Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... もっと見る
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We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... もっと見る
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It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
連絡先
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, 英国
- 0333 034 6100
3.2
まあまあ
217件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Don’t book online
I paid twice as much booking online as I would have by just turning up. Disgraceful.
From your reply you clearly didn’t read my review properly.
2026年2月19日
Tenpin - Coventry からの回答
Hello Claire,
Thank you for taking the time to rate Tenpin Coventry 1 stars. We are sorry you were unhappy with the walk in prices. Our prices online are the cheaper prices we offer and walk in prices can be as much a 50p per person more expensive. We hope you enjoyed your visit and appreciate you feedback. All the best ~ Laura
Queues and poor service
Had to queue 25mins past my time slot to get in. No staff available to talk to.
No tables to sit at or out coats/shoes.
Children fighting and swearing.
Left early.
Tried to email them to give feedback but email didn’t work for the soft play.
2026年2月20日
Tenpin - Coventry からの回答
Hello Alicia,
Thank you for taking the time to rate Tenpin Coventry 1 star. We appreciate you taking the time to share your experience. We're sorry your entry was delayed, and there was a lack of seating and supervision. We are sorry you weren't able to enjoy your whole visit. All the best ~ Laura
Food review
We pre booked our experience 1 game with food, the food didn't arrive we asked the staff who said it was being plated, then we asked again and he said it will be 10mins then comes back and tells us that they haven't even received any food order for lane. The food then arrives stone cold and hard. We complained to the manager got our food out to us within 10mins hot and fresh,
2026年2月21日
Tenpin - Coventry からの回答
Hello Ben,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We regret to hear about the issues with your food order and its delayed, cold arrival. We appreciate you bringing this to our attention. We're glad the manager was able to resolve the situation. We'll review your experience to improve our service. All the best ~ Laura
Booking was very easy quite simple and really enjoyable
Booking was very easy quite simple and straightforward to do. We enjoyed ourselves and were shocked at how much it has changed (for the good) as half the family enjoyed the escape room.
I think maybe have more than one till or person(s) asking about bookings on certain days due to length of queue
Other than that spot on and will be booking again soon maybe with more people for bowling
2026年1月17日
Tenpin - Coventry からの回答
Hi Dal, thank you for the brilliant 5* rating and review of Tenpin Coventry, We are thrilled to hear that you had a great time. Your feedback will be passed on for future improvements. We can't wait to welcome you back for another fun time.
Take care,
Kirsty
We went for soft play, darts and pool
We went for soft play, pool and darts. Pool and darts was great, easy enough to get a table and darts was simple to book and play. Soft play however was a nightmare and ruined the experience. It was so busy and noisy in there that my younger one (who is 6 and not exactly timid) wouldn't play in there as it was to loud and busy. Even playing pool it got to much as the noise from the soft play was unbearable at times. I've got 2 young kids so am very used to soft play but I just felt they let way to many in this one.
2026年2月19日
Tenpin - Coventry からの回答
Hi Lauren
We appreciate you taking the time to share your experience. We're glad you enjoyed the pool and darts. We're sorry to hear the soft play area was too crowded and noisy, impacting your visit. We'll review the capacity to improve the environment. Hope to see you back soon. Best wishes - Clare
Law was filthy
Lane was filthy
Waited so long for someone to come and help I did it myself.
Slushy has spilt on the seat and floor so it was really sticky.
Another family 2 aisles down kept walking in the live bowling lanes all the way down to the pins but were not challenged by any staff member despite securing noticing.
It was very distracting as at times they walked into our aisle affecting our game.
2026年2月14日
Tenpin - Coventry からの回答
Hello Beth,
Thank you for taking the time to rate Tenpin Coventry 1 star. We're sorry your lane was not clean and that you had to resolve the issue yourself. We're also concerned about the other family's behavior and will share your feedback with the team for improvements. We do hope we are able to welcome you back again soon and your next visit is a 5 star experience. All the best ~ Laura
Not enough balls in the 8 - 10 weight range.
We were pleased to see new balls but there just wasn't enough of them. It was a very busy day but even so, we only had one of each weight and we had ten players over two lanes. It made it a very slow game.
2026年2月20日
Tenpin - Coventry からの回答
Hello Anne,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We appreciate you bringing the ball availability to our attention. We're sorry that the limited selection slowed down your game, especially with a full group. We hope that the rest of your visit was an enjoyable one and we get to welcome you back again soon. All the best ~ Laura
Tenpin - Coventry からの回答
Hi Aileen, thanks for leaving Tenpin Coventry a rating and review! We're so happy to hear that you had a fun day with loads to do! Thank you for your positive feedback; we appreciate you sharing your experience and we hope to welcome you back again soon! Best wishes - Rosie
Service is VERY slow all the time…
Service is VERY slow all the time everytime I go it’s the same should really be sorted by now other then that the establishment is nice just need to work on the customer service side of it.
2026年2月8日
Tenpin - Coventry からの回答
Hi Brandon, thank you for taking the time to leave a review of Tenpin Coventry. We are sorry to hear that wait times were longer than usual and that this has happened previously. Your feedback is important to us and we will ensure this is passed on to the correct teams to review. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
Short staffed and ridiculous ques
Only one person on the bar and again one person on the tickets counter , we cued for more time than we actually played. Someone who played on our lane was previously sick and no one came to clear it up until asked twice, we got told we had to wait for everyone to be processed in the line before our game could begin which took another 20 minutes.
Wouldn't recommend going spend more time waiting than anything !
2026年2月7日
Tenpin - Coventry からの回答
Hi Chloe, thank you for taking the time to leave a review of Tenpin Coventry. We appreciate your honest feedback and we are sorry that the issues you were faced with, impacted your visit. Your comments will be passed on to the correct teams so that future improvements can be made. Once again, we are sorry for the inconvenience caused and we do hope you will give us another chance in the future.
Take care,
Kirsty
Tenpin - Coventry からの回答
Hi there, thank you for the lovely 5* rating for Tenpin Coventry! It's great to hear that you enjoyed your visit and we hope to see you again soon! Best wishes - Adelaide
Terrible service, avoid
Terrible service, waited over half a hour to get a drink, staff not bothered. No organisation. Poor experience all around. Also place looks like a building site.
2026年2月7日
自発的なレビュー
Tenpin - Coventry からの回答
Hi Lawrence, thank you for taking the time to review Tenpin Coventry! We're sorry to hear that you didn't enjoy your recent experience and that there was a delay with your drinks order. We really appreciate your feedback and will ensure this is passed on to be looked into. If you'd like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry'. Best wishes - Adelaide
Tenpin - Coventry からの回答
Hi there, thank you for leaving Tenpin Coventry an excellent 5* rating and review! We're happy you and your family enjoyed your time with us! Thank you for your positive feedback; we appreciate you sharing your experience and we look forward to seeing you again soon! Best wishes - Rosie
The Bowling lane was good, but…
The Bowling lane was good, but it was filthy when we received it. Drink service is slow and poor. In any other place for this price you’d get your G&T served with ice and lime/lemon, but here each time you had to beg for it. Im not saying it’s expensive, but for this price you should raise your standards. Especially the hygiene ones. Everything is sticky, dirty and full of empty glasses and baskets.
2026年1月31日
Tenpin - Coventry からの回答
Hi there, thank you for taking the time to leave a review of Tenpin Coventry. We are sorry to hear about the issues you faced during your recent visit. We appreciate you taking the time to leave your honest feedback and we will ensure this is passed on to the correct team for future improvements.
Take care,
Kirsty
Used to be my favourite tenpin
Used to be my favourite tenpin. New layout and lights are awful. Have to find a gap in chairs to get all the way to the far corner to reception. Crap tables and chairs in front of screen. Booths are stuck together so you need loads of you or have to ask everyone to move. Be worse when soft play opens
2026年1月22日
Tenpin - Coventry からの回答
Hi Emma, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that you no longer enjoy visiting us and we will certainly pass all of your feedback on to the team! We do hope you will still consider visiting us in the future and we will look forward to welcoming you back! Best wishes - Mel
More staff required?
Staff seemed too busy to be attentive. There was a 25+ minute wait in the queue at reception. 3 burgers were brought to our lane and left while our backs were turned with no warning—they weren’t ours! It took 20 minutes to flag down a staff member to take them away.
The lane functioned well and no technical difficulties.
2026年1月24日
Tenpin - Coventry からの回答
Hi Lucy, thank you for taking the time to review Tenpin Coventry! We're sorry to hear that there had been issues with the service during your visit. We will ensure your feedback is passed onto our team. We hope to see you again soon! Best wishes - Adelaide
Fast efficient
Fast efficient, at Reception when checking in. Bowling Alley was clean and tidy ready upon arrival. Set up was easy.
2026年1月18日
Tenpin - Coventry からの回答
Hi Neeley, thank you for the lovely 5* rating and review of Tenpin Coventry. It's great to hear that you had a fun time and we hope to see you back again soon.
Take care,
Kirsty
Tenpin - Coventry からの回答
Hello Edward, thank you for taking your time to leave us a great 5* review. We are really pleased to hear that you found creating a booking with us is simple. We do hope to see you again soon! Best Wishes - Kimberley
Tenpin - Coventry からの回答
Hello there, We're so glad you enjoyed the atmosphere and found our staff helpful. Thank you for your wonderful feedback, we appreciate it! We hope to see you again soon. Many Thanks - Kimberley
Tenpin - Coventry からの回答
Hello Becka, Thank you for taking your time to leave us a great 5* review. We are really pleased to hear that you had a great time at our Tenpin in Coventry. We do hope to see you again soon. Many Thanks - Kimberley
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