We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... もっと見る
企業が回答しました
We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... もっと見る
企業が回答しました
Well run venue Staff very friendly food nice The kids really enjoyed it they can’t wait to return
企業が回答しました
企業情報
当該企業による記述
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
連絡先
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, 英国
- 0333 034 6100
3.2
まあまあ
215件のレビュー
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Wait for drinks let you down
Staff worked very hard to accommodate our group moving us to a lane with nobody else playing near us and moving us to the next lane when the buffer malfunctioned. I would love to have given you 5 stars but ordered drinks to the table via the Web page..had to go and fetch them myself after 40 minutes.
2026年3月27日
Tenpin - Coventry からの回答
Hi Jac
We appreciate your feedback and are glad our staff accommodated your group. We're sorry the drink service was slow; we'll address this to improve our service. Thank you for your review. Best wishes - Clare
Tenpin - Coventry からの回答
Hi Katie, thank you for rating Tenpin Coventry a lovely 5 stars! We're delighted to hear you had a great experience and that the team were helpful. We appreciate your kind words!
Take care,
Kirsty
I booked bowling and a karaoke room for…
I booked bowling and a karaoke room for my daughter and some of her friends for her 7th birthday. The children really enjoyed themselves and we felt that it was great value for money.
However, we did have food included with the deal I booked, which unfortunately was terrible. Non of the children or the adult booked on, ate it which was a shame.
The karaoke room was great, though the room we initially went in was not working but this was rectified by the staff and we moved into the room next door.
2026年4月1日
Tenpin - Coventry からの回答
Hi, thank you for taking the time to leave a 4* rating and review of Tenpin Coventry. We're glad your daughter and her friends enjoyed the bowling and karaoke for her birthday, and that it felt great value for money. We're sorry the food wasn't satisfactory and that the initial karaoke room wasn't working. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible.
Take care,
Kirsty
Tenpin - Coventry からの回答
Hey Jessica, thank you so much for the lovely 5* rating of Tenpin Coventry. It's great to hear you had a fun time despite being a busier period. We hope to welcome you back again for another 5* experience.
Take care,
Kirsty
New soft play was brilliant, staff are terrible.
New soft play was brilliant, very impressed. However staff are terrible on the bar area. Ordered drinks to my table, after 15 minutes went to the bar to find 5 staff just chatting and my receipt sitting on the back bar. Then ordered food for my children and had to send it all back, and remade.
2026年4月1日
Tenpin - Coventry からの回答
Hi Rory, thank you for taking the time to review Tenpin Coventry! We're glad that you enjoyed the soft play area, but we are sorry to hear that there had been issues with the service and the food and for any disappointment caused. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Coventry'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Bowling in Coventry
Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving.
The bowling lane we were allocated was disgusting with chips, chip cartons, drinks & used tomato sauce wrappers everywhere. I clean this up myself as there wasn’t any staff around.The items which I placed on another stand were still there when we left an hour later.
2026年4月1日
Tenpin - Coventry からの回答
Hi there, thank you for the 4* review for Tenpin Coventry! We're glad that you enjoyed the bowling, but are sorry to hear that the service had taken longer than expected and that the lanes hadn't been cleaned before your bowling games. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Tried out the new soft play
Tried out the new soft play - service was great using the app for drinks
2026年4月1日
Tenpin - Coventry からの回答
Hi Sadie, thank you for the excellent 5* review of Tenpin Coventry! We are so pleased you enjoyed our fab new soft play area and we hope to welcome you back again soon! Best wishes - Mel
Safety
Play area it’s self is amazing but the safety of the children that are young and just make a run for it as soon as the doors open or one of the staff open the door for them to run straight out without going back to their parents it’s really unsafe if your not sitting close enough you wouldn’t know your child is making a run for it and anything could happen if they got to the front entrance
2026年4月1日
Tenpin - Coventry からの回答
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are so pleased to hear you find our soft play area fantastic! However, we are sorry to hear that you have some concerns over the safety of the children in this area. Please be assured our guests safety is always our top priority, however, all feedback is welcome and if you would like to discuss this further please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' Best wishes - Mel
Soft Play
We came for the soft play yesterday (31/03/26 at 10am) and the girl on the counter was so helpful and great. Had a really good experience all round. Will definitely be returning.
2026年3月31日
Tenpin - Coventry からの回答
Hi Gavin, what a wonderful 5* review of Tenpin Coventry! We are so pleased you enjoyed your soft play visit yesterday and received excellent customer service! It is great to hear you will be returning soon and we can't wait to welcome you back! Best wishes - Mel
Laser Tag Party
2026年3月28日
Tenpin - Coventry からの回答
Hi Adam, thanks for leaving a rating and review for Tenpin Coventry! We're thrilled to hear that you have rated our Laser Tag party 4 stars and we're pleased that you enjoyed your visit. We greatly appreciate your feedback, and we can't wait to see you again in the future! Best wishes - Rosie
Poor staff service very rude
2026年4月1日
Tenpin - Coventry からの回答
Hi Safeera, thank you for leaving Tenpin Coventry a rating and review. We're sorry to hear that you didn't have a great visit. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' where we can look into this further for you. We hope to welcome you back again soon! Best wishes - Rosie
Bowling after we started playing is not…
Bowling after we started playing is not working properly and stopped
Reported to the receptionist it took 40 minutes only to transfer to another lane
Wet disappointing
2026年3月25日
Tenpin - Coventry からの回答
Hello Hassan, Thank you for taking your time to leave us a review. We are sorry to hear the issues you faced during your visit to our Tenpin in Coventry. We will pass your feedback on. We do hope to see you again soon for a much smoother experience. Our apologies - Kimberley
Karaoke party disaster
Booked a Karaoke Popstar package for my daughter which says is for 90 minutes of karaoke, includes props and gift for birthday person. The room was dirty with dried on ketchup everywhere, the props were half broken, deflated dirty items just left in the room from previous parties I presume. The mics kept not working, despite multiple requests to sort we ended up with one working intermittently and the karaoke screen kept lagging and freezing. None of the girls could pick songs they wanted and had to use a generic list that we finally managed to queue up so 11 year olds stuck singing ABBA, Queen and Dolly Parton. Manager said nothing they could do to fix and offered a game of bowling which my daughter declined as she’d wanted a karaoke party. The karaoke advertised for 90 mins was only set for 60 mins and we were expected to vacate the room prior to our 90 mins being up so they could have the next booking in there. Food was 4 pizzas in takeaway boxes, not cut up properly, no plates, no napkins. Only thing I will say is that I did get a full refund after a bit of back and forth with the two managers who initially told me they ‘don’t do refunds as a rule’. Really disappointing party and shame for my daughter who had been so excited for it.
2026年3月25日
Tenpin - Coventry からの回答
Hi Hollie
We appreciate you taking the time to share your experience. We're very sorry to hear that the Karaoke Popstar package did not meet your expectations, especially regarding the room's cleanliness, the condition of the props, and the karaoke equipment issues. We'll address these concerns with our team to ensure we improve the party experience. Best wishes - Clare
Had a fun night
Had a fun night , 7 of us visited £65 for all of us to have 1 game, a very resizable price.The kids also enjoyed the arcade area. our 2 lanes could have been cleaned down as there was left over food and drinks left behind by the last guest's Which I had to clear.
2026年3月21日
Tenpin - Coventry からの回答
Hi June
We're glad you had a fun night and the kids enjoyed the arcade. We appreciate your feedback regarding the cleanliness of the lanes and will address this with our team to ensure a better experience for all our guests. Best wishes - Clare
Tenpin - Coventry からの回答
Hello Ruaraidh,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are delighted to hear that you enjoyed your visit to the venue and that you liked the venue. We hope to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Bowling
The bowling was amazing and so was the arcade. Service was quick and employees were very friendly.
2026年3月7日
Tenpin - Coventry からの回答
Hi Michael, thank you for leaving Tenpin Coventry a lovely 5* rating and review! We're so glad to hear that you enjoyed the bowling and arcade and that our team was helpful. We look forward to welcoming you back again in the future Best wishes - Rosie
Tenpin - Coventry からの回答
Hi Jane, thank you for taking time to leave such a lovely 5* review of Tenpin Coventry! We are so happy to see you had such an enjoyable visit with your family and we are thrilled to hear you will be visiting us again soon! Best wishes - Mel
Tenpin - Coventry からの回答
Hi there, thank you for the review for Tenpin Coventry! We really appreciate your feedback and will ensure this is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
Wonderful softplay with great system in…
Wonderful softplay with great system in place. The concerns are for how busy it is, they need a better system to get drinks, as it seems very backwards and I queued for over 30 minutes for a drink. Music is so loud, can’t hear each other sitting at the tables.
2026年2月28日
Tenpin - Coventry からの回答
Hi there, thank you for the 3* review for Tenpin Coventry! We're delighted to hear that you enjoyed the soft play, however we are sorry to hear that there was a long wait time to order drinks and that you had found the music too loud. We really appreciate your feedback and will ensure this is passed onto our team. We hope to see you again soon! Best wishes - Adelaide
The new outlay is super really liked…
The new outlay is super really liked it. However with a bowling slot time booked it took nearly 15 mins+ to get drinks. The bar staff didn’t even acknowledge us throughout at that time and then served another customer, lacked customer appreciation and service. I think for a busier evening need a couple more staff and further training in being in a customer facing role. Put us off getting more drinks later. But the venue was really good thank you.
2026年3月1日
Tenpin - Coventry からの回答
Hi Pomy, thank you for the review for Tenpin Coventry! We're glad to hear that you enjoyed the venue, but are sorry to hear that there had been a long wait to order drinks. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide
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