We were able to get onto our lane fairly quickly and system was fairly easy to use. Only negative was the level hygiene as there used glasses left at lane and area had not been cleaned after previ... もっと見る
企業が回答しました
所在地
所在地を変更Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY Rochdale, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff at Rochdale branch were brilliant. Our karaoke booth has a fault but staff sorted it straight away offering us laser quest. We had also booked bowling and lunch deal for the kids. Really frien... もっと見る
企業が回答しました
Bowling was fun, arcades were good, food was mediocre at best and took ages, we had finished our game and then had to wait at least another 30 minutes for our food
企業が回答しました
On arrival we were greeted by manager who took us to the darts area, she was really helpful and her enthusiasm and knowledge of equipment helped get our family darts night off to a great start. We did... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY, Rochdale, 英国
- 0333 034 6100
4.1
ほぼ満足
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Rochdale からの回答
Hi there, thank you for the fab 4* review for Tenpin Rochdale! We're so pleased to hear that you had a fun visit to Houdini's escape rooms, and we hope to see you again soon! Best wishes - Adelaide
Son’s 10th birthday at…
We celebrated my son’s 10th birthday at Tenpin and had such a fantastic time. It was a brilliant day with family and friends all joining in, and there was something for everyone to enjoy.
The bowling was great fun, and the kids especially loved the laser quest and arcades—they were entertained the entire time. The food and drinks were good, and it was nice to be able to relax while everything was taken care of in one place.
The staff were really friendly and helpful throughout, which made the whole experience even better. We ended up staying all afternoon because there was just so much to do.
Overall, it was a perfect birthday celebration, and we’d definitely come back again.
2026年4月15日
Tenpin - Rochdale からの回答
Hi Martine
We're happy to hear that your son's 10th birthday celebration was a fantastic experience! It's great to know everyone enjoyed the bowling, laser quest, and arcades. We appreciate your kind words about our team's helpfulness and are glad you had such a memorable afternoon with us. Thank you for your positive feedback, and we look forward to welcoming you back again. Best wishes - Clare
Tenpin - Rochdale からの回答
Hi Barbara,
Thanks for the wonderful 5* rating. We are pleased to hear that you enjoyed the whole experience and hope to see you again soon. We appreciate your positive feedback. Best wishes - Clare
Rochdale ten pin bowling alleys new refresh
The changes that have been made at Rochdale ten pin bowling are really good the check in desk is now so efficient alongside of the drinks area. Your staff are also amazing nothing is to much trouble for them.
2026年4月9日
Tenpin - Rochdale からの回答
Hi Jackie, thank you so much for the amazing 5* review of Tenpin Rochdale! It is brilliant to see you had such a good time and found our booking in process easy and staff amazing! We hope you will visit us again really soon and we can't wait to welcome you back! Best wishes - Mel
Went for my daughters birthday
Went for my daughters birthday , there’s was about 25 of us , we all enjoyed it, staff were very friendly and very helpful , manger was great and went beyond and over to accommodate us
Thank you
2026年4月8日
Tenpin - Rochdale からの回答
Hi Gol, thanks for leaving a rating and review for Tenpin Rochdale! We're happy to hear that your daughter's birthday celebration was a success! It's great to know our team's friendliness and helpfulness enhanced your experience. Thank you for your kind words and we hope to welcome you back again in the future! Best wishes - Rosie
Tenpin - Rochdale からの回答
Hi Karen, thanks for leaving Tenpin Rochdale a lovely 5* rating and review! We're glad you enjoyed your experience! It's wonderful to know your grandson enjoys bowling with us. We appreciate your kind words about our atmosphere and staff, and we hope to see you again very soon! Best wishes - Rosie
Bowling
We took our grandchildren for the day out they enjoyed it very much it was great to see them having a good time
2026年4月15日
Tenpin - Rochdale からの回答
Hi Alan, thank you for the 4* review for Tenpin Rochdale! We're so pleased to hear that you had a great visit with your family and we hope to welcoming you back again soon! Best wishes - Adelaide
We waited nearly half an hour for the…
We waited nearly half an hour for the food and drinks. By the time everything arrived, the ice had melted into the drinks so they weren't drinkable and the food was cold.
The two games we had we all enjoyed but it was a let down for the food and drinks
2026年4月3日
Tenpin - Rochdale からの回答
Hi Cathryn. It's great to hear you all enjoyed the two games. However, we're sorry to hear about the issues you encountered during your recent visit to Tenpin Rochdale. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Rochdale' if you would like to discuss this further. We hope to welcome you back again in the future for a better experience! Best wishes, Jade
Tenpin - Rochdale からの回答
Hi Anthony,
Thank you for your fantastic 5* review at Tenpin Rochdale! We are delighted you've had such a wonderful day out at Tenpin. It's great to hear that you found the staff so friendly and welcoming. We hope to welcome you back to the venue again very soon! Best wishes- Steph
Tenpin - Rochdale からの回答
Hi Razel, thank you for the 5* rating of Tenpin Rochdale. It's lovely to hear that you enjoyed your recent visit and that the children had lots of fun. Hope to see you again soon.
Take care,
Kirsty
Tenpin - Rochdale からの回答
Hi there. Thank you so much for rating Tenpin Rochdale 4*'! We hope to see you back again soon for hopefully a 5* experience. Best wishes, Jade
Tenpin - Rochdale からの回答
Hi Kieron, thanks for leaving a rating and review for Tenpin Rochdale! We're glad you enjoyed bowling with your daughters! Thank you for your positive feedback; it means a lot to us, and we look forward to welcoming you all back again soon! Best wishes - Rosie
Tenpin - Rochdale からの回答
Hi Marc,
Thank you for your fantastic 5* review at Tenpin Rochdale! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue and look forward to welcoming you back again very soon! Best wishes- Steph
Bowling was brilliant but the bar staff…
Bowling was brilliant but the bar staff a little slow when ordering on the app to come to the lanes
2026年4月1日
Tenpin - Rochdale からの回答
Hi Paula, thank you very much for the lovely 4* review of Tenpin Rochdale! We are so please you had a brilliant time bowling but we are very sorry to hear there was a delay in receiving your drinks! We do hope this will not stop you from visiting us in the future and we can't wait to see you again soon! Best wishes - Mel
Disapointing.
Despite pre booking we were allocated to a broken lane due to a school trip attending on the wrong day. The manager should have been transparent and we would have waited or come back.Following every bowl it got stuck, we had to wait up to 10 minutes for it to be addressed, we spent significantly more tome waiting than bowling, eventually we gave up. We were then made to wait another 20 minutes for the manager to issue a refund as she was in a meeting and no one else could do it. We found her people skills lacking and her excuses disengenuous. Terrible customer service which could have been avoided by honest communication.Annoyingly the manager hadnt advised us of the booking error until after we complained, however had informed the family on the broken lane next to us. Not acceptable.
2026年3月31日
Tenpin - Rochdale からの回答
Hi Kelly, thank you for your review of Tenpin Rochdale! We are very sorry to hear of your experience on your recent visit to us! We pride ourselves on excellent customer service so we are very disappointed this was not the case! Your feedback is extremely important to us so please be assured all will be sent to the relevant team for future improvements and in the meantime, if you you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Rochdale' Best wishes - Mel
It was a great afternoon but ……
It was a great afternoon
My only thing was … it wasn’t clear where the dedk was to book in
In Rochdale it’s been moved around but I did eventually find the dedk
I also had to ask for more bar staff to serve people
There was 2/3 people on the check in desk but there was no one that wanted serving
But the bar had serval people waiting
2026年4月1日
Tenpin - Rochdale からの回答
Hi there
We're happy you enjoyed your afternoon. We regret the difficulty finding the check-in desk and the wait at the bar. We'll review the desk's location for clarity and address the bar staffing levels to improve service. Thank you for your feedback. Best wishes - Clare
Got onto our lane on time
Got onto our lane on time, all staff nice and helpful. The place looked fabulous after refurbishment
2026年4月1日
Tenpin - Rochdale からの回答
Hi Christine, thank you so much for the excellent 5* review of Tenpin Rochdale! We are really pleased to hear you had a great visit and found staff to be helpful we can't wait to see you all again soon for another 5* experience! Best wishes, Jade
Like the new setting was really nice
Like the new setting was really nice. Wasnt too busy either so that helped too
2026年3月25日
Tenpin - Rochdale からの回答
Hi Shaista
We're happy you enjoyed the new setting and that it wasn't too crowded during your visit. We appreciate you taking the time to share your positive experience! Best wishes - Clare
Great Bowling Experience
Not been bowling in a long time but really enjoyed the experience, pre booked to checking in was easy
2026年3月25日
Tenpin - Rochdale からの回答
Hi Fiona
We're happy to hear that you enjoyed your recent bowling experience after such a long time. We're glad the pre-booking and check-in process was easy for you. Thanks for your positive feedback! Best wishes - Clare
Long delays for a pre booked large group
We were a large group of parents and children (only children participating) booked a week prior online for 14, bowling food and darts. Our lanes (3 next to eachother) were not ready for 25 minutes after our slot. We checked in at the desk 5 mins before our booked time, having to entertain a group of 10yr olds in arcades for 25 minutes is very expensive - already paid £15 each for the bowling food and darts. Our food arrived before we even managed to get to our lanes. Not very well organised. The booking references didn't work for the darts so had to go back to desk to get help. Ordering drinks via the QR code was easy enough however the delay for drinks was poor, and then lots of what was ordered wasn't available.
2026年3月25日
Tenpin - Rochdale からの回答
Hi Heather, thank you for the review for Tenpin Rochdale! We're sorry to hear that there had been delays to begin your games and issues with the food and drinks orders. During our peak times we can encounter unexpected delays, however we do apologise that this had impacted your visit. We will ensure your feedback is passed onto our team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Rochdale'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。