Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... もっと見る
企業が回答しました
Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and ac... もっと見る
企業が回答しました
Excellent Had problems with excessive heat on our first visit due to heatwave and air con breakdown But I have to say a big thank you To MASON the manager and his staff His helpfulness and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Auckland Road, Southampton, SO15 0SD, Southampton, 英国
- 0333 034 6100
4.1
ほぼ満足
283件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great arcade, lots to do
WiFi is so bad you can’t actually use any of the QR scanners / website for ordering.
Lots of the sweet dispenser machines are battered - just bin them.
Otherwise, it has the best arcade around - actual coins rather than just tapping cards all over the show - and more importantly, it still has real tickets which is part of the fun that other arcades in the area lack!
2026年4月15日
Tenpin - Southampton からの回答
Hello Abbie,
Thank you for taking the time to rate Tenpin Southampton 4 stars. We appreciate your feedback. We're happy you enjoy our arcade's coin and ticket system. We'll investigate the WiFi and dispenser conditions to improve the experience. Thanks for bringing this to our attention. All the best ~ Laura
Bowling was great shame about the golf
Bowling was great as always thanks
Also went to prison golf - poor experience half the stops were broken or poor quality, despite multiple people complaining on site only response was we are busy!
2026年4月15日
Tenpin - Southampton からの回答
Hello Saskia,
Thank you for taking the time to rate Tenpin Southampton 3 stars. Thank you for your review. We're glad you enjoyed bowling. We regret to hear about the issues with prison golf and that our team's response was not satisfactory. We'll address this internally. All the best ~ Laura
Tenpin - Southampton からの回答
Hi Shan, thank you for the 5* rating for Tenpin Southampton! We're thrilled to hear that you had a fun bowling experience and that you enjoyed the karaoke, and we hope to see you again soon for another great time! Best wishes - Adelaide
We always have a great time as family…
We always have a great time as family at Tenpin. The atmosphere is amazing.
2026年4月15日
Tenpin - Southampton からの回答
Hi Paula, thank you for the wonderful 5* review for Tenpin Southampton! We're so pleased to hear that you enjoy visiting with your family and we hope to welcome you back again soon! Best wishes - Adelaide
We were not even half way into…
We were not even half way into minigolf, when we were escorted out of the building. Prayers to the family to the poor guy who we were escorted by who was in cardiac arrest, I think we could have been escorted out somewhere away from the poor man as to show some respect.
2026年4月15日
Tenpin - Southampton からの回答
Hello Ernie,
Thank you for taking the time to rate Tenpin Southampton 1 star. We appreciate your feedback and are truly sorry your visit coincided with such a distressing event. We regret that the situation impacted your experience and offer our sincere condolences. We will review our procedures. All the best ~ Laura
Amazing atmosphere
Amazing atmosphere. Great value for money. The staff are all friendly and the venue is clean and well kept. We love coming and will return!
2026年4月15日
Tenpin - Southampton からの回答
Hi Karen, thank you for leaving a 5* review of Tenpin Southampton! We are so pleased you enjoyed your visit and had an overall great experience. We really hope you will visit us again soon and we look forward to welcoming you back! Best wishes, Jade
Friendly and the same time professional…
Friendly and the same time professional staff, ready to help customer. Speedy customer service and very good services.
2026年4月15日
Tenpin - Southampton からの回答
Hi Maria, thanks for leaving a 5* rating and review for Tenpin Southampton! We're so pleased you were happy with the customer service and our facilities. We appreciate you taking the time to share your feedback and will be sure to pass these comments on. We hope to welcome you back again soon! Best wishes, Jade
Dirty bowling area
When we got there the bowling area was dirty and when we ask staff if they can clean it. It took them 35 minutes to come and clean it.
2026年4月15日
Tenpin - Southampton からの回答
Hello Lisa,
Thank you for taking the time to rate Tenpin Southampton 3 stars. We appreciate your feedback and apologize that the bowling area's cleanliness was not up to standards. We're sorry for the delay in addressing it, and we'll review our response times. We hope your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Tenpin - Southampton からの回答
Hi Adele,
Thank you for your fantastic 5* review at Tenpin Southampton, We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Terrible Service - But the Show Must Go On!
Booked Karaoke for 3pm, arrived 2:30, to check-in & make sure the room was ready. Was told to come back at 3pm. We waited. The room wasn't ready, 1 microphone, (the other had been stolen by kids who'd locked themselves in another room & were rapping away off key) no props, tv screen not showing song lyrics, aircon not operating! Asked 3 different staff members for help, took 20mins for a manager to come & switch our room. He added time to our booking but we had to go anyway as had a table booked elsewhere for food. One day this story might be funny!
2026年4月3日
Tenpin - Southampton からの回答
Hi there,
Thank you for your 1* review at Tenpin Southampton! We are very sorry to hear you've not had a great experience whilst on your recent visit to us! Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Always great value for money
Always great value for money. Easy to set up bowling.
Love that there is so much to do in one place.
2026年4月8日
Tenpin - Southampton からの回答
Hi Louise, thank you for leaving Tenpin Southampton an awesome 5* rating. We are so glad to hear you enjoy your visits to us and feel it's great value for money. We hope to welcome you again soon so you can enjoy our other activities. Best wishes - Kaylee
Plenty to occupy all age children
Plenty to occupy all age children
Good food, easy to order.
2026年4月8日
Tenpin - Southampton からの回答
Hello James, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a wonderful time at our Tenpin in Southampton! We are so pleased to hear that you enjoyed the activities and the food. We do hope to see you again very soon. Many Thanks - Kimberley
The game was great but the food was not…
The game was great but the food was not everything was very dry and the cheese in the burger was non existent, more signs for reception
2026年4月8日
Tenpin - Southampton からの回答
Hi Cynthia, thank you for your 5* review of Tenpin Southampton! We are so pleased you had a great game. However, we are very sorry to hear of the disappointment with the food. Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Tenpin - Southampton からの回答
Hi Matt. Thank you very much for the 5* review of Tenpin Southampton. It's brilliant to receive this kind of feedback, we really appreciate it! We hope to welcome you back soon. Best wishes, Jade
Tenpin - Southampton からの回答
Hi there. Thank you so much for rating Tenpin Southampton 5*'s! We hope to see you again soon for hopefully another 5* experience! Best wishes, Jade
Bowling great fun and so much better…
Bowling great fun and so much better now it’s been updated. Love the pool tables and darts. However golf was a massive let down, needs a few repairs in there and definitely a good sorting out as couldn’t play properly. Laser quest was really fun too. Staff always nice and helpful
2026年4月8日
Tenpin - Southampton からの回答
Hello, Thank you for taking your time to leave us some great feedback from your recent visit to our Tenpin in Southampton. We are so pleased to hear that you had a wonderful time with us. We will pass your comments onto our team to help us gain that final star from you. We do hope to see you again very soon. Best Wishes - Kimberley
Lanes not clean
Everything was okay and running however bowling lanes were not cleaned or cleared ready for you. We was sent to play at our lake that was covered in food waste and left to clean this ourselves. Lanes need to be checked before sending the next family to play on it.
2026年4月3日
Tenpin - Southampton からの回答
Hello, thank you very much for taking the time to leave a review of Tenpin Southampton! We are very sorry to hear that when you arrived at your lane this had not been cleaned ready for your arrival! Your feedback is very important to us as this helps us to make improvements where needed and we will be sure to pass on to the relevant team so this can happen! In the meantime, we do hope this has not put you off from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Enjoyed the bowling
Enjoyed the bowling, well organised. Pity hot drinks machines not working again. This happened on our last visit.
2026年4月8日
Tenpin - Southampton からの回答
Hi Jenny, thank you for the lovely 4* review of Tenpin Southampton! We are pleased you had a great time but are very sorry to hear that the hot drink machine was not working again! Please be assured all feedback will be passed on and we do hope you will still consider visiting us again soon! Best wishes - Mel
Always a pleasure to take the kids…
Always a pleasure to take the kids staff always helpful
2026年4月8日
Tenpin - Southampton からの回答
Hi Natalie, thank you for the brilliant review of Tenpin Southampton! We are delighted you always enjoy your visits to us and receive excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Kids had fun
Kids had fun. Quick service to get to our lane. Clean and so much better an experience post renovation. Will definitely return although will look for special offers to make it more doable. Only negative - very loud music.
2026年4月8日
Tenpin - Southampton からの回答
Hello, thank you very much for the lovely 4* review of Tenpin Southampton! We are delighted you love our new look and we take on board all of your feedback to pass onto the team! In the meantime, we look forward to welcoming you back again soon! Best wishes - Mel
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。