Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.... もっと見る
企業が回答しました
We went on Thursday 27th Aug, and wow, shocking. A tall guy who is a "manager" has a rancid attitude, he is arrogant and so unprofessional. He didnt care to fix and problems, he pranced around like... もっと見る
企業が回答しました
Easy to book online, and the staff were helpful when we needed the buffers up and had an issue with the ball return machine.
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Greyfriars Place, Stafford, ST16 2SD, Stafford, 英国
- 0333 034 6100
4.3
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Such a fun place
Such a fun place. Lots to do in one venue .. friendly staff decent prices and local to me
2026年7月12日
Tenpin - Stafford からの回答
Hi there, thank you for your 5* review of Tenpin Stafford! We're so glad to hear how much your enjoyed your visit and that you found everything you were looking for. See you again soon! Best wishes-Leila
Staff went above and beyond
Staff went above and beyond, they were incredible. Location had lots to offer and was clean. Food quality not great and some things were expensive- although the deals did support
2026年7月7日
Tenpin - Stafford からの回答
Hi Bryony, thank you for leaving Tenpin Stafford a lovely 4* rating. We are so pleased to hear our staff had a positive impact on your visit and that the venue had lots to entertain you with! We are sorry to hear we fell short on the food and we appreciate the feedback regarding this. We hope to welcome you back again soon! Best wishes - Kaylee
Tenpin - Stafford からの回答
Hi there, thank you for your 5* review of Tenpin Stafford! We are so glad to hear that the staff and the quality of our venue met your expectations. See you again soon! Best wishes-Leila
The stuff are all lovely and welcoming…
The stuff are all lovely and welcoming my children loves the soft play and arcades
2026年7月7日
Tenpin - Stafford からの回答
Hi Kendra, thank you so much for the 5* rating of Tenpin Stafford. It's lovely to hear that you and your children had a great experience and that the team provided lovely service. Hope to see you again soon!
Take care,
Kirsty
staff good throughout
2026年7月7日
Tenpin - Stafford からの回答
Hello Ed,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We are delighted that our staff made such an impression. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Birthday Party but place overbooked
Whilst the staff and manager was helpful, it just seemed that the site was overbooked which had a real impact on my daughters birthday. We had to keep chasing everything, we didn’t get any party host over until it was almost over, food was 5 minutes before end and party songs and cake was 20 minutes later with some kids already left. It was a shame, as if given the time I believe the party would have been great but it was a lot of money to be forgotten about or having to keep chasing everything.
2026年6月28日
Tenpin - Stafford からの回答
Hi Matthew
Thank you for taking the time to leave a review. We are truly sorry to hear that your daughter's birthday party was impacted by the issues you experienced. We understand your frustration with having to chase everything and the delays with the host, food, and cake. We will pass your feedback on to the team for review. If you would like to speak to someone about your experience, please email the details to customer.feedback@tenpin.co.uk and we can reach out to you directly. Best wishes - Clare
Fantastic afternoon for my sons lazer…
Fantastic afternoon for my sons lazer tag birthday party, the staff couldnt do enough for us, even when they were so busy on the weekend. Thank you.
2026年7月1日
Tenpin - Stafford からの回答
Hi Mark, thank you so much for the excellent 5* review of Tenpin Stafford! We are really pleased to hear you had a great visit for your son's Laser Tag birthday party and we can't wait to see you all again soon for another 5* experience! Best wishes, Jade
Had a great night it’s just an…
Had a great night it’s just an expensive night these days even with offers
2026年7月1日
Tenpin - Stafford からの回答
Hi Ben, thank you for rating Tenpin Stafford 3*! We appreciate your feedback regarding our pricing and will be sure to pass your comments on. We're pleased that despite this, you had a great night! Best wishes, Jade
My daughter had her friends for a…
My daughter had her friends for a bowling party! The staff, service and experience was brilliant.
2026年6月24日
Tenpin - Stafford からの回答
Hi Sarah
We're so happy to hear your daughter's bowling party was brilliant! We appreciate your kind words about our staff and service. Best wishes - Clare
The staff were excellent big shout to…
The staff were excellent big shout to Tyler who was a gent. Booking was a smooth breeze to get straight onto the bowling lane so would highly recommend coming.
2026年6月17日
Tenpin - Stafford からの回答
Hi Ryan, thank you for leaving a 5* review of Tenpin Stafford! We are so pleased you enjoyed your visit and thank you for these lovely comments on our staff member. We really hope you will visit us again soon and we look forward to welcoming you back! Best wishes, Jade
Much improved facility
Lots of activities on offer at the centre. Can combine bowling with escape rooms for example. Competitive prices on refreshments.
Only criticism I had was the two lanes we were given had a screen in between, there were other alternatives available without a screen. Also, individuals could not pick whether to have the bumpers or not.
2026年6月17日
Tenpin - Stafford からの回答
Hi Mills, thank you for leaving Tenpin Stafford a lovely 4* rating and review! We appreciate your feedback and are glad you enjoyed our activities and refreshment prices. We have noted your comments regarding the bowling lane screen and the bumper settings and will ensure that this feedback is shared with the relevant teams for future improvements to me made. We hope to see you again in the future! Best wishes - Rosie
Great atmosphere
Great atmosphere, 10 kids ranging from 2-16 all has fun. Only downfall was having to change my baby girl on the floor in ladies room as no one could find the key for the disabled toilets which is where baby changing is.
2026年6月7日
Tenpin - Stafford からの回答
Hi Emma
We're glad to hear everyone had fun! We sincerely apologize for the inconvenience with the baby changing facilities. We are addressing this key issue immediately to prevent future occurrences. Best wishes - Clare
We had a good visit bowling and used…
We had a good visit bowling and used the children play area too
Always have a snack and that's nice
So a relaxing afternoon
2026年6月10日
Tenpin - Stafford からの回答
Hi Susan
We're so happy you enjoyed your visit, including the bowling, children's play area, and snacks. We hope to see you again soon! Best wishes - Clare
Tenpin - Stafford からの回答
Hello Mohammed,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're delighted you enjoyed our friendly staff and prompt service! We appreciate your kind words and look forward to the opportunity to welcome you back again soon. All the best ~ Laura
Need more staff and the electronic…
Need more staff and the electronic bumper feature not working.
2026年6月10日
Tenpin - Stafford からの回答
Hi Sarah
We appreciate your feedback. We are addressing staffing and the bumper feature. Best wishes - Clare
Tenpin - Stafford からの回答
Hi Dwane, thank you for leaving Tenpin Stafford a lovely 4* rating! We appreciate your kind words! We are delighted you enjoyed our service and staff. We look forward to your next visit! Best wishes - Rosie
Tenpin - Stafford からの回答
Hi there, thank you for leaving Tenpin Stafford a 3* rating and review! We're pleased to hear that you enjoyed bowling with us! We're sorry to that the food disappointed you and didn't reach the high expectations that we aim for. We'll ensure this is shared with the appropriate teams to improve our services in the future. We hope to welcome you back again soon for some more bowling fun! Best wishes - Rosie
All went to plan
All went to plan, competent, helpful staff, clean and tidy, and the pins drop better now, even though they are still on strings
2026年5月30日
Tenpin - Stafford からの回答
Hi Mr Barley, thank you for leaving Tenpin Stafford a lovely 5* rating and review! We're so glad everything went to plan and you found our staff competent and helpful. We appreciate your kind words about our clean facility and improved pin drop! We hope to welcome you back again soon for some more bowling fun! Best wishes - Rosie
The soft play was a big disappointment
The soft play has a magnetic gate that wasn't fully manned so my 1 year old could escape which was exhausting and a risk noting he could potentially access the main doors which led to the carpark.
The arcade being located next to the soft play was loud with lots of flashing lights which meant my small children were not interested as much as they normally would be in the soft play and wanted to see what was happening in the arcade. Being 1 and 4 I don't think this soft play is suitable for small children and I wouldn't plan on returning
2026年5月27日
Tenpin - Stafford からの回答
Hi Stephanie, thanks for leaving feedback for Tenpin Stafford. We are truly sorry to hear about your experience with the soft play area and the proximity to the arcade. We really appreciate the feedback regarding this, and if you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stafford' along with any other information you'd like to include. Once again, we are very sorry to hear this and we hope you'll consider visiting us again some time. Best wishes - Kaylee
Rude visitors and messy area
Afternoon the issue we had with this particular time was we were next to a family that were constantly messing about and swearing and letting balls fall and go into our lane etc even one coming back and hitting my daughters ankle.
I know this isn’t the fault of bowling alley but the table was a mess too and food under the bench which made it a bit of a unhappy visit on that day
2026年5月27日
Tenpin - Stafford からの回答
Hi William
Thank you for sharing your feedback. We are truly sorry to hear about the disruptive experience and the issues with the cleanliness of your lane. We are addressing these concerns with our team to ensure a more enjoyable visit for everyone. Best wishes - Clare
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