
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
連絡先
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, 英国
- 0333 034 6100
4.1
ほぼ満足
275件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mainly fun family time
I was given threes lanes to start a 6;30pm session. Because a party attended late, l was told that one of my lanes was allocated to them. Only when l was gong to request a refund where they moved to another lane. Also had to wait for another party to finish their game in a lane allocated to my party. The AC wasn’t good it was very hot and sweaty. The Half price offer was helpful in this economy. The main thing is m party had a fun time together.
2026年7月28日
Tenpin - Acton からの回答
Hello, thank you very much for your 3* review of Tenpin Acton! We are pleased your party had a fun time, however, we are very sorry to hear that there was some confusion with the lanes which caused a wait for your group! We are also very sorry to hear that it felt very hot during your visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be shared with team to make them aware and in the meantime, we really hope you will still consider visiting us again in the future! Best wishes - Mel
Tenpin - Acton からの回答
Hi Wendell
Thank you for your wonderful 4-star review! We are delighted to hear that you enjoyed your visit and found our venue to be of good quality with comfortable parking. We appreciate your kind words! Best wishes - Clare
Very good fun
2026年7月29日
Tenpin - Acton からの回答
Hello
Thank you for the smashing 5* review. We are happy to hear that you had fun and hope to see you again soon. Best wishes - Clare
Lane was available immediately and…
Lane was available immediately and setting up was easy. Had no issues during game and enjoyed other facilities
2026年7月29日
Tenpin - Acton からの回答
Hi there, thank you for the 5* review for Tenpin Acton! We're delighted to hear that you were able to quickly begin your bowling games and that you enjoyed the facilities. We hope to welcome you back again soon! Best wishes - Adelaide
Customer service sucks
Customer service sucks! We have to wait for long time to be served and the staff completely ignored us when we asked for help.
2026年7月29日
Tenpin - Acton からの回答
Hi Yasmin, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit and that there was a long wait time for service. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton'. Best wishes - Adelaide
Too hot.
Always good, but it’s too hot because there’s no air conditioning in the building. It gets so hot that I end up sweating while I’m bowling👎🏽
2026年7月29日
自発的なレビュー
Tenpin - Acton からの回答
Hello, thank you for taking the time to leave a review of Tenpin Acton! We are so pleased you always have a good time, however, we are sorry to hear the venue felt too hot on your recent visit! Your feedback is very important to is so please be assured all will be sent to the relevant team and in the meantime, we hope you will still consider visiting us in the future! Best wishes - Mel
Bowling was gr8 however burger meals…
Bowling was gr8 however burger meals for children had a ketchup in it that was a little spicy for my children.
2026年7月22日
Tenpin - Acton からの回答
Hi Rahim, thank you for the 4* rating of Tenpin Acton. We're pleased you had a great time bowling. We're sorry for any disappointment caused with your meals. Your feedback is important to us and we will ensure this is passed on to the correct team.
Take care,
Kirsty
Very nice staff.
2026年6月3日
Tenpin - Acton からの回答
Hi Jade, thank you for the lovely 5* rating of Tenpin Acton. We're so pleased to receive this fabulous feedback regarding our staff! We will be sure to pass these comments on to the team. Best wishes, Jade
The experience was good the only two…
The experience was good the only two faults was there was balls stuck in the gutters on the lane and drinks tasted watered down
2026年7月22日
Tenpin - Acton からの回答
Hi Omari, thank you for the 4* rating of Tenpin Acton. We're glad to hear that you had a good experience. However, we are sorry to hear of the fault and the issue with drinks. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Great place to visit
2026年7月22日
Tenpin - Acton からの回答
Hi there. Thank you so much for this amazing 5* review of Tenpin Acton! We are delighted you had a great time. We can't wait to welcome you back soon! Best wishes, Jade
Tenpin - Acton からの回答
Hi Luana, thank you for the awesome 5* rating of Tenpin Acton! We will be sure to pass your kind comments on. Best wishes, Jade
A really fun day out for my son's 7th…
A really fun day out for my son's 7th Birthday. The staff and team were very attentive, and made the party run very smoothly. We booked Lazer Tag which was super fun for all! My only criticism was that we bought the food package alongside and the quality of the food (pizza's particularly) was awful!
2026年7月22日
Tenpin - Acton からの回答
Hi Euan, thank you for the lovely 4* rating of Tenpin Acton. We are delighted to hear that you had a fun time for your son's 7th birthday and found the team provided great service. We will be sure to pass your comments on regarding the food and apologise for any disappointment caused. We hope to see you again soon. Best wishes, Jade
Tenpin - Acton からの回答
Hi Ray thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you found the booking process easy, liked the location and service from our staff! We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Tenpin - Acton からの回答
Hi Majik, thank you for the 4* review for Tenpin Acton! It's great to hear that you enjoyed your visit and the pricing, and we hope to see you again soon! Best wishes - Adelaide
Tenpin - Acton からの回答
Hi Gigi, thank you for the 4* rating of Tenpin Acton. We're sorry to hear that your recent visit did not meet expectations. We appreciate your kind words about the team and we do hope to see you again for a much better experience.
Take care,
Kirsty
We have been participating here for…
We have been participating here for more than 25 years always a great day out
2026年7月22日
Tenpin - Acton からの回答
Hi Godwin, thank you for the excellent 5* review! We are thrilled to hear that you always have a great time when visiting Tenpin Acton, and we can't wait to see you back again soon! Best wishes - Adelaide
The food was so bad
The food was so bad. Margarita pizza was to much bad so don’t recommend to other people.
2026年7月22日
Tenpin - Acton からの回答
Hello Rajput,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are truly sorry to hear that our Margherita pizza did not meet your expectations. We appreciate you bringing this to our attention. We are always striving to improve our food quality. All the best ~ Laura
Staff were not friendly
Staff were not friendly. Had to book the 2nd game online in front of them as the desk price was higher not helpful at all
2026年7月22日
Tenpin - Acton からの回答
Hello Reena,
Thank you for taking the time to rate Tenpin Acton 2 stars. We are truly sorry to hear that your experience with our staff was not positive and that you encountered an issue with pricing. We appreciate you bringing this to our attention and we hope that the rest of your visit was enjoyable. All the best ~ Laura
I paid for two bowling games as well as…
I paid for two bowling games as well as two additional children at Tenpin. While the children were playing, I also ordered pizzas separately.
Later, I noticed an offer displayed on one of the screens advertising one hour of bowling with a free pizza. I asked a member of staff about it, and she confirmed that the offer was genuine. However, she said she would need to charge me for an additional game in order to apply the offer.
I found this confusing and disappointing, as I had already paid for my bowling and purchased pizzas separately without being informed that this promotion was available. Had I known about the offer beforehand, I would have chosen that option instead. I feel customers should be made aware of promotions at the time of purchase so they can make an informed decision.
2026年7月22日
Tenpin - Acton からの回答
Hi Diana, thank you for taking the time to write a review for Tenpin Acton. We apologise for any confusion and disappointment caused during your visit and that you had not been informed of the available offers. We will ensure your feedback is passed on for future improvements to be made. Details for our bowling deals can also be found on our website here: https://www.tenpin.co.uk/deals/ . We hope to welcome you back again soon! Best wishes - Adelaide
Tenpin - Acton からの回答
Hi Nicoleta, thank you for rating Tenpin Acton 5*! We're thrilled to hear that you had a great experience and had fun! We can't wait to see you back again soon! Best wishes, Jade
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