The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... もっと見る
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Took my 7 year old son to Tenpin for the afternoon. We did the Pirates Escape Room which he really enjoyed and the staff were amazing A game of bowling and some time in the soft play Very happy w... もっと見る
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WiFi is so bad you can’t actually use any of the QR scanners / website for ordering. Lots of the sweet dispenser machines are battered - just bin them. Otherwise, it has the best arcade around -... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Auckland Road, Southampton, SO15 0SD, Southampton, 英国
- 0333 034 6100
4.1
ほぼ満足
285件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Tenpin - Southampton からの回答
Hi Fran, thank you for leaving Tenpin Southampton an amazing 5* rating. We are thrilled to hear your boys had fun and we hope to welcome you back again soon! Best wishes - Kaylee
Great Afternoon out
Took my 7 year old son to Tenpin for the afternoon. We did the Pirates Escape Room which he really enjoyed and the staff were amazing
A game of bowling and some time in the soft play
Very happy with our day out and will be coming back
2026年9月12日
Tenpin - Southampton からの回答
Hello
Thank you for your fantastic 5-star review! We are so pleased to hear that you and your son had such an enjoyable afternoon with us, especially with the Pirates Escape Room, bowling, and soft play. It's wonderful to know our staff made such a positive impression. We look forward to welcoming you back again soon! Best wishes - Clare
Crazy Golf was in need of a refurb
Crazy Golf was in need of a refurb. Food selection from the menu was not all available. Soft Play area very good.
2026年9月9日
Tenpin - Southampton からの回答
Hi Ian, thank you for taking the time to leave a review of Tenpin Southampton! We appreciate your feedback regarding the crazy golf and menu availability and will be certain to share this with the appropriate team. We're pleased the soft play area was enjoyable and we hope you will still consider visiting us again soon! Best wishes - Mel
Staff are always amazing with queries…
Staff are always amazing with queries that you need answered and help with.
2026年9月4日
Tenpin - Southampton からの回答
Hi Emma,
Thank you for your fantastic 5* review at Tenpin Southampton! We are delighted to hear that had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Got injured
There was wet section on the lane.I slipped on and have damaged and bruised my knee.
2026年9月5日
Tenpin - Southampton からの回答
Hi James, thank you for taking the time to review Tenpin Southampton! Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Southampton', and we can pass this on to be looked into. Best wishes - Adelaide
Had a really good day staff was most…
Had a really good day staff was most welcoming and even know the venue was super busy we still got to our skittle lane
2026年8月30日
Tenpin - Southampton からの回答
Hi Edward, thank you for your fantastic 5-star review of Tenpin Southampton! We're delighted to hear you had such a good day and found our team welcoming. It's also wonderful to hear that even with the venue being busy, you were still able to arrive at your lane on time. We hope to see you again soon for some more bowling fun! Best wishes - Mel
Clean ,tidy ,good value
2026年9月2日
Tenpin - Southampton からの回答
Hi Jennifer, thank you for your wonderful 5-star rating of Tenpin Southampton! We are so happy to hear that you found our establishment clean, tidy, and a good value and we look forward to seeing you again soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hello, thank you very much for the great 5* review of Tenpin Southampton! We're happy to hear that your lane was ready on time and our team was helpful. We appreciate your positive feedback and hope to see you again soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hello Ann, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us. We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Tenpin - Southampton からの回答
Hello Sarah,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We are so pleased to hear that you found our prices great, our venue clean and tidy, and our staff helpful. We hope to welcome you back again very soon! All the best ~ Laura
Kate
I really love this place! ❤️ It looks like some areas have been refurbished, which is great. There are new areas with ping-pong tables, darts, pool, soft play, karaoke and lots of other little things to do. It’s huge and there’s something for everyone.
However, I think the customer service side still needs some work.
Ordering to the table is a great option, but creating an order can take ages because the internet is extremely slow or the connection is really bad. And if you finally manage to place the order but your time is up, you get kicked out and lose the order you’ve created, which is really frustrating.
Then you go to the checkout/bar and there are usually only two people serving, while a third person is dealing with payments for things like table tennis or bowling. Sometimes you also want to buy alcohol, but if someone under 21 is serving you, they can’t sell it, which I completely understand - but all of this adds up, and you can easily spend 15–20 minutes waiting in queues.
The bowling areas also weren’t being cleaned/cleared quickly enough between customers.
My friend had her birthday there and we were allowed to bring our own cake, which was great. However, we first had to tidy up the whole area ourselves to make enough space for our drinks, food and the cake.
On the positive side, there is security on site, so the place feels very safe. 👍
For food, we had fries, onion rings and burgers, which were actually really good. However, the pizza was a completely different story. 😅 It looked and tasted worse than the cheapest frozen pizza from Aldi, and it cost £11, which definitely wasn’t worth it.
The staff were very friendly and helpful, but there simply weren’t enough of them during the busy hours.
Overall, I really like the place and there is so much to do, but the lack of staff, long queues and slow ordering system let it down. Otherwise, I would definitely give it 5 stars.
2026年8月29日
Tenpin - Southampton からの回答
Hi Katarzyna, thank you so much for your very detailed review of Tenpin Southampton. We're so pleased to hear that you love the venue and really appreciate the feedback you have given regarding the issues you have experienced. We will be sure to pass this valuable feedback on for future improvement. We hope to see you again soon for hopefully a 5* experience next time. Best wishes, Jade
Was a party group pre called to confirm…
Was a party group pre called to confirm all together was approved and when arrived not one of us was together
Toilets were disgusting!!
2026年9月2日
Tenpin - Southampton からの回答
Hi Tiffany, thank you for leaving a review of Tenpin Southampton! We are very sorry to hear about the issues you experienced with your group's booking and the condition of our toilets. We appreciate you bringing these concerns to our attention, and we will be addressing them with our team to prevent future occurrences. We do hope you will still consider visiting us again in the future and we look forward to welcoming you back! Best wishes - Mel
Tenpin - Southampton からの回答
Hi Lisa
Thank you for taking the time to leave a wonderful 5* rating. We appreciate your review and are pleased you found the staff to be friendly. Come back and see us soon! Best wishes - Clare
Only issuse was food was given to early…
Only issuse was food was given to early was still trying to bowl
2026年8月26日
Tenpin - Southampton からの回答
Hi Andrew
We appreciate your feedback. We understand the timing of your food delivery was not ideal while you were bowling. We will pass the feedback to the team for improvements. Best wishes - Clare
Played golf
Played golf, most was damaged or broken which obviously effects the game. Place was unclean and the staff member on the desk was rude and unhelpful.
2026年8月26日
Tenpin - Southampton からの回答
Hello Charlotte
Thank you for taking the time to leave your feedback. We are truly sorry to hear about the issues you experienced during your recent visit, particularly with the golf course and the cleanliness of our establishment. We also regret that our staff member did not provide the helpful service we aim for. Your comments are important to us and will be shared with the relevant team for immediate review and improvement. Best wishes - Clare
Went and got a £100 parking fine
Went and got a £100 parking fine. Why is there no signs up about this? Will never be visiting ever again.
2026年8月26日
Tenpin - Southampton からの回答
Hello Laura
We are very sorry to hear about your parking fine and the lack of clear signage. We are reviewing our parking area. Best wishes - Clare
Tenpin - Southampton からの回答
Hi Avery, thank you for your fantastic 5-star review of Tenpin Southampton! We are so pleased to hear that your son had such a lovely time and that everything was to your satisfaction and we hope to welcome you both back again very soon! Best wishes - Mel
It was great when I was inside
It was great when I was inside, I got a parking ticket afterwards, I didn't realise I had to put my registration in a machine or anything. I will get another parking ticket for yesterday i went. It was not clear I had to put my registration. Otherwise I and my grandchildren enjoyed it. I was parked in a disabilities space with my parking ticket too.
2026年8月26日
Tenpin - Southampton からの回答
Hi Melissa
We're glad you and your grandchildren enjoyed your visit. We are very sorry to hear about the parking ticket you received and the confusion regarding our parking registration process. We are reviewing our signage to ensure clarity for all our visitors, especially concerning accessible parking. We appreciate you bringing this to our attention. Best wishes - Clare
Very easy to book online
Very easy to book online, and speedy and friendly service when arrived.
2026年8月26日
Tenpin - Southampton からの回答
Hi Karen
Thank you for your fantastic 5-star review! We're so happy to hear that you found the online booking process easy and that our service was speedy and friendly upon your arrival. We hope to welcome you back again soon! Best wishes - Clare
Great atmosphere and lots to do
Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to order food and drinks from the QR code but it didn’t recognise the venue.
2026年8月19日
Tenpin - Southampton からの回答
Hello
Thank you for your 4-star review! We're so glad you enjoyed the atmosphere and found our staff friendly and facilities clean. We're sorry to hear about the issues with the interactive darts and the QR code ordering. We'll pass this feedback to our team for improvement. Best wishes - Clare
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