Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... もっと見る
企業が回答しました
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... もっと見る
企業が回答しました
Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
連絡先
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, 英国
- 0333 034 6100
3.6
まあまあ
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Unfortunate experience.
Unfortunately bowling balls were repeatedly lodged and disrupted our play time on around 5 occasions.
Whilst initially dealt with, we then had to queue up each time for an average time of 5 minutes on each subsequent occasion to have this fixed. We were moved lanes twice.
To compound things, we then had to deal with a member of staff who accused me of showing 'attitude' for requesting a refund despite our shortened game time, queueing times (despite the lack of other people queueing at the bar on what was a quiet Monday night) and overall poor experience.
We've loved coming here before and it's been a delight for our children too. Apart from one staff member working behind the bar, everyone else was courteous in dealing with us, but this has somewhat marred our overall hope of a memorable night out for our family. We hope next time is better.
2026年4月13日
自発的なレビュー
Tenpin - Cambridge からの回答
Hi there, thank you for taking the time to write a review for Tenpin Cambridge! We are very sorry to hear that there had been technical issues during your games, a long wait time for these issues to be resolved, and for any disappointment caused. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team. We hope to see you again soon for a better experience! Best wishes - Adelaide
Making memories and enjoying the moment
Excellent work guys thank you for such it was a memorable day spent with my children and grandchildren xx
2026年4月8日
Tenpin - Cambridge からの回答
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are delighted to hear that you had a memorable day with your children and grandchildren. We hope to see you again soon for another 5* experience! Best wishes, Jade
Save your money
The barriers where broken when we put them up, tables where covered in liquid, and the bowling balls got stuck and took the staff ages to fix, the staff also weren’t welcoming at all but tbf they don’t get paid enough to care probably
2026年4月8日
Tenpin - Cambridge からの回答
Hi there. We're sorry to hear about the issues you encountered during your recent visit to Tenpin Cambridge. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' if you would like to discuss this matter further. Best wishes, Jade
Booked an hour with pizza for £40 which…
Booked an hour with pizza for £40 which I thought reasonable . However because of a blockage we didn’t have enough time to complete the second game when it auto cut off !
2026年4月8日
Tenpin - Cambridge からの回答
Hello Kevin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you found our deals good value. However, we are disappointed to hear that the bowling game was delayed due to a tech issue. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Tenpin - Cambridge からの回答
Hi Thomas. Thank you for rating Tenpin Cambridge 5*! We're so glad you had fun and looking forward to welcoming you back soon. Best wishes, Jade
I thought it was a lovely venue with a…
I thought it was a lovely venue with a good variety of games to play but the pool ques were in bad condition and the pool games were very expensive a game of pool shouldn’t be more than a pound a game
2026年4月8日
Tenpin - Cambridge からの回答
Hi Tyler, thank you for rating Tenpin Cambridge 3*! Thank you very much for this feedback, we value all feedback from our customers and will be sure to pass these comments on. Best wishes, Jade
Nice time with family
2026年4月8日
Tenpin - Cambridge からの回答
Hello Martin, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
I organised a bowling event for a group…
I organised a bowling event for a group of around 20 people. Overall, we had a really good time.. the bowling itself was fun and it worked well as a group activity, so I would still recommend it as an outing.
That said, there were a few issues with the service. Some people arrived a bit later, and we were told we had to wait until everyone was there before starting, which was fair enough. However, we were also asked to order all our drinks upfront, which didn’t feel very flexible as not everyone was ready to decide straight away.
We had booked a package that included two games and one drink each. A few people didn’t end up coming, and we were initially told we could still use those extra drinks, which we appreciated. But when we later tried to get what should have been one of the remaining drinks, we were told it had already been taken. This didn’t seem right since I had been keeping track of the orders, and the way it was explained came across a bit abrupt and dismissive.
It was also very busy at the time, with quite a few groups arriving at the same time, so it’s possible there was some confusion and someone else may have been given one of our drinks by mistake. Unfortunately, this meant we ended up having to buy extra drinks separately.
Still had a really nice time overall, but I do think the service and customer experience could be improved a bit.. especially when it comes to flexibility and handling larger group bookings.
2026年3月26日
Tenpin - Cambridge からの回答
Hi there. Thank you for taking the time to review Tenpin Cambridge! We're glad you had a good time overall bowling with your group. We appreciate your feedback regarding the drink service and the initial inflexibility with ordering. We'll review our procedures for large groups to improve the customer experience and avoid similar issues in the future. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge'. We hope to see you again soon for hopefully a 5* experience next time. Best wishes, Jade
Great lanes
2026年4月1日
Tenpin - Cambridge からの回答
Hello, thank you very much for the fabulous 5* review of Tenpin Cambridge! We are really happy to see you had the best time and we can't wait to see you again soon! Best wishes - Mel
Bad experience
I paid for this as a treat for my daughter for her friends birthday. We paid for an hour of play and the lane broke down so they didn’t get the full hour. She said the staff were rude and miserable and practically threw the pizza at them. They then went to play in arcade and pool table took money and then change machine wasn’t working so they couldn’t get money to play in the arcade
2026年3月30日
Tenpin - Cambridge からの回答
Hi Hayley, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that the lane malfunctioned, the service was poor, and there were issues with the arcade games. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for any inconvenience that was caused and we do hope to see you again for a better experience.
Take care,
Kirsty
Bowling always great
Bowling always great. Staff are friendly but so incredibly slow serving. It seems to take 2 of them to carry out a task
2026年4月1日
Tenpin - Cambridge からの回答
Hi Anna,
Thank you for your amazing 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon. Best wishes- Steph
Tenpin - Cambridge からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly and helpful and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph
Service with a smile would be great
Service with a smile would be great , very rude service and blunt, the blowing on my lane and lane next to us stopped working and we had to wait 10mins for it to be fixed and we payed for 1hour only got 50 minutes. The arcade pool tables took my pounds and didn’t work and the machine to change cash to coins didn’t work so we couldn’t use arcade after the pool took the pounds.
2026年4月1日
Tenpin - Cambridge からの回答
Hi, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that there was some technical issues during your recent visit, causing your session to be cut shorter. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for the inconvenience caused and we do hope to welcome you back again for a much better experience.
Take care,
Kirsty
I waited 35 minutes for a cheese and…
I waited 35 minutes for a cheese and pesto panini and a Pepsi max and there wasn’t any pesto in the panini
2026年4月1日
Tenpin - Cambridge からの回答
Hi there, thank you for taking the time to review Tenpin Cambridge! We're very sorry to hear that there had a been a long wait for your order to arrive and that there had been an issue with the food. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Cambridge'. We hope to see you again soon! Best wishes - Adelaide
Quite an eventful night.
I made multiple strikes and ended up winning, easy. Then I hit the arcades and won, easy.
Quite an eventful night.
2026年3月25日
Tenpin - Cambridge からの回答
Hi there, thank you the amazing 5* review for Tenpin Cambridge! We're so pleased to hear that you had an eventful night and that you enjoyed the bowling and arcades. We can't wait to see you back again soon for more bowling fun! Best wishes - Adelaide
The staff was really great and helped…
The staff was really great and helped me as I am a regular customer love bowling was given a voucher for 2 for 1 game offer for my next visit lots to do arcades snooker karaoke rooms too
2026年3月25日
Tenpin - Cambridge からの回答
Hi there
We're delighted you enjoyed your visit and that our team was helpful. It's great you appreciate the bowling and other activities. Thank you for your positive feedback and 5-star rating! Best wishes - Clare
Friendly and attentive staff. Check their website for promotions to save money.
We have some friends visiting and decided last minute going bowling. At the place, we realised that it was much more expensive that we expected and decided to cancel it. However, the staff who attended us, gave us some advice and suggested to booking it online (despite we were already at the location) and apply for the online discount.
So we played two games, order some drinks and food and we had a great and funny afternoon.
We are grateful to the staff. They were also very friendly and attentive. The installations are great, the music is not too loud and allow conversation. The lanes seats are comfortable. There are good combinations of food and drinks when booking to save money.
My advice is to check previously on their website and ensure that you book with some of the deals, otherwise is expensive.
2026年1月29日
Tenpin - Cambridge からの回答
Hello there. We're glad you enjoyed your visit and appreciate you sharing your recent experience at our Tenpin in Cambridge. We're happy to hear that our staff was helpful in finding a way for you to enjoy bowling with your friends, and that you found the atmosphere to your liking. Thank you for the recommendation to check our website for deals! - Many Thanks - Kimberley
We were so well taken care of and they made the birthday girl feel so special.
A wonderful place to have a birthday party.
2026年3月22日
Tenpin - Cambridge からの回答
Hello Jeremy, Thank you for taking your time to leave us some comments from your recent visit to our Tenpin at Cambridge. We are so pleased to hear that you had a wonderful time at our site. We do hope to see you again very soon. Many Thanks - Kimberley
Great games
Booked a couple of games here.... we had children and pensioners in our group! Lanes were clean and ready, easy to check in and play. Staff were friendly and helpful. Perhaps music a little loud but we enjoyed our games.
2026年3月25日
Tenpin - Cambridge からの回答
Hi Abi, thank you for leaving Tenpin Cambridge a lovely 4* rating! We're glad you enjoyed your games with your group! We appreciate your feedback regarding the music volume and are happy that our lanes and staff met your expectations. Thanks for your review and we hope to see you again soon! Best wishes - Rosie
Tenpin - Cambridge からの回答
Hi Kev, thank you for leaving Tenpin Cambridge a rating! We greatly appreciate your 4-star rating and are so glad you regularly enjoy your visits with us. Thank you for your continued patronage! We look forward to seeing you again soon! Best wishes - Rosie
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