Overall soft play experience was positive. Lots to offer for all ages, we had 3 kids aged 2-10 and all had lots of fun. Big negative is that we waited over 15 minutes for someone to let us in and y... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Friendly staff, well looked after, everything set up nicely when we got there. They managed the whole process. Food arrived promptly and was good. Booking process was easy and was given lots of infor... もっと見る
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The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... もっと見る
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Excellent Had problems with excessive heat on our first visit due to heatwave and air con breakdown But I have to say a big thank you To MASON the manager and his staff His helpfulness and... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Auckland Road, Southampton, SO15 0SD, Southampton, 英国
- 0333 034 6100
4.1
ほぼ満足
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We ordered food thinking we could have…
We ordered food thinking we could have it after we finished bowling. Unfortunately we had booked for 10.30 so we washing hot do and chips about 11.15.the hot dog roll was so dry it was almost u edible and chips with it was very small. Blowing was fun but won't recommend the food.staff were very helpful can't fault them
2026年7月29日
Tenpin - Southampton からの回答
Hi there, thank you for the feedback for Tenpin Southampton. While we are pleased to hear you enjoyed bowling with us, we are sorry to hear we dropped the ball with the food. We appreciate your feedback regarding the food and the portion sizes; we'll be sure to pass this on to the team. We hope to welcome you back for some more bowling soon! Best wishes - Kaylee
A Positive Workplace Until Management Changed
I genuinely enjoyed working at southampton Tenpin and met some amazing people during my time there. Many of my colleagues made my experience enjoyable, and I'm grateful for the friendships and memories I made.
Unfortunately, my experience changed significantly under the new management his name is Danny bean. From my perspective, I felt I was treated unfairly and racially bullied, and I didn't feel respected as a member of staff. When I left, I wasn't given the opportunity to say goodbye to the colleagues I'd worked alongside. I posted a farewell message in the staff group chat to thank everyone, but it was removed almost immediately and I was taken out of the group before I had the chance to say a proper goodbye. That was upsetting and made me feel as though my time there meant very little.
I'm disappointed that things ended the way they did because I truly valued the people I worked with. I hope the workplace can become one where staff feel respected, listened to, and treated fairly.
2026年7月31日
自発的なレビュー
Tenpin - Southampton からの回答
Hello Riley,
Thank you for getting in touch. We are very sorry with the experience that you had with our Southampton centre. We would welcome the opportunity to look into this further. If you would like us to look into this further please email your experience to customer.feedback@tenpin.co.uk.
Thank you for taking the time to share your feedback.
All the best ~ Laura
The staff member
The staff member , wish I knew her name was great , couldn’t help us enough.
2026年7月29日
Tenpin - Southampton からの回答
Hello, thank you so much for the 5* review of Tenpin Southampton! We're so happy to hear our team provided such excellent assistance and we can't wait to welcome you back again soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hi Sarah, thank you for taking the time to leave a review of Tenpin Southampton. We are truly sorry to hear about the long wait time for your food and that the quality of your meal was disappointing. Your feedback is important to us, and we will ensure it is passed on for improvement. In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Great time....
Arrived early, but lane available so allowed straight on, fantastic friendly staff.
2026年7月29日
Tenpin - Southampton からの回答
Hi Joanne
Thank you for your fantastic 5-star rating! We're so pleased to hear that you were able to get straight on and that our staff provided such friendly service. We appreciate your kind words! Best wishes - Clare
Jasmin was a brilliant host
Jasmin was a brilliant host, she kept everything running smoothly and the kids had a great time.
2026年7月29日
Tenpin - Southampton からの回答
Hi Kate
Thank you for your wonderful 5-star review! We are so pleased to hear that our team helped everything run smoothly and that the children had a great time. We hope to welcome you back again soon! Best wishes - Clare
Such good value and great fun
Such good value and great fun! Lots to do with the kids. Staff are friendly, toilets were clean and a good couple of hours of fun. Great air con too
2026年7月29日
Tenpin - Southampton からの回答
Hi Charlotte, thank you for leaving a 5* review of Tenpin Southampton! We're so glad to hear how much fun you had, how clean the venue was, and how well-priced the activities were. We can't wait to welcome you back again soon! Best wishes-Leila
Had a wonderful birthday party
Had a wonderful birthday party for my daughter. Although the music is a bit too loud and obnoxious.
2026年6月7日
Tenpin - Southampton からの回答
Hi Lauren, thank you for your 5* review of Tenpin Southampton! We're so glad to hear about the wonderful experience you had for your daughter's party. We also appreciate the honest feedback about the sound levels and we will pass this across to the relevant team for future improvements. We hope to see you again soon! Best wishes-Leila
Laser tag party
Friendly staff, well looked after, everything set up nicely when we got there. They managed the whole process. Food arrived promptly and was good. Booking process was easy and was given lots of information, staff were helpful.
However there was no break between the laser tag sessions as promised in the itinery, second one started straight after the first had ended. The kids enjoyed the laser tag but my husband was left in there to supervise with no member of staff. Would have been good if the laser game had a bit more structure, for example if they were given a base to defend or given a mission, nothing much was made of the scores either which was a shame.
2026年7月22日
Tenpin - Southampton からの回答
Hi Laura, thank you for taking the time to leave a review of Tenpin Southampton! We are pleased to hear that all ran smoothly on your visit and you found the booking process easy! However, we are sorry to hear that there was not a break in between the two games and there lacked structure! Your feedback is very important to us so please be assured all will be shared with the appropriate team for future improvements! In the meantime, we do hope you will still consider visiting us in the future and we very much look forward to welcoming you back! Best wishes - Mel
Activity was fine (party)
Activity was fine (party), food was incredible slow. Ordered a pizza at 11.30. It took nearly an hour to arrive. Pretty poor for a basic frozen pizza
2026年7月22日
Tenpin - Southampton からの回答
Hello Keith,
Thank you for taking the time to rate Tenpin Southampton 2 stars. We're sorry to hear about the delay with your pizza order and understand your frustration with the wait time. We will share your comments with our team to improve our service. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Really enjoyed our evening
Really enjoyed our evening, the venue was clean, using the QR code and ordering drinks and food was easy, service was pretty prompt too. Staff was polite. Perfect!
2026年7月22日
Tenpin - Southampton からの回答
Hi there, thank you for rating Tenpin Southampton 5*! We're thrilled to hear that you had a great evening overall. We will be sure to pass your comments on regarding our staff too! We really hope to welcome you back to the venue very soon for another 5* experience. Best wishes, Jade
Overall soft play experience was…
Overall soft play experience was positive. Lots to offer for all ages, we had 3 kids aged 2-10 and all had lots of fun.
Big negative is that we waited over 15 minutes for someone to let us in and you couldn’t let yourself out of the toddler area, which could mean a long wait if front desk was busy.
Otherwise, cheap price, clean equipment and always lots of fun.
2026年7月22日
Tenpin - Southampton からの回答
Hi Shannon, thank you for the 4* rating of Tenpin Southampton. We're glad to hear that the children had a great time! We are sorry to hear that there was an issue with wait times on your visit. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Terrible food but The venue is good & the bowling &…
The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not bother eating there, it really takes the shine off which was extremely disappointing on our family day out
2026年7月22日
Tenpin - Southampton からの回答
Hi Megan, thanks for leaving a rating and review for Tenpin Southampton! We appreciate you sharing your feedback. We're glad to hear you enjoyed the bowling and the arcade. We'll ensure that your comments regarding the food are passed on to the correct teams for future improvements to be made. Thanks for your time and we hope to see you again soon! Best wishes, Jade
Tenpin - Southampton からの回答
Hi Michelle, thank you for the lovely 4* rating of Tenpin Southampton. We are delighted to hear that you had a fun time, staff were helpful and that you enjoyed our facilities. We can't wait to welcome you again soon. Best wishes, Jade
Lovely time spent playing pool
Lovely time spent playing pool, having a drink and finished off with a game of air hockey
2026年7月21日
Tenpin - Southampton からの回答
Hello Karen,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're so glad you had such a lovely time playing pool, enjoying a drink, and finishing with air hockey! We appreciate your positive feedback. All the best ~ Laura
Loads to do with the children in an…
Loads to do with the children in an air-conditioned environment. Food and drink available also. Staff were friendly too
2026年7月22日
Tenpin - Southampton からの回答
Hello Simone,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're delighted to hear that you and the children enjoyed your visit and found plenty to do in a comfortable environment. It's also great to know our team was friendly. We hope to see you again soon! All the best ~ Laura
Tenpin - Southampton からの回答
Hello Customer 2,
Thank you for taking the time to rate Tenpin Southampton 5 stars.We are so pleased to hear that you found our services to be great value and that our team was friendly. We hope to welcome you back again soon. All the best ~ Laura
Staff and service
When waiting to claim prizes for tickets with our children we were repeatedly ignored and others were served in front of us as they were waiting to order drinks. We had spent money on bowling, food, drink and the arcade. It was pretty disappointing to be so obviously ignored by staff.
2026年7月7日
Tenpin - Southampton からの回答
Hi there, thank you for your review of Tenpin Southampton! We are very sorry to hear that you had a disappointing experience with the service from our staff. Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Tenpin - Southampton からの回答
Hi Anju, thank you for your 5* review of Tenpin Southampton! We look forward to welcoming you back again soon. Best wishes-Leila
Really attentive staff and well…
Really attentive staff and well organised party, I do feel there should be some dairy free party food options available.
2026年7月14日
Tenpin - Southampton からの回答
Hi Kerrie, thank you for your 5* review of Tenpin Southampton! We are so happy to hear that your party experience with us was well organised and that you found our staff attentive. We also appreciate your feedback regarding the dairy-free party food options and we will pass this across to the relevant team for future improvements. We hope to see you again soon. Best wishes-Leila
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