Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... もっと見る
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... もっと見る
企業が回答しました
Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
連絡先
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, 英国
- 0333 034 6100
3.6
まあまあ
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic from booking to leaving
Fantastic from booking to leaving. The staff were very helpful and friendly. Would recommend
2026年4月29日
Tenpin - Cambridge からの回答
Hi Sharon
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you found our staff helpful and friendly from start to finish. Best wishes - Clare
It was great and we are enjoying it
2026年4月29日
Tenpin - Cambridge からの回答
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Cambridge. We do hope to see you again very soon. Many Thanks - Kimberley
Food timing
We had a very enjoyable time overall – the bowling and atmosphere were great.
The only issue was with the food service. It was brought out without checking with us about the timing, and not all guests had arrived yet, so the food went cold while we waited. It would be much better if staff could confirm with the organiser when to serve the food.
2026年4月29日
Tenpin - Cambridge からの回答
Hello there, Thank you for taking your time to leave us a brilliant 5* review! We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Cambridge! We will pass your comments onto our team regarding the meals. We do hope to see you again very soon. Many Thanks - Kimberley
Fun activity for a birthday party
Easy to book the activity and the line was ready on time.
2026年4月29日
Tenpin - Cambridge からの回答
Hi Audrey
We appreciate your 5-star rating! We're so glad booking was easy and your lane was ready for you. We hope to see you again soon! Best wishes - Clare
Very fun experience and very easy booking!
We had a very good time. The only minor thing is that there were not enough balls for everyone and we ended up sharing a single ball between two persons.
2026年4月29日
Tenpin - Cambridge からの回答
Hi Rafael
We're glad you had a very good time. We appreciate your feedback regarding the ball availability and regret that you had to share. We'll review our equipment allocation. Best wishes - Clare
Over all the visit was ok
Over all the visit was ok, staff were helpful and greeting, just the equipment could do with some maintenance. The lane bumpers needed to be switched off by the desk only as the buttons on the screen wouldn't allow us and then went to the pool table after and it was missing 2 balls. As I say when notified the staff immediately came and helped but it put a bit of a tarnish on the visit. Also the soft drinks tasted too much of syrup and not the actual drinks.
2026年4月29日
Tenpin - Cambridge からの回答
Hi Adam
Thank you for your feedback. We're glad to hear that you found our staff helpful. We regret to hear about the equipment issues and the soft drinks. We'll address these concerns to improve our guest experience. We appreciate you bringing this to our attention. Best wishes - Clare
We all had a fab time bowling
We all had a fab time bowling.
There wasn't many staff on and we had to wait for sometime at the bar before somebody came.
2026年4月29日
Tenpin - Cambridge からの回答
Hi Claire
We're glad you had a fab time bowling. We regret the wait at the bar due to limited staff and appreciate your feedback; we'll address this. Best wishes - Clare
Staff are slow lazy and not polite
Staff are slow lazy and not polite. Toilets are disgusting and lanes keep failing with bumpers. Food is averagely poor and beer lines are filthy no one wants stinky drinks in dirty glasses
2026年4月21日
Tenpin - Cambridge からの回答
Hello, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear your recent visit was not as much fun as we would have liked! Please be assured all of your feedback will be passed onto our management team to ensure improvements are made and in the meantime we really do hope you will consider visiting us again in the future! Best wishes - Mel
Bad food, lane dirty, staff nowhere to be seen
The lane was dirty, with food bits on the table and seating and floor.
Ordered food as we arrived and finished our bowling game while waiting and then had to wait a further 15mins more after that, a total of 50mins for a hot dog, chicken nuggets and some curly fries. Then, the food came out over cooked with over half of the fries inedible.
The staff were unavailable and hard to find when we had issues on the lane. Resorted to walking down the opposite lane to fit it ourselves as we could not find anyone to help us.
Very poor experience
2026年4月17日
Tenpin - Cambridge からの回答
Hello Simon,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We're sorry that the lane wasn't clean and that your food took a long time and wasn't prepared well. We'll share your feedback regarding the food and staff availability to improve our guest experience. We hope that your next visit is a 5 star experience. All the best ~ Laura
Understaffed venue that could be much better
We prebooked for a two game bowling session. On arrival we were told our session would start late so we went to do Karaoke instead. The touchscreen in the room didn't work, sigh. We then had to wait again to get on our lane because there simply was not enough staff. The guys that were there were doing their best but it was a thankless task for them to keep things moving.
2026年4月15日
Tenpin - Cambridge からの回答
Hi James, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear that your lane was not ready upon arrival and there were some technical issues with the karaoke booth! Your feedback is extremely important to us so please be assured all will be sent to the team so that improvements can be made! We do hope this will not stop you for visiting us in the future and we hope to welcome you back soon! Best wishes - Mel
Staff were very helpful
Staff were very helpful. We had a problem with lane 16 the bumpers would not stay up but we enjoyed the game never the least the bumpers were for a 3 year old
2026年4月15日
Tenpin - Cambridge からの回答
Hi there
We're glad you found our staff helpful and that you enjoyed your game. We appreciate you bringing the bumper issue on lane 16 to our attention, and we'll look into it. Thanks for the feedback! Best wishes - Clare
My six year old grandson stayed with us…
My six year old grandson stayed with us for a week in the Easter holidays. I had numerous events planned for the week but when I asked him at the end of the week which he enjoy the most, without hesitation he said Tenpin bowling. That says it all for me.
2026年4月15日
Tenpin - Cambridge からの回答
Hello Mari,
Thank you for taking the time to rate Tenpin Cambrudge 5 stars. We're happy to hear that your grandson enjoyed his time with you, and that our bowling experience was his favorite activity. Thank you for sharing your positive feedback; it truly means a lot to us. All the best ~ Laura
Great staff and great fun
2026年4月15日
Tenpin - Cambridge からの回答
Hi Marius, thank you for leaving Tenpin Cambridge an excellent 5* rating. We are so pleased that our staff had a positive impact on your visit and that you had a great time with us! We look forward to seeing you again soon. Best wishes - Kaylee
We paid for a game of bowling for 8 of…
We paid for a game of bowling for 8 of us - only to be told 30minutes into the game that the lane was needed for someone else and we would have to leave. Not a great service after paying over £70 - we didn’t pay for a specific timeframe but a game of bowling which we were then told we couldn’t complete. Really poor customer service.
2026年4月15日
Tenpin - Cambridge からの回答
Hi Amy, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that you were unable to finish your game of bowling. If you would like to discuss this further, please send us an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
It was fun, a good experience
It was fun, a good experience and the staff were polite and helpful which is very important. Some of the toilets needed cleaning, and we had a 15 or so mins wait for our lane. Otherwise all good.
2026年4月15日
Tenpin - Cambridge からの回答
Hi Jane, thank you for leaving Tenpin Cambridge a great 4* rating. We are so glad to hear you had a nice time with us and that our staff had a positive impact on your visit. We greatly appreciate the feedback regarding the toilets and will ensure this is passed on to the team. We hope to see you again soon! Best wishes - Kaylee
Awesome bowling
Awesome bowling, good service, cheap drinks. Wish the bathrooms were a bit nicer though.
2026年4月15日
Tenpin - Cambridge からの回答
Hi Danyka,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Poor customer service.
Very poor customer service from the staff. When approached, they were dismissive of any questions or queries.
The food was also delivered late.
The balls were not in great condition, and there were only a few medium-sized ones available. We ended up having to find one that no one was using and share it within the group, as the rest were either too heavy or too small.
On the day we attended, there was only one till with a staff member available to help with queries, so there was always a queue, even just to ask a simple question or request assistance.
2026年4月9日
Tenpin - Cambridge からの回答
Hi Adriana, thank you for taking the time to review Tenpin Cambridge! We're sorry to hear that there had been issues with the service and the bowling balls during your visit, and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
We always have a great time
We always have a great time
Bowling slight problem with the ball
Getting stuck but was quickly
Sorted out
2026年4月10日
Tenpin - Cambridge からの回答
Hi Joanne, thank you for the lovely 5* review for Tenpin Cambridge! We're sorry that there had been technical issues during your games but are glad to hear that this was able to be resolved by our team. We look forward to seeing you again soon! Best wishes - Adelaide
Unfortunate experience.
Unfortunately bowling balls were repeatedly lodged and disrupted our play time on around 5 occasions.
Whilst initially dealt with, we then had to queue up each time for an average time of 5 minutes on each subsequent occasion to have this fixed. We were moved lanes twice.
To compound things, we then had to deal with a member of staff who accused me of showing 'attitude' for requesting a refund despite our shortened game time, queueing times (despite the lack of other people queueing at the bar on what was a quiet Monday night) and overall poor experience.
We've loved coming here before and it's been a delight for our children too. Apart from one staff member working behind the bar, everyone else was courteous in dealing with us, but this has somewhat marred our overall hope of a memorable night out for our family. We hope next time is better.
2026年4月13日
自発的なレビュー
Tenpin - Cambridge からの回答
Hi there, thank you for taking the time to write a review for Tenpin Cambridge! We are very sorry to hear that there had been technical issues during your games, a long wait time for these issues to be resolved, and for any disappointment caused. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team. We hope to see you again soon for a better experience! Best wishes - Adelaide
Making memories and enjoying the moment
Excellent work guys thank you for such it was a memorable day spent with my children and grandchildren xx
2026年4月8日
Tenpin - Cambridge からの回答
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are delighted to hear that you had a memorable day with your children and grandchildren. We hope to see you again soon for another 5* experience! Best wishes, Jade
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。