I would leave a lower rating if I could. Pre booked single trip ticket for 15 people as part of a big birthday celebration. Arrived to wait to board a boat. After an hour we were eventually... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Servizio farraginoso e confusionario. Esperienza da sconsigliare, e non perché è successo qualcosa in particolare, ma semplicemente perché è un'esperienza inutile che ti fa perdere solo tempo. Sicuram... もっと見る
企業が回答しました
What should be a 1 star review due to a long wait, cancelled boats and poor communication , has turned into a 5 star review because of staff member Alysha who manages the queues and boarding by Tower... もっと見る
企業が回答しました
Pros Nice views of London A nice experience if you want to try something slightly different Cons Not buggy friendly unless you are lucky to be on a fairly empty boat Cost is a little too hig... もっと見る
企業が回答しました
企業情報
当該企業による記述
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
連絡先
Trinity Buoy Wharf, E14 0JY, London, 英国
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
2.8
まあまあ
532件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A very prompt and informative response…
A very prompt and informative response from Dan in respect of ticketing for the Clipper service. I really appreciated the speed as it helped make decisions on planing our imminent day trip to London
2025年2月18日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind words! We're thrilled to hear that Dan was able to assist you so promptly and effectively with your Clipper service ticketing. It’s great to know that it helped with planning your London trip. We hope you have a fantastic time in the city!
Kind regards,
The Uber Boat by Thames Clippers Team
Had issue with wrong ticket so had to…
Had issue with wrong ticket so had to buy another one and they were quick to sort out the issues for me :)
2025年2月14日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello!
Thank you for your feedback! We're sorry for the initial ticket issue but glad we could resolve it quickly for you. If you need any further assistance, feel free to reach out!
Kind regards,
The Uber Boat by Thames Clippers Team
Customer service
Most helpful customer service person who took time and trouble to resolve my query with regards purchase of tickets. I was very pleased with the outcome
2025年2月15日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind words! We're delighted to hear that our customer service team could assist you and ensure a positive outcome. We appreciate your support!
Kind regards,
The Uber Boat by Thames Clippers Team
Booked tickets
Booked tickets, then noticed I booked wrong date, emailed ticket office, sorted with in 24 hours, thank you to Catia who help smooth out my mistake and changed date.
2025年2月15日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your review! We're glad Catia could help resolve the issue quickly for you. We appreciate your support and hope you enjoy your event!
Kind regards,
The Uber Boat by Thames Clippers Team
Fantastic experience
Caught the Uber Boat today from Battersea Power Station to North Greenwich. We had no idea what we had to do but a member of staff at Battersea couldn't have been more helpful, sorting out tickets for us and making sure we got on the right boat. When we got on the boat the staff were so welcoming and friendly. The boat itself was really clean and comfortable. We'd been advised to switch boats at London Bridge which we did, and again while waiting there, the staff member was really helpful, asking everyone where they were going and making sure they knew where to be. We were very impressed.
The trip itself was a great way to see London from the water, and very reasonably priced. Highly recommend:)
2025年2月5日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your amazing review.
We are thrilled to hear you say our staff welcomed you onboard and supported you with your tickets and your journey.
Hopefully we will see you onboard again soon 😉
Kind regards
Uber Boat by Thames Clippers
Effective Customer Service
Although my experience didn't get off to the best start when I tried to book tickets in advance online & the portal crashed twice just as I was completing the transaction, things got better. It was actually extremely easy to tap in with a contactless card when boarding the boat. The journey was comfortable & efficient & I will definitely use it again. The problem came later in the evening when I discovered that one of the "failed" transactions had actually gone through which resulted in paying twice for the one journey. The reason for still giving 4* is that the customer service is very good. 10 days after registering my complaint I received an email asking for proof of the TFL tap in charge & within 2 hours a refund was agreed.
No service is perfect, but it's how you handle the mistakes that makes the difference - thank you!
2025年1月25日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback! We're glad you found the journey comfortable and efficient. Apologies for the initial booking issue, but we’re pleased to hear our customer service team was able to resolve it quickly. We appreciate your support and look forward to welcoming you on board again!
Kind Regards,
Uber Boats by Thames Clippers
The communication with customer service…
The communication with customer service was easy and quick to resolve my question and the solution was processed promptly.
2025年1月30日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your amazing feedback.
We are pleased to hear our customer team was able to resolve your question and provide a solution quickly.
We hope to see you onboard our services again
Kind regards
Uber Boat by Thames Clippers Team
Fabulous quick and easy resolution to…
Fabulous quick and easy resolution to changing the dates on my light boat tour
Thanks for being super helpful and quick
2025年1月31日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello!
Thank you for your kind words! We're delighted to hear that updating your light boat tour dates was quick and easy. If you ever need any further assistance, we're always happy to help. Hope you have a fantastic time on your tour!
Kind regards,
The Uber Boat by Thames Clippers Team
Great Customer Experience team
The team were fantastic rectifying a booking and charge error. Acknowledged the request straight away, kept me informed and quickly acted resolving within 24hrs. Thanks to the customer communications team.
2025年1月27日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind words! We're delighted to hear that our Customer Experience team was able to assist you efficiently and resolve the issue quickly. Providing prompt and clear communication is very important to us, and it’s great to know we met your expectations. We’ll be sure to pass on your feedback to the team. We hope to welcome you aboard again soon!
Kind Regards,
Uber Boats by Thames Clippers
Lovely staff!
Me & my friend went on the Uber Boat yesterday evening, an amazing experience & the staff are so lovely, especially Ben, Sam & Chris!
2025年1月21日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello!
Thank you for your wonderful feedback!
We're thrilled you and your friend had an amazing experience aboard the Uber Boat. A big shoutout to Ben, Sam, and Chris for making your trip extra special—we’ll be sure to pass on your kind words. We look forward to welcoming you back on board soon!
Kind regards,
The Uber Boat by Thames Clippers
Left early from North Greenwich pier…
Left early from North Greenwich pier even though we were standing on the pier waiting. The sign said it was 2 minutes away. The driver saw us and still left early. Sunday, Jan. 19 around 7pm. This happens a lot on this service. Worst service ever!
2025年1月19日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback, and we're sorry to hear about your experience at North Greenwich Pier.
To help us investigate this further, could you please provide more details about the specific sailing you were trying to board? You can reach us via our contact page at https://www.thamesclippers.com/info/contact-us/feedback-complaints.
Your input is invaluable in helping us improve our service, and we appreciate you bringing this to our attention.
Kind regards,
The Uber Boat by Thames Clippers Team
Even when there is an issue the way it…
Even when there is an issue the way it was sorted was excellent and staff are really helpful
If only other customer service departments were like this
2025年1月16日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello!
Thank you for your kind words! We're delighted to hear that our team was able to resolve your issue effectively and that you found our staff helpful. Providing excellent customer service is our top priority, and feedback like yours motivates us to continue delivering the best experience possible. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The Uber Boat by Thames Clippers
Mi felicitación a esta empresa por…
Mi felicitación a esta empresa por tener personal de este nivel de excelencia.
Un 10 para Patricia!!
2025年1月14日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello!
We are very happy to hear that Patricia was very helpful and we have passed on your positive feedback!
Many thanks,
The Uber Boat by Thames Clippers Team
Boats great, app terrible
The boats themselves are great but the app is terrible - the “live” departure times have no relation to reality, and boats are often cancelled with no notice (either on the app or on their X account). As the boats often don’t stick to the scheduled timetable thus makes it very hit and miss knowing how long you’re going to have to wait (particularly unfun when it’s cold and wet in the winter and the waiting rooms at most stops don’t have heating).
2025年1月13日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with us recently appeared to not meet your expectations.
Our services strive to ensure our punctuality meets the scheduled timetables, however there are times when delays/ cancellations occur that are outside of our control.
If you have not already done so, please reach out to us using our feedback form and a member of our team will be happy to investigate this for you.
Regarding our app, we value your feedback. Our teams are working on a newer version which will allow a more up to date live information. This is within the final stages ensuring this is working as effectively as we would expect before its release for wider public use.
Thank you for taking the time with your comments.
Kind regards
Uber Boat by Thames Clippers Team
We had a fantastic day in London via…
We had a fantastic day in London via Uber Boat Thames Clippers. Firstly parking was easy once we’d found where to go, we did have a problem buying our ticket as we couldn’t go any further than Woolwich but once we was on the boat and discussed the problem we bought two more tickets and have had to write to customer services with a copy of the original tickets for a refund. Hopefully we will receive it soon. After finding our seat we thoroughly enjoyed the sights of London and got off at Battersea, spending an hour wandering around then returning to the boarding station to return. It was such a good day and the staff were all so helpful and friendly. Thank you for a brilliant service we will definitely use it again and again and again.
2025年1月10日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your amazing review and comments.
We are thrilled to hear your visit into London went smoothly and our team were able to support you with the correct tickets.
Our customer service team will be in touch shortly.
Thank you for your time in providing your review, all feedback is important to us.
We hope you see you again soon!!
Happy sailings
Uber Boat by Thames Clippers
The support team were very understaning and helpful
The support team were very understanding and helpful, although it was totally my responsibility to check the working date and time , they still managed to solve my issue with very welcoming hearts.
2025年1月4日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your kind words! We’re delighted to hear that our support team could assist you and make your experience a positive one. We’re always here to help, and your appreciation means a lot to us.
Kind Regards,
Uber Boats by Thames Clippers
Excellent water transportation in London. And exceptional support service.
We’ve used Uber Boat to travel from Tower of London to Westminster. A fast transportation and very comfortable. But the best was its support service. I bought the ticket online in advance, and I made an error booking for the wrong day. They changed the ticket only too and very fast.
2025年1月3日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your wonderful feedback! We're thrilled you enjoyed the comfort and speed of our service from Tower of London to Westminster. It’s great to hear our support team was able to quickly assist you with your ticket change. We look forward to welcoming you on board again soon!
Kind Regards,
Uber Boats by Thames Clippers
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback. We’re sorry to hear about your experience with the cleanliness of the toilets. This is not the standard we aim to provide, and we will address this with our team to ensure improvements are made.
Kind Regards,
Uber Boats by Thames Clippers
Received an answer to my specific…
Received an answer to my specific questions. I found the website difficult to understand.
2025年1月3日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for your feedback! We’re glad we could answer your specific questions. Your comments about the website are appreciated, and we’ll take them into consideration as we work on improving usability.
Kind Regards,
Uber Boats by Thames Clippers
Absolutely fuming at the experience
Absolutely fuming at the experience.
My mum, my dad and myself got to embankment pier yesterday from 12:02pm and we were told 20-40 minutes to get on the boat. However after waiting over an hour and finally got on at 13.05 as there was delays. The final boat we got on were delayed for 21 minutes.
Woke up this morning and all three contactless cards have been charged £34.60. Absolute rip off. You can tell this is a way to rip tourists off. Avoid using and purchase a ticket if possible as I have just seen many other people had the same experience!
2025年1月2日
自発的なレビュー
Uber Boat by Thames Clippers からの回答
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your experience with us recently was not as expected due to delays.
Delays occur for many reasons, most of which are outside of our control.
The incorrect charges when using the contactless transaction with tap in and out is not owned and managed by us. These machines are monitored by Transport for London (TfL).
To resolve this issue and request a partial refund for contactless transactions, we recommend reaching out to TfL directly. You can do so through the following link: TfL Refunds and Replacements or by calling their support line at 0343 222 1234. Additionally, you can review your fare charges and manage your contactless transactions by registering your card on TfL's Contactless Portal.
We appreciate your understanding and look forward to welcoming you on board again soon.
Kind regards
Uber Boat by Thames Clippers Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。