Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... もっと見る
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Had a really good day staff was most welcoming and even know the venue was super busy we still got to our skittle lane
企業が回答しました
Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and ac... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Auckland Road, Southampton, SO15 0SD, Southampton, 英国
- 0333 034 6100
4.1
ほぼ満足
281件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Tenpin - Southampton からの回答
Hi Barbara, thank you for the excellent 5* review of Tenpin Southampton! We are delighted you had a fun visit and we can't wait to see you again soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hi Nikki, thanks for leaving a rating and review for Tenpin Southampton! We're glad you had such a brilliant time! Thank you for sharing your positive experience with our services; it means a lot to us. We hope to welcome you back soon! Best wishes - Rosie
Friends Outing experience
Music was too loud, we could barely here conversations amongst the group. Food - was below average, could be much better. Disappointed when the staff could not provide a hard copy of the allergen list, this had to be viewed online and the online version was not quick to look through.
2026年4月26日
Tenpin - Southampton からの回答
Hi Dimple, thank you for taking the time to review Tenpin Southampton! We're sorry to hear that you found the venue too loud and that you were disappointed that the allergen information had not been available to provide. We really appreciate your feedback and will pass this on for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide
It was great fun and I had great fun…
It was great fun and I had great fun plus I love the cider
2026年4月29日
Tenpin - Southampton からの回答
Hello Robert, Thank you for taking your time to leave us a wonderful 5* review! We are so pleased to hear that you had great fun at our Tenpin in Southampton! We do hope to see you again very soon. Best Wishes - Kimberley
Tenpin - Southampton からの回答
Hi there
We appreciate your fantastic 5-star review! It's great to know our friendly team helped your party go well. We hope to welcome you back soon! Best wishes - Clare
Atmosphere is pretty good and overall…
Atmosphere is pretty good and overall look of the facility
2026年4月21日
Tenpin - Southampton からの回答
Hi Damien, thank you for the 4* rating of Tenpin Southampton. We're happy to hear you enjoyed the atmosphere and the facilities. Hope to see you again soon!
Take care,
Kirsty
Travellers.
The staff were great, no problem with them whatsoever. However, our time there was ruined by the travellers that had taken over the car park, their kids running loose in the arcades pushing people out of the way to steal their go on arcade machines including my 11 year old son causing me to intervene, pestering the paying customers, using customers cars as objects to skate around. Security was useless. We left early. While not technically Tenpins fault, they did nothing to prevent or manage or warn the customers about the car park not being a safe place to park. One car was used as a stand for the kids scooters while Security watched.
2026年4月17日
Tenpin - Southampton からの回答
Hello Andy, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are pleased to hear that you found our team great throughout your stay. We are however very disappointed to hear that your experience at our Tenpin was not as enjoyable as we'd have liked it to have been. If you would like to discuss this with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Tenpin - Southampton からの回答
Hi Charlotte, thank you so much for the excellent 5* review of Tenpin Southampton! It is wonderful to see you always enjoy your visits and we can't wait to welcome you back again soon! Best wishes - Mel
Karaoke room
My daughter had a karaoke party and cannot fault it, brilliant set up helpful staff and well worth the money! Would highly recommend!
2026年4月21日
Tenpin - Southampton からの回答
Hello Hannah,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're happy to hear your daughter's karaoke party was a success! It's great you found our team helpful and the setup brilliant. Thank you for recommending us! All the best ~ Laura
Very clean and kind staff
2026年4月10日
Tenpin - Southampton からの回答
Hi Sophie
We appreciate your 5-star rating! We are so glad to hear that you found our venue clean and our staff kind. We hope to see you again soon! Best wishes - Clare
One of the bar staff beyond rude!!
Came for a lovely day out with family but then was sadly ruined by the bar lady Michelle’s attitude. Slamming drinks down, asked me for my order by only asking ‘what?’, then proceeded to argue when I told her there was no need to be so angry towards customers. I’ve been coming to tenpin for 20 years, and never have I had this experience! Really off putting as we spent £50 on bowling and darts and didn’t even end up enjoying it.
2026年4月19日
Tenpin - Southampton からの回答
Hi Molly
We appreciate you taking the time to share your experience. We're sorry to hear that a staff member's behaviour negatively impacted your visit. We'll address this to ensure a better experience for our guests in the future. Best wishes - Clare
11 year old birthday party!
My daughter had her 11th birthday party here at the weekend and tried out laser tag, bowling and the karaoke room. The girls all had a brilliant time and enjoyed all the activities particularly the laser tag!
The staff were really helpful with the birthday cake bringing it out for us and singing happy birthday.
We didn’t book this as a party and it all still flowed seamlessly from one activity to another with lunch in between.
2026年4月18日
Tenpin - Southampton からの回答
Hi Erin
We're happy to hear your daughter and her friends had a brilliant 11th birthday party trying laser tag, bowling, and karaoke! It's great that the staff were helpful with the cake and that the activities flowed seamlessly. Thank you for your positive feedback! Best wishes - Clare
I gave this score as sadly my family…
I gave this score as sadly my family and I did not get to play our game. There was an incident in the foyer where a man was taken seriously ill and emergencies services were called and we had to be evacuated from the building
2026年4月15日
Tenpin - Southampton からの回答
Hi Marie, thank you for taking the time to leave a review! We are very sorry you were unable to play your game due to unforeseen circumstances! If you have not rearranged your booking or spoken to a team member to discuss options please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Southampton' Best wishes - Mel
Tenpin - Southampton からの回答
Hello Mark,
Thank you for taking the time to rate Tenpin Southampton 5 stars. We're glad you enjoyed your visit! We appreciate your feedback about the crazy golf and will certainly consider it for review. We look forward to welcoming you back again soon. All the best ~ Laura
Needs customer relations training!!!
Poor food quality
Poor service
Staff rudeness
Games machine not filled with tickets or tickets jammed. Staff unwilling to help
2026年4月15日
Tenpin - Southampton からの回答
Hello Mrs Lisa Eade,
Thank you for taking the time to rate Tenpin Southampton 2 star. We appreciate your review. We're sorry the food quality and service were poor, staff were impolite, and the game machine malfunctioned. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Tenpin - Southampton からの回答
Hi Vicky, thank you for leaving Tenpin Southampton an amazing 5* rating. We are thrilled to hear your daughter and her friend had a great time with us. We hope to welcome them back again soon! Best wishes - Kaylee
Half the games didn’t work and wasted…
Half the games didn’t work and wasted money on them
Nothing was cleared up
Cups drinks rubbish everywhere
The manager was rude hostile and completely unprofessional
2026年4月15日
Tenpin - Southampton からの回答
Hi, thank you for taking the time to leave a review of Tenpin Southampton. We're sorry to hear of the issues you were faced with during your recent visit. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvements. If you do wish to discuss this further, please email us at customer.feedback@tenpin.co.uk, with the subject as 'Review - Southampton'. Once again, we're sorry for the disappointment caused and we do hope you will give us another chance in the future.
Take care,
Kirsty
The staff were friendly
The staff were friendly, the seating at the lanes were clean and comfortable and the table was clear and clean
2026年4月15日
Tenpin - Southampton からの回答
Hello, thank you for the brilliant review of Southampton! We are so pleased you had a great time and found our venue clean and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Great arcade, lots to do
WiFi is so bad you can’t actually use any of the QR scanners / website for ordering.
Lots of the sweet dispenser machines are battered - just bin them.
Otherwise, it has the best arcade around - actual coins rather than just tapping cards all over the show - and more importantly, it still has real tickets which is part of the fun that other arcades in the area lack!
2026年4月15日
Tenpin - Southampton からの回答
Hello Abbie,
Thank you for taking the time to rate Tenpin Southampton 4 stars. We appreciate your feedback. We're happy you enjoy our arcade's coin and ticket system. We'll investigate the WiFi and dispenser conditions to improve the experience. Thanks for bringing this to our attention. All the best ~ Laura
Bowling was great shame about the golf
Bowling was great as always thanks
Also went to prison golf - poor experience half the stops were broken or poor quality, despite multiple people complaining on site only response was we are busy!
2026年4月15日
Tenpin - Southampton からの回答
Hello Saskia,
Thank you for taking the time to rate Tenpin Southampton 3 stars. Thank you for your review. We're glad you enjoyed bowling. We regret to hear about the issues with prison golf and that our team's response was not satisfactory. We'll address this internally. All the best ~ Laura
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