Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... もっと見る
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Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... もっと見る
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Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... もっと見る
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Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... もっと見る
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企業情報
当該企業による記述
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
連絡先
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, 英国
- 0333 034 6100
3.6
まあまあ
212件のレビュー
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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The place is too crowded for birthday…
The place is too crowded for birthday parties and food arrived very late. They didn't serve the icecream for what I have paid.
2026年7月14日
Tenpin - Cambridge からの回答
Hi Sri, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear that your party booking was not as much fun as we would have liked and that you did not receive your ice creams! Please be assured your feedback will be sent to the relevant team to ensure improvements are made and should you wish to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as ' Review - Cambridge' Best wishes - Mel
Low staff
Me and my friend went into the bar area to grab a drink before going up to the cinema. However, we were unable to get a drink as there were no staff to be seen. We sat and waited at a table for 40 mins and a staff member showed up at the bar as we were leaving. There was also rubish and empty glasses on a number of tables.
2026年7月13日
Tenpin - Cambridge からの回答
Hi Cate, thank you for leaving a review of Tenpin Cambridge! We are very sorry to hear that you were unable to purchase a drink at the bar! This is certainly not the experience we would like for our guests and so please be assured your feedback will be sent to the team to ensure improvements are met! In the meantime, we hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Bad customer care
We took a huge school trip that we had booked 10 months in advance. We paid 2 weeks before, as per the terms and conditions. When we got there the (very rude) manager told us that we hadn't paid and we weren't allowed to play unless we paid by card. They made all of the students stand outside in 35 degrees. They finally found the paid invoice but still weren't apologetic. Bad customer care
2026年7月14日
Tenpin - Cambridge からの回答
Hello, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear of your recent experience! We pride ourselves on excellent customer service so we are disappointed to hear this was not the case! Your feedback is very important to us so please be assured this will be sent to the relevant team! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' Best wishes - Mel
Great Tenpin
The games are fun and the people working there are helpful and kind! Thank you for your service!
2026年7月14日
Tenpin - Cambridge からの回答
Hi Anastasia, thank you so much for leaving such a great 5* review of Tenpin Cambridge! It is so lovely to see so much fun was had and we very much look forward to welcoming you back again soon! Best wishes - Mel
Not too busy, quick to check in, but balls are filthy
Not too busy and quick to check in.
However the balls are filthy, I don’t like touching them or putting my fingers in them, I don’t like kids using them, it’s a health hazard. I really think yuu need to disinfect them and visibly show that they are being cleaned regularly. The idea of eating snacks with fingers at the same time as using those balls is revolting.
2026年7月14日
Tenpin - Cambridge からの回答
Hi Emma, thank you for the 3* review for Tenpin Cambridge! We're glad that you were able to check in quickly, but we are sorry to hear that there had been issues with the bowling balls. We will ensure your feedback is passed to the correct team to be looked into. We hope to see you again soon! Best wishes - Adelaide
Karaoke at Tenpin Cambridge
We had a 12th birthday party at Tenpin Cambridge, the girls had a great time but the screen was set to 30 mins less than I had booked for and I had to find someone to add the extra time when it stopped. We also ordered pizza for a specific time as one person was leaving early but the order was not put through, even though I went to follow up twice before being informed that the order hadn't been sent to the kitchen. A bonus is that the rooms are airconditioned and if you ask at reception they will give you a discount for the parking.
2026年7月11日
Tenpin - Cambridge からの回答
Hi Claire, thank you for your 4* review of Tenpin Cambridge! It's lovely to hear that the children enjoyed the karaoke party and that you found the air conditioning and the discounted parking to be an added bonus. However, we are very sorry to hear about the issues with the time in the room and the food order and we will make sure that this is passed across to the relevant team for future improvements. Best wishes-Leila
We really liked the session however the…
We really liked the session however the air conditioning was not switched on which made the day so suffocating on a really hot day.
2026年7月14日
Tenpin - Cambridge からの回答
Hi Naga, thank you for taking the time to review Tenpin Cambridge! We're pleased that you enjoyed the bowling, but we are sorry to hear that the venue had been too hot. We will ensure your feedback is passed on to be looked into. We hope to see you back again soon! Best wishes - Adelaide
My daughter had the best day ever
My daughter had the best day ever! Staff were very kind and helpful. All very well organised.
Thank you so much 😊
2026年7月7日
Tenpin - Cambridge からの回答
Hello PR,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are so happy to hear your daughter had the best day and that our team was kind and helpful. We hope to see you again soon! All the best ~ Laura
The guy on customer service was not the…
The guy on customer service was not the happiest said I had booked gave my name he just said lane 3,it was our fist time visiting so I just said do I just over there he replied with a blunt yes.
Easy to use set up process to start bowling.
Place was tidy.
2026年7月5日
Tenpin - Cambridge からの回答
Hi Ippyt, thank you for taking the time to leave a review of Tenpin Cambridge! We are pleased to hear you enjoyed your bowling and found our venue clean. However, we are very sorry to hear that the customer service you received fell short of our usual high standard! We will most certainly pass all of your feedback onto the team to ensure improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel
always a great time there
always a great time there, the staff is very friendly and helpful!
2026年7月7日
Tenpin - Cambridge からの回答
Hi Cristina, thank you very much for the lovely 5* review of Tenpin Cambridge! We are delighted to hear you always enjoy your visits with us and we really hope to welcome you back again soon! Best wishes - Mel
Had a good time, but could be cleaner
4 of us went bowling to Tenpin and we had a good time, but with one issue.
The good:
- on arrival we were first told we will have to wait longer than expected for our lane. However, another member of the staff found a free lane, so in the end we were actually able to start quicker than planned
- there were no technical glitches with the lane and everything worked as it should
- drink ordering online was convenient and our drinks arrived relatively quickly
The bad:
- when we arrived, the table in our lane was absolutely filthy. It was full of old glasses, and the table itself was sticky from spilled drinks. We played 2 games and no-one at any point came to clean it up, even though they brought our drinks and saw the state of it (there was barely any space to put our drinks on). Perhaps we could have chased the staff and asked them to clean it, but I don't think we should have to do it.
Overall, we enjoyed the game, but the cleanliness levels spoiled our experience a bit.
2026年6月6日
Tenpin - Cambridge からの回答
Hi Seb, thank you for the 4* review for Tenpin Cambridge! We're glad that you enjoyed the bowling and that you were able to begin your games quickly, however we are sorry to hear that there had been issues with the cleanliness of the tables at the lanes and that this had impacted your visit. We really appreciate your feedback and will ensure this is passed on to be looked into and for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide
Tenpin - Cambridge からの回答
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are so pleased to hear that you found the venue to be great value for money and for your feedback regarding birthday parties. We hope to see you again soon for another 5* experience. Best wishes, Jade
Great party
Great party, very smooth . Helpful staff. Balloons were a great hit with the kids.
The only thing was - two pizza slises seemed too little.
2026年7月1日
Tenpin - Cambridge からの回答
Hi Debbie, thank you so much for rating Tenpin Cambridge 5*! We're so pleased the party went smoothly and that our staff were a great help! We will be sure to pass your feedback on regarding the food and appreciate your comments. Best wishes, Jade
We had 2 lanes for 3 games for our…
We had 2 lanes for 3 games for our son’s birthday at a cost of £240 & one kept breaking, balls where getting jammed, the rails wouldn’t go up for those that had requested it then one side just stayed up for the rest of the time we was there, such a shame, that & no air con on a very hot day meant we’d definitely doing better research before booking this type of entertainment in the future
2026年6月28日
Tenpin - Cambridge からの回答
Hello Kevin,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about the numerous issues you encountered with the lanes and the lack of air conditioning during your son's birthday celebration. We understand your frustration and will be addressing these concerns internally to improve our facilities and service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
We had so much fun on the karaoke
We had so much fun on the karaoke, and the arcades ,the only down side would be if the karaoke could be videoed or had a thing where you could have your photo taken, but other than that we had a brilliant time and are planning on doing it again alongside the bowling
2026年6月29日
Tenpin - Cambridge からの回答
Hello Samantha,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We're so glad to hear you had such a brilliant time enjoying our karaoke and arcades! It's a great suggestion about the video or photo option for karaoke, and we appreciate your feedback. We look forward to welcoming you back for more fun, especially with the bowling next time! All the best ~ Laura
Great spot for fun
Great spot for fun! Tenpin is an amazing place for entertaining friends and family. The food and drink prices are absolutely perfect and very wallet-friendly.
2026年6月17日
Tenpin - Cambridge からの回答
Hi Florin, thank you for your 5* review of Tenpin Cambridge! We are so glad to hear you found your recent visit to be entertaining, perfectly priced and the best spot for lots of fun! We hope to see you again soon! Best wishes - Leila
Tenpin - Cambridge からの回答
Hi Zoe,
Thank you for your lovely 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
No staff around to help ended up…
No staff around to help ended up waiting for long periods of time to sort issues with bowling lane and getting drinks. Food was very small and inconsistent serving size and quality low. One of the most annoying parts of the visit was that we had a group of 6 and there isn’t enough space on the tiny half table and seating for everyone so we were using the empty lane table joined to ours. A staff member appeared and poured away drinks and took glasses that were full and when we asked for our drinks back she said ‘it’s not on your lane so I can clear them’ probably £20 worth of drinks and some of our food taken too.
2026年6月19日
Tenpin - Cambridge からの回答
Hello Lucy,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. Thank you for sharing your feedback about your recent visit. We are truly sorry to hear about the issues you experienced with staffing, service, and the quality of our food. We also regret the misunderstanding regarding your drinks and table space. We are reviewing your comments with our team to prevent similar situations. All the best ~ Laura
The game area is a disaster
The game area is a disaster, e.g.you are trying to play snooker, balls missing, getting stuck, not easy to get someone to help you. I had not been there for years, it will take a long time to go ahain i think.
2026年6月17日
Tenpin - Cambridge からの回答
Hello V Thanopoulos,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about your disappointing experience with our game area. We are addressing the issues with the snooker tables and staff assistance to prevent this from happening again. All the best ~ Laura
No air-conditioning
We went on a very warm day, they do not have air-conditioning! Bumpers were either stuck up or down, not helpful when for a family of different abilities! Not enough staff!
2026年6月24日
Tenpin - Cambridge からの回答
Hello Kelly,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We appreciate you sharing your experience. We are sorry the warm conditions and bumper issues impacted your family's visit. We are reviewing staffing to improve service. We hope that your next experience is a 5 star experience. All the best ~ Laura
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