Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... もっと見る
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Had a really good day staff was most welcoming and even know the venue was super busy we still got to our skittle lane
企業が回答しました
Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and ac... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Auckland Road, Southampton, SO15 0SD, Southampton, 英国
- 0333 034 6100
4.1
ほぼ満足
281件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff and service
When waiting to claim prizes for tickets with our children we were repeatedly ignored and others were served in front of us as they were waiting to order drinks. We had spent money on bowling, food, drink and the arcade. It was pretty disappointing to be so obviously ignored by staff.
2026年7月7日
Tenpin - Southampton からの回答
Hi there, thank you for your review of Tenpin Southampton! We are very sorry to hear that you had a disappointing experience with the service from our staff. Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Tenpin - Southampton からの回答
Hi Anju, thank you for your 5* review of Tenpin Southampton! We look forward to welcoming you back again soon. Best wishes-Leila
Really attentive staff and well…
Really attentive staff and well organised party, I do feel there should be some dairy free party food options available.
2026年7月14日
Tenpin - Southampton からの回答
Hi Kerrie, thank you for your 5* review of Tenpin Southampton! We are so happy to hear that your party experience with us was well organised and that you found our staff attentive. We also appreciate your feedback regarding the dairy-free party food options and we will pass this across to the relevant team for future improvements. We hope to see you again soon. Best wishes-Leila
Broken mini golf course, disappointing escape rooms, and grumpy staff
We did the Prison Putt golf in Tenpin Southampton. On several of the holes, there were broken bits of tech, wires pulled out etc, and it didn’t work properly so we had to skip these holes. Also, our ball got eaten twice by the machines and we didn’t get it back when we were supposed to, so it was a pretty bad experience all in all. I can imagine the Prison Putt was pretty cool when it first opened, but now it just seems unloved and deteriorating, it’s a shame.
We also did one of the escape rooms and we had to wait 10 minutes after knocking on the door several times before anyone even came, at which point we had had to go and find someone. The escape room was poorly designed, with nice decor and theming, but puzzles that didn’t really make sense, and the staff weren’t really very into the story, so we didn’t feel particularly immersed in the theme.
Some of the staff at tenpin were helpful, but a lot of them were a bit moody, and made us feel like an inconvenience, and it was quite clear some of them didn’t really want to be there. A disappointing experience.
2026年7月2日
Tenpin - Southampton からの回答
Hi Sarah, firstly thank you for leaving a review of Tenpin Southampton. We are very sorry to hear about your negative experience with the mini-golf, the long wait times for the escape room, and the attitude of our staff. We would like to look into this for you. Please could you send your review to customer.feedback@tenpin.co.uk with the subject 'Review-Southampton' and somebody will look into this for you. Best wishes-Leila
We arranged a birthday party for our…
We arranged a birthday party for our son. The staff were very welcoming and took our requests into consideration. Only constructive feedback would be to consider the portions of food served for party / the pizza slices portion was very small and I had to order in extra items to ensure the kids were not hungry.
2026年7月7日
Tenpin - Southampton からの回答
Hello Nimmi,
Thank you for taking the time to rate Tenpin Southampton 4 stars. We're delighted to hear our staff were welcoming and accommodating for your son's birthday party. We appreciate your constructive comments regarding food portions, and we'll certainly review our party food offerings to ensure all guests are satisfied. We hope to welcome you back again soon. All the best ~ Laura
Excellent
Excellent
Had problems with excessive heat on our first visit due to heatwave and air con breakdown
But I have to say a big thank you
To MASON the manager and his staff
His helpfulness and friendly attitude went above and beyond !!
We had to postpone the titanic room
But our revisit couldn’t be faulted
Thank you for helping make my birthday a little more cordial
2026年7月1日
Tenpin - Southampton からの回答
Hi Christopher, thank you so much for the wonderful 5* review of Tenpin Southampton! We are so pleased you had a great time on your revisit and received excellent customer service! We will be sure to pass all of your lovely feedback on and we can't wait to welcome you back again soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hi there,
Thank you for your lovely 4* review at Tenpin Southampton! We are delighted you've had such a lovely time whilst on your recent visit to us and we hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph
Amazing experience
Amazing experience. Saff wonderful and the location is perfect. Thank you.
2026年7月1日
Tenpin - Southampton からの回答
Hi Inga thank you so much for this amazing 5* review of Tenpin Southampton! We are delighted you had the best time and received excellent customer service. It's great to hear that you found the location perfect too. We can't wait to welcome you back soon! Best wishes, Jade
Good service
Good service, got there a little early but could still start earlier then time booked
2026年7月1日
Tenpin - Southampton からの回答
Hi there, thank you for rating Tenpin Southampton 5*! We're thrilled to hear that you had a good experience with us and were able to start earlier! We can't wait to see you back again soon! Best wishes, Jade
Quality of the food is not good
Quality of the food is not good, staff are friendly but not enough of them as the counter/bar area was unmanned most of the time the security guard had to call the staff to the counter. We only did Bowling and arcade this visit was good and all areas clean and tidy.
2026年6月29日
Tenpin - Southampton からの回答
Hi Samantha, thanks for leaving a rating and review for Tenpin Southampton! We appreciate you sharing your feedback. We're glad to hear that the bowling was good and the venue was clean. We'll ensure that your comments regarding the issues you experienced are passed on to the correct teams for future improvements to be made. Thanks for your time and we hope to see you again soon! Best wishes, Jade
The kids had fun yes !
The kids had fun yes !! But the prices for food was ok until the food arrived !! A adults burger and chips wouldn't feed a 2 year old !! Outrageous !!
2026年7月1日
Tenpin - Southampton からの回答
Hello Neil,
Thank you for taking the time to rate Tenpin Southampton 1 stars. We're glad to hear the children had fun. However, we're truly sorry to learn about your disappointment with the portion sizes of our food. We understand your frustration and will pass your comments to our team for review and improvement. All the best ~ Laura
Feedback on a laser tag party
Feedback on a laser tag party.
My son’s party was joined with another party with meant 6 of them on one team against 15 from the other party. The unequal team sizes did not work well.
Also portion sizes of food were very small.
Also they did not have a t shirt which would fit my son.
2026年6月27日
Tenpin - Southampton からの回答
Hello Jo,
Thank you for taking the time to rate Tenpin Southampton 3 stars. We're truly sorry to hear that your son's laser tag party didn't meet expectations. We understand your frustration regarding the unequal team sizes and the portion sizes of the food. We also apologize that we didn't have a t-shirt in your son's size. Your feedback is important to us, and we will ensure this is passed on to the correct team for future improvements. All the best ~ Laura
Tenpin - Southampton からの回答
Hi Dan, what a fabulous 5* review of Tenpin Southampton! We are so pleased to hear that you were able to play early and we hope to see you again soon for some more bowling fun! Best wishes - Mel
The booking process and the friendly…
The booking process and the friendly staff make you feel welcome.
Very clean and tidy.
2026年7月1日
Tenpin - Southampton からの回答
Hi Mike, thank you so much for the lovely 5* review of Tenpin Southampton! We are delighted you had a great time and found our team friendly and venue clean and we can't wait to see you again soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hi Jenny,
Thank you for your lovely 5* review at Tenpin Southampton! We are delighted you are thinking of booking with us and we hope to welcome you back again very soon! Best wishes- Steph
Great atmosphere
2026年6月24日
Tenpin - Southampton からの回答
Hi Steven
We are pleased that you enjoyed the great atmosphere when you visited. We appreciate the 5* rating and hope to see you again soon. Best wishes - Clare
Went for our Team Building/Summer Party…
Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and accommodating. Would 100% recommend for any teams wanting an away day of fun and activities.
2026年6月23日
Tenpin - Southampton からの回答
Hi Zach
Thank you for your wonderful 5-star review! We are so pleased to hear that your team had such a fantastic time enjoying our activities. We appreciate your kind words about our booking process and friendly staff. We hope to see you again soon! Best wishes - Clare
Tenpin - Southampton からの回答
Hi Sara, thank you for the 5* review for Tenpin Southampton! It's lovely to hear that our team provided a pleasant and helpful service. We look forward to seeing you again soon! Best wishes - Adelaide
Great experience
Great location. Good atmosphere. Plenty of parking and instructions to add your licence on the screen. Had great fun. Member of staff really helpful and made experience really enjoyable
2026年6月24日
Tenpin - Southampton からの回答
Hi Tamara, thank you for the wonderful 5-star review for Tenpin Southampton! We are so pleased you enjoyed the great atmosphere and found our team helpful. We hope to welcome you back again soon! Best wishes - Rosie
The team were very helpful and…
The team were very helpful and knowledgeable about the amusements
2026年6月24日
Tenpin - Southampton からの回答
Hello Kelsey,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We are so pleased you enjoyed our team's helpfulness and knowledge. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
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