My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... もっと見る
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所在地
所在地を変更Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB
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We had such a good time at Tenpin Bowling at Parrs Wood! 🎳 Definitely worth the money and a great way to spend a couple of hours, especially if you’ve got wild children who need to burn off some ener... もっと見る
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The bowling and pizza were great, all vet efficient. The “slot machines” on the way out were an extra money burden, very enticing for the kids and I get that, but the ticket redemption thing is an a... もっと見る
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Make sure you speak loudly over the music so the staff hear your request right because they wont fix their mistakes. We asked for 2 games of bowling as a group of 4 we and we showed them what tri... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, 英国
- 0333 034 6100
3.8
ほぼ満足
174件のレビュー
顧客にレビューを依頼しています
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Please get better management.
A long (15 minute) check-in as the same counters seems to be used for everything except drinks - information, redeeming vouchers from the arcade. Then a long wait at the bar, with a 10 to 12 metre queue and one person serving. This doubled to two people later and eased the situation.
This isn't a staff shortage - there were plenty of people milling around not serving customers. Yes there are other jobs, but serve the customers first. There were never more than two people on check in nor two people serving on the bar but I counted seven people behind the counter at one point. Admittedly this is better than the 11 people behind the bar with one person serving that I saw at a previous visit but it isn't good enough.
2026年4月18日
Tenpin - Manchester - Parrs Wood からの回答
Hi Mark
We appreciate your feedback and are sorry to hear about the long check-in and bar wait times. We understand your frustration with the staffing levels and will review our service procedures to improve customer experience. Thank you for bringing this to our attention. Best wishes - Clare
There is a lot of noise all the times…
There is a lot of noise all the times from the music and all game machines nearby. It's annoying
2026年4月21日
Tenpin - Manchester - Parrs Wood からの回答
Hi Pri
We appreciate you taking the time to share your experience. We're sorry to hear the noise level from the music and games was bothersome and annoying. We will look into this. Best wishes - Clare
Had a good afternoon at the Parrs Wood…
Had a good afternoon at the Parrs Wood centre, I was happy that the half price Tuesday offer was on although, I was a little unsure as some schools were still on half term and some were not. The bowling alley was calmer than usual and we played our two games without any issues.
After bowling we played some pool and used the arcade.
Overall good activity on an unpredictable weather day.
Half price should be the regular price, the place would be full all the time.
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hi Ann
We're glad you enjoyed your visit to Parrs Wood and took advantage of the half-price Tuesday offer. We appreciate your feedback regarding the pricing and the atmosphere. It's good to know you had a fun time bowling, playing pool, and enjoying the arcade. Best wishes - Clare
Food was cold sent back fresh chips but…
Food was cold sent back fresh chips but burger cold waited 15 minutes for lane to be turned on queued 4 times to ask for help no one did place was very unclean tables and bowling area
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hi Louise
We appreciate you taking the time to share your experience. We're sorry the food was cold and the lane assistance was slow. We'll address the cleanliness and service issues. If you would like to discuss your visit, please email customer.feedback@tenpin.co.uk with the details and the subject "Review - Parrs Wood". Best wishes - Clare
We had a wonderful afternoon on a…
We had a wonderful afternoon on a Saturday recently bowling and playing with all the arcade games. One of the key positives were the staff behind the bar and info point who were all incredibly helpful and friendly. The only downside was the food we had which was cold and very sad looking (nachos and hot dogs). Highly recommend for a fun few hours out with the family or alone.
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hello Manox,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We're happy you had a wonderful afternoon bowling and enjoyed the arcade games. We appreciate your positive comments regarding our helpful and friendly team. We'll address the food quality with our team. Thank you for your feedback. All the best ~ Laura
Really enjoy me visiting doing bowling…
Really enjoy me visiting doing bowling and golf. Notice a few new things since last visited. Will be returning soon
2026年4月12日
Tenpin - Manchester - Parrs Wood からの回答
Hello Christopher,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We're glad you enjoyed your bowling and golf experience and noticed the new additions. We appreciate your positive feedback and look forward to your return! All the best ~ Laura
Booked Laser Tag for a party for my 8…
Booked Laser Tag for a party for my 8 year old son. Had no comms from Ten Pin prior apart from a confirmation text. We got there and the party really enjoyed Laser Tag. Afterwards, we had to keep chasing the staff for any idea of when food was coming or when they'd do the cake. They seemed really busy. When they came they were helpful, but it felt like they'd just forgot we were coming, the whole thing was a bit disorganised. We complained at the time and got a free bowling voucher, but I'd say if you're booking this, you probably need to be more active in following up with them, because I just assumed everything would be sorted when we got there. Overall the party itself was good, but the service needs to be better hence 3 stars
2026年4月12日
Tenpin - Manchester - Parrs Wood からの回答
Hello Andy,
Thank you for taking the time to rate Tenpin Manchester 3 star. We appreciate you sharing your experience. We're glad your son and his party enjoyed Laser Tag. We're sorry about the disorganisation and lack of communication regarding the food. We'll address this internally to improve our party service. Thanks for your feedback and we hope to welcome you back again soon. All the best ~ Laura
Bolling not clean
Bolling not clean, very oil balls, Need to good cleaning & provide good customer service pls. I ordered 2 drinks but tast no good 😒
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hello Mr B Zaman,
Thank you for taking the time to rate Tenpin Warrington 2 star. We appreciate your feedback and time. We're sorry your visit wasn't satisfactory due to cleanliness and drink quality. We'll address these issues to improve our service. We hope that your next experience is a 5 star experience. All the best ~ Laura
Great vibes overall
Great vibes overall. It was our first time there. We played a few games of bowling and pool, then sat down at a table and ordered food and drinks using the NFC tag.
After waiting over 30 minutes, we realised something wasn’t right as there didn’t seem to be anyone serving. We spoke to a staff member, and after about 45 minutes in total, the manager came over to explain that three staff members had called in sick, leaving them without kitchen or bar staff.
We weren’t happy with the situation, mainly because there was no sign or announcement to let customers know about the delay or lack of service and all the food places in the area would've already been closed.
That said, we do appreciate that they refunded our money and still gave us the drinks we ordered. I’d be willing to give them a second chance, as I’ll likely visit again, and I’ll update my review then :)
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hi Shay, thank you for taking the time to leave a review of Tenpin Manchester Parrs Wood. We're pleased to hear that you had a fun time bowling and playing pool. We are sorry to hear that during your visit the kitchen was not open and affected your visit. It's great to hear that you will give us another chance to have a much better experience, and we look forward to your return!
Take care,
Kirsty
Half price Tuesdays
Half price Tuesdays - great offer but would be even better if it was all day in school holiday instead of from 6pm.
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hi Perveen, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We appreciate you highlighting the half-price Tuesday offer and we're pleased to hear you were able to take advantage of this! Thanks again for your great feedback and we hope to welcome you back again soon! Best Wishes - Rosie
Very nice place friendly staff....
2026年4月13日
Tenpin - Manchester - Parrs Wood からの回答
Hi Lesham, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We appreciate your five-star rating! We're so happy our team made your visit a friendly and nice experience and we hope to welcome you back again soon! Best wishes - Rosie
Tenpin - Manchester - Parrs Wood からの回答
Hello Jules,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We are thrilled you had a really good time at the centre. We hope that your next visit is a 5 star experience. All the best ~ Laura
Remember to ask when do they need the…
Remember to ask when do they need the food sent out to the lanes as we booked 2 lanes for 2 games of bowls for 4:30pmamd the food got sent out at 5pm and it was luke warm .. too early into the game and it was puke warm not nice.
2026年4月11日
Tenpin - Manchester - Parrs Wood からの回答
Hello Amanda,
Thank you for taking the time to rate Tenpin Parrswood 1 star. We appreciate you taking the time to share your experience. We're sorry the food arrived early and wasn't warm enough. We will review our food service procedures to ensure better timing and quality. All the best ~ Laura
Fantastic place, everything under 1 roof
Fantastic day out, great atmosphere, got everything everyone needs, good arcade and food, bowling is amazing 🤩
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hi Danielle, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We're happy to hear that you had a fantastic day out with us! It's great to hear you enjoyed the atmosphere, arcade, food, and bowling. Thank you for your positive feedback! We look forward to seeing you again soon! Best wishes - Rosie
Grandchildren day out
Easy to book a session and check in. Did not eat this time as other things to do.
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hello Hudge,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We're glad booking and check-in were easy for you. Thank you for your feedback. We hope you'll have a chance to dine with us next time! All the best ~ Laura
Tenpin - Manchester - Parrs Wood からの回答
Hi Charlotte, thank you for the 5* review! We're so glad to hear that you had a great day at Tenpin Parrs Wood, and we can't wait to see you again soon! Best wishes - Adelaide
Tenpin - Manchester - Parrs Wood からの回答
Hi Robert, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We appreciate your five-star rating! We are so happy our team was friendly and helpful during your visit. We hope to see you again soon! Best wishes - Rosie
Nice Work outing
2026年4月15日
Tenpin - Manchester - Parrs Wood からの回答
Hi Mandy, thank you for leaving Tenpin Manchester Parrs Wood an incredible 4* rating. We are so glad you had a great time with us for your work outing! We appreciate any feedback you have so we can earn that final star. We hope to welcome you back sometime! Best wishes - Kaylee
Birthday bowling
There was a young lady Katie, who made it her business for us to have the best time from the moment we walked in to the moment we left!! I visited for my sons birthday with his friend and mum and Katie helped set up our bowling lane showing us how to put the barriers up if needed, we then went to lazer tag. Our sons are only 7&8 and wanted to do teams against us mums, katie knew it was all our first times trying lazer tag and could see the boys needed help, next thing she had a vest and a gun and was running around on the boys team the laughter of the boys makes it all worth the money! The only gripe I had was the pizza, it wasn't the best so next time I probably won't do the bowling pizza deal.
2026年4月10日
Tenpin - Manchester - Parrs Wood からの回答
Hi Dawn,
Thank you for your fabulous 5* review at Tenpin Parrs wood! It's great to hear you've had such a great time whilst on your recent visit to us. We are delighted that the staff made this so perfect for you all! We will ensure this is passed across to the correct team and hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Manchester - Parrs Wood からの回答
Hi Sam, thank you for the 5* review! We're delighted to hear that you enjoyed the atmosphere at Tenpin Parrs Wood, and we look forward to seeing you again soon! Best wishes - Adelaide
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