Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... もっと見る
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Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... もっと見る
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Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... もっと見る
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Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... もっと見る
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企業情報
当該企業による記述
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
連絡先
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, 英国
- 0333 034 6100
3.6
まあまあ
212件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Food was absolutely appalling
Food was absolutely appalling! And for and hour you only get one and a half games not 2
2026年2月20日
Tenpin - Cambridge からの回答
Hello Lacie,
Thank you for taking the time to rate Tenpin Chichester 1 stars. We appreciate your feedback and are sorry the food was not good and you felt the games were short. All the best ~ Laura
Family outing to bowling
Family outing to bowling - we had a lovely time - so easy to book and everyone was so friendly - children loved the food
2026年2月19日
Tenpin - Cambridge からの回答
Hello Patricia,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We're happy to hear that you had a lovely family bowling outing! It's great that booking was easy and our team was friendly. We appreciate your feedback and hope to see you again soon! All the best ~ Laura
Never have an issue when going to…
Never have an issue when going to tenpin, it's a weekly trip for me and my partner we always have a blast and the staff are lovely.
2026年2月19日
Tenpin - Cambridge からの回答
Hi Zak
We're happy to hear that you and your partner consistently have a blast during your weekly visits! It's great to know our staff's friendliness enhances your experience. Thank you for your positive feedback. Best wishes - Clare
Great
Great, customer service were super helpful, I had somehow managed to click the wrong time after checkout, they were very helpful and changed straight away. The kids also had a fab time.
2026年2月13日
Tenpin - Cambridge からの回答
Hi there
We're happy to hear that our customer service team was so helpful in correcting the time! We're also glad the kids had a fantastic time. Thank you for your positive feedback! Best wishes - Clare
Amazing staff
Amazing staff.
Shame about some of the customers!
One member of staff, carrying a mop and bucket, was pushed into by a toddler and her mother. He ended up covered by the contents of the bucket, but he remained calm and polite despite being ignored by the customer.
I would return but on a quieter day. Great service. Thank you.
2026年2月16日
Tenpin - Cambridge からの回答
Hi Aleta, thank you for the fab 4* review for Tenpin Cambridge! We're so pleased to hear that enjoyed the service from our team and we will be sure to pass on your kind feedback. We look forward to seeing you again soon! Best wishes - Adelaide
Facilities were clean and well run
Facilities were clean and well run, staff were really helpful made for a very good experience
2026年2月17日
Tenpin - Cambridge からの回答
Hi Karen, thank you for leaving Tenpin Cambridge a wonderful 5* rating. We are very pleased to hear our staff had a positive impact on your experience and that our facilities are clean! We hope to welcome you back again soon. Best wishes - Kaylee
Not the best!
We paid for an hour of bowling and a pizza as deal for my daughter's birthday. We have two young children, one is 18 months old and we needed a highchair. In the WHOLE of tenpin, they have ONE highchair that has broken straps. This meant we couldn't use it because our 18 month old can climb out. So it was unsafe!
We were in the middle of our second game when the hour timer ended and literally cut our game off. This upset my daughter as it was her birthday treat!
The pizza that came with the deal was awful, it was burn and hard
2026年2月19日
Tenpin - Cambridge からの回答
Hello Bethany,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We appreciate you taking the time to share your experience. We're sorry the highchair was unsuitable and that the bowling time was cut short, impacting your daughter's birthday. We'll review our equipment and make sure it is up to regulation standards. We regret the pizza was not satisfactory and will address this with our team. All the best ~ Laura
Staff while booking in friendly and…
Staff while booking in friendly and helpful
The thing that spoilt it tables by the lanes were not cleared of dirty glasses and food containers very often
2026年2月19日
Tenpin - Cambridge からの回答
Hello Sarah,
Thank you for taking the time to rate Tenpin Cambridge 4 stars. We're happy to hear that our staff was friendly and helpful during booking. We regret that tables near the lanes were not cleared often enough. We appreciate your feedback and hope that your next visit is a 5 star experience. All the best ~ Laura
Tables dirty
Tables dirty
Customer service ignoring you
We got sticky table and asked for cleaning and take them ages to come and wiped
Bar customer service slow and moody like you annoy them when they are on the phone scrolling
2026年2月8日
Tenpin - Cambridge からの回答
Hi Vicky, thanks for leaving a rating and review for Tenpin Cambridge! We regret to hear that the cleanliness and customer service were not satisfactory. We'll address your feedback with our team to improve the customer experience in the future. Please feel free to send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' should you wish to discuss this further. We hope to have an opportunity to welcome you back again in the future! Best wishes - Rosie
Tenpin - Cambridge からの回答
Hi Charlie, thank you so much for the lovely 5* rating and review of Tenpin Cambridge. It's great to hear you had a fun time and found the venue met our usual standards. We hope to see you again for another 5* experience.
Take care,
Kirsty
Customer service was terrible
Customer service was terrible, we was told staff and managers would come and see us and help us no one showed, waited 40 mins for food after being told it was 10 minutes and the food was that bad it went back and we got a refund!
2026年2月7日
Tenpin - Cambridge からの回答
Hi Emma, thanks for leaving a rating and review for Tenpin Cambridge! We appreciate you taking the time to share your experience. We're sorry to hear that our service and food did not meet your expectations and that you had to wait longer than expected. We'll address this with our team to improve our service, but we're pleased to hear that a refund was issued for the inconvenience. We hope to welcome you back again in the future, for a much better experience! Best wishes - Rosie
Fun evening out for youth group
This was an excellent night out with our local youth group, catering to a range of needs.
2026年2月8日
Tenpin - Cambridge からの回答
Hello Catherine,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are delighted to hear that your youth group had a wonderful night at our venue. We are thrilled that your needs were catered too. We look forward to welcoming you back again soon for another 5* experience. All the best ~ Laura
Inattentive staff, poor value for money
Inattentive staff. Extremely loud music. So loud that one can hardly have a conversation.
Our alley broke down twice.
2026年2月7日
Tenpin - Cambridge からの回答
Hello there, We appreciate your feedback and apologize that our service and the music volume were not satisfactory. We're also sorry about the bowling alley issues. We'll address these concerns. We do hope to see you again soon for a much more enjoyable session. Many Thanks - Kimberley
All 4 lanes worked well without any…
All 4 lanes worked well without any breakdowns, as we had quite a few people with physical disabilities, there could have been more than two ramps to access the alley itself.
2026年2月9日
Tenpin - Cambridge からの回答
Hello Adrian, We're glad to hear that all lanes worked well for your group. We appreciate your feedback regarding the limited number of ramps and will consider this for future accessibility improvements. We do hope to see you again soon. Many Thanks - Kimberley
I had a deeply disappointing experience…
I had a deeply disappointing experience at the Cambridge site. I was in town meeting friends and family, and what was meant to be a fun afternoon turned into a very frustrating one.
We were a group of 12, spent around £180 on the lanes and also ordered food. Unfortunately, the food service was extremely poor. During our second game, I ordered two more portions of curly fries for the kids. After waiting 30 minutes with nothing arriving, I approached staff and explained that we were nearly finished with our game. I was told the food would be with us in two minutes. It never arrived.
Once we finished, I went to the counter to cancel the order as we were leaving. I was then told the food was ready and that someone had attempted to deliver it but had been told it wasn’t theirs. That may be possible, as half our group had finished early and their lane had been reassigned. Apparently the food had been brought over, but none of us saw it. I’m willing to give the benefit of the doubt that we may have been distracted by the game, however, the issue was never properly resolved. Even though I repeatedly told when I placed the food order that we are on lanes 11 and 12.
What surprised me most was the lack of ownership and attentiveness. When I expressed my frustration about the delay and handling of the situation, I was told I was being “rude”, and this came from managers. At that point, I simply walked out as I couldn’t be bothered to argue further.
A £10 refund is not going to make anyone rich, especially when I had already spent over £200. This was about courtesy, accountability, and basic customer service — all of which were significantly lacking. There is clearly room for improvement in staff training, particularly how customer concerns are handled.
I won’t be returning to Tenpin nor would anyone in our group.
2026年2月8日
Tenpin - Cambridge からの回答
Hello, We're very sorry to hear about the disappointing experience your group had at our Cambridge site. We regret the issues with your food order and the service you received. We appreciate you bringing this to our attention, and we'll address your concerns to improve our team's training and customer service. Thank you for your feedback. If you would like to discuss this further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Our apologies - Kim
We had our sons tenth birthday party…
We had our sons tenth birthday party and the kids had fab fun! The service was good and got us different lanes when we requested. Overall a very happy birthday boy!
2026年2月7日
自発的なレビュー
Tenpin - Cambridge からの回答
Hey, thank you so much for the lovely 5* rating of Tenpin Cambridge. We are thrilled to hear that your son has a brilliant birthday spent with friends. Hope to see you back again soon.
Take care,
Kirsty
Staff lovely
Staff lovely. The cleanliness wasn't great. Rubbish on floors and tables, tables dirty. Our lane was full of empty glasses and sticky table, surely this should of been checked and cleaned after the last bowlers, ready for the new bowlers, would of made our bowling experience a lot nicer.
2026年2月1日
Tenpin - Cambridge からの回答
Hi Lisa, thank you for the review of Tenpin Cambridge! We are pleased to hear that you found our team lovely, but we are very disappointed to hear the rest of your visit was not as enjoyable as we would have liked! Please be assured all of your feedback will be passed to the team to ensure improvements are met and we hope to welcome you back again soon! Best wishes - Mel
Tenpin - Cambridge からの回答
Hi Casey, thank you for leaving Tenpin Cambridge a fantastic 5* review! We're so happy to hear that the karaoke experience was enjoyable, and the kids had a fantastic time! Thank you for sharing your positive feedback with us. We look forward to seeing you again in the future! Best wishes - Rosie
The staff were very helpful and…
The staff were very helpful and welcoming. The booking was on time. My kids enjoyed themselves.
2026年2月1日
Tenpin - Cambridge からの回答
Hello Amanda, Thank you for taking your time to leave us an excellent 4* review. We are pleased to hear that you enjoyed your recent visit to us and found our staff helpful throughout. We do hope to see you again soon. Many Thanks - Kimberley
Fun for all
We had a good time, the only issue with had was a long wait for food and drinks to be served to the lane. Overall was a good experience and we will come back soon
2026年2月3日
Tenpin - Cambridge からの回答
Hi, thank you for the 4* rating of Tenpin Cambridge. We are pleased to hear that you had a fun bowling experience, despite the wait times for food and drinks being longer than usual. Hope to see you back again soon for a better experience.
Take care,
Kirsty
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