Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... もっと見る
企業が回答しました
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... もっと見る
企業が回答しました
Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
連絡先
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, 英国
- 0333 034 6100
3.6
まあまあ
212件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great place to be for a fun game night out
It was a lovely night out at Tenpin. We had lots of fun playing bowling and other games. The staff were helpful, drinks of choice were available. However, cleanliness of the environment leaves much to be desired. From the tables at the bar area to the toilets. I understand its a busy place but clearing tables after they have been used doesn’t take an awful lot of time. The loos aren’t cleaned frequently to maintain hygiene. One lady had to shout for a tissue while using the toilet and the lady in the next cubicle helped her with one. It would be great to see changes in these areas.
2026年1月24日
Tenpin - Cambridge からの回答
Hello Mimi,
Thank you for taking the time to rate Tenpin Cambridge 4 stars. We appreciate the feedback and are pleased to hear that you had fun playing bowling and that the staff were helpful. We are sorry to hear that the centre wasn't as clean and tidy as we would of liked. We hope that your next visit is a 5 star experience. All the best ~ Laura
Day out with friends
The control panel was easy to use and play was effortless.
We played pool afterwards, you just tapped your card to play.
Good fun.
2026年1月28日
Tenpin - Cambridge からの回答
Hi Ray
Thanks for the wonderful review. We're glad you found the control panel easy to use and that play was effortless. It's great to hear you enjoyed the pool and contactless card system. Thanks for your feedback! Best wishes - Clare
Good but karaoke equipment needs updating
We had a good time but it took some time to get set up. We came for karaoke but the microphones weren't working, we were told they'd run out of batteries and staff had to go out and buy some, then we switched rooms which was fine - though one of the mics in the new room didn't work very well and the other had to stay attached to the wall. We got our full hour's worth of time though.
2026年1月22日
Tenpin - Cambridge からの回答
Hi there, thank you for leaving feedback for Tenpin Cambridge. We are pleased to hear you had a good time and got your full hour of karaoke, but we are really sorry to hear you encountered issues with the equipment not working during your visit. We greatly appreciate you letting us know and we hope to find other solutions in the future. We hope to welcome you again soon! Best wishes - Kaylee
Tenpin - Cambridge からの回答
Hello Cath, Thank you for taking your time to leave us a great 5* review from your recent visit to our Tenpin in Cambridge. We are really pleased to hear that you had a wonderful time with us. We do hope to see you again soon. Many Thanks - Kimberley
They don’t give a c*%p about disabled guests
Disabled toilets were out of order with a sign that looked quite old. Luckily the cinema two floors above kindly allowed disabled guests to use their facilities.
Sadly I met someone else in the queue who said it was an ongoing issue.
Short version- this branch of Hollywood Bowl do not care about disabled guests or their duties to provide reasonable adjustments under the equality act.
2026年1月18日
Tenpin - Cambridge からの回答
Hello Jo, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are really sorry to hear the issues you faced during your stay with us. If you would like to discuss this with our team, please do reach out to us on customer.feedback@tenpin.co.uk. Our apologies - Kimberley
Tenpin - Cambridge からの回答
Hi Lewis, thank you for taking the time to review Tenpin Cambridge! We're sorry to hear about your experience, we will be sure to pass on your feedback to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge'. We hope to see you again soon! Best wishes - Adelaide
Lovely place
Had my son's 10th birthday party here and it was brilliant! The kids had an amazing time. Great venue, friendly staff, and everything ran smoothly. We'll definitely be back!
2026年1月17日
Tenpin - Cambridge からの回答
Hi Karina,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us. Its great to see your son's party was so perfect for you all, we love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Tenpin - Cambridge からの回答
Hi Jay, thank you for the excellent 5* review for Tenpin Cambridge! We're so pleased to hear that you had a fun visit and we look forward to welcoming you back again soon! Best wishes - Adelaide
Tenpin - Cambridge からの回答
Hi Kerry
Thanks for the wonderful 5* rating for Tenpin Cambridge. We're glad you found our location convenient and our staff helpful. Thank you for your positive feedback; it means a lot to us. Hope to see you back soon. Best wishes - Clare
We booked our company party at Tenpin…
We booked our company party at Tenpin in advance, and pre-booked our food. We have arrived early, as requested in the email, but upon check-in we were told that there were no bowling alleys available and were asked to wait an extra 30 minutes. We have agreed, and were told that the kitchen will start preparing our food. Finally we were given a lane, and the games themselves were fun. However, an hour later, once we finished bowling we still have not received our food. We sat down at one of the booths and I went to the bar to ask about it. The lady said she will notify the kitchen. We then waited another 30 minutes, and when the food arrived it was cold and mediocre. The southern fried chicken burger contained only two ingredients - an overcooked chicken tender and the bun - nothing else. I guess you do get what you pay for. I don't think I will ever book this venue again.
2026年1月10日
Tenpin - Cambridge からの回答
Hello there, thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are really disappointed to hear that your visit did not run smoothly. We are extremely disappointed to hear the wait times that you had to face. If you would like to discuss your recent visit with us further, please do reach out to our team on customer.feedback@tenpin.co.uk. Best Wishes - Kimberley
Bowling was good as useless but Very…
Bowling was good as useless but Very long line to get drinks at the bar all staff very slow. Bar area very dirty, no balls to choose apart from what’s on the lane. Toilets very dirty and no toilet roll in any toilets
2026年1月10日
Tenpin - Cambridge からの回答
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you enjoyed the bowling game with us. We will pass your comments onto our team regarding the service that you received. We do hope to see you again soon. Best Wishes - Kimberley
Terrible experience only one person on…
Terrible experience only one person on the check in with a very long queue waiting at least 20 mins then when bowling there was the last people drinks and food were still there also our lane the bowl started to smoke and was moved but the other people were still on the lane we were supposed to be relocated too and it was very unorganised. Then our drinks were made wrong and took over 30 mins to remake terrible service
2026年1月10日
Tenpin - Cambridge からの回答
Hello, we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley
Shambles
Arrived 15 minutes early to the booking like the email said to then be told that the booking wasnt until 9.20 pm (booking was 9pm) showed the email to be told "well thats not what the system is saying and theres nothing we can do". this was booked for a birthday and other things around it which messed up the rest of the evening. Went back to check in at 9.11 to be told come back in 8 minutes! No point in booking time slots if there going to over book or take in walkins and priorities those other the online paid bookings
2026年1月10日
Tenpin - Cambridge からの回答
Hello Amber, thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are extremely sorry to hear that your booking time had been changed. If you would like to discuss your recent visit with us further, please do reach out to our team via customer.feedback@tenpin.co.uk. Our apologies - Kimberley
When we went to lane there were dirty…
When we went to lane there were dirty glasses and food left and no cleaning done. Drinks order took ages even though not busy then just put on table half spilled on tray and no empties taken. Young staff need supervision as they are lazy if not.
2026年1月11日
Tenpin - Cambridge からの回答
Hello Adrian, Thank you for taking your time to leave us some feedback. We are sorry to hear that on arrival your lane was not cleared. We will pass your comments onto our team so we can look into this. Our apologies - Kimberley
Tenpin - Cambridge からの回答
Hi Lily
Thanks for the smashing 5* rating for Tenpin Cambridge. We're glad your kid enjoyed bowling! We appreciate you sharing your positive experience with us. Best wishes - Clare
Birthday treat totally ruined
Booked 2 games of bowling and food for 2 people at 17.00.
Got to our lane around 17.05… got through one game and our food came. The server didn’t bring salt only ketchup for our burgers and chips deal. So we had to queue back at till just to ask for salt… As we got back to our 2nd game, security came over at 17.25 and told us we had been too long in our lane (we also had a baby with us and take into consideration we are in our 40’s) made us feel extremely uncomfortable as he stood there with his radio and everyone gawping around us like we had done something wrong ! We explained calmly we had got to our lane just after 17.00 but he hung over us Only to be told 5-7mins later they had made a mistake we wasn’t over time !! By then we felt it had ruined our experience and sadly it was also a birthday treat over the new year, bowling here had turned in to a terrible evening. Never have we ever felt so uncomfortable at a bowling venue.
If you visit with a child or god forbid someone who actually needs extra time due to a disability I would hate for anyone to feel how we did !
2026年1月3日
Tenpin - Cambridge からの回答
Hi Murray
Thank you for taking the time to leave a review for Tenpin Cambidge. We're sorry your visit was unpleasant. We regret that the service and the interruption affected your experience, especially during a birthday celebration. We'll address the issues raised with our team to ensure a better environment for all our guests. If you would like to discuss your visit please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Cambridge" and a few details. We can then investigate and contact your. We appreciate your feedback. Best wishes - Clare
Revamp
It's changed from when I last went a few years ago. The lanes are more private and there was a big area for pool and arcade games. Overall quite enjoyable.
2025年12月30日
Tenpin - Cambridge からの回答
Hi Rachel, thanks for leaving a fab 5* rating for Tenpin Cambridge. We're glad you enjoyed your recent visit and noticed the changes! It's great to hear that you found the updated lanes and added game area enjoyable. Thanks for your positive feedback! Best wishes - Clare
A nice way to spend an hour on a rainy…
A nice way to spend an hour on a rainy day. We did the special Monday deal of £40 for a pizza and bowling for up to 6 (there were five of us). The pizza was much nicer than I expected. An hour for three kids and two adults was about a game and a half. Everyone had a great time.
2026年1月5日
Tenpin - Cambridge からの回答
Hi there, thank you for leaving Tenpin Cambridge an amazing 5* rating. We are really happy to hear you enjoyed your visit to us to get out of the rain. We hope to see you again soon! Best wishes - Kaylee
We had a great time at the karaoke.
2026年1月3日
Tenpin - Cambridge からの回答
Hi John, thank you for leaving Tenpin Cambridge a fantastic 5* rating. We are thrilled to hear you had a great time at karaoke and we hope to see you again soon! Best wishes - Kaylee
Good value but pizza was disappointing.
2025年12月31日
Tenpin - Cambridge からの回答
Hi Robert,
Thank you for your lovely 4* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us. However we are very sorry to hear the food was not up to standards. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。