First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from Charley, Caramen and the team.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or s... もっと見る
企業が回答しました
Some time away from the house with young lad away from his console we had fun playing a few games got a bit to eat the ultimate burger and nachos were brilliant then on to the arcade this was our firs... もっと見る
企業が回答しました
Food was ordered - took over 30 mins for a burger and a panini! When it arrived - lukewarm at best. Whilst very busy, people wandering across several lanes to come take bowling balls without askin... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Dundee is easy reach from Dundee city centre, Perth, St Andrews and across Tayside. With modern bowling lanes and lane lighting, we’re a popular spot for families and groups in the east of Scotland. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dundee, sorted.
連絡先
Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX, Dundee, 英国
- 0333 034 6100
4.1
ほぼ満足
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Dundee からの回答
Hello Customer 4,
Thank you for taking the time to rate Tenpin Dundee 4 stars. We appreciate your 4-star rating! We are so pleased to hear that you found the staff in the escape rooms to be very friendly and welcoming, we will pass on this feedback to the staff. We hope to welcome you back again soon. All the best ~ Laura
....
I booked and paid for all my activities in advance, I qued at the front desk and checked in when I arrived. Every time we finished an activity I had to rejoin the que of people coming in to start the next activity. I was booked in so that one activity followed another (as suggested by your staff) so I paid for an hour of bowling but spent 10 minutes of that waiting in a que. Poorly organised and low staff members.
2026年4月15日
Tenpin - Dundee からの回答
Hello Esther,
Thank you for taking the time to rate Tenpin Dundee 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the long wait times between activities and the impact on your bowling time. We will review our booking process and staffing levels to improve the experience. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Tenpin - Dundee からの回答
Hi Elizabeth, thanks for leaving a rating and review for Tenpin Dundee! We're so happy you had an amazing experience! We look forward to your next visit; thank you again for your positive feedback. Best wishes - Rosie
Tenpin - Dundee からの回答
Hi David, thanks for leaving a rating and review for Tenpin Dundee! We're glad the bowling alley area was clean and tidy during your visit! Thank you for your positive feedback; we appreciate it greatly and we hope to see you again soon! Best wishes - Rosie
Tenpin - Dundee からの回答
Hi Kirsty, thanks for leaving a rating and review for Tenpin Dundee! We're so pleased to hear that you found the party to be great value and we we're pleased to see that you have rated us highly. We greatly appreciate the positive feedback, and we can't wait to welcome you back again soon! Best wishes - Rosie
Having a wee date night with my wife…
Having a wee date night with my wife and we played interactive darts and it was soo much fun and laughter then we played pool and played arcade games which was amazing competitive and just beyond fun, I recommend anyone who reads this get yourself down.
2026年4月15日
Tenpin - Dundee からの回答
Hi Rian, thank you for the fabulous 5* review for Tenpin Dundee! We're delighted to hear that you had a great time with your wife and that you enjoyed our fun activities. We look forward to welcoming you back again soon! Best wishes - Adelaide
Amazing
Amazing, first time was at ten pin Dundee and everything very good, staff friendly, food amazing, highly recommend
2026年4月15日
Tenpin - Dundee からの回答
Hi there, thank you so much for the excellent 5* review of Tenpin Dundee! We are really pleased to hear you had a great first visit with us. We will be sure to pass this lovely feedback on regarding our staff and food at the venue. We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Tenpin - Dundee からの回答
Hi Christopher,
Thank you for your fantastic 5* review at Tenpin Dundee! We are delighted you've had such a lovely time on your recent visit to us. Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
Had prebooked bowling for an hour as…
Had prebooked bowling for an hour as well as food and drinks. Got straight on the lane, food came 10 minutes later. Had to request our drink on 3 separate occasions. Their excuse was it didn't state what flavour of slushies were required. The I had to go back and ask for fizzy drinks that were purchased. Not very organised. Pool table kept jamming, had to ask for white ball on 2 occasions.
2026年4月15日
Tenpin - Dundee からの回答
Hi Mhairi, thank you for taking the time to review Tenpin Dundee! We're very sorry to hear that there had been a long wait for your drinks order to arrive, and that there had been issues with the service and the pool tables. We will ensure your feedback is passed on to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee'. We hope to see you again soon for a better experience! Best wishes - Adelaide
It was a lovely place to have fun and…
It was a lovely place to have fun and celebrate. My kids and others invited enjoyed their time and had lots of fun.
It was really great and the staffs were super nice and welcoming.
2026年4月12日
Tenpin - Dundee からの回答
Hi Nosakhare, thank you for the fabulous 5* rating for Tenpin Dundee! We're so pleased to hear that you had a fun celebration and that everyone had a great time. We hope to see you back again soon! Best wishes - Adelaide
Overall it would of been 5 stars
Overall it would of been 5 stars. The staff were friendly and welcoming. But I fortunately one of our sessions on the interactive darts didn't work but no compensation or refund was offered.
2026年4月8日
Tenpin - Dundee からの回答
Hi Paul
We're glad the staff made you feel welcome. We regret that one of your interactive darts sessions didn't work properly. We'll review what happened to improve our guest experience. Thanks for your feedback. Best wishes - Clare
The staff were very attentive and were…
The staff were very attentive and were all happy to be of assistance as required. Drinks orders were completed and served in good time.
2026年4月8日
Tenpin - Dundee からの回答
Hi Margaret, thank you for the 5* rating and review of Tenpin Dundee. It's wonderful to hear that our team delivered attentive service and fulfilled your drink orders promptly. We look forward to your next visit.
Take care,
Kirsty
Ten Pin Bowling
Well organised and efficient. Friendly staff. Enjoyed our bowling games. The background music in the venue was a bit loud for me but otherwise a great afternoon out. Thanks.
2026年4月4日
Tenpin - Dundee からの回答
Hello, thank you very much for the wonderful 4* review of Tenpin Dundee! We are so pleased you had a great time and found our team super friendly! We also take on board your feedback regarding the music and will be sure to pass onto the team and in the meantime we hope to welcome you back soon! Best wishes - Mel
Tenpin - Dundee からの回答
Hi Zuby, thank you for rating Tenpin Dundee 5*! We're thrilled to hear that you had a great experience with us. We can't wait to see you back again soon! Best wishes, Jade
Tenpin - Dundee からの回答
Hi Alison, thank you so much for the excellent 5* review of Tenpin Dundee! We are really pleased you had a fab night out and enjoyed the service. We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Tenpin - Dundee からの回答
Hi there, thanks for leaving a rating and review for Tenpin Dundee! We appreciate your lovely feedback regarding our staff and venue. We hope to welcome you back again soon! Best wishes, Jade
Tenpin - Dundee からの回答
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a wonderful time at our Tenpin in Dundee! We can't wait to see you again very soon. Many Thanks - Kimberley
Not ideal
Lane kept needing reset which caused us to lose many point as it reset the score every time. Staff were also extremely slow at fixing it, one taking 10 minutes of pressing the call button only for us to have to go and find someone our self.
2026年4月6日
Tenpin - Dundee からの回答
Hello, thank you for taking the time to leave a review of Tenpin Dundee! We are sorry to hear you experienced issues with the lane on your visit, all feedback is welcome and if you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Dundee' Best wishes, Jade
Great entertainment, poor customer service
Entertainment was great, however, customer service was poor. We were advised that our bowling lane would be a 5 minute wait which we found acceptable, but this equated to a total wait time of 30 mins from our booking time. The previous game was still on the screen and food/drinks weren't tidied for our booked time. The food was pitiful... The hotdog was a sausage on a plain roll.
2026年4月4日
Tenpin - Dundee からの回答
Hi there. Thank you for your 2* review of Tenpin Dundee. We are really sorry for the wait and for any disappointment caused with the food on your recent visit. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to discuss your visit further, please email customer.feedback@tenpin.co.uk with the subject 'Review - Dundee' and we will assist you further. - Best wishes, Jade.
great day out even on easter few…
great day out even on easter few machines broke but fixed quickly
2026年4月8日
Tenpin - Dundee からの回答
Hi Natasha, thank you for rating Tenpin Dundee 5*! We are pleased you had a great day and glad to hear the machines were fixed quickly! Best wishes, Jade
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。