The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... もっと見る
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Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... もっと見る
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Easy to find and simple to get going from a pre booked slot. There was a fair amount to do afterwards, I’d definitely go again with a group or just as a couple.
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All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
13 Merrion Way, Leeds, LS2 8BT, Leeds, 英国
- 0333 034 6100
4.1
ほぼ満足
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Easy to find and simple to get going…
Easy to find and simple to get going from a pre booked slot. There was a fair amount to do afterwards, I’d definitely go again with a group or just as a couple.
2026年9月2日
Tenpin - Leeds からの回答
Hi Cameron, thank you for your fantastic 5-star review of Tenpin Leeds! We're so pleased to hear that you found it easy to get started and that there was plenty to do and we look forward to welcoming you back again soon! Best wishes - Mel
Tenpin - Leeds からの回答
Hello Hugh,
Thank you for taking the time to rate Tenpin Leeds 4 stars. We appreciate your feedback regarding our drink pricing and the cleanliness of our restrooms. We are always working to improve our guest experience. All the best ~ Laura
Tenpin - Leeds からの回答
Hi Martin
Thank you for taking the time to leave us a wonderful 5-star review! We are so pleased to hear that you had a great experience and that the children enjoyed their visit. We hope to see you again very soon. Best wishes - Clare
0 star got kicked out for being too…
0 star got kicked out for being too loud but didn’t get no warning paid for 3 games and got to do half of one game
2026年8月26日
Tenpin - Leeds からの回答
Hi Kyle
We are truly sorry to hear about your experience and the frustration this caused. We understand your disappointment with the situation and the unplayed games. We would like to look into this and ask that you email the details to customer.feedback@tenpin.co.uk using the subject "Review - Leeds". We can then contact you directly. Best wishes - Clare
Booked online and all very easy
Booked online and all very easy. Clean and efficient at the bowling.
2026年8月26日
Tenpin - Leeds からの回答
Hi Christine, thank you for leaving Tenpin Leeds a wonderful 5* rating. We are so pleased that you found booking online with us nice and easy and that the venue was clean! We hope to welcome you back again soon. Best wishes - Kaylee
Tenpin - Leeds からの回答
Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a fun time and appreciated our friendly staff and clean environment. We look forward to welcoming you back again soon! Best wishes - Clare
Tenpin - Leeds からの回答
Hello
Thank for the super 5* rating. It's lovely to hear that you had a good day out and enjoyed your game. Best wishes - Clare
Place was clean and tidy and staff were…
Place was clean and tidy and staff were extremely helpful and friendly. Really good time had by me and my 5 grandkids. Many thanks
2026年8月26日
Tenpin - Leeds からの回答
Hi Julie
Thank you for the wonderful 5-star review! We are so happy to hear you and your grandkids had such a great time and that our team was helpful and friendly. We hope to see you all again soon! Best wishes - Clare
Bowling was good price.pool bit too…
Bowling was good price.pool bit too dear for a hour.and burger wasn't upto scratch,buns seemed you had got them out of discount bin,very thin and small,burger was even smaller and dry
2026年8月26日
Tenpin - Leeds からの回答
Hi Sharon
Thank you for your feedback. We're glad to hear you found the bowling to be a good price. We're sorry to hear about the pricing of the pool and the issues you experienced with the quality of the burger. We will ensure your comments are passed on to the relevant teams for future improvements. We hope to see you again soon. Best wishes - Clare
Tenpin - Leeds からの回答
Hi Lovejeet, thank you for your 5* review of Tenpin Leeds! This is wonderful to hear and we look forward to welcoming you back again soon! Best wishes-Leila
The experience was good but there were…
The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I think a staff should go round to check on customers if they need support.
The ‘eat and play’ session does not include drinks. This should be emphasised. However, the food was good, but the food was just dropped without informing the customers.
2026年8月15日
Tenpin - Leeds からの回答
Hi there, thank you for your 4* review of Tenpin Leeds! It's lovely to hear that your overall experience was a positive one and we appreciate your feedback regarding the facilities, customer service, and our Eat N Play deal. We will ensure that this is passed across to the relevant team for future improvements to be made, and in the meantime we hope to welcome you back again shortly! Best wishes-Leila
Great bday with friends
Really flexible and enjoyable bowling. Really good summer holiday deal - 1 hr game for 6 people for a bargain of £40
Great bday present for my daughter and her friend
2026年8月17日
Tenpin - Leeds からの回答
Hi Joanne, thank you for your 5* review of Tenpin Leeds! We're so glad to hear how much your daughter enjoyed celebrating their birthday with us and that the summer deal was a hit! See you again soon. Best wishes-Leila
Tenpin - Leeds からの回答
Hi Nazma, thank you for your 5* review of Tenpin Leeds! It's lovely to hear such positive feedback. We can't wait to welcome you back again shortly! Best wishes-Leila
Fun escape room experience
Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last secret was the easier of the two for us. Evie went above and beyond to help us book onto a subsequent session the same evening which we really appreciated as we were only in Leeds for the evening. We had fun and these were my favourite escape rooms we have done.
2026年8月12日
Tenpin - Leeds からの回答
Hi Martine, thank you for the 5* review for Tenpin Leeds! We're delighted to hear that you had a great time in the escape rooms, and that Evie provided a great experience. We will be sure to pass on your kind feedback, and we hope to see you again soon! Best wishes - Adelaide
Love the newly refurbished venue
Love the newly refurbished venue. Great service and a lot of fun activities apart from bowling. We’ll be back more often.
2026年8月12日
Tenpin - Leeds からの回答
Hello Kat,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We are so pleased to hear you love our newly refurbished venue and enjoyed the service and fun activities. We look forward to welcoming you back again soon! All the best ~ Laura
Accessibility is an issue
Accessibility is an issue! Listed as wheelchair accessible on the website. We have a pram and wheelchair accessible means accessible for disabilities - I.e lift and ramp access. We arrive and there’s a lift for wheelchairs to get down the stairs it’s not a typical lift but one the folds down for the wheelchair to go onto then runs down the stairs. Why is this not allowed to be used for prams? We rang the call button for assistance with the lift and had no response. A team member came upstairs about ten minutes later clearly just going on his break. Asked if “we were the ones calling for lift assistance” so clearly they were aware someone was up there waiting and chose to ignore. Then informed us they wouldn’t be helping us with the lift because it’s just for wheelchairs. Why say the building is accessible if you’re picking and choosing who it is accessible to?
2026年8月8日
Tenpin - Leeds からの回答
Hello Lois,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We appreciate you taking the time to share your experience regarding accessibility. We sincerely regret the frustration and inconvenience you encountered with the lift and the lack of immediate assistance. We understand your concern about the lift's usage policy and the delay in our team's response. We are reviewing our accessibility information and staff training to ensure clearer communication and more efficient support for all our visitors. Your feedback is invaluable as we work to improve our services and ensure a welcoming environment for everyone. All the best ~ Laura
Great experience in general
Great experience in general. Friendly atmosphere and lots to do under 1 roof
2026年8月6日
Tenpin - Leeds からの回答
Hi Baliveer
Thank you for the fantastic 5-star review! We're so pleased to hear you enjoyed the friendly atmosphere and found plenty to do under one roof. We hope to see you again soon! Best wishes - Clare
We all had a good time
We all had a good time, staff was great.
Food come out quickly too
Will be back soon
2026年8月6日
Tenpin - Leeds からの回答
Hi Adeeb, thank you for leaving a 5* review of Tenpin Leeds! We're so glad to hear how much you enjoyed the bowling game and how efficient the service was. We look forward to welcoming you back again soon! Best wishes-Leila
Leeds centre
Friendly staff when checking in. The facilities were clean and checked throughout the day and it was a nice afternoon activity. The 2 games we had booked took us around 45mins to 60 mins to complete.
2026年8月6日
Tenpin - Leeds からの回答
Hi Becky, thank you for the 5* rating of Tenpin Leeds. We are so pleased to hear that you found our staff friendly and our facilities clean throughout your visit. It sounds like you had a wonderful afternoon with us, and we hope to welcome you back again soon for more fun!
Take care,
Kirsty
Tenpin - Leeds からの回答
Hi Jody
We are so pleased to hear that our team provided such helpful and polite service during your visit. Thank you for your kind words and 4-star rating! Best wishes - Clare
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