The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... もっと見る
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Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... もっと見る
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I took my two grandchildren and we had a great time. Place was clean and staff were superb. Food was very disappointing was very expensive but I did not mind that, however expected better quality and... もっと見る
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We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soa... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, 英国
- 0333 034 6100
3.9
ほぼ満足
129件のレビュー
顧客にレビューを依頼しています
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Good customer service
Nice evening out with my Kids.
We visit often tenpin feltham.kids loves it
2026年2月19日
Tenpin - Feltham からの回答
Hi Giovanna,
We're happy you had a nice evening out with your kids at Tenpin Feltham! It's great to hear that the kids love visiting us often. Thanks for your review! Best wishes - Clare
Short staffed
Short staffed. Been on two occasions in two weeks. Not enough staff avaliable to serve... long ques to check in. Long ques or waiting around for staff at the bar to be served and then long time waiting for drinks. I requested that I wanted food after bowling on one occasion but was given whilst bowling, which is unhygienic.
2026年2月19日
Tenpin - Feltham からの回答
Hello Mark. Thank you for your review. We're sorry to hear about the long queues and staffing issues you experienced. We'll pass this feedback to the team to improve service and hygiene during bowling. If you would like to discuss this further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Busy crowd, great experience
Staff was organised to deal with a large crowd and work out all the bookings so we could play together. Very friendly despite how busy it was.
2026年2月20日
Tenpin - Feltham からの回答
Hi there, thank you for taking the time to review Tenpin Feltham! We're so glad to hear that our team were able to assist with your booking and that you enjoyed the service. We look forward to seeing you again soon! Best wishes - Adelaide
Bowling is a very nice activity to do…
Bowling is a very nice activity to do with children they love it
2026年1月24日
Tenpin - Feltham からの回答
Hi Valerie
We're glad you enjoyed your visit and that the children had a wonderful time bowling. Thank you for sharing this positive feedback with us! Best wishes - Clare
Outstanding check in staff
Staff were extremely helpful, they went out of their way to accommodate our needs and were cheerful and polite throughout - truly an asset to the company. The setting was great and the deal for the night made it an absolute must for next month.
2026年2月19日
Tenpin - Feltham からの回答
Hi there
We appreciate you taking the time to share your experience! We're happy to hear that our staff were so helpful and accommodating and that you enjoyed the setting and deal. We look forward to seeing you next month! Best wishes - Clare
Great evening had at Feltham Tenpin!
Great evening had at Feltham Tenpin! We were there to celebrate my sons birthday with the family and we had an absolute blast! The staff members were very helpful, friendly and ready to assist with all our queries! Loved the new refurbishment thats just been done to the space too! We'll definitely be back again soon!
2026年2月14日
Tenpin - Feltham からの回答
Hi Jojo, thanks for leaving a rating and review for Tenpin Feltham! We're happy you had a great evening celebrating your son's birthday! It's great to hear our staff were helpful and friendly, and that you loved the refurbishment. We appreciate your positive feedback and look forward to welcoming you back soon! Best wishes - Rosie
Customer service was amazing from…
Customer service was amazing from tenpin but the security was extremely jarring. My niece under the age of ten knocked the glass a couple times for the game where you insert 10ps and the security banned her from playing the game at all which ruined her night completely. I tried to reason with him but he didn’t accept it at all.
2026年2月16日
Tenpin - Feltham からの回答
Hello Fatima,
Thank you for taking the time to rate Tenpin Feltham. We are delighted you found the customer service amazing. We are sorry to hear about the experience you had with security. We look forward to welcoming you back again soon.
All the best
~ Laura
Tenpin - Feltham からの回答
Hi Paul, thank you for the 5* rating of Tenpin Feltham. We are delighted to hear that you had a nice time and that you enjoyed our facilities. Your kind words will be passed on to the team.
Take care,
Kirsty
We ordered food only to be told an hour…
We ordered food only to be told an hour later that the kitchen wasn’t even open. There isn’t always staff available for refreshments and the staff that were there, were unhelpful.
2026年2月5日
Tenpin - Feltham からの回答
Hello, We appreciate you taking the time to share your experience. We're sorry to hear about the kitchen being closed and the unhelpful service. We'll address this to improve our service and ensure this doesn't happen again. Many Thanks - Kim
Tenpin - Feltham からの回答
Hello Jamie, We're glad you had a good time with the bowling and arcade games! Thank you for your positive feedback; we appreciate it. We hope to see you again soon. Many Thanks - Kimberley
We celebrated our daughter’s birthday…
We celebrated our daughter’s birthday party at Tenpin Feltham because it offers activities for all age groups. We booked the soft play area, which seemed like a good idea at first. I understand Saturdays are usually busy, but the newly refurbished seating area next to the soft play was complete chaos and honestly ruined the party experience.
The whole setup is very poorly planned for big birthday parties. The management and staff didn’t seem bothered at all about organising things properly. The staff were extremely rude and looked like they didn’t know what they were doing. There was no one around to clear up the mess, and it was very hard to find anyone when we needed help.
The food was just dumped in front of us without any explanation — no one told us which burgers were cheese or beef, which made things really confusing. Overall, the service was very disappointing.
Tenpin really needs to improve how they handle birthday parties. Having a party host or a separate area or room would make a huge difference and allow families to celebrate peacefully. Sadly, the management and service were pathetic, and this was one of the worst party experiences we’ve had.
2026年2月7日
自発的なレビュー
Tenpin - Feltham からの回答
Hi Shuchi, thank you for taking the time to leave a review of Tenpin Feltham. We are sorry to hear about your recent experience and the issues you were faced with. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Feltham'. Please include as much details as possible. Once again, we apologise for any inconvenience caused and we do hope to welcome you back for a much better experience in the future.
Take care,
Kirsty
Great facilities but a little too crowded for us
The venue itself is modern, clean and tidy, but there's a lot going on and it immediately felt a bit hectic. We clearly went at what was a very busy time, but that made for a lot of noise with a fairly long wait for drinks and food. It's probably fine for a group of adults going for an adventure but the younger kids found it a bit too much.
The bowling itself was great, the staff were helpful and we left smiling, but realistically we probably wouldn't visit this particular location again.
2026年1月31日
Tenpin - Feltham からの回答
Hello Pete, We appreciate your feedback. We're glad you enjoyed the bowling and found our staff helpful at Feltham. We understand it was quite busy during your visit, creating a hectic atmosphere, and that the noise and wait times impacted your experience, especially for younger children. We'll consider your comments as we work to improve the overall environment. We do hope to see you again soon. Many Thanks - Kimberley
The food came out nice and on time but…
The food came out nice and on time but you just lack staff. The tables aren't being cleared quickly enough because the staff are working their hardest to keep the queues down.
2026年1月31日
Tenpin - Feltham からの回答
Hi there, thank you for the 3* review for Tenpin Feltham! We're pleased to hear that you enjoyed the food, but are sorry to hear that there had been issues with cleaning of the tables. We really appreciate your feedback and will ensure this is passed on. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Feltham からの回答
Hi Vanya, thank you for the lovely 5* review! We're so pleased to see that you enjoyed your visit to Tenpin Feltham, and we can't wait to see you again soon! Best wishes - Adelaide
Lively atmosphere and decent lane…
Lively atmosphere and decent lane set-up. All made better by the abundance of TVs showing live sport. Drinks and food were reasonably priced too
2026年1月24日
Tenpin - Feltham からの回答
Hi SD, thank you for the 4* review! We're so glad to hear that you enjoyed the atmosphere and entertainment at Tenpin Feltham. We look forward to seeing you again soon! Best wishes - Adelaide
Low Quality - Idea to improve below
It was a great singing experience but the microphones weren't loud enough to match or overpower the instrumentals and the microphones didn't have a way to adjust the reverb. Not all songs needed it, or could be less/more for some songs. Not worth the price as all it offers is a sound proof room with low quality, but nonetheless a great experience with friends. An idea to improve the quality of the experience would be to add instruments in the room for use as people may want to play along with people singing rather than being limited to the songs displayed. This'll also give a fun way for people to sing along to songs.
2026年1月16日
Tenpin - Feltham からの回答
Hi Michael, thank you for leaving feedback for Tenpin Feltham. While we are glad to hear you enjoyed most of your experience with us, we really appreciate the feedback. We will be sure to pass this on to the team for future consideration regarding the option to adjust the reverb and the possibilities of instruments in the room. We hope to welcome you back again soon! Best wishes - Kaylee
Been several times before great fun for…
Been several times before great fun for my sons 8th Birthday party
2026年1月16日
Tenpin - Feltham からの回答
Hi James, thank you for leaving Tenpin Feltham an excellent 5* rating. We are so pleased to hear your son had a great party with us and that everyone enjoyed themselves. We look forward to welcoming you back soon! Best wishes - Kaylee
The service was very efficient and the staff were helpful and friendly.
The service was very efficient and staff helpful and friendly. A much larger space than when I last visited and with so much more to do as well as the bowling. Our Girlguiding group had a fantastic evening!
2026年1月16日
Tenpin - Feltham からの回答
Hi Caroline,
Thank you for your fantastic 5* review at Tenpin Feltham! It's great to hear you've had such a lovely time on your recent visit to us. We are delighted you found the staff to be friendly and happy and look forward to welcoming you back again very soon! Best wishes- Steph
After renovations, All good, no issues.
2026年1月17日
Tenpin - Feltham からの回答
Hello, Thank you for taking your time to leave us a great 5* review. We are really pleased to hear that you had a great time at our Tenpin in Feltham. We do hope to see you again very soon. Best Wishes - Kimberley
Had a good time
Had a good time. Quite busy but to be expected. Have improved with refurbishments.
2026年1月18日
Tenpin - Feltham からの回答
Hey James, thank you for the 4* rating of Tenpin Feltham. It's great to hear you had a good time during your recent visit. Please let us know how we can earn that last star in the future.
Take care,
Kirsty
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