We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... もっと見る
企業が回答しました
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... もっと見る
企業が回答しました
Extremely busy with not enough trained staff to assist. One staff member should be recognised for his hard work and effort to get things back on track, resolve issues, etc. queues quickly formed - wou... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, 英国
- 0333 034 6100
4.1
ほぼ満足
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Glasgow からの回答
Hi Gordon
Thank you for your fantastic 5-star review! We are so pleased you enjoyed your visit. We appreciate your kind words. Best wishes - Clare
Didn’t respond to my email until the…
Didn’t respond to my email until the day after so wasn’t able to reschedule tickets as website glitched when booking them and gave me the earliest time of the day
2026年4月15日
Tenpin - Glasgow からの回答
Hi there
We are truly sorry for the delay in our response and the inconvenience you experienced with rescheduling your tickets due to the website issue. We are reviewing our processes to prevent this. If you would like us to contact you regarding this, please send an email to customer.feedback@tenpin.co.uk with the above details, using the subject "Review - Glasgow". We can then reach out to you. Best wishes - Clare
Lane breakdowns
Played 2 games and 3 times it broke down and required a guy to come and fix it, some sort of sensor problem which took a good 5 minutes each time which kind of ruined the game.
2026年6月3日
Tenpin - Glasgow からの回答
Hi, thank you for taking the time to leave a review of Tenpin Glasgow. We're sorry to hear about the technical issues you were faced with during your visit. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvements. Hope to see you again soon for a much better experience.
Take care,
Kirsty
Food took forever to be served and was…
Food took forever to be served and was just a bowl of fries. Was delivered about 30-40 mins after ordering when we were on our last shots
2026年6月3日
Tenpin - Glasgow からの回答
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Glasgow. We are sorry to hear that the wait time for your food was much longer than we normally aim for. We will pass your comments onto our team, to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
Tenpin - Glasgow からの回答
Hi Lisa, thank you for the 5* review for Tenpin Glasgow! It's great to hear that you had a fun visit and we hope to see you back again soon! Best wishes - Adelaide
Tenpin - Glasgow からの回答
Hi Tracey, thank you for the 5* review for Tenpin Glasgow! We're delighted to hear that you enjoyed the bowling and the service from our team, and we can't wait to see you again soon! Best wishes - Adelaide
Tenpin - Glasgow からの回答
Hi Marta, thank you for leaving Tenpin Glasgow a fantastic 5* rating. We are so pleased to hear you enjoyed bowling with us and decided to stick around to take advantage of our darts! We hope to welcome you back again soon. Best wishes - Kaylee
The cost was good value place was clean…
The cost was good value place was clean and tidy staff very efficient
2026年5月27日
Tenpin - Glasgow からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Glasgow! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Tenpin - Glasgow からの回答
Hi Bryan, thank you for rating Tenpin Glasgow 5*! We really appreciate your kind comments regarding our staff, food and pricing! We can't wait to welcome you back again soon. Best wishes, Jade
Tenpin - Glasgow からの回答
Hi Josephine, thank you so much for the excellent 5* review of Tenpin Glasgow! We are really pleased to hear that you found the staff to be wonderful and were happy with the cleanliness. We can't wait to see you again soon for another 5* experience! Best wishes, Jade
We had a really good time
We had a really good time. No waiting, good service, good price and great games. What else can you ask for
2026年5月27日
Tenpin - Glasgow からの回答
Hi Debbie, thank you for leaving Tenpin Glasgow a wonderful 5* rating. We are so pleased to hear you had a great time with us recently and took advantage of our great prices! We can't wait to welcome you back again soon. Best wishes - Kaylee
Great family outing made all the better…
Great family outing made all the better by using the 1/2 price Tuesday desl.Super easy booking and confirmation.Lanes all set up on arrival.Very courteous and efficient.staff.A great time was had by all adults and kids.Will defo be back!!
2026年5月27日
Tenpin - Glasgow からの回答
Hi Janet, thank you for your wonderful 5-star review! We're so happy to hear you had a great family outing and enjoyed our half-price Tuesday deal. We appreciate your kind words about our easy booking and efficient staff. We look forward to welcoming you back! Best wishes - Rosie
The bowling and the staff were…
The bowling and the staff were brilliant. We booked karaoke online to learn thst it’s 20 pound if you book in the premises but 50 if you book online.
Mics weren’t working. Staff tried really hard, manager tried really hard not to speak to us. Eventually got a refund. Except it wasn’t another 50 has been taken from my account and not refunded.
2026年5月27日
Tenpin - Glasgow からの回答
Hi Paul
We appreciate you sharing your experience. We are truly sorry for the frustration caused by the karaoke pricing discrepancy and the microphone issues. We would like to look into this. Could you please email the details to customer.feedback@tenpin.co.uk and use the subject "Review - Glasgow". We can then reach out to you. Best wishes - Clare
Waited ages for food which was pre…
Waited ages for food which was pre ordered, came on game 9
2026年5月27日
Tenpin - Glasgow からの回答
Hi Theresa
We are sorry for the delay you experienced with your food order. We will pass the feedback to the team for improvement. Best wishes - Clare
Ok for a visit
Love tenpin but feel the tables at lanes are small we had 4 children and two parents so when you order food etc not enough room
2026年5月20日
Tenpin - Glasgow からの回答
Hi Michelle, thank you for the lovely 4* review of Tenpin Glasgow! We are pleased you love our venue and we certainly take on board all of your feedback which we will be sure to pass onto the relevant team! We do hope this will not stop you for visiting us again in the future and we very much look forward to welcoming you back! Best wishes - Mel
My daughter had a great birthday…
My daughter had a great birthday karaoke experience with her friends. Lyall was a fantastic emoliyee who was very attentive.
2026年5月20日
Tenpin - Glasgow からの回答
Hello Margaret, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that your daughter had a great time celebrating her birthday with us, with her friends. We do hope to see you all again soon. Many Thanks - Kimberley
Tenpin - Glasgow からの回答
Hello Graeme, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a brilliant time at our Tenpin in Glasgow. We do hope to see you again very soon. Best Wishes - Kimberley
Tenpin - Glasgow からの回答
Hi James,
Thank you for your amazing 5* review at Tenpin Glasgow! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
The bowling was ok
The bowling was ok, would be five stars but our lane broke twice over two games and the burger we got was terrible quality. Loved the arcade and pool though!
2026年5月6日
Tenpin - Glasgow からの回答
Hello Mrs Emma Stewart,
Thank you for taking the time to rate Tenpin Glasgow 4 stars. We appreciate your feedback! We're happy you enjoyed the arcade and pool. We're sorry to hear about the lane malfunction and the burger quality. We'll pass this on to our team. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Banging as always
Never had too wait long even when it was busy and staff where kind as always
2026年5月6日
Tenpin - Glasgow からの回答
Hi David, what a brilliant 5* review of Tenpin Glasgow! We are thrilled you had the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
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