The ten pin bowling was fantastic, we took my grandchildren it was expensive for one game but the kids enjoyed it they also played some of the arcade games too. We looked at doing an escape room but... もっと見る
企業が回答しました
所在地
所在地を変更Trinity Walk, WF1 1QS Wakefield, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Overall a good visit, staff helpful and polite. Really strange that you are "forced" to sign a waiver saying a member of staff has gone through the rules (laser tag) before you go in and have the rule... もっと見る
企業が回答しました
First time we have visited the Tenpin in Wakefield - great to have a new tenpin facility in the city. Very impressed with the facilities there - 24 lanes for bowling plus lots of other arcade games.... もっと見る
企業が回答しました
Great experience and good value for money. Booked the deal with a children’s meal included which was great 👍🏻. Wasn’t too busy at all so felt relaxed and not having to shout to have a conversation.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Wakefield is easy located in the heart of Trinity Walk in Wakefield city centre and easy to reach from across West Yorkshire. With modern bowling lanes and dynamic LED lighting, we're a top spot for families, groups and proper nights out. And it's not just bowling. We've got laser tag, private karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Wakefield, sorted.
連絡先
Trinity Walk, WF1 1QS, Wakefield, England, 英国
4.2
ほぼ満足
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor bowling experience due to pins being tethered on strings
I tried to book 3 games of bowling for a party of 6 adults for my son's Birthday through the website, but it would not process my payment. I had to telephone to complete the transaction.
Onsite, we placed a drinks order. All but one drink was brought to the lane & we had to go to the reception desk to reorder the missing drink.
Having previously bowled many times at alleys with loose pins, there is a definite difference in the experience when the pins are on strings. Pins which had fallen were sometimes not scored whilst pins which had not fallen were sometimes scored. Also, the stringed pins did not always move in the same way as loose pins do, making it more a game of luck than skill.
The staff we communicated with both onsite & through the booking process were polite & friendly, but I would not use this bowling alley again due to the poor playing experience.
2026年7月4日
Tenpin - Wakefield からの回答
Hi Michelle, thank you for taking the time to leave a review of Tenpin Wakefield. We're sorry to hear that you recent experience was not as you expected. Your feedback is important to us and we will ensure that this is passed on to the correct teams for future improvement. We do hope you will give us another chance in the future.
Take care,
Kirsty
Wonderful atmosphere
Wonderful atmosphere and very helpful staff There is lots to do to keep kids amused and entertained. Will definitely be going again
2026年7月4日
Tenpin - Wakefield からの回答
Hello David,
Thank you for taking the time to rate Tenpin Wakefield 5 stars. We're so pleased to hear you enjoyed the atmosphere and found our staff helpful. We're delighted the kids had a great time and we look forward to welcoming you back again soon! All the best ~ Laura
Great and friendly atmosphere the staff…
Great and friendly atmosphere the staff was so helpful and friendly
2026年7月7日
Tenpin - Wakefield からの回答
Hello Lee,
Thank you for taking the time to rate Tenpin Wakefield 5 stars. We are so pleased you enjoyed your visit and found our team provided great service and a friendly atmosphere. We hope to see you again soon for another 5-star experience of our newest venue. All the best ~ Laura
An hour wait for some basic food
An hour wait for some basic food, having to wait around after the bowling itself finished.
2026年7月7日
Tenpin - Wakefield からの回答
Hello Ewan,
Thank you for taking the time to rate Tenpin Wakefield 2 stars. We are truly sorry to hear about the extended wait time for your food after your bowling session. We understand how frustrating this must have been and we appreciate you bringing this to our attention. We are always striving to improve our service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Great bowling in lovely new…
Great bowling in lovely new surroundings. Drinks prices weren't too expensive.
2026年7月7日
Tenpin - Wakefield からの回答
Hi Susan, thank you for leaving a lovely 4* review of Tenpin Wakefield! We are so pleased you had a great time and we take on board all of your feedback which we will be certain to pass onto the team! We do hope you will still consider visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Tenpin - Wakefield からの回答
Hi Phillip, thank you for your 5* review of Tenpin Wakefield! It's lovely to hear that you found our venue nice and clean. We hope to see you again soon! Best wishes-Leila
Wakefield- 5 stars
Staff were lovely, we did bowling and lazer tag which was relatively cheap due to their Tuesday deals. We now go on a Tuesday and love when we are there. 5 stars
2026年6月24日
Tenpin - Wakefield からの回答
Hi Nico, thank you for your kind 5* review of Tenpin Wakefield! It's lovely to know that you found our staff's customer service to be top-notch and that you loved our bowling and laser tag deals. Tenpin really is the best place for well-priced entertainment! We can't wait to welcome you back again soon. Best wishes-Leila
Bowling and Atmosphere
Currently the best thing about Wakefield. Had a brilliant time bowling, chatted to a very friendly staff member called Craig. He clearly has a passion for the job. Now the air-conditioning is sorted it's definitely the place to be. Come on Wakefield give this place a chance.
2026年7月1日
自発的なレビュー
Tenpin - Wakefield からの回答
Hi Gary, thank you for the lovely 5* review of Tenpin Wakefield! It's amazing to hear that you found our staff member so friendly and that our bowling venue is the best place in Wakefield. We look forward to welcoming you back again soon! Best wishes-Leila
Great time so much to do as well as…
Great time so much to do as well as bowling. Just air con wasn’t working but extremely warm.
2026年7月1日
Tenpin - Wakefield からの回答
Hi there, thank you for your 4* review of Tenpin Wakefield! It's wonderful that you enjoyed your time with us and we apologise about the lack of air con. We will pass this across to the relevant team for future improvements to be made, where we can hopefully gain that last star. Best wishes-Leila
AIR CONDITIONING DOES NOT WORK
The air-conditioning was either not working or couldn't cope.
The room was so hot without any air.
The children were not happy and didn't want to stay.
A complete waste of £80
Also music was so loud, the receptionist misheard my name and gave us wrong booking, we then got our food during our games instead of after. wouldn't visit again unless these issues are resolved.
On the plus side the staff were all very helpful.
2026年6月27日
Tenpin - Wakefield からの回答
Hi there, firstly thank you for leaving a review of Tenpin Wakefield. We are very sorry to hear that the temperature was too hot and that the noise levels were too loud. We also apologise that the food was not provided when you preferred. If you would like to discuss this further please email your feedback to customer.feedback@tenpin.co.uk and someone will be in contact. Best wishes-Leila
I've been celebrate my birthday day…
I've been celebrate my birthday day with friends and my son. But we were very disapointment about temperature inside top room, where is bowling game. No one have playing fun because was like inside oven. Where is air condition? Waste money for me.
2026年7月1日
Tenpin - Wakefield からの回答
Hi there, thank you for your 3* review of Tenpin Wakefield. We are very sorry to hear that you found the temperature inside our venue to be too hot and we will pass this across to the relevant team for future improvements to be made. We hope to see you again soon on a cooler day. Best wishes-Leila
Tenpin - Wakefield からの回答
Hi Elizabeth, thank you for your 5* review of Tenpin Wakefield! It's wonderful to hear how fantastic you found our staff and how great the atmosphere was. We look forward to welcoming you back again soon for more fun! Best wishes-Leila
Was absolutely red hot no air (the…
Was absolutely red hot no air (the staff said it dosnt work) long ques to check in and at bar think the staff was exhausted due to the heat
2026年6月26日
Tenpin - Wakefield からの回答
Hi there, thank you for your 3* review of Tenpin Wakefield. We are very sorry to hear that you found the temperature inside our venue too hot and about the long queues for check-in. We appreciate your honest feedback and will pass this across to the relevant team for future improvements to be made for a better experience. Best wishes-Leila
Was a good afternoon
Was a good afternoon. Apart from the incident with panda mama, there fire alarm went of causing the tenpin at Wakefield to go off. So we ended up been outside at the firepoint an then the front entrance for a while. But other than that had a great time. Looks great inside. Lots to do.
2026年7月1日
Tenpin - Wakefield からの回答
Hi Matthew, thank you for your 5* review of Tenpin Wakefield! We're so glad to hear that you had a great afternoon with us and we're sorry about the fire alarm incident. We hope to welcome you back again soon for a smoother experience. Best wishes-Leila
Good and bad….
Good: Great location, easy access & good parking. Interactive darts setup great. Bowling and other activities looked good.
Good/Bad: Only one bar staff working, She was good, but she was rushed off her feet & at times people waiting for drinks were getting frustrated. More annoyingly there were several ‘team’ members standing around chatting who could have helped and at the very least served soft drinks.
BAD: The room was stiflingly hot, aircon was nonexistent and with because the bar service slow the birthday celebration was slightly marred.
2026年6月24日
Tenpin - Wakefield からの回答
Hi Jayne, thank you for your 3* review of Tenpin Wakefield. It's great to hear that you found our venue convenient and that our activities looked great. However, we are very sorry to hear about the long wait times for drinks and that you found the temperature to be too hot. If you would like to discuss this further, please email customer.feedback@tenpin.co.uk with the subject 'Review-Wakefield' and someone will look into this further for you. Best wishes-Leila
New place im guessing staff still…
New place im guessing staff still working things out but was very slow service when was about 6 staff stood in same place, the heat was unbearable im confused on why no air con. Will try again soon.
2026年6月24日
Tenpin - Wakefield からの回答
Hello Yvonne,
Thank you for taking the time to rate Tenpin Wakefield 2 stars. We appreciate you sharing your feedback regarding the service speed and the temperature during your visit. We are actively working to improve our operations and ensure a comfortable environment for all our guests. We hope to provide a much better experience on your next visit. All the best ~ Laura
Great experience at tenpin
The first time I have visited Tenpin, took my grandson and his friend the whole experience was great from the moment we arrived to when we left. Great staff , very clean and not too expensive. Would definitely be going again
2026年6月24日
Tenpin - Wakefield からの回答
Hello Marjorie,
Thank you for taking the time to rate Tenpin Wakefield 5 stars. We are so pleased to hear that your first visit was such a great experience for you, your grandson, and his friend. It's wonderful to know that you found our staff great, the venue clean, and the prices reasonable. We look forward to welcoming you back again soon! All the best ~ Laura
Bowling
Good fun and great to have in Wakefield as there isn’t much to do locally anymore however they had no shoes in sizes 5,6 and 7. Someone I attended with had sandals on as we are having gorgeous weather for a change and when she told them her shoe size (6) they stated they could only supply a 4 or 8, she obviously had to choose the 8’s. They were that big it was a trip hazard so she took them off and put her own shoes back on. This eventually led to staff stating if she didn’t wear the shoes, our game would be stopped. It’s unacceptable to not have shoes in all sizes available and make someone wear shoes way too big. Once all the other groups left and it was only us and one other group of two on the lanes she asked to swap them to a 6 assuming they didn’t have the size due to the amount of people playing earlier on however they still said they didn’t have any, meaning they don’t have any of the three arguably most common sizes for women. I understand the rules of wearing the correct footwear and it wouldn’t have been an issue if they fit, two sizes too big is simply unacceptable and a bigger hazard than an open toe shoe.
2026年6月20日
Tenpin - Wakefield からの回答
Hello Mollie,
Thank you for taking the time to rate Tenpin Wakefield 3 stars. We're truly sorry to hear about the issues you experienced with our shoe availability, especially for common sizes. We understand your frustration and the safety concerns regarding ill-fitting shoes. We appreciate your patience during our new centres implementational hurdles. We hope to welcome you back again soon. All the best ~ Laura
Excellent Team Building Experience
2026年6月17日
Tenpin - Wakefield からの回答
Hello Lisa,
Thank you for taking the time to rate Tenpin Wakefield 5 stars. We are so pleased to hear that you had such a positive experience with your team building event. We hope to welcome you back again very soon! All the best ~ Laura
Quick service and straight into our…
Quick service and straight into our bowling games, nice atmosphere and friendly staff.
Nice entertainment venue
2026年6月24日
Tenpin - Wakefield からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Wakefield! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。