Our grandchildren thoroughly enjoyed the bowling and playing pool. Checking in at the desk was easy. The meeting venue has benefited from new, more comfortable seating. However, a MAJOR let down were... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My daughter and her friends really enjoyed bowling for her birthday. We had the deal with the children's meal. Every basket was empty, so im assuming everyone enjoyed 😁 also noticed a karaoke room, s... もっと見る
企業が回答しました
Had a great time however, both male and female toilets were beyond disgusting with urine everywhere (yes in both female and male toilets) and sick all across one of the male toilets. Glass cups were l... もっと見る
企業が回答しました
Brilliant place to have a good time. They offer bowling, arcade and escape rooms. There is fun for all ages. It is relatively cheap. The customer service is great, everyone seems to have a great attit... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Parc Tawe, The Strand, Swansea, SA1 2AX, Swansea, 英国
- 0333 034 6100
4.2
ほぼ満足
153件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We had a fantastic time for my sons…
We had a fantastic time for my sons birthday, staff were fantastic and very helpful. Great place 👍
2026年3月25日
Tenpin - Swansea からの回答
Hi there
We're delighted you had a fantastic time celebrating your son's birthday! It's great to hear our staff were helpful. Thank you for the positive feedback! Best wishes - Clare
Beautiful alleys
Beautiful alleys, clean, bright and welcoming. Chips were not nice though, and my sriracha dip was missing 😭
2026年3月21日
Tenpin - Swansea からの回答
Hi Rebecca, thank you for leaving Tenpin Swansea a lovely 4* rating! We're happy you appreciated the alleys' beauty and cleanliness. We regret that the chips weren't to your liking and that your sriracha dip was missing and we'll ensure this is passed onto the correct teams to improv our services. We appreciate your feedback and hope to see you again soon! Best wishes - Rosie
Easy booking system on website
Easy booking system on website, great place for fun games of bowling.
2026年3月16日
Tenpin - Swansea からの回答
Hello Mic,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are delighted to hear that you found booking online easy and that you had a good time when bowling. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Busy but Fun Visit
Busy. No need to wear special shoes any longer. Had great fun. Toilets need some serious attention, and bar service needs to get a wriggle on. Otherwise a great visit.
2026年3月7日
Tenpin - Swansea からの回答
Hi Mark, thank you very much for the 4* review of Tenpin Swansea! We are thrilled to see you had a great time and we take on board all of your feedback which we will be certain to pass on the the relevant team! We do hope you will still visit us again int he future and we look forward to welcoming you back! Best wishes - Mel
Tenpin - Swansea からの回答
Hi Kelsey, thank you very much for the amazing 5* review of Tenpin Swansea! We are really pleased to see you had the best time and found our team kind and helpful! We will be sure to pass your lovely feedback on and in the meantime, we really hope to welcome you back again soon! Best wishes - Mel
Terrible
Terrible! I always go to Tenpin Bristol and never have any problems.
Staff were Terrible in Swansea (girl with bright red hair).
We booked for 1 game for 3 adults and 4 children, ages 3, 4 &10. They booked us 2 lanes, so the kids were by themselves and the adults on the otherside, bearing in mind there were toddlers. They wouldn't change it to 1 lane for all of us! Terrible service. We also order lots of drinks and snacks! These came very late after ordering. No care for customer service at all.
2026年2月27日
Tenpin - Swansea からの回答
Hi Charlene, thank you for taking the time to leave a review of Tenpin Swansea! We're very sorry to hear that your visit was not as enjoyable as we would have liked! Your feedback is extremely important to us so thank you very much for making us aware as this will help us to ensure improvements are made! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Swansea' We do hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Tenpin - Swansea からの回答
Hello there, Thank you for taking your time to leave us some feedback form your recent visit to our Tenpin in Swansea. We are so pleased to hear that you all had a wonderful time with us. We do hope to see you again very soon. Best Wishes - Kimberley
Tenpin - Swansea からの回答
Hi Maria,
We appreciate your 5-star rating! We are so glad you found our team polite and that you had great fun. We hope to see you again soon! Best wishes - Clare
Tenpin - Swansea からの回答
Hello Debra,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We're happy you enjoyed the atmosphere and found our space clean. Thank you for your positive feedback; it means a lot to us. We look forward to welcoming you back again soon for another 5* experience. All the best ~ Laura
When I arrived to book in to say we…
When I arrived to book in to say we have arrived I asked if I could add an extra person my 12yr old son as he asked , they said no as little busy , they then said lane booking Tim is precise, but then said I won't get my booked lane fir another 10 mins counter acting what they said about strict time slots ,awfull handling and they give 10 mins per bowler giving time slot if not finished game we would hove to stop????
2026年2月21日
Tenpin - Swansea からの回答
Hello Mr Harris,
Thank you for taking the time to rate Tenpin Swansea 3 stars. We appreciate you taking the time to share your experience. We're sorry to hear about the issues you encountered with adding a person to your booking and the lane timing. We'll review your feedback to improve our booking process and communication. All the best ~ Laura
Great time. Value for money
Lovely time we all enjoyed. Food was nice , it was hot and served well.
Place was clean. The staff were friendly and went out of the way to help.
2026年2月13日
Tenpin - Swansea からの回答
Hello,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We're happy to hear that you had a lovely time and enjoyed the food and cleanliness. It's great to know our staff were friendly and helpful. Thank you for your 5-star review! All the best ~ Laura
Fire alarms went off so got evacuated…
Fire alarms went off so got evacuated so lost time on games… and when they allowed us bk in all our drinks had disappeared off our bowling lane told them behide bar but there were not interested.. very disappointed
2026年2月21日
Tenpin - Swansea からの回答
Hello Natalie,
Thank you for taking the time to rate Tenpin Swansea 1 stars. We regret the fire alarm interruption and the missing drinks. We'll look into what happened with the bar service and appreciate you bringing this to our attention. All the best ~ Laura
Place was dirty
Place was dirty. Dirty glasses left on the alley we were assigned. Tables were dirty. Toilets were even worse.
2026年2月22日
Tenpin - Swansea からの回答
Hello LJ,
Thank you for taking the time to rate Tenpin Swansea 3 stars. We appreciate your feedback and are sorry that the cleanliness did not meet expectations. We'll address these issues to improve our guest experience. We hope that your next visit is a 5 star experience. All the best ~ Laura
Very disappointed that we couldn’t add…
Booked for 8 so had two lanes went and asked at the desk there was another two people and if we could add one extra person per lane to be refused to let them add on and said they where booked back to back which we understood because it was a busy nightby the time we finished our game we stuck around for drink after for an hour or two and was very disheartened to see that no one used the lanes that we had played on we had a good time all in all just disappointing we couldn’t add them on
2026年2月14日
Tenpin - Swansea からの回答
Hi Jodie, thank you for taking the time to write a review for Tenpin Swansea! We're sorry to hear that there had been issues adding players onto your booking and for any disappointment caused. Our bookings are set for an approximate time duration depending on the number of players booked, and during our peak times, we can have limited availability and unfortunately we are sometimes unable to add additional players as there may be bookings due on your lanes immediately after your booking time is due to end. We do recommend to pre-book all players during our peak times to avoid disappointment on arrival. Booking amendments can be made with our team over the phone, subject to availability. We hope to see you again soon for a better experience. Best wishes - Adelaide
Brilliant place
Took my 4 grandchildren in the school holidays, we had a great time. It cost £40 for 2 rounds for 5 of us, which I thought was pretty reasonable. Will definitely go again.
2026年2月19日
Tenpin - Swansea からの回答
Hi Donna, thank you for the excellent 5* review for Tenpin Swansea! We're delighted to hear that you had a great time with your family and that you enjoyed our great prices. We look forward to seeing you again soon! Best wishes - Adelaide
Love going to Tenpin Swansea
Love going to Tenpin Swansea. Always Guaranteed to have a very fun enjoyable time.
2026年2月19日
Tenpin - Swansea からの回答
Hi Karen
We're happy to hear that you consistently have a fun and enjoyable time at our Swansea location. Thank you for your positive feedback; we appreciate it greatly! Best wishes - Clare
Mixed experience due to staff
Bar staff were lovely and we got our lane rather quickly. When ordering food via the QR code, there seemed to have been some issues when the order went through and changes that had been requested hadn't been received in the kitchen. This happened twice and the staff who we spoke to about this were extremely rude and made our whole group feel very uncomfortable. Unfortunately this has made us reluctant to want to order food here if we were to visit again.
2026年2月19日
Tenpin - Swansea からの回答
Hi J.P, thanks for leaving a rating and review for Tenpin Swansea!
We appreciate your feedback. We're sorry to hear about the food order issues and the serviced received. We'll address this to improve our service and ensure a better experience in the future. Please pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Swansea' and include the details of your visit so that this can be investigated further. We hope to welcome you back for a much better experience! Best wishes - Rosie
Bowling is always a favourite of ours
Bowling is always a favourite of ours , it was very busy as it was valentine's but book ahead to avoid disappointment and we had a great time , after bowling we did the arcade games it was an enjoyable time
2026年2月14日
Tenpin - Swansea からの回答
Hi Jane, thanks for leaving a rating and review for Tenpin Swansea!
We're happy you enjoyed your Valentine's bowling and arcade games! It's great you booked ahead and had a fun time despite the busy period. We appreciate your 5-star review and look forward to seeing you again soon! Best wishes - Rosie
Amazing few hours
Amazing few hours, we took 15 football girls and they had a great time. The staff were very helpful and lovely too
2026年2月18日
Tenpin - Swansea からの回答
Hi Shelley,
Thank you for your fantastic 5* review at Tenpin Swansea! We are delighted you've had such an amazing time whilst on your recent visit to us. It's great to hear you found the staff so helpful at the venue. We hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Swansea からの回答
Hi Christopher, thank you so much for the lovely 5* review of Tenpin Swansea. We are thrilled to hear that you love visiting us and we look forward to welcoming you back again. Please tell us what made it 5* worthy!
Take care,
Kirsty
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。