Kids had loads of fun and it was really good value for money, staff we're all friendly and helpful too. Felt a little understaffed though, between the bowling, the lazer tag, the bar/restaurant and th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a really good time with the grandchildren. There were a lot of young children there at that time of day and there aren’t enough of the apparatus cages to go around. The woman in the next lane h... もっと見る
企業が回答しました
We had a lovely morning , however lost money in one of the machine and my grandson won tickets that never came out, told I member of staff a long haired gentleman he just walked away and went to staff... もっと見る
企業が回答しました
Our grandsons enjoyed a couple of hours bowling and beating there grandparents. Liked how easy it was to get food and drinks to enjoy during our bowling. Free parking is an added bonus
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Ocean Plaza, Marine Dr, Southport, Merseyside, PR8 1RY, Southport, 英国
- 0333 034 6100
4.3
優良
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Southport からの回答
Hi Donna, thank you for rating Tenpin Southport 5*! We're thrilled to hear that you enjoyed the service from our team. We will pass these lovely comments on! We can't wait to see you back again soon. Best wishes, Jade
great fun enjoyed by all the family
great fun enjoyed by all the family. Lovely staff very helpful
2026年4月15日
Tenpin - Southport からの回答
Hi Paul, thank you for leaving Tenpin Southport a lovely 4* rating. We are so pleased our staff had a positive impact on your visit and that your family had a great time with us! We look forward to welcoming you all back again soon. Best wishes - Kaylee
Staff rude and dismissive
2026年4月8日
Tenpin - Southport からの回答
Hi Michael, thank you for taking the time to leave a review of Tenpin Southport! We are very sorry to hear that you found our team members rude and dismissive on your recent visit. We pride ourselves on excellent customer service and so this is very disappointing to see! Please be assured all of your feedback will be passed onto the relevant team and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Southport' Best wishes - Mel
Tenpin - Southport からの回答
Hi Bernard, thank you for the kind 5* rating of Tenpin Southport. We are so happy you had a great time with your grandchildren. We hope to see you all again soon for another 5* experience. Best wishes, Jade
Tenpin - Southport からの回答
Hi Roy, thank you very much for rating Tenpin Southport 5*! We are so pleased you found your booking experience to be straight forward, and that you had a pleasant experience throughout. We hope to see you again soon in the future for another 5* experience. Best wishes, Jade
We come here often
We come here often, the staff are always friendly, helpful, busy doing their job and keep an eye on the place. It’s full of families and kids of all ages. The deals are great, 2 weekly, then in school holidays. Sign up for emails. The soft drinks sometimes taste flat and the food is standard - a few nuggets or simple cheeseburger and fries, nothing to rave about but it keeps the kids happy. Lots of game machines, table tennis, so bring cash to convert to pound coins. Bowling is great fun, can’t comment on laser tag as never done it. Open New Year’s Eve and full of families then with children of all ages, so a fun place to attend. Large free carpark out front, on the prom with other places next to it, so lots to do.
2026年4月10日
Tenpin - Southport からの回答
Hi Annette, thank you for rating Tenpin Southport 4* and for this detailed review. We really appreciate the lovely feedback on staff, the deals we have on offer and our facilities. We will be sure to pass on the comments regarding drinks for future improvement to the correct team. We can't wait to welcome you back again soon. Thanks again! Best wishes, Jade
Overall very good
Overall very good. The bowling lanes are clean and in good condition. My only frustration is that we have a long queue waiting for others to trade in their tickets for prizes. Is 2 staff are available then 1 could handle bowling and 1 the tickets
2026年4月8日
Tenpin - Southport からの回答
Hello, Thank you for taking your time to leave us a wonderful 4* review. We are so pleased to hear that you had a good time at our Tenpin in Southport. We will pass your comments onto our team regarding the wait time that you had to face while redeeming your tickets in the arcade. We do hope to see you again very soon. Many Thanks - Kimberley
Waited for quarter of an hour for laser…
Waited for quarter of an hour for laser tag to being despite many reminders to staff. Paid £160 and am waiting for my partial refund
2026年4月8日
Tenpin - Southport からの回答
Hi there, thank you for taking the time to review Tenpin Southport! We're very sorry for any disappointment caused at your recent visit. Please email us at customer.feedback@tenpin.co.uk or call us on 0333 034 6100 if you would like to discuss this further. Best wishes, Jade
Kids really enjoyed our visit
Kids really enjoyed our visit, loved being able to spend time with them. Our only problem was the food service was not very good, we had to wait over 40 minutes for our lunch.
2026年4月8日
Tenpin - Southport からの回答
Hi Marjie, thank you for the 4* rating of Tenpin Southport. We're glad to hear that the children had a great time. We are sorry to hear that the food service was slow. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvement.
Take care,
Kirsty
Facilities need improvement
Bowling was great. We did have a 20 minute delay and a technical issue with our lane half way through. Food was brought out in a timely manner. Facilities however need looking at cleanliness of toilets when bringing families should be kept on top of!!
2026年4月8日
Tenpin - Southport からの回答
Hi there, thank you for your 4* review of Tenpin Southport. We are so pleased you had a great time bowling and that your food was brought out in a timely manner. However, we are very sorry to hear there were issues during your visit, this is not the experience we wish for our customers! Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Tenpin - Southport からの回答
Hello Rachel, Thank you for taking your time to leave us an amazing 5* review. We are so pleased to hear that you had a great time with us. We are pleased to hear that you found it easy to create a booking and were pleased with our offers. We do hope to see you again very soon. Many Thanks - Kimberley
First time bowling in many years
First time bowling in many years, easy to book and quickly allocated lane to play. Enjoyed bowling experience, but it was more like an amusement arcade than bowling alley. Used Easter Bank Holiday offer, so it was quite reasonably priced for a treat.
2026年4月1日
Tenpin - Southport からの回答
Hi Jackie. Thank you for rating Tenpin Southport 4*! We are glad you enjoyed your bowling experience and will be sure to pass this feedback on. We hope to see you back again soon. Best wishes, Jade
Tenpin - Southport からの回答
Hi Stephen,
Thank you for your amazing 5* review at Tenpin Southport! We are delighted you've had such a great time whilst on your recent visit to us. It 's great to hear you found the staff to be friendly and approachable at the venue and we hope to welcome you back again very soon! Best wishes- Steph
Was booked in for 12pm
Was booked in for 12pm. Arrived as email instructions said at 11:45. Server said lane will be available at 12. Waited until 12 nothing so went back was told it’s a party over running a lane will be ready at 12.10 watch for our names on the screen. 12.10 came and went still not ready and went back to the server whinge just activated the lane. Was just 2 of us bowling and tbh £15 for 25 mins as it’s a max of 10 goes each was expensive
2026年4月8日
Tenpin - Southport からの回答
Hi Victoria, thankyou for the review of Tenpin Southport! We are very sorry to hear that there was long wait for your lane on your recent visit. We are also sorry to hear that you found the visit a little on the expensive side and we would recommend taking a look at our deals section our our website here https://www.tenpin.co.uk/deals/ for some fabulous deals we have running throughout the week! We do hope your recent experience will not deter your from visiting us in the future and we look forward to welcoming you back again soon! Best wishes - Mel
Smoothness of the booking process and…
Smoothness of the booking process and the efficiency of the staff on our arrival. Everything worked well.
2026年4月8日
Tenpin - Southport からの回答
Hi Alex, what a lovely 5* review of Tenpin Southport! We are thrilled you had a great time and found our booking process easy and staff friendly! We do hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Tenpin - Southport からの回答
Hi Michael, what a wonderful 4* review of Tenpin Southport! We are thrilled you had a great family time bowling with us and we can't wait to see you again soon! Best wishes - Mel
All very smooth efficient and friendly
All very smooth efficient and friendly. And good fun.
2026年4月1日
Tenpin - Southport からの回答
Hi Kevin, thank you very much for the review of Tenpin Southport! We are so pleased you had a great experience with us and found our fab team super friendly and we can't wait to see you again soon for another fun day out! Best wishes - Mel
Tenpin - Southport からの回答
Hi Michele, thank you for taking the time to leave a review of Tenpin Southport! We are very sorry to hear of your recent visit! This is certainly not the experience we wish for our guests and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Southport' Best wishes - Mel
Amazing time
Got there early and was told our lane was ready and the food we ordered was brought over not long after, staff very friendly and professional, first time going and won't be the last
2026年3月28日
Tenpin - Southport からの回答
Hi Chris, thank you for rating Tenpin Southport 5*! It's great to hear that you had a good time with us and that staff were friendly and professional. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade
Southport Bowling
We enjoyed our visit and had fun but when we first arrived it was so very dark. I think light came on after a while. It is very noise but of course that is just due to the hockey games etc and number of people. Can’t be helped
2026年4月1日
Tenpin - Southport からの回答
Hi
We're glad you enjoyed your visit! We appreciate your feedback regarding the initial darkness upon arrival and the noise levels. We'll look into the lighting issue and note your comments about the sound. Thank you for your review. Best wishes - Clare
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