Our grandchildren thoroughly enjoyed the bowling and playing pool. Checking in at the desk was easy. The meeting venue has benefited from new, more comfortable seating. However, a MAJOR let down were... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a great time however, both male and female toilets were beyond disgusting with urine everywhere (yes in both female and male toilets) and sick all across one of the male toilets. Glass cups were l... もっと見る
企業が回答しました
My daughter and her friends really enjoyed bowling for her birthday. We had the deal with the children's meal. Every basket was empty, so im assuming everyone enjoyed 😁 also noticed a karaoke room, s... もっと見る
企業が回答しました
Brilliant place to have a good time. They offer bowling, arcade and escape rooms. There is fun for all ages. It is relatively cheap. The customer service is great, everyone seems to have a great attit... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Parc Tawe, The Strand, Swansea, SA1 2AX, Swansea, 英国
- 0333 034 6100
4.2
ほぼ満足
151件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Swansea からの回答
Hi Kaz, thank you for your 4* review of Tenpin Swansea! We're so glad to hear such positive feedback and we look forward to welcoming you back again soon! Best wishes-Leila
Great afternoon
Great afternoon. Had one game of bowling played on the arcade games and had children’s meal chicken nuggets and chips.
Nuggets weren’t very nice.
Staff (gentleman) helped me start the game with my grandchildren really helpful.
Plenty of staff but only one till to order food so long wait. The man taking the orders of food was serving the drinks too. Should have been help for him as there was plenty of staff standing around. Good overall few hours out.
2026年8月20日
Tenpin - Swansea からの回答
Hi Sharon, thank you for your 4* review of Tenpin Swansea! We're so glad to hear how much you enjoyed your afternoon. We also appreciate the feedback regarding the chicken nuggets and we apologise about the long wait times to order food. We will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Tenpin - Swansea からの回答
Hi Lynn,
Thank you for your amazing 5* review at Tenpin Swansea! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Swansea からの回答
Hello Tony,
Thank you for taking the time to rate Tenpin Swansea 2 stars. We're truly sorry to hear that your recent experience was not up to par. We apologize for the staff rushing you and for the soft drinks not being fizzy. We will share your comments with our team to ensure improvements are made. We look forward to welcoming you back again soon. All the best ~ Laura
Tenpin - Swansea からの回答
Hi Aimee, thank you for your fantastic 5-star review of Tenpin Swansea! We are so pleased to hear that you enjoyed the atmosphere and found our team to be lovely and efficient. We appreciate your kind words and we can't wait to see you again soon! Best wishes - Mel
Great from start to finish
Great from start to finish. The ladies working that morning were brilliant. Nothing was to much.
2026年8月6日
Tenpin - Swansea からの回答
Hey Jenny, thank you so much for the amazing 5* rating and review of Tenpin Swansea. We're delighted to hear that you had a great time and that the team provided brilliant service. Hope to see you again soon!
Take care,
Kirsty
Tenpin - Swansea からの回答
Hello Diane, Thank you for taking your time to leave us a great 5* review! We are so pleased to hear that you enjoyed your recent trip to our Tenpin in Swansea. We are thrilled to hear that everyone enjoyed the game. We do hope to see you again very soon. Many Thanks - Kimberley
The whole experience is enjoyable even…
The whole experience is enjoyable even queing at reception lol as everyone seems happy in their job.
Always spotlessly clean inc the toilets.
Food was hot and good value for money. Will definitely be back with grandchildren
2026年8月6日
Tenpin - Swansea からの回答
Hi Rosemary, thank you for the 5* rating of Tenpin Swansea. We're so pleased to hear that you had such an enjoyable experience, from our happy team to the spotless facilities and great value food. We can't wait to welcome you and your grandchildren back again soon!
Take care,
Kirsty
Staff was very helpful
Staff was very helpful. Nice enviroment. Pitty about the toilets, not very clean. Other than that my experiece was good
2026年8月6日
Tenpin - Swansea からの回答
Hi Angel, thank you for the 5* rating of Tenpin Swansea. We're pleased to hear you have a nice time and that the team were helpful. Your feedback is important to us and we will ensure this is passed on to the relevant team for future improvement.
Take care,
Kirsty
It was a fun day from start to finish…
It was a fun day from start to finish and the staff made us feel welcome
2026年7月29日
Tenpin - Swansea からの回答
Hi there, thank you so much for this amazing 4* review of Tenpin Swansea! We are so happy you had a fun day and received excellent customer service from the team. We can't wait to welcome you back soon! Best wishes, Jade
It was great family fun and also the…
It was great family fun and also the staff were helpful making sure we were happy
2026年7月29日
Tenpin - Swansea からの回答
Hello Christopher,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We appreciate you taking the time to leave such a wonderful 5-star review! We are so happy to hear that you had a great time with your family and that our team helped make your visit enjoyable. We look forward to welcoming you back again soon! All the best ~ Laura
Was very enjoyable and drinks are very cheap
Great Experience fantastic day out and drinks were cheap
2026年7月29日
Tenpin - Swansea からの回答
Hi Geraint, thank you for the fab 5* review for Tenpin Swansea! We're thrilled to hear that you had a great experience and that you enjoyed the drinks. We look forward to seeing you again soon! Best wishes - Adelaide
Children thoroughly enjoyed playing…
Children thoroughly enjoyed playing tenpin bowling and the newly improved environment and facilities were great.
2026年7月22日
Tenpin - Swansea からの回答
Hi there, thank you so much for this amazing 5* review of Tenpin Swansea! We are delighted that the children enjoyed the bowling and that you enjoyed our newly improved facilities! We will be sure to pass this fab feedback on. Best wishes, Jade
Tenpin Party
Visited for my daughter and her friends joint party at Tenpin Swansea. It was fantastic, well planned and managed, the staff on shift were lovely,chatty and friendly - all were great with the children. The parties are great value for money, would highly recommend.
2026年7月22日
Tenpin - Swansea からの回答
Hi there, thank you for rating Tenpin Swansea 5*! We are so glad to hear these lovely comments regarding our birthday parties and the value for money. We will be sure to pass your comments on regarding our staff too. Thanks again! Best wishes, Jade
Tenpin - Swansea からの回答
Hi Marie, thank you very much for the wonderful 5* review of Tenpin Swansea! It is brilliant to see so much fun was had and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Great facilities
Great facilities. Really clean. Very friendly staff. Booked time slot in advance and it was available right on time with no waiting. Great choice of food and drinks.
2026年7月22日
Tenpin - Swansea からの回答
Hello Tracey,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so pleased to hear that you enjoyed our facilities, found them clean, and experienced friendly service. It's wonderful that your pre-booked time slot was ready for you and that you appreciated our food and drink selection. We look forward to welcoming you back again soon! All the best ~ Laura
Fun day at bowling
Fun day at bowling, the staff are so friendly and welcoming, they actually went above and beyond on our visit Thank you 😊
2026年7月9日
Tenpin - Swansea からの回答
Hi Nicola, thank you for your 5* review of Tenpin Swansea! We're so glad to hear how much fun you had at our bowling alley and that you received such a high standard of customer service. See you again soon! Best wishes-Leila
The booking in process was quick and we…
The booking in process was quick and we enjoyed our games. The only issue we had was the card machine to pay for drinks, which was very slow.
2026年7月14日
Tenpin - Swansea からの回答
Hi Katrina, thank you for the 4* rating of Tenpin Swansea. We're happy to hear you enjoyed your recent visit and that the booking in process was quick and sufficient. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
We had a really good time celebrating a…
We had a really good time celebrating a birthday. I had an issue with the toilet, but once I informed the staff it was dealt with immediately.
My only negative would be, having paid for two games online in advance, when we decided to play one more, it worked out quite expensive. Perhaps, in an instance like this, the price could be more reasonable. However, it didn't spoil our positive experience on the day.
2026年7月14日
Tenpin - Swansea からの回答
Hi Joan, thank you for the lovely 5* rating of Tenpin Swansea. We're so glad you had a really good time celebrating a birthday with us. We appreciate you letting us know about the toilet issue, and we're pleased our staff resolved it quickly. We will ensure your feedback is passed on to the relevant team. We hope to see you again soon!
Take care,
Kirsty
Pleasant and helpful staff.
Pleasant and helpful staff.
Very pleased with the price of the bowling and the food
2026年7月14日
Tenpin - Swansea からの回答
Hi Louise, thank you for your 5* review of Tenpin Swansea! We're so glad to hear that you found our staff pleasant and helpful and that you were so pleased with the pricing of our bowling and food. We look forward to welcoming you back again soon! Best wishes-Leila
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。