The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... もっと見る
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All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... もっと見る
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Really flexible and enjoyable bowling. Really good summer holiday deal - 1 hr game for 6 people for a bargain of £40 Great bday present for my daughter and her friend
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
13 Merrion Way, Leeds, LS2 8BT, Leeds, 英国
- 0333 034 6100
4.1
ほぼ満足
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tried play pool with my kids .
Tried play pool with my kids .. 30 kids around the next table couldn’t even play a game
2026年4月8日
Tenpin - Leeds からの回答
Hi Peter, thank you for leaving Tenpin Leeds a rating and review! We're sorry to hear that the crowded environment impacted your family's pool game. We'll ensure your feedback is passed onto the relevant teams to improve the experience for everyone. Thanks for your feedback and we hope to see you again soon! Best wishes - Rosie
Poor service from a girl named Amy I…
Poor service from a girl named Amy I think her name was attitude problem to go with it food was cold and drinks overpriced for watered down alcohol can't remember the date we was there so I apologise was a few weeks ago
2026年3月14日
自発的なレビュー
Tenpin - Leeds からの回答
Hi Lisa, thank you for leaving Tenpin Leeds a rating and review. We appreciate your feedback and we're sorry to hear that your experience did not meet our usually high expectations. We will ensure this is shared with the correct teams to improve our services. Please feel free to send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Leeds' should you wish to discuss this further. We hope to see you again soon! Best wishes - Rosie
Great fun lots of space lots choice ,we…
Great fun lots of space lots choice ,we went on a Tuesday half price good value
2026年4月1日
Tenpin - Leeds からの回答
Hi Kenneth, thank you for leaving Tenpin Leeds a lovely 5* rating and review! We're happy to hear that you had great fun with lots of space and choice! We're also glad to hear that you were able to take advantage of our cheap prices on Tuesdays too! Thanks for your positive feedback and we look forward to seeing you again soon! Best wishes - Rosie
It was good
It was good, price for
Pool is good. Maybe the
Bowling could be better! Damaged balls and we had to hunt down a correct size
2026年4月1日
Tenpin - Leeds からの回答
Hi Simon, thank you for leaving Tenpin Leeds a fabulous 4* rating and review! We're glad the pool price was good, and we appreciate your feedback about the bowling balls; we'll ensure this is passed onto the correct teams for future improvements to be made. We look forward to seeing you again in the future! Best wishes - Rosie
Bowling good
Bowling good, staff not so much.
Served same drink 3 times in 3 different glassware, first one took me to ask if they would like paying as they were more interested in huddling together for a conversation. Check in was a bit rushed due to the same. To also see staff drinking and and eating behind the bar kind of put me off a bit as they didn’t hand wash to serve.
2026年4月1日
Tenpin - Leeds からの回答
Hi Kevin, thank you for the review of Tenpin Leeds! We are very sorry to hear the customer service on your recent visit fell short of our usual high standard and we appreciate you taking the time to make us aware! Please know that all feedback will be sent to the relevant team and we do hope this will not stop you from visiting us in the future! Best wishes - Mel
Me and my family really enjoyed
Me and my family really enjoyed, the staff are always welcoming and helpful
2026年3月22日
Tenpin - Leeds からの回答
Hi Rachel, thank you for the wonderful 5* review for Tenpin Leeds! We're delighted to hear that you had great visit with your family and that you enjoyed the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
The bowling was great don’t get me…
The bowling was great don’t get me wrong, good prices and value for money. But during our sessions we were placed beside a group of rowdy people who were throwing multiple balls at once, making loud crashing noises banging against the barriers and bowling pin stacker.
It honestly made us feel quite unsafe and did spoil our night. It’s ashame that the staff allowed them to do such
2026年3月25日
Tenpin - Leeds からの回答
Hi David
Thank you for your feedback. We're glad you enjoyed the bowling and found it a good value. We're sorry to hear that other guests impacted your experience and made you feel unsafe. We'll share this with our team. Best wishes - Clare
Fun for all the family
Fun for all the family. Ages from 5 to 67 can all enjoy the experience
2026年3月25日
Tenpin - Leeds からの回答
Hi there
We're happy to hear that all ages in your family enjoyed the experience! Thank you for sharing this positive feedback with us; we appreciate it. Best wishes - Clare
Great customer service
2026年3月25日
Tenpin - Leeds からの回答
Hi there
Thanks for the 5* review. We are glad to hear our customer service was great. Hope to see you soon. Best wishes - Clare
Tenpin - Leeds からの回答
Hi Linda
We appreciate your 5-star rating! We're so glad you found our team friendly and that you enjoyed our service. Best wishes- Clare
Very disappointed
Very disappointed, the staff are miserable, especially the manager who we had the displeasure of meeting. The games are brill when they work. The drinks are also not good value as there watered down. I dont recommend at all.
2026年3月12日
自発的なレビュー
Tenpin - Leeds からの回答
Hi Tina
We appreciate you taking the time to share your experience. We're sorry to hear that the staff and drinks did not meet expectations, and that the games were unreliable. We'll address this. If you would like to send an email to customer.feedback@tenpin.co.uk with the details, we cn reach out to discuss your visit. Best wishes - Clare
The staff at Leeds Tenpin are…
The staff at Leeds Tenpin are excellent. Very friendly and nothing was too much trouble
2026年2月28日
Tenpin - Leeds からの回答
Hi there, thank you for rating Tenpin Leeds 5*! We're delighted to hear that you enjoyed the service from our team, and we hope to welcome you back again soon! Best wishes - Adelaide
Tenpin - Leeds からの回答
Hi Annabelle, thank you so much for the brilliant 5* review of Tenpin Leeds! It is great to see you always enjoy visiting us and find our team helpful and approachable! We hope you will continue to visit us and we can't wait to welcome you back again soon! Best wishes - Mel
Pretty good!
Couple of website issues (error messages) but eventually got the booking to go thru. Service at Leeds great, friendly staff and a wonderful experience. Really nice to see the refurbishment which has taken place since the time this was an AMF lane - looks much better now, facilities and equipment are much better maintained. Nice affordable night out, especially with the 3 games deal on Sundays. Though my arm was hurting after!
2026年2月22日
Tenpin - Leeds からの回答
Hi Philip, thank you taking the time to review Tenpin Leeds! We're delighted to hear that you had a wonderful experience and that you enjoyed the service from our team and the Sunday Sessions deal. We're sorry to hear about the website issues and will ensure your feedback is passed on. We hope to welcome you back again soon! Best wishes - Adelaide
We went on a Christmas team night out…
We went on a Christmas team night out here (from a pub) and between the server and a colleague, a drink was spilled on hand over.
They proceeded to cut us off from alcohol service and then notified several other venues close by that we were being rowdy and not to be served.
This ruined the evening as we had to move venue three times before we found a pub that was willing to judge us on how we presented, rather than taking the word of an over officious zealot.
Would not recommend
2026年2月15日
自発的なレビュー
Tenpin - Leeds からの回答
H Adrian,
We appreciate you taking the time to share your experience. We're very sorry to hear that your team night was negatively affected. We'll investigate the situation to ensure our policies are properly implemented and that all guests are treated fairly. If you would like to discuss this, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Leeds" and the details. We can then reach out to you directly. Best wishes - Clare
Got to the bowling just prior to the…
Got to the bowling just prior to the booking and the woman on the desk was friendly and knew her job well, checked for us and the lane was ready.
Only downside was the table on the lane hadn't been wiped or cleared.
2026年2月20日
Tenpin - Leeds からの回答
Hi Martin,
We're glad the check-in went smoothly. We appreciate your feedback and are sorry the lane's table wasn't clean upon arrival. We'll address this to ensure a better experience for everyone. Best wishes - Clare
So much better since refurb
Boys love it here, we tend to go when there are offers on as I find it can be quite expensive without them, since its refit it looks a lot more up to date and welcoming
2026年2月20日
Tenpin - Leeds からの回答
Hi Laura,
Thank you for your fantastic 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us! We hope to welcome you back to the venue again very soon! Best wishes- Steph
Feeling rushed!
When we arrived we went to check in and we were informed at the desk that we only had 30 minutes on our lane as somebody was booked in after us. I feel like we were made to rush. I understand it was half term but we shouldn't have been made to feel like we needed to play our game quickly.
2026年2月20日
Tenpin - Leeds からの回答
Hello SF,
Thank you for taking the time to rate Tenpin Leeds 3 stars. We appreciate you taking the time to share your experience. We're sorry to hear you felt rushed during your game. We will pass your feedback to our team so that we can improve. We hope you'll visit us again. All the best ~ Laura
Got rushed for our food and when it…
Got rushed for our food and when it came out it was cold like it had been sat there for ages
2026年2月15日
Tenpin - Leeds からの回答
Hello Guy,
Thank you for taking the time to rate Tenpin Leeds 2 stars. We appreciate your feedback and are sorry that your meal was rushed and served cold. We'll look into this to ensure it doesn't happen again. We hope your next visit is a 5 star experience. All the best ~ Laura
Tenpin - Leeds からの回答
Hi Alexander,
Thank you for your wonderful 5* review at Tenpin Leeds! It's great to see you've had such a great experience whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
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