My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... もっと見る
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所在地
所在地を変更Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB
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We had such a good time at Tenpin Bowling at Parrs Wood! 🎳 Definitely worth the money and a great way to spend a couple of hours, especially if you’ve got wild children who need to burn off some ener... もっと見る
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The bowling and pizza were great, all vet efficient. The “slot machines” on the way out were an extra money burden, very enticing for the kids and I get that, but the ticket redemption thing is an a... もっと見る
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Make sure you speak loudly over the music so the staff hear your request right because they wont fix their mistakes. We asked for 2 games of bowling as a group of 4 we and we showed them what tri... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, 英国
- 0333 034 6100
3.8
ほぼ満足
174件のレビュー
顧客にレビューを依頼しています
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Wonderful party for my daughter’s 5th…
Wonderful party for my daughter’s 5th birthday, she had an incredible time. Lots of other party guests kept saying how impressed they were with the organisation of the party and all the fun activities. We loved it!!! Thank you to all the staff that helped. I need to write a proper review for them personally but Becky and another lovely girl who was our party host.
2026年6月24日
Tenpin - Manchester - Parrs Wood からの回答
Hello Mrs Nabila Ahmad,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We are so pleased to hear that your daughter had an incredible 5th birthday party with us and that your guests were impressed. We appreciate your kind words about our team. We hope to welcome you back again soon! All the best ~ Laura
Arrived to checkin to Karaoke room…
Arrived to checkin to Karaoke room 15mins before start time as requested. Was told the room would need setting up but to wait outside the room. 25minutes later I had to go back to checkin desk. Got moved to another room which needed setting up. Staff on checkin desk didn't know what to do about the karaoke room bookings.
2026年6月13日
Tenpin - Manchester - Parrs Wood からの回答
Hello Preston,
Thank you for taking the time to rate Tenpin Manchester Parrswood 1 star. We are truly sorry to hear about the difficulties you experienced with your karaoke room booking. We understand how frustrating it must have been to wait and then be moved. We are reviewing our check-in procedures to prevent this from happening again. All the best ~ Laura
really fun experience- staff are on the ball
really fun experience, staff are nice and on the ball, karaoke could have more songs but so much fun!
2026年6月17日
Tenpin - Manchester - Parrs Wood からの回答
Hi Lacie, thank you for your lovely 5* review of Tenpin Manchester Parrs Wood! We are so pleased you had a great time on your visit and received great service from our staff. We value all feedback from our customers and we will be sure to pass your comments on. We hope to see you again soon! Best wishes, Jade
Waited nearly a hour for chicken…
Waited nearly a hour for chicken nuggets and they came out drier then the soles of my shoes other then that, everything else was fine
2026年6月14日
Tenpin - Manchester - Parrs Wood からの回答
Hi Nikki. Thank you for taking the time to leave us a review for our Manchester Parrs Wood Tenpin location. It is disappointing to hear that you did not enjoy the food and that there was a long wait time, we appreciate your feedback regarding this and always recommend speaking to the team on site if there are any issues. - Best wishes, Jade.
The Laser tag was great and the…
The Laser tag was great and the environment was great but food was slow to be served and required a prompt. I forgot to prompt to get the Icecreams so our guests didn’t get them. Also food portion size was small.
2026年6月3日
Tenpin - Manchester - Parrs Wood からの回答
Hi Ange, thank you for the 4* rating of Tenpin Manchester Parrs Wood. We're pleased to hear that the laser tag was great, despite food taking longer to arrive. We're sorry to hear that the guests did not receive ice creams. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible.
Take care,
Kirsty
It was great
It was great, all staff were really helpful including Katie who was brilliant throughout. Laser quest was fab and they set it up to align with the bowling. Really happy with everything!
2026年6月17日
Tenpin - Manchester - Parrs Wood からの回答
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Parrs Wood. We will pass your comments onto our team. We do hope to see you again very soon. Best Wishes - Kimberley
Tenpin - Manchester - Parrs Wood からの回答
Hi Hayley, thank you for leaving Tenpin Manchester Parrs Wood an amazing 5* rating. We are so glad to hear you took advantage of our great prices and received great service from the team! We can't wait to welcome you again soon. Best wishes - Kaylee
Bowling was fine, food terrible!
Bowling was fine, the food was terrible. Vegetarian burger was inedible, food took a long time. Small portions and nuggets were burnt from the freezer and then cooked. Would not recommend people to eat there at all. I had a party of 10 kids and had to re feed them when home.
2026年6月10日
Tenpin - Manchester - Parrs Wood からの回答
Hi Liz, thanks for leaving a rating and review for Tenpin Manchester-Parrs Wood! We appreciate your feedback and we are sorry for any disappointment caused with the food. We will be sure to pass these comments on. Best wishes, Jade
Unfortunately we had numerous issues…
Unfortunately we had numerous issues with our lane. It kept on skipping to the next player randomly after one bowl so we missed goes. This didn't seem to be able to be rectified however they gave us an extra game. It still continued it give us issues. Food took a long time to arrive and burger buns were crispy as if they had been kept warm and pizza was over cooked and hard to eat.
2026年6月10日
Tenpin - Manchester - Parrs Wood からの回答
Hello Hayley
Thank you for sharing your experience. We are truly sorry to hear about the issues with your lane and the quality of your food. We are addressing these concerns with our team for immediate improvements. Best wishes - Clare
Tenpin - Manchester - Parrs Wood からの回答
Hello David,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We are so glad you had a wonderful afternoon with your grandchildren! We hope to see you all again soon. All the best ~ Laura
Good range of arcade games to play on.
Good range of arcade games to play on.
Pool tables were easy to access.
Used the table qr code to get a drink as the bar was busy and had to go up to the bar after 10/15 mins as could see no one was coming over with the coffee, then had to wait for the staff to make it ( who were not apologetic) frustrating as i should have just ordered directly at the bar.
2026年6月10日
Tenpin - Manchester - Parrs Wood からの回答
Hi Eleanor
We appreciate you sharing your experience. We are glad you enjoyed our arcade games and pool tables. We sincerely regret the delay with your coffee order and the inconvenience this caused. We are reviewing our service procedures to prevent similar situations. Best wishes - Clare
Tenpin - Manchester - Parrs Wood からの回答
Hi
Thank you for your 5-star review! We are delighted you enjoyed your experience with our team. Best wishes - Clare
Great fun and staff very helpful.
Great fun and staff very helpful.
I also needed to refund an extra pizza order placed by mistake and staff very helpfully told me how to do it by emailing head office as it was an online order and they can't process the refunds there. Food was nice and bowling and atmosphere was great
2026年6月3日
Tenpin - Manchester - Parrs Wood からの回答
Hi Omar
Thank you for your wonderful 5-star review! We are so pleased to hear you had great fun and found our staff very helpful, especially with your pizza order. It's great to know you enjoyed the food, bowling, and atmosphere. We appreciate your feedback. Best wishes - Clare
Extremely Disappointing Birthday Party Experience
I booked my daughter's karaoke birthday party at Tenpin expecting a stress-free experience. Unfortunately, it was anything but.
From the moment we arrived, the party was disorganised. The karaoke microphones didn't work because they needed batteries, the room was unbearably hot with no air conditioning, and the children spent much of the party having to leave the room to cool down.
The package included unlimited juice, yet the children didn't receive any drinks for over an hour. When we asked a member of staff, she said she would get them but instead continued drinking her own drink and chatting with colleagues. We had to ask again before the manager eventually stepped in and brought the drinks himself. That was the only time the children received juice during the entire party.
There was no organisation whatsoever. Nobody checked on the children, nobody explained what was happening next, nobody told us when our time was ending, and nobody kept us informed about food or timings. I ended up running the entire party myself.
I specifically asked for the food to come out at a certain time, but it didn't. Parents started arriving to collect their children before food had even been served. Everything then became rushed and chaotic. Some children had to leave before receiving food and ice cream that I had paid for.
To make matters worse, a chip platter I paid for never arrived.
The attitude of some staff members was disappointing. Requests were treated as an inconvenience and some staff were rude throughout. What upset me most was seeing one member of staff making a fuss over another child's birthday while not one member of staff acknowledged my daughter's birthday, wished her a happy birthday or even smiled at her.
The only positive was the manager, Luke, who listened to my concerns, acknowledged the issues and advised me to contact customer services regarding a refund, but I'm yet to recieve a response.
Overall, what should have been a special birthday celebration turned into a stressful, embarrassing experience. I would not book another children's party here and would not recommend it to others.
2026年5月31日
Tenpin - Manchester - Parrs Wood からの回答
Hi Claire, thank you very much for taking the time to leave a review of Tenpin Manchester Parrs Wood! We are very sorry to hear that your party booking was not as much fun as we would have hoped. Your feedback is really important to us so please be assured all of your feedback will be sent to the team to ensure improvements are made. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Parrs Wood' Again, we are very sorry and we do hope you will still consider visiting us in the future! Best wishes - Mel
Waste of time
Waited more than half an hour and still waiting for someone to come to the basketball machine to fix it. Come to east didsbury tenpin and you might see 2 school kids waiting.
2026年6月2日
自発的なレビュー
Tenpin - Manchester - Parrs Wood からの回答
Hi Aminah
We appreciate you sharing your experience. We are sorry to hear about the wait and the issue with the machine. We will look into this. Best wishes - Clare
Tenpin - Manchester - Parrs Wood からの回答
Hi Paul, thank you for rating Tenpin Manchester Parrs Wood 5*! We're thrilled that you had an enjoyable night and can't wait to welcome you back to the venue again soon! Best wishes, Jade
Tenpin - Manchester - Parrs Wood からの回答
Hi David, thank you for leaving a rating and review for Tenpin Manchester Parrs Wood. We are sorry for any frustration caused when attempting to use your 2for1 voucher. These vouchers can only be booked online and are available to use from Sunday 6pm to Friday 5pm inclusive (Not valid on bank holidays). If you require further help, you are welcome to email our team at customer.feedback@tenpin.co.uk with the subject 'Review - Manchester Parrs Wood' and we will happy to assist you further. Best wishes, Jade
Great venue for my team work do
Great venue for my team work do. Loved the DJ on Friday and good vibe. Staff friendly and helpful.
2026年5月27日
Tenpin - Manchester - Parrs Wood からの回答
Hello Claire,
Thank you for you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We're so happy you enjoyed your team event, the DJ, and our friendly staff. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Tenpin - Manchester - Parrs Wood からの回答
Hello Chris,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We are delighted that you found our staff helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Had to wait for the staff to stop…
Had to wait for the staff to stop talking at the desk before checking in . 5 staff members again chatting in front of me while I'm waiting to order. Far to expensive for families and awful staff
2026年5月20日
Tenpin - Manchester - Parrs Wood からの回答
Hi Paul, thank you for the review of Tenpin Manchester Parrs Wood! We are very sorry to hear of your recent experience with us! We pride ourselves on excellent customer service so this is very disappointing to see! Please be assured all of your feedback will be forwarded to the team to ensure improvements are made and in the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
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