We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... もっと見る
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The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... もっと見る
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Extremely busy with not enough trained staff to assist. One staff member should be recognised for his hard work and effort to get things back on track, resolve issues, etc. queues quickly formed - wou... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, 英国
- 0333 034 6100
4.1
ほぼ満足
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Easy to book in & use Tesco voucher
Easy to book in & use Tesco voucher. Staff all pleasant.
2026年8月6日
Tenpin - Glasgow からの回答
Hi Margaret
Thank you for your 5-star rating! We are so pleased to hear that you found the booking process easy and that our team was pleasant during your visit. We appreciate your feedback and hope to see you again soon. Best wishes - Clare
Was easy to understand how everything
Was easy to understand how everything. Game was good so defo would go again
2026年8月6日
Tenpin - Glasgow からの回答
Hi Catriona
Thank you for your fantastic 5-star rating! We're so pleased to hear that you found everything easy to understand and that you enjoyed your game. We look forward to welcoming you back again soon! Best wishes - Clare
Rude unfriendly staff.
Rude, unfriendly staff and poor service. Bowling as usual is fun just staff seem like they cant be arsed.
2026年8月6日
Tenpin - Glasgow からの回答
Hi Rob
Thank you for your feedback. We're very sorry to hear that you found our staff to be unfriendly and that the service was poor during your visit. We will be sure to pass your comments on to the team for review and improvement. Best wishes - Clare
Although the kids had a good time at…
Although the kids had a good time at Tenpin Braehead the overall experience reflects this rating.
The venue was so understaffed. Granted it was during the school holidays but I feel provisions should be made for such times.
The queue was huge on getting there, we arrived in plenty of time which I was glad about and we go onto our lane at our allotted time.
The kids had a burger and chips as part of the deal I bought and when it arrived it was hard and cold. I ordered a coffee through the QR code on the lane 15 minutes into the game of bowling only to have to go to the bar myself after the game to collect this order.
We managed to get a ball stuck on the lane. I pressed the call service button and after around 10 minutes I had to go and find someone to help us. She arrived a few minutes later and apologised for our wait.
A few of the machines I lost money on due to malfunction and rather than wait in the massive queue I cut my losses.
The kids won some tickets but again I refused to wait in the massive queue and gifted the tokens to another family with the promise to my kids I would go buy them a small toy to make up for it.
Overall my experience with 4 young kids wasn’t a great one. Thankfully I managed to shield the kids from my annoyance and they had fun.
I would return to Tenpin but in the hope that there was more staff on the floor for the volume of customers they have in a day. Hats off to the staff though they were so overworked and apologetic at every interaction with them.
2026年8月6日
Tenpin - Glasgow からの回答
We appreciate you taking the time to share your detailed feedback regarding your recent visit. We are truly sorry to hear that several aspects of your experience, particularly the staffing levels and the quality of your food order, did not meet your expectations. We understand how frustrating it must have been to encounter long queues, cold food, and issues with service, especially when trying to manage four young children.
We acknowledge your comments about the understaffing during school holidays and the impact this had on various services, including your coffee order and the ball retrieval. We also regret that you lost money on malfunctioning machines and were unable to redeem your children's tickets due to the queues. It is reassuring to know that our team members maintained a polite and apologetic demeanor.
Your insights are invaluable as we continuously strive to improve our operations. We are reviewing our staffing provisions for peak times to ensure a smoother and more enjoyable experience for all our guests. We hope to see you again in the future. Best wishes - Clare
Tenpin - Glasgow からの回答
Hi Jason
Thank you for your wonderful 4-star review! We are so pleased to hear you had a great time and received good service during your visit. We hope to see you again soon! Best wishes - Clare
Tenpin - Glasgow からの回答
Hi Steph, thank you for leaving a 5* review of Tenpin Glasgow! It's lovely to hear that you received good customer service. See you again soon! Best wishes-Leila
Tenpin - Glasgow からの回答
Hi Irene, thank you for the lovely 5* review of Tenpin Glasgow! We are delighted to hear that you found your visit efficient, clean, and that our team was friendly. We hope to see you again soon! Best wishes - Mel
Good experience
Very positive experience in every respect - from on-line booking - to checking in on arrival - welcome from and helpfulness of staff - good food
Overall - family really enjoyed our experience - no complaints or concerns.
2026年8月6日
Tenpin - Glasgow からの回答
Hello John, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Glasgow. We are pleased to hear you found the full process simple and our team helpful! We do hope to see you again soon. Many Thanks - Kimberley
Great Family Day
We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was really appreciated. This was honestly the perfect family day. Thank you.
We only booked half an hour for the darts and next time we will book for longer as the kids really enjoyed that.
2026年8月6日
Tenpin - Glasgow からの回答
Hi Chevonne
Thank you for your wonderful 5-star review! We are so pleased to hear you had such a fantastic family day with us. It's great that our team was able to help with the gap between your activities. We look forward to welcoming you back for a longer darts session soon! Best wishes - Clare
Tenpin - Glasgow からの回答
Hi Ally
Thank you for your fantastic 5-star review! We are so pleased to hear that you enjoyed your visit and had a great night with excellent service. We hope to welcome you back again very soon! Best wishes - Clare
Organised chaos to ne honest
Organised chaos to ne honest? Booked at 1.30 someone in our lane? Told to go to Lane next to it? Someone in that lane! Half an hour later? Moved various people about and eventually got into first lane we were told to go in
2026年8月6日
Tenpin - Glasgow からの回答
Hello
We are truly sorry to hear about the confusion and inconvenience you experienced with your booking and lane assignment. We understand how frustrating it must have been to be moved around. We are reviewing our booking and lane management procedures to prevent similar situations in the future. If you would like to speak to someone about your visit, please email the details to customer.feedback@tenpin.co.uk and use the subject "Review - Glasgow". We can then reach out to you directly. Best wishes - Clare
The bowling was brilliant
The bowling was brilliant. However being truthful the food was disgusting it felt as if it had been recooked we had our two grandkids they had one chip and they even said it was disgusting so we had to get them something else to eat when we came home .
2026年8月4日
Tenpin - Glasgow からの回答
Hi Catherine
Thank you for your review. We're glad to hear you enjoyed the bowling. However, we are very sorry to hear about your disappointing experience with the food. We will make sure to pass your comments on to the team for improvement. We hope to welcome you back again soon. Best wishes - Clare
The bowling venue and experience was…
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressive as they challenged for ID after already serving me alcohol. Overall it was decent but we wont be back.
2026年8月5日
自発的なレビュー
Tenpin - Glasgow からの回答
Hi Amanda,
Thank you for your 2* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further you can do this by emailing customer.feedback@tenpin.co.uk. Best wishes- Steph
Nice staff great day out 🙂
Nice staff and we enjoyed our time playing pool and the bowling thanks.
2026年7月29日
Tenpin - Glasgow からの回答
Hi John,
Thank you for your fantastic 5* review at Tenpin Glasgow! We are delighted that you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Was overcharged for bowling then once I…
Was overcharged for bowling then once I realised I went back and let the staff know to be told they operate a no refund policy even though it was their mistake to charge for 3 people instead of 2
2026年7月29日
Tenpin - Glasgow からの回答
Hello Robert, thank you for leaving a review of Tenpin Glasgow! We are very sorry to hear of your recent experience! To discuss your visit further please can you email us at customer .feedback@tenpin.co.uk with the subject as 'Review - Glasgow' Best wishes - Mel
Tenpin - Glasgow からの回答
Hi Jim, thank you for leaving a 5* review of Tenpin Glasgow! It's lovely to hear how friendly and helpful you found our staff and that you found everything you were looking for. We look froward to welcoming you back again soon. Best wishes-Leila
Tenpin - Glasgow からの回答
Hi Lorna
Thank you for your fantastic 5-star rating! We are so pleased to hear that our team provided excellent service and that your booking was handled efficiently. We look forward to welcoming you back again soon. Best wishes - Clare
We had a birthday party booked for our…
We had a birthday party booked for our daughter we had a few issues with the food order during the party which was delayed by more than an hour we had spoke to staff a number of times to see what the delay was only to be told it won't be long as time past a young female staff member came across to apologise and to see if there was anything she could do to resolve it she came back with free chips and extra juice for everyone and plenty of apologies
2026年7月25日
Tenpin - Glasgow からの回答
Hello
We appreciate you sharing your experience with us regarding your daughter's birthday party. We are truly sorry to hear about the delay with your food order and the frustration this caused. We are, however, pleased to know that a member of our team was able to address your concerns and offer a resolution. We will use your feedback to improve our service and ensure a smoother experience for all our guests in the future. Best wishes - Clare
Smooth online booking process and…
Smooth online booking process and everything ready for us when we arrived.
2026年7月29日
Tenpin - Glasgow からの回答
Hi Barry
Thank you for your excellent 5-star review! We are so pleased to hear that you found the online booking process smooth and that everything was ready for your arrival. We hope to see you again soon! Best wishes - Clare
Came for 2 for bowling we had two games…
Came for 2 for bowling we had two games to play. I ordered food at 10past 2 and food never came till 3:07 burgers were cold and so were the chips. We also had to mention to them that we still had no food twice and still nothing came out for another 30 mins
2026年7月29日
自発的なレビュー
Tenpin - Glasgow からの回答
Hello
Thank you for taking the time to share your experience. We are truly sorry to hear about the significant delay in receiving your food and that it arrived cold. We understand your frustration and ask that you email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Glasgow" and one of our team will reach out to discuss this with you. Best wishes - Clare
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