It was an ok experience. One of the bar staff wasn't particularly friendly and approached customers very bish bash bosh. We also booked for bowling and when we checked in we were told we would have t... もっと見る
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The staff were really helpful, especially with a change we needed for our food order. They made the extra effort to adjust our order on the day and also helped with our additional mobility requiremen... もっと見る
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Staff were very helpful , my grandson has food allergies and the young man made sure he checked with the kitchen about the suitability of the food and made arrangements to substitute foods for food... もっと見る
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We arrived a little bit earlier than our alloted time and still got allocated a lane straight away. We had ordered food aswell and it arrived to our lane within 20 minutes of us being there and were a... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
1 Grafton Gate East, MK9 1AH, Milton Keynes, 英国
- 0333 034 6100
4.1
ほぼ満足
204件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Bowling itself was ok
Bowling itself was ok. Lanes are very cramped, feel like you're on top of the lanes next to you. Wouldn't rush to go back.
Not really a problem with the venue itself but walking to the carpark afterwards to be greeted by a group of teenagers drinking and being sick in the carpark wasn't the greatest
2026年2月28日
Tenpin - Milton Keynes からの回答
Hello, thank you for taking the time to review Tenpin Milton Keynes! We're glad that you enjoyed the bowling but are sorry to hear that you found the lanes cramped. We will ensure your feedback is passed on to the correct team. We hope to see you again soon! Best wishes - Adelaide
Highly recommended
Very good seems you have new staff that are so much better.
All was very good
2026年3月3日
Tenpin - Milton Keynes からの回答
Hi Corina, thank you for the fabulous 5* rating for Tenpin Milton Keynes! We're so pleased to hear that you enjoyed the service from our team, and we hope to see you back again soon! Best wishes - Adelaide
Tidy but understaffed
Its lovely and neat and clean! Wasn't enough staff on on the day we visited. Took a really long time to get served for drinks. Then the lane malfunctioned (which i understand can happen) but when you've booked an hour and lost 15-20mins while the malfunction was fixed, that should really be compensated. It was not.
2026年2月19日
Tenpin - Milton Keynes からの回答
Hello Ryan. Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Milton Keynes. We are pleased to hear that you had a great time with us and found the site nice and clean. We are sorry to hear the wait time you had to face during your visit though. We will look into this to make your next visit even more enjoyable. Many Thanks - Kimberley
The venue was clean and welcoming as…
The venue was clean and welcoming as were the staff. The 5 grandchildren enjoyed it, as did we.
2026年2月16日
Tenpin - Milton Keynes からの回答
Hello Stella,
Thank you for taking the time to rate Tenpin Milton Keynes 5 stars. We appreciate you taking the time to leave us a 5-star review! We're so glad the venue and our staff were welcoming, and that you and your grandchildren enjoyed your visit. We look forward to welcoming you back again soon. All the best ~ Laura
Nice place but people serving are not…
Nice place but people serving are not the nicest and not really knowledgeable.
2026年2月21日
Tenpin - Milton Keynes からの回答
Hello Andzelika,
Thank you for taking the time to rate Tenpin Milton Keynes 4 stars. We are sorry that you found the staff not very knowledgeable or friendly. We will pass this feedback onto the venue for training and improvement purposes. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Excellent
Excellent, quiet, clean and well organised.
Easy to use as novice bowlers.
Really enjoyed the three games at 50% off!
2026年2月24日
Tenpin - Milton Keynes からの回答
Hello Sally,
Thank you for taking the time to rate Tenpin Milton Keynes 5 stars. We're happy to hear that you found our bowling alley excellent, quiet, clean, and well-organized! We're also glad you enjoyed the discounted games and found it easy to use. Thanks for your positive feedback and we look forward to welcoming you back again soon. All the best ~ Laura
Bowling It was our first experience at Ten pin…
It was our first experience at Ten pin and we enjoyed it very much very pleased to get free parking.
2026年2月18日
Tenpin - Milton Keynes からの回答
Hi Leslie, thank you for leaving Tenpin Milton Keynes a lovely 4* rating! We're happy to hear that you enjoyed your first experience with us! It's great to know that you were very pleased with the free parking. Thank you for your feedback and we hope to see you again soon! Best wishes - Rosie
Bowling with grandkids
We were early but not left to wait around and were allocated a lane to play almost immediately. Good customer service and very friend staff.
2026年2月18日
Tenpin - Milton Keynes からの回答
Hi Valerie, thank you for the fab 5* review for Tenpin Milton Keynes! It's lovely to hear that you enjoyed the service from our team and we hope to welcome you back again soon! Best wishes - Adelaide
Friendly
Friendly, easy and efficient. Easy to book by phone.
I’d forgotten my phone and my booking was immediately found and wasn’t a bother. Also good to know you can put your car registration in and then don’t have to pay for parking.
My son, grandsons and myself had a great time . And this was half term. 😁🤩
2026年2月19日
Tenpin - Milton Keynes からの回答
Hi Sue, thank you for the lovely 5* review for Tenpin Milton Keynes! We are delighted to hear that you found the booking process easy, and that you had a great visit with your family. We look forward to seeing you again soon! Best wishes - Adelaide
Tenpin - Milton Keynes からの回答
Hi Tolulope, thanks for leaving a rating and review for Tenpin Milton Keynes! We are very happy to hear that you had a great experience. Thank you for your positive feedback and we look forward to seeing you again in the future! Best wishes - Rosie
Half time fun
Booking was easy, had food added to order, and was brought to us at the lane, Overall a pleasant afternoon bowling, Kids enjoyed which was the main aim.
Food was not bad to be honest, and it was hot which was a good thing. good service all round
2026年2月19日
Tenpin - Milton Keynes からの回答
Hi Bob, thank you for taking the time to review Tenpin Milton Keynes! We're pleased to hear that you had a pleasant afternoon with your family and that you enjoyed the bowling, food and the service from our team. We can't wait to see you again soon! Best wishes - Adelaide
Dear [Tenpin Management/Customer…
Dear [Tenpin Management/Customer Service],
I am writing to express my disappointment regarding my recent visit to your venue. I arrived at 18:20, intending to book a game of bowling for my son. The staff at the counter informed me that no slots were available until 9:00 PM. I explained that the game would not last more than 10 minutes and requested that a slot be found, but was told nothing was available.
Shortly after, I checked the Tenpin website and was able to book a game for 19:15. I returned to the counter to ask if I should check in immediately, and another staff member advised me to come back 10 minutes before the scheduled time. At the suggested time, I went to check in, but the same lady informed me that my alley number was 12. When I arrived at the alley, it was already occupied by another booking. Upon returning to the counter, she could not locate my booking.
At this point, I explained my frustration-why I had been denied a slot despite availability on the website, and that I could not wait indefinitely. I requested to speak with the manager on duty, who eventually assigned a different alley.
Overall, the experience was extremely frustrating and unfair. I understand that companies aim to maximise profits, but denying a 5-year-old a 10-minute game due to mismanagement, combined with the lack of coordination at the counter, reflects poorly on the venue. I have visited this location frequently on weekdays and weekends, but this experience has left me disappointed.
I hope you review this incident and take measures to prevent similar situations in the future.
2026年2月16日
Tenpin - Milton Keynes からの回答
Hello Mahabbur,
Thank you for taking the time to rate Tenpin Milton Keynes 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the issues you encountered with your booking and the alley assignment. If you are able to email us your experience to customer.feedback@tenpin.co.uk so we are able to conduct a full investigation. All the best ~ Laura
i assume a new starter was trained on…
i assume a new starter was trained on till - service was friendly but slow (one item was missed out from the order - started queueing up again. help eventually arrived which brought the queue down. the girl serving us did great (she deserved 5stars) but felt she was left on her own during quite a busy time - hence why i am only giving 3
2026年2月7日
Tenpin - Milton Keynes からの回答
Hi Katharina
We appreciate you taking the time to share your experience. We're sorry to hear about the slow service and the missing item. We will address the staffing levels during busy periods to ensure better support for our team members and improved service for our customers. We hope to see you again for another visit. Best wishes - Clare
Filthy
Our booth was absolutely filthy no one came to clean it from a birthday party previously . Ordered a drink and the server seemed annoyed when i asked her to clean the mess .
2026年2月7日
Tenpin - Milton Keynes からの回答
Hi Kathy, thanks for leaving a rating and review for Tenpin Milton Keynes!
We regret that the booth was not clean and that our service fell short of expectations. We appreciate your feedback and will address this with our team to ensure a better experience moving forward. Please feel free to pop us an email with the details of your visit to customer.feedback@tenpin.co.uk with the subject 'Review - Milton Keynes' should you wish to discuss this further. We hope to welcome you back again in the future for a much better experience! Best wishes - Rosie
Won't be back!
5 out of 7 arcade machines took the money and did not work. Had to argue to get money back there policy is not to refund but to give you a free go on something else even if you have already paid so its NOT free!!!!
Also booked for 11am only to be told a lane wont be free till 12pm!
So loud u can't really have a conversation when trying to sort all there's problems!
Won't be back. Have booked bowling in Escape MK centre. Hope they are better
2026年2月7日
Tenpin - Milton Keynes からの回答
Hello Kevin,
Thank you for taking the time to rate Tenpin Milton Keynes 1 star. We are sorry to hear about the difficulties you encountered at our venue. We appreciate your feedback and will pass it onto the venue for training and improvement purposes. We hope we get to welcome you back again and that the next visit is a 5 star experience. All the best ~ Laura
Tenpin - Milton Keynes からの回答
Hi Mark,
Thank you for your fantastic 5* review at Tenpin Milton Keynes! we are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Awful customer service
The staff do not care at all, spoken to a few times very rudely and with attitude.
2026年1月31日
Tenpin - Milton Keynes からの回答
Hi Taylor
We appreciate your feedback and are sorry to hear about the rude interactions. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk using the subject "Review - Milton Keynes". We can then investigate your visit and reach out to your directly. Best wishes - Clare
We took our 6 year old for the first…
We took our 6 year old for the first time. She loved it. The food deal is worth doing.
2026年1月30日
Tenpin - Milton Keynes からの回答
Hello, what a fantastic 5* review of Tenpin Milton Keynes! We are really happy to see your 6yr old enjoyed her first time bowling and we very much hope to welcome you again soon! Best wishes - Mel
Great first experience enjoyed bowling…
Great first experience enjoyed bowling and an escape room.
2026年1月31日
Tenpin - Milton Keynes からの回答
Hello, thank you so much for the excellent 5* review of Tenpin Milton Keynes! We are so pleased you had a great first experience with bowling and Houdini's escape room and we can't wait to welcome you back again soon! Best wishes - Mel
Tenpin - Milton Keynes からの回答
Hi Karen, thank you so much for the wonderful 5* review of Tenpin Milton Keynes! We are thrilled you had a lovely time and you found our venue clean and staff friendly! We do hope this will mean you will visit us again in the future and we look forward to welcoming you back! Best wishes - Mel
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