We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... もっと見る
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The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... もっと見る
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Extremely busy with not enough trained staff to assist. One staff member should be recognised for his hard work and effort to get things back on track, resolve issues, etc. queues quickly formed - wou... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, 英国
- 0333 034 6100
4.1
ほぼ満足
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Pressed the call button to order some…
Pressed the call button to order some drinks, nobody attended for a long time, no bother I’ll get them at the bar. At the bar another client was putting in a large drinks order, being served by somebody competent. Three other staff were watching her. There were two additional staff right next to them in the booking in section just talking. Ok I can wait, patiently, no-one acknowledged I was there. No eye contact, no explanation why 5 people are just standing around not serving, no oh sorry we will be with you, maybe they were training, maybe they were statues who knows, I don’t know because nobody spoke to me. Competent server was busy with a large order. Even that person if they were training could have thrown me a look to explain, or pushed the boat out and spoke to me. I gave up, finished our games and left, mouth as dry as a flip flop. But still breathing, not the end of the world, but the whole situation was weird af.
2026年4月29日
Tenpin - Glasgow からの回答
Hi Mark, thank you for taking the time to review Tenpin Glasgow! We're very sorry to hear that you were disappointed with your recent customer service experience and that you were unable to order drinks while visiting. We will ensure your feedback is passed on to the correct team to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review -Glasgow'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Tenpin - Glasgow からの回答
Hi Belinda
We're happy you enjoyed the reception and atmosphere. Thank you for the excellent rating; we hope to welcome you back for more great experiences! Best wishes - Clare
Poor Value
We chose the 2 games of bowling and burgers however our food had not arrived by the time our game had finished. We were waiting for our food to arrive when the next family arrived to take the lane we were on. We were barely on the lane for 30 mins and it cost almost £30 for 1 adult and 1 junior. Not great value for money.
The portion sizes were very small, the burgers were plain and not great quality. There was no difference in portion size from a child’s burger to an adults. There are much nicer places to eat which offer a better value for money.
On a positive note, the customer service department were very helpful. There was an accident on the road on our way to the venue and they swapped our time slot as we were stuck in traffic. The young man was very pleasant and helpful.
2026年4月21日
Tenpin - Glasgow からの回答
Hi, thank you for taking the time to leave a review of Tenpin Glasgow. We're sorry to hear that your meals were delayed in arriving to your lanes and that this did not meet your expectations. We will ensure your feedback is passed on to the correct team. We're pleased to hear that the team were able to make the relevant changes to your time.
Take care,
Kirsty
Staff weren’t very attentive
Staff weren’t very attentive, I waited at the front desk for a while for someone to acknowledge my booking, I then had to find someone after waiting about for another 10 minutes to start our game! It was very busy as it was during the Easter school holidays, definitely not enough staff available!
2026年4月21日
Tenpin - Glasgow からの回答
Hi Alison, thank you for taking the time to leave a review of Tenpin Glasgow. We're sorry to hear that our team wasn't attentive and that the wait times impacted your visit, especially during the busy Easter school holidays. We will ensure your feedback is passed on to the correct team for future improvements. Hope to see you again for a much better experience.
Take care,
Kirsty
To be honest
To be honest, for the money we paid, the experience was disappointing. The pods where we were seated were dirty and quite small, especially for four people. The food was poor quality, and we had to wait a long time for it. By the time it arrived, our table still hadn’t been cleaned – in fact, it wasn’t cleared until we had finished the game.
The bowling itself felt very basic. The screens didn’t show useful stats like who was leading or how many points you scored per turn, just a simple board with overall scores.
Apart from the great company we were with, the whole experience was poor compared to other places charging similar prices.
2026年4月21日
Tenpin - Glasgow からの回答
Hi Monika
We appreciate you taking the time to share your experience. We're sorry to hear that the pod size, cleanliness, food quality, and service did not meet your expectations. We will pass your comments to the relevant teams for improvements. We aim to provide a better experience. Best wishes - Clare
Booking process was easy
Booking process was easy. Added food which arrived during games which kids loved. Staff were friendly and helpful. Great experience with grandkids
2026年4月21日
Tenpin - Glasgow からの回答
Hello Cheryl,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We're delighted you found booking easy and that the kids enjoyed the food during their games. It's great to hear our staff were helpful. Thank you for your 5-star review and we hope to welcome you back again soon. All the best ~ Laura
Great experience & good staff
Great experience, staff very friendly and assisted when our lane was still in use. Quickly resolved, cleaned the lane and really enjoyed the experience.
2026年4月15日
Tenpin - Glasgow からの回答
Hi there
We're happy you had a great experience! It's good to hear our team was friendly and quickly resolved the lane issue. Thank you for your positive feedback; we appreciate it! Best wishes - Clare
Very happy with our visit!
All staff were great with our big group. Helped us out with everything we needed without a problem. We had a huge order for food, as having a group of 20 kids with us, and it was super fast which helped us out a lot, we are super grateful!
2026年4月10日
Tenpin - Glasgow からの回答
Hi Teegan
We appreciate you taking the time to leave us a 5-star rating! We're happy to hear our staff were helpful with your large group and that the food service was quick. Thank you for your positive feedback! Best wishes - Clare
Tenpin - Glasgow からの回答
Hi Bill
We appreciate your 5-star rating! We're happy to hear that our staff were good and that your visit was well organised. Thanks for the feedback! Best wishes - Clare
We enjoyed our game so much we paid for…
We enjoyed our game so much we paid for an extra one. Unfortunately during this game, the system failed and we couldn't continue. The staff then allocated another lane for us and gave us additional two games to compensate. Very good result.
2026年4月15日
Tenpin - Glasgow からの回答
Hello Valerie,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We're glad you enjoyed your visit and appreciate you sharing your experience. We're happy to hear that our staff were able to resolve the issue with the system failure and provide adequate compensation. Thank you for your positive feedback! All the best ~ Laura
Tuesdays are now our family bowling…
Tuesdays are now our family bowling night. Great value for the money. But won't be going to 5 guys across from it after bowling. Really horrible expensive food and spoiled a great night at tenpin
2026年4月15日
Tenpin - Glasgow からの回答
Hello Gary,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We're happy Tuesdays are great for family bowling! We appreciate you sharing that the value for the money is good. We're sorry the nearby dining experience wasn't satisfactory and negatively impacted your evening. All the best ~ Laura
Booked quickly online the night before…
Booked quickly online the night before arrived and lane ready everything clean and staff friendly
2026年4月15日
Tenpin - Glasgow からの回答
Hello Rosemary,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We appreciate your fantastic 5-star review! We're happy you were able to book quickly and found our lanes clean and staff friendly. We hope to welcome you back soon for another memorable experience. All the best ~ Laura
Tenpin - Glasgow からの回答
Hello Lisa,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We're glad you had a smooth check-in experience. Thank you for your positive feedback; we appreciate it. All the best ~ Laura
Had a lovely time
Can't complain. Had a lovely family time. We even took selfies for more fun. The food was delivered to the line. Even so the burger and fries was quite small portion - it was tasty meal, and appeared quite enough. Definitely will be back.
2026年4月9日
Tenpin - Glasgow からの回答
Hello Marita,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We're happy to hear that you had a lovely family time and enjoyed the tasty meal! We appreciate your feedback regarding the portion size of the burger and fries. We're glad you enjoyed your experience and will be back. All the best ~ Laura
Customer service was good
Customer service was good, the kids love bowling but the only thing that let them down was the toilets. No soap at all, some dispensers had sanitiser in them but no signs to say its sanitiser. Not great for people with allergies or skin issues. That is twice we have been there recently and the toilets have been the same.
2026年4月15日
Tenpin - Glasgow からの回答
Hello Anonymous 7,
Thank you for taking the time to rate Tenpin Glasgow 3 star. We're glad to hear the kids enjoyed bowling. We're sorry the restroom facilities were not up to standard during your visits. We'll ensure this is passed on to the team for improvements. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
We all enjoyed our game
We all enjoyed our game. It would have been good to have hooks to hang our jackets on so we didn't have to sit on them, but otherwise it was a fun night
2026年4月15日
Tenpin - Glasgow からの回答
Hi Gail, thank you for the 4* rating of Tenpin Glasgow. We're pleased to hear you had an enjoyable experience. Your feedback is important to us and we will ensure this is passed on to the correct teams. We look forward to welcoming you back again!
Take care,
Kirsty
Tenpin - Glasgow からの回答
Hello Mohammad,
Thank you for taking the time to rate Tenpin Glasgow 1 star. We appreciate you taking the time to share your experience. We're sorry to hear the counter staff were not polite. We will investigate this. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Team were helpful but a little slow…
Team were helpful but a little slow getting our drinks order to us we had finished our game and met the drink at the bar rather than table service.
But over all have a good time
2026年4月15日
Tenpin - Glasgow からの回答
Hi Fraser, thank you for the 4* review for Tenpin Glasgow! We're pleased to hear that you had a good time, and we really appreciate your feedback which we will ensure is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Well organised
Well organised, clean and everyone had a great time . Kids enjoyed being able to have pic of self when their turn . As always in places like this food , drink and snacks dear. Paying by card is so slow.Didnt buy much therefore still 5 star . Would return and recommend.
2026年4月14日
Tenpin - Glasgow からの回答
Hi there, thank you for rating Tenpin Glasgow 5*! We're so glad to hear you had a great time and found the venue to be well organised/clean. However, we are sorry for any disappointment caused with our pricing and the issue you experienced with paying by card. We will be sure to pass your feedback on to the relevant team for review. We hope to see you again soon. Best wishes, Jade
Fun experience
Fun experience, people portal is fast and easy to access they response right away on my query ,they resolve my issue right away ,which is brilliant .
2026年4月15日
Tenpin - Glasgow からの回答
Hi Donna,
Thank you for your fantastic 5* review at Tenpin Glasgow! Its great to hear you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
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