My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... もっと見る
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The staff and manager said no to change our food order. We would have been willing to pay any extra but was not given the choice. We felt very disappointed as the manager was clearly not concerned abo... もっと見る
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Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
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It was easy to arrange, the staff were helpful and pleasant and the karaoke was really enjoyable. A small tip though, the itinerary could have been explained a little better and Gemma didn't receive... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, 英国
- 0333 034 6100
4.3
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Avoid at all costs
The table area was filthy from previous people- cups, mess, spills. Even thou we had booked so they knew we were coming. Toilets were dirty- arcade was full of unsupervised kids- no manager or staff around to tell the parents to keep an eye- just general chaos- we had one game and left didn’t stop to do anything else as it was absolutely horrid. Avoid as it cost a small fortune for 5 of us to have 1 game- also ball selection was appalling and no spares to use.
2026年4月8日
Tenpin - Walsall からの回答
Hi Owen, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that there had been issues with the cleanliness and with your visit in general. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We will be happy to assist you further. Best wishes, Jade
Our lane was all dirty granted a family…
Our lane was all dirty granted a family had just finished but we were told to go straight on, no hold on whilst we clean I ended up cleaning as in moving rubbish and glasses then wiping the sides down n chair where their was spilt slush
2026年4月5日
Tenpin - Walsall からの回答
Hi there, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that there had been issues with the cleanliness at the lanes. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We hope to see you again soon for a better experience. Best wishes, Jade
Awful unclean staff unhelpful
Awful unclean staff unhelpful , bowling game stopped half way through , food disgusting inedible hard mouldy rolls very unhappy about the whole experience asked to email tenpin about this and one reply absolute joke
2026年4月8日
Tenpin - Walsall からの回答
Hello Louise, Thank you for taking your time to share some feedback with us. We are extremely disappointed to hear the issues you had on your previous visit to us. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kimberley
The staff were amazing
The staff were amazing! my daughter had a problem with a machine in the arcade and the staff were approachable friendly and sorted the problem straight away! deffo be coming back! Thankyou
2026年4月4日
Tenpin - Walsall からの回答
Hi Collette, thank you so much for the brilliant 5* review of Tenpin Walsall! We are delighted you and your daughter had a great time and our team were on hand to deal with any issues and we can't wait to welcome you back soon! Best wishes - Mel
Young kids zero customer service
Bowling part and arcade experience was great but the young staff seem to be more bothered about having their own conversations either together or via earphones than customer service , due to the laughes and giggles my meal didn’t come out with the kids meals and when it did the special requests on my meal was wrong and they sent me out a kids meal instead of the adults meal , so by the time my food arrived the kids had finished and wanted to play in the arcade. Team should get along and have fun at work aswell as selling Brillant customer service but the boy curly hair had zero customer service very rude and sharp.
2026年4月8日
Tenpin - Walsall からの回答
Hi Katie, thank you very much for taking the time to leave a review of Tenpin Walsall! We are very sorry to hear of your recent experience! We pride ourselves on excellent customer service and so find this very disappointing to hear! Your feedback is extremely important to us and so please be assured all will be forwarded to the relevant team to ensure improvements are made! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
It was great kids loved it it was for…
It was great kids loved it it was for there birthday
2026年4月1日
Tenpin - Walsall からの回答
Hi Taymar, what a great 5* review of Tenpin Walsall! We are so pleased your children had a great time celebrating a birthday and we look forward to seeing you all again soon for another 5* experience! Best wishes - Mel
The lady who helped us with our booking…
The lady who helped us with our booking Alexis w was polite and helpful.
Ten pin was clean and really busy however Alexis got us through the queue quickly and to our lane
2026年4月1日
Tenpin - Walsall からの回答
Hi Malisha, thank you so much for taking the time to leave such a lovely 5* review of Tenpin Walsall! We are really pleased to see you had such an enjoyable visit and received excellent customer service! Please be assured all of your lovely feedback will be sent to the team and we can't wait to welcome you back again soon! Best wishes - Mel
Tenpin - Walsall からの回答
Hi Mark, thank you for the amazing 5* review of Tenpin Walsall! We are so happy you had the best time and we look forward to seeing you again soon! Best wishes - Mel
Staff very helpful music a bit loud…
Staff very helpful music a bit loud some strange man walking round looking for change left in machines. To keep it child friendly not sure this should be allowed
2026年4月1日
Tenpin - Walsall からの回答
Hi Ric, thank you for taking the time to leave a review of Tenpin Walsall! We are pleased you enjoyed your visit and we take on board your feedback regarding the music and will pass on! We are also sorry to hear that some customers made you feel uncomfortable and if you would like to discuss this further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Walsall' Best wishes - Mel
Had a wondefull experience staff were…
Had a wondefull experience staff were nice and friendly my first time here and already booked to come back again for another go of lazer tag
2026年4月1日
Tenpin - Walsall からの回答
Hi Anna, what a brilliant 5* review of Tenpin Walsall! We are really pleased to see you had such a great time on your first visit and found our staff to be nice & friendly and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Bowling experience
Staff were friendly and helpful. Liked the bowling booths were sectioned individually. Loved the childrens/Disney music playing in background.
2026年3月31日
Tenpin - Walsall からの回答
Hello Jenny,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We're happy to hear that you found our staff helpful and friendly! It's great you liked the bowling booth setup and the music we played. Thank you for your review. All the best ~ Laura
Bowling was fine, Bar service substandard
Bowling was fine, kids enjoyed it. Service from the bar disappointing. Ordered off the lanes QR code, after 30 mins still no drinks delivered . We checked with the bar and they had no record of the order even though it had been processed and paid for. To the bar staffs credit they checked the receipt and prepared the drinks, but again for just 4 drinks we had to wait a further 10 minutes for them to be prepared and brought to the lane .
2026年4月1日
Tenpin - Walsall からの回答
Hi John, that you for taking the time to leave a review of Tenpin Walsall. We're sorry for the disappointment caused with the delay of your drinks order. We're pleased that the team were able to resolve the issue. Hope to see you again for a much better experience.
Take care,
Kirsty
Really easy to check in
Really easy to check in food on time and great arcade. Staff are really friendly.
2026年4月1日
Tenpin - Walsall からの回答
Hi Joanne, thank you for the wonderful 5* review for Tenpin Walsall! It's great to hear that you found it easy to check in and that you enjoyed the food and the arcades. We hope to welcome you back again soon! Best wishes - Adelaide
Fun environment
Fun environment, attentive staff but needs more staff as its so busy, toilets a bit dirty and tables but the activities are great.
2026年3月27日
Tenpin - Walsall からの回答
Hi Rachel, thank you so much for the brilliant 5* review of Tenpin Walsall! We are delighted to hear you had fun and found our team great. However, we are sorry to hear that some of your visit fell short of our usual high standard! Please be assured all feedback will be passed on and we do hope this will not deter you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Quick service helpful staff ,
Quick service helpful staff only down side was a cup of tea for £2.75! Half a cup full and it tasted awful.
2026年4月1日
Tenpin - Walsall からの回答
Hello, thank you for the 4* review of Tenpin Walsall! We are really happy to see you had a great time and received excellent customer service. However, we are sorry to hear your cup of tea fell short of our usual high standard! Please be assured all feedback will be passed on so that improvements can be made and we very much look forward to welcoming you back again soon! Best wishes - Mel
Tenpin - Walsall からの回答
Hi Katie, thank you for leaving this wonderful 5* review of Tenpin Walsall! We are so pleased you had such a brilliant evening and we really hope to see you again soon for another fab evening out! Best wishes - Mel
Stopped by for a quick drink
Stopped by for a quick drink. The staff was incredibly welcoming. Definitely my new favorite spot in the neighborhood.
2026年3月25日
Tenpin - Walsall からの回答
Hi Leon
We're so happy to hear that you enjoyed your visit and found our staff welcoming. We appreciate you considering us your new favourite neighbourhood spot! Best wishes - Clare
Tenpin - Walsall からの回答
Hi Michael, thank you for the 4* rating of Tenpin Walsall. We are pleased that you had a great time. Please let us know how we can earn that last star next time around.
Take care,
Kirsty
bowling
Me and my family love bowling and we don't go anywhere else. Tenpin has everything we need, the arcade, laser tag and bowling. Absolutely love coming here ❤️
2026年2月16日
Tenpin - Walsall からの回答
Hi Amy, thanks for leaving Tenpin Walsall a wonderful 5* rating. We are thrilled to hear we are your place for choice for bowling and that you enjoy the other activities we have to offer! We cannot wait to welcome you and your family back again soon for another excellent time! Best wishes - Kaylee
Karaoke was fab!
My daughter and I had a great karaoke session at Walsall tenpin! The guy that checked us in was great and efficient. The set up was nice and easy and the room was nice and clean. No issues with anything and would definitely go back!
2026年3月15日
Tenpin - Walsall からの回答
Hi Jane
We're happy to hear that you and your daughter had a great karaoke session at Walsall! It's brilliant the check-in was efficient, the setup was easy, and the room was clean. We appreciate your feedback and hope to see you again soon! Best wishes - Clare
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