Our grandchildren thoroughly enjoyed the bowling and playing pool. Checking in at the desk was easy. The meeting venue has benefited from new, more comfortable seating. However, a MAJOR let down were... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My daughter and her friends really enjoyed bowling for her birthday. We had the deal with the children's meal. Every basket was empty, so im assuming everyone enjoyed 😁 also noticed a karaoke room, s... もっと見る
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Had a great time however, both male and female toilets were beyond disgusting with urine everywhere (yes in both female and male toilets) and sick all across one of the male toilets. Glass cups were l... もっと見る
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Brilliant place to have a good time. They offer bowling, arcade and escape rooms. There is fun for all ages. It is relatively cheap. The customer service is great, everyone seems to have a great attit... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Parc Tawe, The Strand, Swansea, SA1 2AX, Swansea, 英国
- 0333 034 6100
4.2
ほぼ満足
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and friendly staff
2026年5月27日
Tenpin - Swansea からの回答
Hello, thank you very much for the brilliant 5* review of Tenpin Swansea! It is wonderful to hear you had a great time and found our team really helpful and we very much look forward to welcoming you back soon! Best wishes - Mel
Excellent
As always it was clean, the staff were friendly and it was cool with the aircon on the hottest day of 2026 so far. Booked online as always - super simple!
2026年5月25日
Tenpin - Swansea からの回答
Hello Tracy,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so glad to hear you enjoyed your visit and found our staff friendly and the air conditioning refreshing! Thank you for your kind words and we hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
We had a great time at an affordable…
We had a great time at an affordable price. It was good family fun and the facilities were clean. We booked online there is plenty of parking all you need to do is put your number plate on the iPad near the booking in desk to extend the free parking.
2026年5月20日
Tenpin - Swansea からの回答
Hi Suzanna, thank you for your wonderful 5-star review! We are so pleased to hear you had a great time and found our facilities clean and affordable. We appreciate you sharing the parking tip too! We hope to see you again soon for more family fun! Best wishes - Rosie
Good fun reasonably priced and helpful staff 👏 👏
Large party of teenagers and adults on rugby tour had a great Sunday morning at Tenpin swansea. Everyone enjoyed the bowling and the Karaoke booths were a great laugh! Staff were really polite and helpful. And reasonably priced too!
Thank you
2026年5月10日
Tenpin - Swansea からの回答
Hi Stuart, thank you for the lovely 5* rating of Tenpin Swansea. We are delighted to hear that you had a fun time and enjoyed the karaoke and bowling. We will be sure to pass this brilliant feedback on. We hope to see you again soon for another 5* experience! Best wishes, Jade
Smaller room
Smaller room, free WiFi, process for purchasing the ticket online was simple. Had a great time
2026年5月13日
Tenpin - Swansea からの回答
Hi Linda, thank you for rating Tenpin Swansea 4*! It's great to hear your feedback and we are glad you had a great time! We hope to see you back soon! Best wishes, Jade
7th Birthday Party
Had my daughter’s 7th birthday party in Swansea. The staff were fantastic and so friendly.
2026年5月10日
Tenpin - Swansea からの回答
Hello A Sweeting,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We're happy to hear that your daughter's 7th birthday party in Swansea was a success! It's great to know our staff's friendliness made the experience fantastic. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Tenpin - Swansea からの回答
Hello Christinejenkins,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We're so glad booking was easy and the kids had a great time. We can't wait to see you all again soon! All the best ~ Laura
Initially booked the wrong time
Initially booked the wrong time, phoned up quickly and they changed it with ease.
2026年5月6日
Tenpin - Swansea からの回答
Hi Camilla, thank you for rating Tenpin Swansea 5*! We're so pleased our customer services team were able to quickly make this amendment for you over the phone! We hope to see you again soon. Best wishes, Jade
Bowling & pizza for group of 12 year olds
Pre-Booked for a group of seven 12 year olds. Check-in was easy and we were allocated 2 lanes quickly. Everyone enjoyed the bowling.
We ordered 2 pizzas, cost £11 each and they were awful, smaller than I expected and like pieces of cardboard. Also paid £7.50 for 2 jugs of squash which I think was pretty excessive.
2026年5月6日
Tenpin - Swansea からの回答
Hi Hayley, thanks for leaving a rating and review for Tenpin Swansea! We appreciate you sharing your feedback and we're glad the children enjoyed the bowling. We'll ensure that your comments regarding the food and pricing are passed on to the correct teams for future improvements to be made. Thanks for your time and we hope to see you again soon! Best wishes, Jade
Had a really great evening with my…
Had a really great evening with my family. Polite staff, fast service, great prices and allot of fun! Highly recommend and will 💯 be booking again. I went on the Sunday with my daughter who is 8 and her friend and my eldest son and daughter in law aged 27 and I am 47 so caters for all ages to have a great time ans then on Tuesday evening there were my older children with me ages 20 - 31 and we had some cocktails played bowling, pool and used the arcade. It was such a lovely and relaxed evening.
2026年5月6日
Tenpin - Swansea からの回答
Hi Tracey, thank you for your lovely 5* review of Tenpin Swansea! We are so pleased you had a great time on your visit. We will be sure to pass the lovely feedback on. We hope to welcome you back again soon! Best wishes, Jade
Bowling was fun
Bowling was fun, however there was a party of 9 of us and we had 2 different lanes with a screen in-between us so we couldn't chat to each other. Would've liked 2 lanes without the partition staff got a drink order wrong and remade it 4 times cause there is no communication between them and the pool tables are way to close to the lanes.
2026年5月6日
Tenpin - Swansea からの回答
Hello Liam,
Thank you for taking the time to rate Tenpin Swansea 3 stars. We're glad you enjoyed bowling. We regret the lane partition and drink order issues. We'll address communication and table proximity to improve experiences. Thanks for your feedback and we hope your next visit is a 5 star experience. All the best ~ Laura
Had a fab time
Me,my mum and my son had a fab time at Tenpin bowling,booked in 15 minutes early and our lane was ready for us straight away,had 3 fun games of bowling,fast service when we got drinks,and staff were very friendly and helpful!!Arcade was good fun too my son loved it,plenty of games to play!!Tenpin was easy to get too,we went on bank holiday Monday so was very busy but still managed to park,type you reg into the tablet in Tenpin and get up to 8 hours free parking!! 😃
2026年5月4日
Tenpin - Swansea からの回答
Hello Darlene,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We're happy you, your mum, and son had a brilliant time bowling with us! It's great to hear that you were able to start early and enjoyed the fast service and friendly staff. We're also pleased your son loved the arcade and that you found parking easy. Thank you for your 5-star review and we look forward to welcoming you back again soon. All the best ~ Laura
Tenpin - Swansea からの回答
Hi Bethan, thank you for the excellent 5* rating for Tenpin Swansea! We're so glad to hear that you had a fun visit and we look forward to seeing you again soon! Best wishes - Adelaide
Bowling at tenpin swansea
The staff were great and friendly me and my son love bowling at tenpin swansea,
2026年4月25日
Tenpin - Swansea からの回答
Hi Lisa, thanks for leaving a rating and review for Tenpin Swansea! We appreciate your wonderful review! We're so happy you and your son enjoy bowling and that you found our staff friendly. We can't wait to welcome you back again soon! Best wishes - Rosie
We had a great night
We had a great night, we arrived a little late but this was not a problem. All the team were helpful and friendly even through it appeared to be a very busy night. Good value for money and everyone said it was the best bowling experience they had ever had. Thank you.
2026年4月21日
Tenpin - Swansea からの回答
Hello Sarah, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great night at our Tenpin in Swansea. We are so pleased to hear that you found us good value for money. We do hope to see you again soon for some more bowling fun. Best Wishes - Kimberley
Tenpin - Swansea からの回答
Hi Annette
We're happy to hear everyone had fun at the birthday party, and that you found the food lovely. Thank you for your positive feedback! Best wishes - Clare
Tenpin - Swansea からの回答
Hi Michael
We appreciate you rating us so highly! We're happy you enjoyed our great facilities, refreshments, and friendly staff. Best wishes - Clare
I had a very disappointing experience…
I had a very disappointing experience at the bowling alley. I paid for four lanes and informed the manager over the phone that I needed the lanes until 8 PM for a youth group consisting of neurodiverse young people. who we needed to keep in one pleace. The manager agreed to this.
However, on the day of our event, the staff began trying to kick us off the lanes at 7:40 PM, even though we still had food that was supposed to be delivered to our lane. They also put other customers on the lanes without cleaning them in between. The staff were quite rude, the food was stale and cold, and we were missing three items from our orders. Overall, it was a very bad experience.
2026年4月10日
Tenpin - Swansea からの回答
Hi Matt,
Thank you for your 1* review at Tenpin Swansea! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Fairly good prices
Sometimes there's a wait for your lane, but I was really surprised that we were not waiting long despite it being the school hoildays .We played 2 games each ,for four people it was £32.20 which i think is really good .
2026年4月15日
Tenpin - Swansea からの回答
Hi Paula, thank you for leaving Tenpin Swansea an outstanding 5* rating. We are thrilled to hear you managed to get a lane with us during our typically busy period and that you got to take advantage of our great prices! We hope to welcome you back soon. Best wishes - Kaylee
Quick check-in
Quick check-in
Booked online super easy.
Great fun.
Great location loads to keep everyone occupied
2026年4月8日
Tenpin - Swansea からの回答
Hi Helen,
Thank you for your amazing 5* review at Tenpin Swansea! It's great to hear you've had such a lovely time on your recent visit to us. We are delighted you've had no issues with your check in upon arrival and hope to welcome you back again very soon! Best wishes- Steph
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