Daughter loved celebrating her birthday with friends. The centre was clean, friendly and food served in a timely manner and went down a treat. Staff were helpful and the bowling went without a hitch.,... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Not been here for a few years - found the interior really too hot to be comfortable - must have been mid/late 20s but felt like mid 30s! If they had air con it certainly wasn’t switched on! Also now... もっと見る
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Really enjoyed it atmosphere and staff were lovely and very friendly and helpful definitely will go again
企業が回答しました
Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in E... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, 英国
- 0333 034 6100
4.2
ほぼ満足
123件のレビュー
顧客にレビューを依頼しています
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Bowling itself was great
Bowling itself was great. I found there was a lot of waiting at bar area. Quite a few staff but unclear who was checking people in for bowling, who was serving on bar and who was dealing with redeeming arcade tickets. Not a negative point as staff were very polite when served but just didn’t seem very efficient at moving people away.
2026年2月20日
Tenpin - Worcester からの回答
Hello Sarah,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad you enjoyed bowling! We appreciate your feedback regarding the bar area wait times and staffing clarity. We'll address the team's efficiency to improve guest experience. Thanks for your time. All the best ~ Laura
Tenpin - Worcester からの回答
Hi Roger, thank you so much for the 5* rating of Tenpin Worcester. We are thrilled to hear that you had a good time and we appreciate your kind words about the team. Hope to see you again soon.
Take care,
Kirsty
The experience was dampened by the…
The experience was dampened by the building being very cold & not pleasant to be in for long. We’ve been to this bowling alley before but never have I known it this cold. We ended up keeping our coats on through most of the game. We ordered food and drinks which wasn’t the best value for money and wasn’t very warm when brought to our table. It’s like the food had been standing somewhere a while before it got to us. It was all a bit underwhelming to be honest and an expensive bad experience. Apart from the fact my grandson would have been disappointed if we had, I would have left as soon as the game was over. Shame really as we usually enjoy our visit.
2026年2月18日
Tenpin - Worcester からの回答
Hi Karen,
Thank you for your 3* review at Tenpin Worcester! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. We do hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph
The venue wax extremely cold
The venue wax extremely cold, when mentioned to a staff member we were told that the heating had been broken all winter.
I do not think this is acceptable when we are paying the going rate. I spent £90 to entertain my grandchildren and the food was barely warm and served without sauces and serviettes and we were really cold and had to keep coats on. The staff were helpful and apologetic but as said we were very disappointed on this trip and not sure we would want to return.
2026年2月17日
Tenpin - Worcester からの回答
Hello Deborah, thank you for the time taken to leave a review of Tenpin Worcester! We are really disappointed to hear that you found our venue cold which had a negative impact on your visit! We will certainly be passing your feedback and concerns onto the team and we do hope you will give us another chance and visit us again in the future! Best wishes - Mel
Liked the bowling but the ball jammed…
Liked the bowling but the ball jammed and took a while to find someone to sort it.
The food that was ordered was not the best.. bought to us during our first game and it was cold. When it was delivered...not pleasant eating.
2026年2月18日
Tenpin - Worcester からの回答
Hello Janice,
Thank you for taking the time to rate Tenpin Worcester 3 stars. We appreciate you taking the time to share your experience. We're sorry the ball jammed and that the food wasn't up to standard. We'll address this with our team. All the best ~ Laura
One game - a decent family filler
One game, with a mixed age range , was perfect for the wet Sunday afternoon.
It was rather chilly though, once we’d completed the game, we went home to warm up!
2026年2月15日
Tenpin - Worcester からの回答
Hello Maureen,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad the game was perfect for your group on a wet afternoon. We appreciate your feedback and hope you warmed up quickly after your visit! We hope your next visit is a 5 star experience. All the best ~ Laura
Tenpin - Worcester からの回答
Hi there,
Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff to be very helpful upon arrival, We look forward to welcoming you back again very soon! Best wishes- Steph
Great experience for the family
Great experience, modern, clean and easy to get started quickly. Perfect for all ages and a great way to spend time with the kids.
2026年2月7日
Tenpin - Worcester からの回答
Hey Laura, thank you for the lovely 5* rating and review of Tenpin Worcester. It's fantastic to hear that you had a great time and found it a great way to spend time with the children. Hope to see you all again soon.
Take care,
Kirsty
Poor
My son whos autistic struggled to wait for lane. We are told to come 15 mins prior which we did to then have to wait 20 minutes past time lane should have been ours. Waiting a total of 35 mins. We then felt rushed as next people turned up for their timed sessions. Thia resulted in adults taking kids go to hurry up... when getting to play on our designated lane, the lane was not cleared from food baskets and bottles. I did speak to member of staff their response was well its not our fault we are busy. It was my sons birthday and feel our experience ruined the day
2026年2月7日
Tenpin - Worcester からの回答
Hello Nicola, We appreciate you sharing your experience that you had at our Tenpin in Worcester. We're sorry your son's birthday visit was negatively impacted by the wait time, lane condition, and the staff response. We'll address this with our team to improve guest experiences. If you would like to discuss this with us further, please do reach out to our team via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Not for the first time!
Not for the first time the majority of lanes were all bunched up rather than spread out. Half the place was empty but we had been put next to a family small children who were using the stands, very excited but all over our side as well. To be fair when I asked to be moved it was done but I don’t understand why you would put customers in that position in the first place, also if you spread people out it will look busier. The heating was also broken so the place was very cold.
2026年1月2日
Tenpin - Worcester からの回答
Hi Matt, thank you for leaving Tenpin Worcester a rating and review! We appreciate you taking the time to share your experience. We will ensure your feedback regarding lane allocation during quiet periods are passed over to the correct teams. We greatly appreciate your feedback, and we hope to welcome you back again in the future! Best wishes - Rosie
best bowling in Worcester
Ten pin it our favourite family bowling venue. Its so much fun, clean and friendly staff.
2026年1月24日
Tenpin - Worcester からの回答
Hi Ann, thank you very much for the brilliant 5* rating of Tenpin Worcester! We are so pleased to hear we are one of your favourite places to visit and that you find our team super friendly and helpful and we can't wait to see you again soon! Best wishes - Mel
The staff weren't very helpful took my…
The staff weren't very helpful took my grandchildren has treat ,the alley broke down twice took a long time for someone to fix it ,the staff at the desk weren't very friendly, has It was are first time coming they did not explain anything ,no please or thank you
2026年1月31日
Tenpin - Worcester からの回答
Hello, thank you so much for taking the time to leave a review of Tenpin Worcester! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked! We pride ourselves on great customer service so we are very sorry to hear this was not the case! Please be assured all feedback will be forwarded to the team to ensure improvements are met and in the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Had an ok time.
Took a group to use the karaoke room. We had an ok time but it wasn’t anything we’d rush back to do. One of the staff who served us our drinks and food had a bit of an attitude because we had put the wrong room number on the order although I did try and explain that the member of staff that had set us up had told us to put that so wasn’t really our fault.
2026年1月24日
Tenpin - Worcester からの回答
Hello
We appreciate you sharing your karaoke experience with your group. We're sorry to hear that the service you received wasn't satisfactory and that there was confusion with the room number. We will address this internally to improve our team's communication and ensure a smoother experience for our guests in the future. Best wishes - Clare
Family night out
Its always a good time when we come bowling. My mum, especially enjoys it, even more so when she wins.
There is lots to do, from bowling to the pool tables, even the kareoke room is fun.
Plenty of drinks to choose from.
Its a great night for all ages.
2026年1月20日
Tenpin - Worcester からの回答
Hi Catherine,
Thank you for your fantastic 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you found there to be lots of activities at the venue for everyone. We look forward to welcoming you back again very soon! Best wishes- Steph
Great place
Great place.
We have a slight issue at the lane told the gentleman behind the kiosk and he sorted it there and then. Great choice of drinks. Games were all working and we had a lovely evening.
2026年1月20日
Tenpin - Worcester からの回答
Hi Emily,
Thank you for your fantastic 5* review at Tenpin Worcester. We are delighted you've had such a great time whilst on your recent visit to us. It's great to see all of your issues were resolved promptly. We look forward to welcoming you back again very soon! Best wishes- Steph
Bowling great, however ….
Bowling great, although area had not been cleaned and dirty glasses were still upon table clearly stating area had not been cleaned down. As there are divides up between stations, cleaning the area of used glasses would be a priority before the next group.
2026年1月20日
Tenpin - Worcester からの回答
Hi Ajay, thank you for taking the time to leave a review of Tenpin Worcester. It's great to hear you enjoyed your bowling experience. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
Staff
Me and my sons came there feeling very welcome. Very clean tidy Staff on hand to help. Food delicious will be coming back.
2026年1月5日
Tenpin - Worcester からの回答
Hi James
Thanks for the brill 5* rating for Tenpin Worcester. We're happy to hear that you and your sons felt welcome and enjoyed the delicious food and tidy environment. We appreciate your kind words and look forward to your return! Best wishes - Clare
Slow service
The process of booking in seems very inefficient as it takes ages for each party to be booked in, resulting in a long wait each time we visit.
2026年1月8日
Tenpin - Worcester からの回答
Hi there, thank you for leaving Tenpin Worcester a rating and review. We appreciate your feedback and apologize for the long wait times you experienced during check in. We will ensure your feedback is passed onto the relevant teams to improve our efficiency and reduce wait times during visits. Thank you for your feedback and we hope to see you again in the future. Best wishes - Rosie
Tenpin - Worcester からの回答
Hello Lucia, Thank you for taking your time to leave us a wonderful 5* review. We are really pleased to hear that you found it easy to check in and had a great time with us at our Tenpin in Worcester. We do hope to see you again soon. Many Thanks - Kim
Was great fun got us in quickly and…
Was great fun got us in quickly and send us to the lane will were at and just let us play said to us if we need anything just find a member of staff.
2025年12月19日
Tenpin - Worcester からの回答
Hi Christian,
Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff to be very friendly and approachable. We look forward to welcoming you to the venue again very soon! Best wishes- Steph
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